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The Fitness Outlet
19220 Alderwood Mall Pkwy, Lynnwood, WA 98036, United States
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The Fitness Outlet
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Gu
Review №1

We ordered the Galena Pro Strength Training System during covid from the fitness outlet. From the get go our representative Sadie was absolutely amazing. Super communicative, always updating us, and easing us through purchasing fitness equipment during one of the hardest times. We paid for the optional professional assembly and its was money very well spent as the assembly company was also fantastic. We are super happy with the quality of this product and looking forward to using it.

Ji
Review №2

The Fitness Outlet is great. The whole experience from trying out equipment to delivery and assembly was first class. Mark Wiper was fantastic with his knowledge of the products and providing advice. We were looking for a new house, and they were very flexible with storing the treadmill in their warehouse for 2.5 months until we were ready for delivery. When delivery time came they were on time. Toi and Israel were the best delivery people we have ever seen. They were super careful in bringing the treadmill into the house, took their shoes off, were very helpful in advising where the best placement would be in the room, helped move a couch, assembled the product and gave us great product tips that will allow us to better care for the product. I would definitely recommend The Fitness Outlet to others and we will be returning to purchase more gym equipment.

Pr
Review №3

The entire experience has been simply superb so far ! The follow up, attention to detail and customer service has me bowled over ! Sadie Richmond- an exemplary fitness outlet employee that they are very lucky to have ! I will absolutely only buy my gym equipment in the future ! Did I say Sadie was amazing through the entire process😇😉!! I bought 2 large gym machines from them and will do in the future !

RO
Review №4

Fitness Outlet--in particular, Sadie Richmond--provided exemplary customer service when I recently purchased an elliptical. Sadie shepherded my order thru purchase, delivery, and installation and kept me informed each step of the way. GREAT SERVICE!

Ja
Review №5

I called this facility in desperation to get my wife running again during the smoke-filled air from surrounding fires and COVID-19. She had trained for the Boston marathon once again after the original date was cancelled due to COVID-19. The same weekend that she was to run the race virtually, the city was blanketed with smoke. Surprisingly, it was very challenging to find a treadmill in stock anywhere! Fortunately, I spoke with this team of professionals (after calling many other places) and they immediately jumped on my inquiry. They even called other store locations to see who had the treadmill model that we wanted. In five-minutes time, they located a store location that had the treadmill! I drove over to the Bellevue location and picked it right up in about 15 minutes time. They even helped me load it! Thanks to this awesome team of professionals, my wife was able to run the 2020 Boston Marathon virtually from the comfort of our home, despite the city full of smoke and COVID-19. I highly recommend that you give them a chance before shopping around. This place is very user centric.

Ra
Review №6

Fitness Outlet has great equipment with knowledgeable people to help. I came in a few times, and Rich was always professional, funny, and answered all my silly questions. I found a great deal on a bike! As a plus women, some of the other fitness stores made me feel uncomfortable. Next time, I will buy again from the fitness outlet. I highly recommend them, and ask for Rich!

Ta
Review №7

Love our new Waterrower! Bought a Life Fitness elliptical earlier this year (from the same store) after wearing out an older model. Staff is courteous, helpful and gave us some great tips for set-up.

Mi
Review №8

We purchased a treadmill and a rower from Fitness Outlet during the Covid pandemic. There was a bit of confusion with the deliveries (we purchased items on two separate dates) but Rich Martinez at the Lynnwood store took great care of us and we were set up in our basement in a clean, fast and professional manner. I highly recommend this company and Rich Martinez especially, the guy is a customer service god.

Ch
Review №9

I purchased an exercise bike from here last week and I was completely blown away with the personalized and friendly service from the company. Its incredibly refreshing to get that these days. I am in California so my item had to be shipped. The people at the freight company they use were also above and beyond friendly and followed all protocols for the current social distancing guidelines. My Schwinn bike was a reasonable price, arrived in less than a week and the quality is amazing. I highly recommend this place and definitely will buy again as I build my home gym!

Re
Review №10

As another mentioned, theres a disintetested tone of attitude with this store. Ask questions and they act like its an annoying inconvenience. They have it good right now with covid, but eventually more professional competition will make inroads. Eventually people will be back in the gyms. Also, the sales line picked right up. I tested the service line, and ot went to voice-mail. Was ready to spend up to 20 grand, but they didnt inspire any confidence.

Ry
Review №11

I bought a bike from them in mid-may and it was a great experience. Given limited inventory on the web and in stores, was having trouble getting the bike we wanted in a reasonable time and the customer service at the fitness outlet was great. Avi was very responsive to questions and informed me what options were to get the bike sooner (changing colors). The costs were very reasonable and the timing and service were excellent. Highly recommend them!

Ca
Review №12

I had such a great experience at The fitness outlet that i needed to share! I had a couple of issues, nothing on their end and they were as professional and helpful as I could possibly hope for and extremely nice as well !I highly recommend this store for anyone looking for fitness equipment. You won’t be disappointed.

Ja
Review №13

Super thoughtful store managers. Very conscientious of covid etc. Very safe place

Ar
Review №14

Incredible customer service. Prompt, friendly, always responsive. Product as represented. Fabulous after purchase support.Fitness Outlet is incredible. My new always go-to for fitness equipment.

Da
Review №15

After many months of research I nailed down the indoor cycling bike I wanted! Either the Bowflex C6 or The Schwinn IC4. After calling around my husband was able to locate a Schwinn IC4 here at the Lynnwood location. Great! We head over to the store to pick it up and immediately not impressed by Rich. They had the Schwinn IC4 at the front of the store for us. My husband and I walk in and I said We called in about that Schwinn right there and his response was Im pretty sure it was a man I spoke to on the phone, or at least I thought it was. Not sure if this was meant to be funny, we didnt find it funny. I asked if the schwinn was a good seller and he immediately responded with how entry-level it was and repeated it about 3 times. I was not in the market for some high end industrial bike, and if this was his attempt to up sell me hes doing it all wrong. (Im in sales and would never use a condescending approach) His responses to any of my questions were rude and condescending. Finally, at checkout I asked about the coupon on line that says free mat with any cardio machine purchase and his response was we dont offer that at these in store prices, we dont even have those in stock. Could he be any more rude to guests? Geeze. The whole drive home from picking up our bike my husband and I reflected on how awful he made us feel during our purchase. As a general manager of a retail location with high standards, Id never tolerate this kind of belittling to my guests from my employees.

Ga
Review №16

Alan was extremely helpful and didn’t upsell me on more expensive products. Gave me honest feedback and recommendations for my lifting needs. Can’t beat honesty and strong integrity, worth every penny just for the customer service. Thanks bro!

Ch
Review №17

Mark is great to work with!

fi
Review №18

Calvin went out of his way to verify box size on the zr7 octane fitness. I call a few stores to get this information he was the only person to take ownership of my problem and helped solve it. This guy deserves your business.

Bi
Review №19

We were enquiring about functional trainer, called multiple places. The lady on the phone we talked to was very nice and informative. Very poor experience with the sales guy in the store who was substitution for 1 day for the actual salesperson for the location.These were few of my questions and the sales guy answers:Q. What do you have for functional trainers?A. We have following on the floor, these are expensive. Do you know what these are and what to do with them.Q. My gym has Hoist Functional trainer, how do Hoist functional trainers (Mi5,6,7) compare to Inspire (FT2) and Precor (FTS)?A. I really don’t care about other companies and products, I just know about machines we have.Q. Do you have information sheets on these machines you have?A. I don’t have them in store and my printer is not working. Please search them online.Overall he made me feel like I don’t know anything about strength training and that I possibly can’t afford these machines. Possibly the guy subsisting that day had no interest or motivation in selling.We had previously researched Precor in Lynwood (5*) and been there once. Could not talk to the right person first time but were given contact and rescheduled appointment. Ending up buying Inspire FT2 there.

By
Review №20

Well stocked store. Friendly employees.

Te
Review №21

Very helpful

Information
54 Photos
21 Comments
4.2 Rating
  • Address:19220 Alderwood Mall Pkwy, Lynnwood, WA 98036, United States
  • Site:http://thefitnessoutlet.com/
  • Phone:+1 425-776-9000
Categories
  • Exercise equipment store
  • Outlet store
  • Fitness equipment wholesaler
  • Sporting goods store
Working hours
  • Monday:10AM–6PM
  • Tuesday:11AM–6PM
  • Wednesday:12–5PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
From the business
  • Identifies as women-led:Yes
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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