I had my daughters ear’s pierced here and the ladies were so super sweet and did an amazing job. They have a great selection of earrings for all ages. Highly recommend for little ones ear piercings…

Yesterday we went to get my daughters ears pierced for her birthday. The lady was kind, efficient and knowledgeable. There was a nice selection of earings to have your ears pierced with. My daughter is happy! Thank you Piercing Pagoda!

I was impressed with the quality of service by the sales associate and the prices for the quality of jewelry are really reasonable. I will be using Banter for future jewelry needs for sure!

I’ve never written bad reviews and usually just let things slide, but this place is the worst. The worst customer service. I was waiting in line to be helped while another customer was in front of me and as soon as that customer finished and let, the lady who was helping that customer just kept busy and avoided eye contact with me.There was another customer behind me who she decided to help while I was still waiting for her. A soon as that customer also left she said someone will be with me and walked to the other side to help another customer. As I was still waiting another lady saw a family behind me and decided to help them. Mind you I was in line first again. I stood there for a good five minutes with no help and I finally walked away, because at this point I was mad. There was about 4-5 ladies working and they all acted like they didn’t notice me. Clearly they didn’t like colored person. Whoever the manager/owner is definitely needs to check the works are actually doing the jobs they are paid for.

Seems like their customer service switches once you go to return or replace a damaged item. After getting warranty for a damaged necklace, I was told the warranty doesn’t cover “intentionally damaged items”. Like I “intentionally made the necklace change color after wearing it a few times!! I was asked to buy another warranty if I wanted a replacement. Meanwhile I still have a years worth of warranty left on my purchase. The decision later changed to, “it only changed color, it’s not damaged so we can’t replace it. It may be you skin is sensitive to the necklace” 🤦🏾‍♀️

The actual piercing process was fine, but my earring 3 weeks in got sucked into my ear to the point I could barely see the earring anymore, I call concerned, the employee gave me no actual help, rushed me off the phone and just told me to “take it out” ?? Um what part of its inside my ear don’t you understand. Basically if you aren’t buying something right then and there you are useless to them and will be no help.

Very terrible customer serviceThe you g girl with beautiful long hair was helping me and I was the only customer she obviously didn’t like helping customers and present the itemsVery attitude and not friendly at allI ended up buying from another atore

They did my daughter first ear pierced and they did amazing with her and was very patient and waited tell she was calm Ill be going back to do my other kids ears

Worse customer service. conflicting information. Alison not helpful at all. she told me online service and customer service are not the same, therefore she cannot honour what the online assistant said. contradicted her self when i tried to swap out a damaged item I received 2 days ago. wont be returning here. its the worst.

Carla and her crew are amazing helped out alot and hooked it up go see carla

The store is little small, but the selection of earrings was great. The person administered the piercing was very professional and asked multiple times if the piercing markers were in the right location before administering piercing.

I have been shopping at Piercing Pagoda for about a year now and the staff have always been courteous and very helpful. I am always informed of current promotions and will continue to shop here in the future. Thank you Pagoda Staff.

I had a LOVELY experience at the piercing pagoda- everyone was kind, friendly- just felt like a group of “good people.” My ears were pierced by Carla, the manager- I was a little nervous because I had scar tissue from reconstruction surgery, but she made sure I got exactly what I wanted, and it was a very easy process. Uuuggh! I love this place- everyone was just so sweet!!

Perfect place to do your piercings. karla(?) was really nice and helpful, she even redid my piercings free of charge after I told her the wrong spot. Everything was sterile and clean, I highly recommend this place!

Had a great experience getting my daughters ears pierced here, will be coming back for more earnings in the future

Carla was professional, friendly, and knowledgeable. Made me feel comfortable getting my baby’s ears pierced.

Hannah was awesome and so was the other gal that helped (I wish I knew her name, but I think she was the manager) They were super professional and very sweet to our 7 year old little girl, who finally gained the courage to get her ears pierced . They were calm and helped our little one through the proces. The two of them worked together as a team to do both ears at once. I noticed they even kept the piercing guns behind there backs not to show her until the last second. Which was smart cuz our girl is a chicken! I highly recommend the Piercing Pagoda! Our little girl got some really cute earrings and was super happy afterwards. Thanks again!

The ladies here were very nice! I would recommend this place to my friends and family. The younger gal pierced my sons ears and did an excellent job, very friendly women. We will he back

Maya and Carla were amazing. They really took the time to help me find what I was looking for. Amazing customer service. Maya was such a sweet and courteous young lady. Definitely reccomend this establishment

When the ladies at the Piercing Pagoda saw that my 12yo daughter was frightened, they let me stand beside her chair, and they pierced both her ears at the same time, so it would be over faster. We didn’t even ask—they just did it! So sweet! A great experience. Thank you so much!

It was truly an amazing service. When I first came in I was very nervous, but an amazing lady that worked there, Lacy, was very kind and made sure I knew everything to know about taking care of my new piercings. I would definitely recommend going there if youre thinking about having your ears pierced.Great customer service!

Adi and Carla were amazing and I have one very happy little girl! Thank you for being so great with her!

Their customer service representative was excellent. Very friendly & professional. We need more people like her in this field

Amazing service from Lacey! She pierced my doubles on my ear lobes tonight for my birthday and she was so awesome. She made sure I had everything I needed to keep my ears clean and was super knowledgeable and made my experience so fun!

As a Washington State licensed piercer, I feel it’s important to educate yourself when choosing to put a hole in your body.The risks and experiences associated with getting pierced vary for each individual. Whether piercing with a needle or instrument, experiences and reactions can range from good to bad.The piercing instruments used at Piercing Pagoda are not a porous material, and can be sanitized using the same wipes that are used in hospitals. (Think large hospital items that cannot be placed in autoclave. They can still be sanitized with the proper materials) Piercing instruments should never come in contact with the person getting pierced. The earring and cartridge that are placed into the instrument are what touches the individual getting pierced, and cannot be reused. The earring itself is a sharply pointed, 20 gauge needled post that pierces the ear. Most piercings done with an instrument do not produce blood. However, most professional piercers that use instruments, have a stock of new instruments to use upon retirement of another, or if such incident were to occur.All piercers at Piercing Pagoda are required to go through extensive training upon hire, and are WA STATE LICENSED piercers. All team members must also be recertified annually.As a mother, and someone who has pierced their own child (and many other babies) I would highly recommend Piercing Pagoda for their knowledgeable and friendly associates, as well as their superb selection of piercing earrings, ranging from titanium to 14 karat gold. Their attention to detail is unmatched, and they are committed to giving a positive, fun, piercing experience!**The most important factors when getting pierced are the person piercing you, and the material you choose to put into your body. Research, educate yourself, and TALK TO YOUR PIERCER about what’s right for you!

Great customer service. Got my ears pierced and it went great really happy with the job she did. Ask for Lacey she is the best and so customer friendly. I will definitely be going back to see her.

I really like the jewelry at this place but their customer service is very poor. The women who work there seem to have attitude and tend to roll their eyes and sigh whenever help is needed. Very dissapointed in their service. I was going to purchase something a while ago but their customer service led me to leave.

Lacey pierced my ears, and it was a very pleasant experience. She is very nice and explained to me everything and all the after care. If you go to Piercing Pagoda at the Alderwood Mall in Lynnwood, make sure you look for her. Her costumer service is very good!!

Customer service is terrible. I called to ask questions about a piercing that I had done at one of piercing pagodas other locations. I spoke with the manager at the alderwood location. She was very rude and was hesitant to answering my questions. I read reviews about a really good piercer there and asked when she was going to be working. She said not today and I asked what day she was going to be there. She said not at all this week and so inproceeded to ask about the following week. And then she goes..... “I haven’t made the schedule for next week so I don’t know.” What company gives their employee schedule out less than a week in advance?!?! Needless to say I will not go to this location because it is run by someone that has terrible customer service!

I purchased a silver bracelet for $100.00 that broke after 2 months. I took it back to the store and they said since I did not purchase a service contract there was nothing they could do for me. Their website says their products have a 90 warranty. They did not offer to repair or replace it. I called the main office number and they said the same.... They could have easily worked with me and provided something as now I have a $100.00 bracelet that is useless. :-(

Lacey was great, friendly and helpful and takes her time to do a good job

We done at ear piercing for my little one at pagoda they didn’t done properlyRight side ear done good and left ear side wrong placeWe are upset kids are not ready to do ear piercingWe need to do again piercing for my little one it’s very painful

Very good job .. Thank you

Good place for piercing.

Best service ever....

Lacey is so good

Great customer service

Love this place!

Lacey was awesome!!!!! Customer service on Point!!!!

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