The staff here was super friendly. One of the things I appreciated is they didn’t try to upswell us. When we mentioned the super auto we’d had for the last 12 years, they pointed out some good options at an affordable price range. We actually ended up upgrading from the one we had for the last 12 years to something with more coffee drink options.There was a slight mix up with what the mobile version said for a gift card offer vs what the desktop version showed, but the staff honored the mobile version offer, which was fantastic. I’m really hoping this coffee maker lasts us 12 years like our last one did.

Super selection of espresso machines, grinders, and accessories. They also must have 40+ varieties of coffee that can be freshly ground. And, most importantly, the customers service is top notch, very knowledgeable and super helpful.

This place is a joke. I placed a simple order for coffee filters online and paid for expedited shipping. It was never stated that the order would ship from the Mid-west. As of now the order has been stopping at every stage coach stop along the way. After 6 days the order has no scheduled delivery date. It did not ship expedited! I talked to customer service and she tried to blame it on the pandemic and thought that she was being the boss by refunding the delivery charges. Terrible customer service

You will not find a better place to buy home brewing equipment or get it serviced than Seattle Coffee Gear! Ive been purchasing from them for ten years now, and just had a repair done. The staff is responsive, friendly, patient, and really goes the extra mile to take care of their customers. Cant recommend them highly enough!

I’ll never order from this company again. Their customer service is very difficult to reach. My shipment arrived two days late. It was defective and it should’ve never have been sent out. I tried returning it to their store and they would not accept returns in store. I was told a replacement would be mailed once the courier received my package. After two days I called customer service to see why my replacement had not shipped. Again customer service was difficult to reach. I eventually received the replacement. The whole process was not worth my time and money.

Associate give out wrong information regard price and model on product and halfway during communication ignore me as customer and walk away to help other before finishing with my questions. Extremely unprofessional behavior lack of training and awareness. To walk away and refuse to help and ignored customer, I did communicate with a manager regarding situation. I do not appreciate this type of attitude, not recommend the location and will not return Ill take my business somewhere else. This guy Single-Handedly Ruined my day for no reason!! Unbelievable !! Good luck with this piece of work.September 27th later afternoon.

I had nothing but the best experience with Seattle Coffee Gear. Friendly people, knowledgable staff, no issues what so ever. Id recommend anyone looking to buy something coffee related give them a try.

What a great store. They have everything you could every want when it comes to coffee. They have equipment for all types of brewing methods including espresso, drip, pour over, French press, etc. They also offer samples from their wall of coffee which help you decide what to buy. The staff is incredible and very friendly. Great work guys!

My gift card expired, Susan was so kind to extend for one more week, we got so much goodies! This place deserves 10 star ratings. We definitely will shop here again.

I recently purchased a super-automatic espresso machine and Seattle Coffee Gear was recommended on an espresso machine owner FaceBook group I’m in. This company tests various whole beans and identifies those that are okay for use in espresso machines such as mine. I ordered 3 different brands of coffee beans, some cappuccino art stencils and a shaker. I was expecting to receive the order in 4-5 days but that didn’t happened. I sent an email, opened a ticket on their website and sent a message through FaceBook...no response! I called and was told the system was down. Days later, I finally got a response on FaceBook and was told they were waiting on fresh beans. That’s great, but quicker communication would have been nice. Out of the three brands of coffee beans I purchased, one was really oily. That’s what I was trying to avoid by going with Seattle Coffee Gear’s recommendations. It tasted pretty good but I’m scared they’re going to tear up my espresso machine. One of the other brands was disgustingly bitter, so that was money wasted. The third one was just okay. I’ll finish it but would not buy it again. I think this was my first and last time ordering from here, so I’ll need to find another option for my coffee needs.

Great place. Kind staff members to greet you and guide you through the incredible selection.

I ordered a Philips Saeco super automatic and paid the additional $18 for 2 day delivery. It is now 3 days past the original delivery date and no one from SCG will respond to our inquiry about our machine. I have emailed every day and asked for a call and no one has reached out. I even called the delivery company and was told it would arrive today. It has not.Very disappointed and surprised we are having this experience given all the extremely positive reviews.Would love to get this resolved.UPDATE: 8/16/21Seattle Coffee Gear sent me a replacement machine via FedEx while the original machine was stuck in transit. GSO had a driver shortage that delayed the product from reaching me in a timely manor.The review is now a 3 star from 1 star because we got it solved. I cannot review with a 4 or 5 star because, as you may be able to see from the SCG response to my original review, they respond to 100% of all emails and in no way would have missed my messages. Days later I received an email from the original Customer service agent saying the emails I was sending were coming to her email but she was on vacation. Not really what you want to hear.They did get me a machine shipped in addition to the machine that was already stuck in transit. I assume they know that in most cases they would have to write off the original machine as gone but I am not the type of customer to just keep what isnt mine. At my request they got me a return label and will receive the original machine back unopened.Thank you for getting me a resolution. Though I am disappointed in how this transaction went down I will be back.

They are só knowledgeable. I recommend for any coffee question and they won’t pressure you to buy.

I purchased a Nuova Simonelli Musica from SCG online. Everything was perfect! Shipping, pricing & service after the sale was great. Thank you SCG.

Love this place! Sales rep walked me through process of the espresso machine I was interested in. Gonna buy next week.

The staff is very helpful and knowledgeable about what coffee, espresso and other equipment they sell. They are very helpful and I look forward to going back for new coffee.

Awful customer service, very disappointed in how they treat their customers. Wont be coming here again.

Really good selection of coffee and INCREDIBLY fast shipping to Portland, OR.Coffee was shipped a very large box full of what appeared to be non-recyclable peanuts, which is a huge turn-of for me. Per owners comment below, they are actually cornstarch (I ate one to fact check). It would be nice if their was a not on the invoice or in the packaging to help curb the shock.

Purchased a $800 coffee machine, got home and found multiple dead bugs inside. Chatted with customer support and they suggested spending another $800 to buy another one and then trying to get a return on the old one. I shouldnt have to spend another $800 for a fault that is not mine. Gave two stars because the ordering process and shipping was easy and quickFollow Up - the reply was that they would provide a label to return it but i have to pay the money for all the packaging to ensure its safe return which is no small cost for something that weighs 15 pounds and is decently fragile. Since when is the costumer responsible for a faulty product?

I have been an online customer of Seattle Coffee Gear over the years. While I have been satisfied with the products I have bought, I wanted to share a review regarding their support. I bought a Rocket machine a few years back, but it recently started making a squealing noise. I sent a message to the support email address and must say I am impressed. Brian responded promptly and asked for a video of the machine with the noise. He gave me some things to try to diagnose the problem. In the end it was a slight pressure adjustment needed. I am impressed with both the level of service and the fact that I didn’t need to ship the machine or anything to totally resolve the problem.This support and service has made me a lifelong customer!!!

Got a rocket from them. Very good service.

Great customer service. Videos reviews of machines were super helpful in choosing my super automatic machine. Cant wait to visit the store.

Not the nicest people here

Spencer is knowledgeable and helpful. The store is fortunately located in the open promenade section of the mall so it made for a less stressful (covid) visit. Called ahead and bough]poppp]]]t an Ilsa moka pot after my Breville machine died suddenly. They also do repairs and service. Note that prices at the store are more expensive than it is online. Will come back here.

I ordered a new Technivorm Moccamaster Cup One from Seattle Coffee Gear. It arrived on time but with one major issue. It was clearly an opened and returned/used item. I paid for new but was sent a used item. BUYERS BEWARE. I gave customer service every chance to make it right but SCG took no responsibility. I basically got a returned item. I should have ordered directly from Technivorm or Amazon. See pictures for documentation.

Just received my first order on an upgrade for my coffee set up. Loved the experience, even when every business is closed they delivered in 2 days and had the newest products on the market. They have great customer support also. Ill be coming here for all my coffee needs from now on!

Always stellar service of the finest coffee making gear. And a great curated selection of freshly roasted coffee beans. The best part of a visit here is being able to pick three different coffees to sample. Each sample being carefully prepared and presented. There’s no charge for this delightful experience. And there isn’t any pressure to buy from the “salespeople”.This is one of my favorite businesses anywhere.

The saleswoman and store were outstanding in every way! Ariel answered all my questions, and let me run a brew through with my coffee to see what I might be doing wrong. I had been using ESE pods for years on my old Brevillle. She suggested trying one with the new double filter. I went home and it worked. She helped me find the accessories I needed too. Kudos!

So glad we found these guys online! Ariel, Edgar and the SCG team have been so helpful and very knowledgeable.

The best place to buy a good selection of coffee and espresso machines. Associates are super friendly and will do their best to walk you through their products!

EXTREMELY knowledgeable staff, great selection, Covid-19 aware. Im not sure what else you would want from a coffee gear retail store

Nice store with good customer service, and glad that they had the Rocket Appartamento in stock! I’ve only had the machine for a couple of days but so far I’m happy. The reason I am giving 4 stars instead of 5 is for issues with shipping. They use GLS (or is it GSO?) instead of Fedex / UPS / USPS. It is free shipping, but I had issues which resulted in several failed delivery attempts.

I love these guys! Retail location does not have the Seattle, angry barista vibe! Amazing selection! Great staff! I go out of my way to buy my beans there! Sad to hear they’re moving to a mall location. Good for them. I hope it doesn’t take away their personal touch with customers.

The best place to buy a good selection of coffee and espresso machines. Associates are super friendly and will do their best to walk you through their products!

These folks know coffee and brewing techniques.

So much knowledge and helpful information! Today I was shopping for coffee beans and tried three recommended roasts based on my tastes. We talked about origin, roast, brewing methods, grind, water ratios, timing. I was in coffee geek heaven. I know where Ill go for fresh coffee, brewing equipment, supplies, and maintenance from now on.

Adam was incredibly knowledgeable and friendly. He steered me in the right direction for a French press, and the coffee turned out great. Thanks Adam!

Very good knowledge of the products sold. Questions through the e-mail are answered promptly and correctly. A special mention to Gail, who manages to create sympathy through her videos, which are absolutely instructive and useful for potential buyers or coffee lovers. Thank you, Gail.No problems with the online purchase, and the coffee maker arrived very well packed and protected.Overall, very good service. (Sorry about my poor English; I´m a Spanish speaking coffee lover...).

I purchased my product from Seattle Coffee Gears web site. The web site is easy to navigate and checkout is uncomplicated. For my product, they offer reduced pricing when buying in bulk. Many shipping options are available. I chose the least expensive option and my product arrived in 3 days. The final price was less that the Amazon price with free shipping for the same amount of product.This is not my first purchase from Seattle Coffee Gear and I will continue to shop at their site as long as their prices remain competitive. Their web site is also a wealth of information about coffee brewing methods and accessories.

Excellent experience! They have a tremendous selection of equipment and you can demo most items in their huge showroom. Purchased a Rocket Espresso machine and grinder and couldnt be happier. They have a great number of videos on you-tube as well. 10/10 would recommend a visit!

Ive never visited the store front but plan to do so on my next trip to Seattle. I purchased from the online website an espresso machine, a grinder and various accessories in several different transactions. The quality was excellent, the prices were great, and the service is outstanding. Delivery was quick and an issue I had with operating one of the machines was addressed promptly. These are among the best mail order experiences that Ive had.Finally, their instructional videos are a superb public service.

Im not even sure where to begin with this one. First, I hate writing a bad review about anyone and this is the first Ive ever written. I had a good experience with SCG 1.5 years ago with my espresso machine so I came back. I contacted the company 3 months ago and my original sales rep was gone so I had a new one. They helped me through the process of picking out a machine well, but it was downhill from there. The first big issue was that they promised delivery by the end of February so I scheduled a training for beginning of March and was flying someone in for the training. I called the evening of Feb 27 because I had heard nothing and they told me the end of the NEXT week it would be there. I had to cancel the training incurring a cost of $700. The next week came and went and no word. I called and they apologized again. I still didnt receive the machine for another two weeks when they kept promising it would ship the next day. Every contact had to be initiated by me. Then I finally decided to cancel the order as I felt I was getting the run around and they werent keeping their word. Keep in mind this is mid March and I paid in full (over $6,000) on February 15. They assured me theyd refund my credit card the next day. After a week I contacted them again about the refund and they said, oh it takes 10 days. OK. I contacted them two more weeks later because of no refund and they again had a weak apology and offered to just cut a check. I agreed to that and 3 weeks later still had nothing!! I contacted them 1 week ago today and Daniel wasnt in so they said hed call me on Monday. Monday came and went with no call. Tuesday came and almost went but I called at the very end of the day. They again weakly apologized and said theyd cut a check in the morning and send me FedEx tracking so Id know it went out. That was Tuesday. This is Friday. Still no word, no emails, no nothing! Theyve had over $6,000 of my money for 2.5 months and they dont seem to care one bit about customer service and keeping their word. I dont trust this company one bit anymore. Not only is my $6,000 out there but the hours of stress, frustration and lost productivity are mounting!

Company wouldnt not honor a coupon issued to be used with any purchase online. When I tried to use the coupon I was told that the parts I purchased, some client service advisor said that company wont accept the same coupon issued by Seattle Coffee Gear.SO THE QUESTION I HAVE: WHY SEND A COUPON IN THE 1ST PLACE IF YOU NOT GONNA HONOR IT?!?Dont waste your time, go shop to other coffee gear shops, this one dont care about customers.

I have made a number of purchases from Seattle Coffee, some expensive and some not. Each time the web site has been very helpful, the videos about the gear its use and maintenance terrific. Delivery of shipped merchandise was always timely and everything always arrived undamaged due to excellent packing. The times I needed to talk to a person the connection was always prompt, those I talked to very pleasant and helpful with all questions knowledgeably answered and problems easily solved.Seattle Coffee is terrific.

I love their YouTube videos, but was not that pleased with my actual experience buying an espresso machine from them. Briefly, I bought a single boiler machine that had a bad thermoblock (so couldnt make steam). My interaction with the support team was very uneven. Each time, it seamed like a different person was replying and that they werent basing their reply on the entire thread (that is, we were going in circles on the troubleshooting). I eventually returned the machine without any issues, but we should have been able to reach that outcome much sooner.

Superior customer support and fast shipping. I ordered a Rocket R58 and it had a significant manufacturer defect. Packaging was so good it was clearly not caused in shipping and the machine came in a sealed manufacturer box. They immediately sent a new one and paid for return shipping. Great support and call service.

I placed my order over the phone, and they were SO helpful. Great customer service, such nice people to deal with. Not only did I get some outstanding products, but they gave me a gift card for free! Also their website puts out very helpful videos that review their products and compare them with others. Definitely going to recommend them for all my coffee-loving friends!

They have a nice selection of machines with good prices (if you buy during sales events and use their online discount codes) and their customer support is also good in my experience. However, before ordering the large espresso/coffee machines through their online shop be aware that if anything will go wrong or you wont like your purchase for any reason - youll be shipping these purchases back at your own expense, which can be pretty costly. Its pretty understandable why they dont cover return shipping, but they should put a big warning about that (especially the high cost of shipping heavy/large items) before anyone clicks Order button and not just a small text under general Returns and Refunds section...

My experience with Seattle Coffee Gear has been outstanding. The web videos describing their products are not only most informative but very fair. The shipping service is prompt. The technical support makes the buying experience complete, resulting in enjoyment of the gear a delight. Well done to all the staff.

I ordered my espresso machine and coffee grinder from here. Overall, I am very satisfied. I had some questions regarding the pricing and packages they offered. The reply through their online ticketing system was prompt and courteous. I felt that they helped me get the best deal possible. I would not go anywhere else for my espresso supplies.

The appeal and quality of the Rocket espresso is very good. I am pleased. I do not know anything about service because I have not needed them. When I talk to them on the phone before I bought my machine they were very helpful, and their Videos are very informative.

This place is great! Stopped by for some filters and walked out with 2 bags of coffee too. They grind and poured me samples on the spot. Loved the Static - LA Traffic blend. Great perks on a punch card too.

Staff was extremely knowledgeable and helpful. Items arrived in a timely manner and wrapped very securely. Couldnt be happier with the products, service, or the price. All around, a great company from which to make a coffee purchase!

Great place. Came to the store because their YouTube videos were very helpful. Had the opportunity to fly from NYC to Seattle, making it a MUST in my trip.Cory answer all my questions and cared for what I need. Great staff!

Bought a 3k espresso machine here last year. Great service. I came in to buy a grinder today and service was so bad. Barely got to say anything and sales person just walks away from me. Not one sales person but TWO of them. I also asked for a price match which the store has done for me before and they said they wont price match what I wanted. Super frustrated and not happy. They werent even that busy. It was so rude and just so unprofessional. I would have given them a lower review but I will account for the great service I got last year. Wont be coming here for a while.

Scott in the service/repair shop is AMAZING! Despite the stack of machines he was working on, he took the time to look over my machine and determined it was a quick fix. I was out of there in 10 minutes and couldnt be happier. Thank you, Scott!!

This is more for their customer service department. I had an issue back when I ordered a machine. The machine never reached my location because the delivery men had delivered it to the wrong location. Unfortunately, they could not track it because the machine was recorded as delivered, but the wrong package was placed. I called the service hotline and I was answered by a very polite person who made it right asap. I love my machine and the service that this company gave me was above and beyond any expectations set.Thank you!

When we were looking for our first espresso machine we found their videos extremely helpful and knowledgeable. When we got our machine it came super quick and even came with an extra 10$ gift card. We called them up to make our purchases and they could not have been nicer.If you are in the market for your first or even just an updated espresso machine you cant go wrong with Seattle Coffee Gear.

My experience with Seattle Coffee Gear has been outstanding. Had some minor trouble with the refurbished unit i ordered (at a great price) and the return process was smooth and efficient. They emailed me labels, and the replacement was in the mail the day after I shipped the old unit out. Turn around time less than a week. If youre a geek like me and want to research before you buy, SCG has the most comprehensive library of product videos online. Overall five stars for the great customer service and also for offering such comprehensive information on coffee/espresso related equipment online. I will not hesitate to buy from them again in the future.

Went for coffee, ended up with my dream machine! The extra warranty makes it a no-brainer to shop here, and the staff helped me get it all figured out. I asked lots of questions and they had lots of answers. Thanks so much. Im giddy with excitement! Yahoo!

Ive always had a great experience here. Superb coffee and service. What can I write for a coffee review besides its really great? Ive never encountered anything but good service and great coffee here. Thats all one can ask for.

I found the product I was looking for at a fair price. The shipping from the West Coast to Tennessee was quick considering the distance. Items arrived in good order. I would consider ordering from them again!

Could not have been happier. I found a machine I had been looking for for years, when I watched one of their videos. The service I received over the Internet and by phone was both courteous and very helpful. Also, the two coffees Ive tried so far are very good. They are the new source for my espresso beans. N

Great service! Very good presentation. We are happy with the price of our new machine.

Have been an avid fan of espresso and coffee for several years. Ran across Seattle Coffee Gear recently when my super-automatic Bosch B-30 was on its last legs. Seattle Coffee Gear offers a several brands of quality products and I was able to replace my overworked machine with a new Italian made super-automatic from Saeco. Service and quality are top notch and I love the video reviews and blogs they provide. Keep up the good work... Im suggesting you to all my friends!

Super awesome coffee gear and supplies. The staff is super friendly too.

Great selection of products. Good pricing on products.The shipping is really fast! I live in Hawaii and my shipment got to me in 3 days. Great service and great products. Their video reviews really help a lot.

Ive placed two orders with Seattle Coffee Gear, and have had great luck with both. The products arrived quickly, the price was good, the service was great, and I found the wealth of online videos quite helpful before I placed the orders. There was also an extremely generous amount of bonus stuff when I ordered the coffee brewer.In summation, Im very happy camper!

Awesome gear ranging from simple Chemex brewers to expensive home espresso machines. Awesome selection of coffees and theyll brew you a sample of anything you want to try. This is how coffee gear stores should work.

The staff was vert helpful at explaining all of the important details of each machine.

I bought coffee and other items from them 2 times and asked them numerous questions via email. They are great to work with. They both know their stuff and are kind in their responses.One of the orders had an error. They were quick to correct the error. And the 2nd order was for coffee which I thought were shipped only on Thursdays. It seems like they imply that they only ship on Thursday because that is when they get their shipment in. But they shipped mine on a Tuesday since they had some already. I suppose I rather get the freshest beans possible but even the Tuesday shipment had recently roasted beans.I highly recommend them.

Good products. Great knowledgeable employees that will even do demonstrations and teach you to make coffees and espresso on the machines they sell. Large coffee wall, you can taste the coffee before you buy it!

Great experience. Would shop here again without hesitation.Recently ordered a mid-tier grinder. Great online product information, including videos demonstrating and comparing different grinders. Ordering and delivery were quick and hassle free.

Ordered products from the website and they were received very quickly. Excellent packaging, great products. Best prices I could find online. Highly recommended!

I bought a refurbished Breville Smart Grinder from this company. I received a 10% discount off their already low price. I couldnt figure out how to get the discount on line, so called them and ordered by phone. The person who answered the phone was friendly and I had my order completed in no time.The Seattle Coffee Gear web site is very good, having video reviews and tips for many items.I highly recommend Seattle Coffee Gear.

Great service, and the delivery was fast. I also contacted them and got an answer right away, with great customer service.They also have an assortment of educational and demo videos to go with their products. Great store, overall.

I purchased an espresso machine and grinder from Seattle Coffee Gear nearly two years ago and have been buying my coffee supplies from them since. Their equipment and service has always been first rate. And their instructional videos are life savers!

Seattle Coffee Gear has awesome product videos (which is partly why I chose to buy from them) that really highlight the products features-giving the buyer a better idea about the product than just reading a description. Their service was superior and the shipping/processing was amazingly fast. I highly recommend buying from them!

Great service and selection. I bought an espresso machine and grinder from Seattle Coffee Gear. I was having some trouble getting my grinder dialed fine enough. When I contacted them about returning the grinder, they were able to help me figure out how to calibrate it finer. Thanks to SCG, everything is going great! I will definitely buy from them again in the future.

I couldve bought this grinder at 8 different online retailers but chose Seattle Coffee Gear due to their helpful YouTube videos. I watch each and every one and really got a feel for the type of people that represent the company. Friendly, knowledgeable, and helpful. This really made the difference. Thanks!

Great place for coffee espresso machines. Good service and detailed explanations. About $200 less than anyone else.

They service and shipping time was great!Prices were as good as you could get anywere else.Web Page very friendly for ordering. Overall Great Experience.Will buy again from them. Highly Recommended!

These are educated people who have decided to start a coffee business in the heart of the coffee district - Seattle, I give them credit for this bold endeavor. I am currently in small town New Hampsrire (may as well be Iceland) and I am blown away by how fast their items get here. I am looking forward to a long relationship with this company that takes PRIDE in what they are doing and exploring their product lines further.

Dealing with the Seattle Coffee Gear company was fantastic. I ordered my husband his dream coffee maker for our anniversary. Not only was the price right but they added a lot of nice extras, coffee maker cleaner, coffee, coffee filters and a gift certificate. Then it arrived in a timely fashion. Check their website and watch their video it convinced me.

I love the coffee gears, different selections of great coffee but most of all their employees!

Only had time for brief visit while in Seattle visiting family, but enjoyed talking with the staff. Very good knowledge of products and able to help me with hardware. Have ordered coffee from them and it arrived promptly. Will shop here again.

Great resource and service. I did nearly all of my research for home espresso via their reviews and websites so of course I purchased my machine through SCG. Billing and shipping was immediate and clearly communicated. Packaging was fantastic and included informative tips and a few extras. I will definitely be using this company in the future for support and whatever coffee gear Ill need. Seattle Coffee Gear is the real deal.

Always very helpful and knowledgeable about the products they sell. Ive ordered an espresso machine, a grinder and spare parts from SCG, and have never been the least bit disappointed. They are very responsive to questions and provide great advice whenever I have a question on how to use and maintain the products they sell. The video reviews are a big plus. Im a very loyal customer and see no reason why I wont be for years to come.

I really like this store. The effort put into the videos and delivering a great experience beyond the sale is important to me. The prices are competitive, but Id still visit here first at a slightly higher price to support the business.

I really like my new crossland espresso machine. It was easy to program, and I like being able to push the button for the espresso and walk away. My old machine was 15 years old and did not have the temp feature, I love it, and the automatic button feature, also a great feature. Thank you for helping me select a great machine.Debra Jones

I recently purchased a tune up kit for my Saeco Aroma. Seattle Coffee Gear sent the kit promptly. The instructions were very clear and easy to follow. My machine is working like new again! I would highly recommend this retailer and product.

Purchased a refurbished super automatic machine from Seattle Coffee Gear. They expedited our shipping and the machine we received was exactly as described - excellent value and brews great tasting coffee! Their web site is extremely helpful, especially their videos. Thanks Seattle Coffee.

I ordered descaler online from Seattle Coffee Gear and the product was delivered to me very quickly. When I run out, I will reorder from them. I marked Food and Decor only GOOD because they dont apply and the program wont let me exit without checking the boxes on each line. Might want to work on the web design.

Purchased a Rancho Silvia V3 from Seattle Coffee. I love my espresso machine but what I love the most is the service from Seattle Coffee. While I researched machines, I was able to watch videos about the machine to understand its qualities, how to use it properly. After I ordered I received lots of helpful emails from Seattle Coffee to ensure I was getting the best from my machine. The Espresso is fantastic but the service rocks!

Great service. They examined my old espresso machine, gave me the straight scoop on repairs. I decided to buy a newer machine and bought another one from SCG because of the outstanding customer service. They are great to deal with and know the coffee world inside out. Ive been a customer for more than 5 years.

The steam wand on our Rancilio had been leaking for months. I went to your website and posed my question. The video on how to replace the valve was very informative. I order the valve. It came in three days. The installation went perfectly. No more drips. Fantastic Experience. Thank you so very much.Sincerely,Don Parsons

Calling this place is pointless, they only care about the products they sell and will gladly get you to buy anything regardless of if its a right fit for you or for anyone.

Its a nice, small, shiny showroom tucked away in the Alderwood village. Nice setup, plenty of machines to try, but seems a bit understaffed. Despite being a tiny store, it was impossible to get the attention of an employee to complete a purchase. Ended up leaving empty-handed, but that made my local coffee shop a lot more happy anyway. =)Good selection of beans, small selection of accessories and cleaning products. Basically, this store is shiny beacon to attract spenders. Dont bother if youre going for coffee nerding. Wondering if the employees work on commission...

I bought the Crossland CC1 machine around two and a half years ago. From day one I had problems. At first when I contacted Seattle Coffee Gear I was brushed aside as being ignorant about machines. Unfortunately, I believed them, and dealt with the issues which was essentially the machine not acting like an espresso machine. Lack of pressure which would fluctuate without changing the grind/settings/tamping. After I was so fed up with the issue, I contacted the owner first telling him my problem. He at first offered to fix the issue for free and seemed to know what the problems were. Then after weeks of no answers where to send the machine to Bill, I contacted Seattle Coffee Gear in attempts to have them get his attention and make him follow through with his promise. More weeks went by without any results. Finally, after constantly calling and asking for managers, they offered to do a fix up for free; however, I had to pay for the shipping which was around $120. What was ridiculous was that the support manager indicated a machine would only last around 2-3 years, which I thought was crappy considering my friends who run their own coffee shop said that was pure bull. So it seemed they were making an excuse for Bills terribly unreliable product--and I meticulously clean my machine constantly. So I sent it in, and they kept it for quite a while with no updates on what they were doing or what was wrong. Then I received an email indicating it was on its way back with again no answers of what they did. When I finally got it back with no paperwork on what they did. Yet, I did notice much more power in the steam wand (and pressure) and for only a short while did it actually work like it was supposed to. Now only after 5 months or so, the steam has little to no power, the machine constantly is choked no matter what I do, and is pulling terrible shots. AVOID THIS PRODUCT AT ALL COSTS. Get a reputable brand that has been around for a while especially since the owner is seemingly being given special defense by Seattle Coffee Gear! I will not be buying my next machine from Seattle Coffee Gear either! Find another company as their customer service is terrible if you deal with them out of state!

Initially I visited the web site of Seattle Coffee Gear and read about various products and customer reviews and watched You Tube demonstrations on espresso makers of interest. I then contacted Seattle Coffee Gear by phone with many questions. The staff was incredibly helpful, listened to my needs, and steered me to a product with which I am happy. In addition SCG followed up with an email containing web sites to help with learning how to use the product. I would definitely recommend this business for anyone interested in brewing coffee.