Amazing customer service. Made everything smith and were very helpful especially with seniors like myself, and told my friends to help with T-Mobile

My LG Phone has had trouble making and receiving call lately. So, I visited this store around noon today 08/23/21 and this woman-manager there checked my Phone and told me my phone was too old, so it needed to be upgraded to Samsung or Apple. I doubted it.Around 2:30pm, my husband happened to call me his phone had the same problem and he went in this store and got it fixed(his and mine are exactly the same LG phone).Immediately, I rushed down there and found Jack titled mobile expert as my husband described. He checked my phone and fixed it as easily. Our phones seem to work fine now.Thank you so much Jack. You are really such an expert.Sorry I cant give you guys 5 stars because she-manager gave me the wrong direction.

Brenda was very helpful and super nice. Great customer service

Poor customer service. Sales ppl lack experience and management is not interested in providing a long time customer good customer service. Had to call T-mobile customer service to get someone who would help me. Go to different store.

Every time I call someone picks up the phone and then hangs it up... horrible customer service, its not like someone says hello this is T-Mobile and doesnt hear me or something they just answer the phone and then hang up a moment later

Last 2 weeks, horrible reception( phone & internet).Customer care, less than professional.

Home internet is a game changer ! You gotta check it out, happy customer

We had a great experience at this store . Manager Nicole was very helpful. She spent almost 2 hours with us. We change our service carrier and got new phones. Thanks. Great customer service.

Went in yesterday around 4 p.m. for help with a new phone. Was helped by a young woman (didn’t catch her name) who was so nice and helpful. I really appreciate it.... I am old and not too tech savvy. Actually have been in that store a couple of times, and have found everyone to be very nice.An extra special Thank You to that young woman! And I hope her boss reads these.

THIS IS THE WORST T-MOBILE EVER!! Ive lived across the street from these guys for 2 years now and go out of my way to go to a different location! I was just in there today 6/27/21 and recieved the worst customer service ever from the manager who wouldnt tell me his name *Asian male and not only did he laugh at my moms problem but then told me I was being confrontational and he refused to help me because I was asking questions about what he was telling me. My mom had to call me over in the first place because of their refusal to help her in a smartphone she just bought from the Alderwood mall location. Im convinced they dont even train these people and they give you Walmart type customer service when you need help. Funny how good they treat you to get you to buy a new phone or switch but then treat you like trash once youre a customer.

What a great experience! David and Nicole were on point 👉 Very professional, knowledgeable, caring and helpful! This place rocks!

Francisco M Very knowledgeable and professional. Knew exactly what he was doing and how to help me. I was all in a tizzy because I had lost my phone. My phone is my life. He calmed me down and got me hooked up with a better phone and downloaded all my apps, photos, texts, EVERYTHING. FRANCISO IS THE MAN!

Best store ever! Every visit, the team is in great spirits and super helpful. Francisco Martinez is the absolute best representative there is! He showed me the coolest features on my phone and helped me set my phone up to work even better. He listed to all my questions and made me feel super welcomed to the store. Very sweet man with A LOT of knowledge on phones. I mean A LOT OF KNOWLEDGE. Would recommend this store out of all of them to anyone. If you go, ask for Francisco M. Seriously, you better ask for him. 10/10

Came to this location with a couple issues. I was starting to consider other carriers. Fransisco M. sat with me for about an hour trying to make things work out. Offering all sorts of options to solve my problem. Austin chimed in a couple times offering a hand as well. In the end, I left knowing that t-mobile was the better option of the carriers and that this location takes great care to figure things out. Much appreciated!

Francisco M was very helpful and very knowledgeable! He went out of his way to help us! I had been trying for years and asked many other T-mobile employees how to change the name and email on my account.. He did it in seconds!

Great customer service.

Its was great David is the best!!!I Live you man thanks for everything!!

Most helpful customer service!From manager Austin, assistant manager Nicole, and Francisco-- all stepped in and spent a lot of time helping this old gal with my old phone.Thank you very much. Yall are the best!Karen

I really enjoyed my experience at this store. Switching over was easy with Renee and Austins help.

I was having problems with my phone thinking I had a security problem. I was really stressed out. Indra was working and after a bit he discovered what the problem was. I had a couple of other small issues that he was help with when Manager David came over and suggested some options for me. Indra and David went beyond what they needed to do and I left feeling alot moresecure. secure

Great customer service!

A fantastic place and Customer Service Agents.

This store DO NOT deal with Sprint customers. They told me so.

Mobile Expert Francisco M Was wonderful quick and easy to work with in my need of getting a new phone 10/10 would recommend you go see him you will be in good hands 🤝🙌

Had such a great experience in the Lynnwood store #5515 today. I was helped right away, and my sales person Francisco M. was able to answer all of my questions. He was helpful, kind, and very knowledgeable. I will ask for him the next time I come in & recommend him to my family and friends.

Dave was very helpful going to make this my go to store

The friendly genius Francisco M helped me out so tremendously. He has all knowledge of phones and phone plans. Gave me the best deals. Everything was went super quick. Im glad I went to this Hwy 99 Lynnwood store. T-Mobile he is your Star Employee....And even the other staff was really friendly. And I love the location too. Very convenient and helpful. Great network.

Super great service with Fransisco once again. We drive out of our way to come to this house store just to see him. Much appreciate his help!

Great customer service!

Francisco Martinez is great had an answer for every question.very friendly extremely help full definitely the go to guy!!

Francisco Martinez every thing was wonderful and was made very easy to go from old phone to a brand new phone. Great experience!!🥳

Francisco Martinez is a fantastic agent at your. He has helped me several times with positive results. We will go out of our way to take our problems to Francisco.

I didnt go inside but I sponged off thier free Wi-Fi thanks!

I highly recommend this place its employees are super friendly especially Mauricio & Nicole if you need help with something you can go with them.

Great and excellent service. Francisco Martinez is the best T-Mobile representative I experienced as my service representatives in my 16 years being a customer of T-mobile. 10 star rating from me.

Francisco M well just wanted to take a moment & give a great big thinks to Francisco a tmobile associate very helpful & polite i will recommend everyone to tmobile thanks jim Boss a satisfied customer

My wife and I just switched over to T-mobile from Verizon. We had T-mobile back in 2012 and the coverage was terrible for us, and so was the customer service, so we were really hesitant to go back to them. A friend said that they had greatly expanded their coverage and improved their customer service, so we decided to change carriers. I have to say that at THIS PARTICULAR LOCATION, we were very happy with the customer service, their knowledge of products and in general, and so far, the coverage equals Verizon for us. Nick was totally fantastic and so was their new store manager. We are on the 55+ plan and $70 month (all taxes/fees included) versus Verizons $160 month for unlimited data is fantastic. So far, we are happy campers. As for other locations in our area (customer service related) - not so much. They should make this store their flagship model for how to treat their customers right and retain them long term.

I have had troubles receiving and sending text messages from my daughter and other relatives for nearly a week; l reached out to customer care and tech support but neither one of them could solve the problem. They filed a troubled ticket for the engineers to fix the problem; l finally felt frustrated and stepped into the store and to my surprised, it only took Francisco Martinez 4 minutes to resolve my problem and I began receiving text messages from my daughter and other relatives. This brilliant mobile expert definitely deserves a substantial pay raise for his professional conduct and knowledge about relevant issues that customers like myself encounter on a daily basis.

Francisco Martinez where very helpful and I highly recommend the store this store

Nicole did great taking care of my issues asap thank youm

Is on a very good location is on the highway, and the staff who attended me is the best!

Ramon, you absolutely rock! Tmobile needs to give you a raise. Thanks for setting my daughter and us up so well. I couldnt thank you enough! If he isnt a manager, he should be promoted immediately!!! Really though... thanks man.

We received the very best customer service at this store. The store is very clean and all are friendly. We had a wonderful man named Francisco help us. He wa so very patient and took his time helping my 80 year old mother in law with many issues she had on her phone and I pad. He is so valuable to the company and so helpful in every way. Will do all my business here in the future.

Mr. Francisco M provided excellent service

If you need help, ask for Ryan or Alex. I have been to this place multiple times ever since they opened and no other staff will really take care of you like they did. Also Ryan and Alex make the waiting / process time fun too. They are very friendly, kind, and smiley like everything you would ask from a perfect customer service.

Went in to get a phone upgrade and Nick helped me with all my questions and to make the best upgrade decision for me. The assistant store manager was also very helpful as well! Both of them were knowledgeable, helpful, and friendly! Thanks for an awesome experience!

Nicole sold me a plane which I didn’t ask for, she didn’t explain to me that they charge 30$ for activation while you switch from metro pcs to t mobile, and she said I only pay 30$ to active my number with t mobile for one month and during this month any time I can cancel or change the plan, so I been charged 70$, 15 days later for that month 30$+ 70$/month auto pay plan, I never wanted such, I been noticed all these things while I went 10 days later to change the plan since my phone was not working properly, slow internet and bad signal, I don’t know it’s kind of stealing and tricking, please be advised to be aware what they sell to you. I have bad experience here

Sure got great service this morning from Francisco. He so helpful and patient and very knowledgeable. A true asset to T Mobile .i will come here for all of my phone needs.

Nick is great, very helpful. if you go there, look for him. I would have given them 5 star except they have this other weird salesman (did not get his name but he said he used to be a xfinity customer support), who stares at you as you converse, then become so disinterested once he found out that there is no sale involve in your visit.

The customer service people are simply amazing and go above and beyond to help.I am truly grateful that they were there to help me with these phones, I am a very busy individual helping others get their life together and I spent the last month with so much downtime because of the phone but e everytime went in i got a smile on their face and they knew what they were doing.As far as the staff I give them 5 stars as far is the replacement quipment they had to deal with I give one star.

Had a great experience in the store! They are amazing thank you!

I went in to get a new phone, and was helped by Yanal. He was extremely pleasant and helpful, while also assisting another guest due to it being a busy time. He was a true joy to work with, and deserves a raise!

This location is so rude. I have been a t-mobile customer for over 12 years and never been treated so rudely both times I have come into this location. The manage helped me today and didnt even bother looking at my account before telling me there would be a fee to pick up a sim card in store. I love t-mobile but hate the store experiences.

Francisco was great and extremely knowledgeable. Thanks again

I love this place its very close to my house. Anyone wanna enjoy me a nice walk to the store??? They have amazing devices and specials

Hands down the worst T-Mobile store in Lynnwood. Staff has no knowledge about troubleshooting issues with any of T-Mobile products or services. Maybe they should hire well educated, qualified and courteous phone technicians instead of sales associates. Who are only interested in selling new phone. The salesman did not listen to the issue I was having, he never read my already established history from my pervious calls, on the computer. He just wasted my time.

Francisco M good service

Awful customer service. Told me theyd do a warranty replacement on my phone that randomly stopped working. No damage on it at all. I waited 5 days for it to arrive then they wouldnt do it because the one that I am trading in for the warranty replacement wont turn on. Indra then directed me to the insurance website Assurant which I went to online and it told me I need to go in to my nearest T-Mobile store. A loop with no way for me to get a replacement for the phone that I payed insurance for and have a warranty on!! Horrible money sucking business.

Francisco M. Is amazing great wonderful customer service!!!!!!

This store allowed an unauthorized user on my account to make changes without my permission resulting in extra unauthorized charges that reoccurred for several months. When it was brought to their attention, manager was least helpful individual Ive ever encountered. They apparently dont care if their employees commit fraud at this location, would recommend going to another if you value accountability and frown upon fraud. Issue is ongoing (for months now). Manager refused to give me his bosss contact information to try and find a resolution since they have provided me with none. Had to obtain it from corporate who were shocked that I was denied this to begin with. Been with Tmobile for a decade, never encountered as terrible and fraudulent service as this location provides.

This location single-handedly saved me from leaving to go to Verizon. Coming off the worst customer service experience Ive ever had, the store manager Brittney and her employees LITERALLY came in and saved the day. Not sure if anyone at T-mobile corporate reads these or not - BUT YOU SHOULD. As a shareholder, these are the people I want running the business. Thank you so much guys. Hope you enjoyed the pizza!

I had such a great experience at this T-Mobile store with manager shantel and staff! Best store to go to in this area!

Friendly staff who is knowlagable and found the perfect solution for my family and I. I was skeptical leaving Verizon; been a customer with them 13 years. 2 months since joining Tmobile - I have faster, unlimited data, better customer service, fun perks like T-Mobile Tuesday, and save over $140 per month! Love it!

Very poor service.

Idiots who dont listen.I came in to find out why my phone wasnt connecting, and they treated me like an idiot, assuming that I was too stupid to ask a different question than the one they just answered.

This store rocks. Both days there was no other customers so I had their full attention. Went in knowing what I wanted and they sorted me out nice and quickly. Got my daughter added to my account within minutes, and no have four unlimited lines which is unreal! Definitely the store to go too. Also sorted me out with a Wi-Fi extender to make the worst coverage parts of my house full coverage. Fantastic service and network!

Coby and Nicole were the best! Totally recommend this store

Excellent services ..Francisco helped me

Customer service was fast and great but it kinda sucks that the store has no WiFi to help set up new phones.

I really like going to T-Mo stores as the staff are laid-back and knowledgeable about phones. They have helped me immensely.

Brand new T-Mobile store. Everything is new and very clean. Staff is very friendly, they let me take a lot of pictures to post on google. Definitely my new favorite store.

Wonderful staff, friendly kind and gifted in customer service. I will send everyone I know to this store. Hands down best tmobile I have ever been to.

Landry was very helpful breaking down our bill and letting us know what to expect! She is awesome...

Pretty good for a phone store, could use more places to sit while waiting, though.

Horrible spartan aesthetic with poor lighting inside. Clerk answered a phone call in the middle of ringing up my purchase, completely ignoring me for 5+ minutes. Finally left and came back 20 minutes later to finish the transaction.

Stood waiting 25 minutes while the employees finished helping people before us, then had someone show up to meet someone already being helped and they still needed to pick out a phone. Ended up leaving with no phone and not a hint of anyone knowing what customer service is.

With my dad making the big switch from verizon(after 20 years of only using them), we were very hesitant. However, Ryan answered every question we had about any phone they have, as well as put my dad on a plan he wont be disappointed with! We had troubles syncing the phone with my dads car bluetooth to talk hands free, and after going to toyota, and back to t-mobile(2 times) finally Ryan was able to save the day and get it linked up! I dont think we will use any other t-mobile store after dealing with the amazing group here at this location! Everyone is so friendly and very helpful! We appreciate Ryans knowledge in all the cell phones, and the patience it took to wait on us! My dad was very pleased with the service he was given, and we will be back if we have any more issues because we know you guys can get it taken care of! Thank you to everyone at this location! To the manager: dont lose this team! Theyre all amazing! To Ryan: thank you for helping us! You deserve a raise for figuring out what nobody else(even at toyota) could!

Phenomenal store! Staff is thoroughly knowledgeable

Started a new Tmobile plan at this location. coming from sprint for 5 years this was a pretty scary thing for me. Going into this Tmobile made it by far the best choice to switch. Brittiney, Alex and Nicole there where to others I believe Maria and Ryan. Where all so wonderful and Where patient with all my questions because I did not want to purchase on impulse. Took there time in right fitting me. Did not over do there product and where not pushy. I even went in the next day with all the questions they told me to write down so they could help me with my new phone. I am recommending all my friends, family and you. Go to this location to handle any cell needs . They are great A+++++++

I brought in a sim card to activate on a phone and they refused to use it demanding I pay $25 for a new sim. Called customer service and was good to go in just a few min.

Friendly the staff they were very helpful.😊

They are lying to me.

Knowledgeable staff. Lots of available associates.

The employees are friendly and willing to help

Sales person are rude.

Friendly staff, knowledgeable, and always helpful.

Professional and fun service from Anthony

The manager is very good

Good customer service

New Store!! Love this place!

Very good experience

Typical cell place

Friendly staff

Very good deal

Francisco MartinezI had an excellent service from Francisco, thank you ..