user
Harley-Davidson of Lynchburg
20452 Timberlake Rd, Lynchburg, VA 24502, United States
Appearance
Harley-Davidson of Lynchburg
Comments
Cr
Review №1

I purchased a 2019 Street Glide from Ernie and it was a pleasant and smooth experience. He was knowledgeable and helpful. All of my questions were answered in a timely manner and they got my bike to me a day before scheduled. I highly recommend the Lynchburg Harley location.

Ke
Review №2

Lynchburg Harley Davidson is one of the good ones. Keefer and Sean are go to people for parts and services.Mechanical issues are checked out and you will know what is wrong and not what they think might be wrong.Price is not necessarily different except sales than other dealerships. But along with the employees in the clothesline the owner is responsible enough to make decisions to better the store.The new hours are closing on Sunday and Monday. I understand but now is the time for being open not closed. HD Corp needs to rethink this decision.

Sa
Review №3

Great store, friendly staff, lots of bikes,clothes, gear and very knowledgeable workers.

Ke
Review №4

I have said it before and I will say it again. Lynchburg Harley Davidson is the best place for parts and motorcycles in all of the Roanoke/Lynchburg area.My buddy Sean is the man when wanting information about a new parts or accessories. Good man.Very good in the mechanical world as well.

Vi
Review №5

Great staff. Employee named Boo was very helpful and knowledgeable. We will definitely be getting our Harley serviced there. They do a complete check from front to back!

Me
Review №6

Woke up to a flat tire on the bike this morning, but their service department got us back on the road ASAP. Once the bike arrived via tow truck. Everyone was extremely nice as well as efficient.

De
Review №7

Stop in to have bike looked at while on our trip. Fantastic service, worked us right in. After 2.5 hours no issues found, no charge. Unbelievable service to complete strangers.

We
Review №8

Nice selection of motor clothes! Still learning about the dealership and the quality of the shop! Fingers crossed!

Ra
Review №9

Ill be honest I usually hate salesmen or Real Estate Agents, etc hahaha..... but Lynchburg Harley Davidson changed my mind and gave some hope. Great staff and sales associates, not pushy or pressuring. Rich was awesome, super informative, straight forward....didnt blow smoke, helpful even stayed over to help with my purchase.

di
Review №10

OMG traveling from ohio. Bike started having trouble. Read reviews and went to have them check things out. I went to service desk and it was uphill all the way. BOO WAS OUTSTANDING, kind he listen to a 61 year old woman try to speak motorcycle (lol) took the bike right in. Checkout it out and had me back on my way in 2,5 hours and even filled my tank with gas’s. Bike is running great! Never seen this kind of service anywhere before

Ke
Review №11

I was in town for business, and had a free minute, needed a part for my 2006 FLSTN. I stopped in and spoke to Don Keifer at the parts counter. Don made it easy for me, was very professional and attentive, and offered to ship the part to my home in West Virginia. I appreciate great service like this! Thank you!

An
Review №12

Nice place, decent selection, friendly staff.

Bo
Review №13

Friendly, great customer service, knowledgeable

Ge
Review №14

I went to Lynchburg Harley-Davidson because I have previously bought a motorcycle from them had a good experience and this experience was even better than last time I would highly recommend anybody looking for motorcycle to visit this dealership you will not be disappointed

Mi
Review №15

Great place to get everything you need, super great people

Jo
Review №16

Always a pleasure to do business with. The shop goes the extra mile to make sure their customers are taking care of

Mi
Review №17

Harley Davidson of Lynchburg, Va is a super place to shop for a new or used Harley Davidson motorcycle. The entire staff was patient, helpful, and courteous and I never felt pressure. Great place to visit!

Ga
Review №18

Bought my first Harley Davidson at the Lynchburg Va. HD. The salesman Rich and Manager Jo are dynamic people

Vi
Review №19

Outstanding customer service and Rich Brown was awesome to work with deciding on our new 2021 addition to our family!

Sa
Review №20

This place has definitely turned over a new leaf. Very impressed by their professionalism and courtesy to the customer.

WI
Review №21

I bought my bike there and they do all my service. Great customer care.

Da
Review №22

Another great purchase experience at Lynchburg Harley Davidson. Thanks guys!

Do
Review №23

These folks are the greatest!!! Highly recommend!!!

Mi
Review №24

Very friendly people. Excellent customer service from everyone in motorcycle sales, clothing, and the service departments. I couldnt be more satisfied!!

Da
Review №25

The people are very helpful and friendly its a very good place to buy your next motorcycle

He
Review №26

Friendly staff, nice store!

g
Review №27

Great store, great service....

Ma
Review №28

Bike night was a great time. The weather was perfect. Good band. And the staff are very personable. 😎

Mi
Review №29

I am on road to Maine from Mississippi and had tire issues, these guys worked me in on Sat and were very professional. Thx guys

Le
Review №30

Love these people. Honest, friendly, and stayed late to fix our motorcycle so we could safety return to Hampton. We are so grateful for their dedication! Nice clothing selection, and some beautiful Harleys!

Ch
Review №31

Nice dealership. Friendly staff

Ro
Review №32

I am now editing this review and giving them 5 Stars. After several issues I have had in the past 2 weeks, Harley-Davidson of Lynchburg have been very responsive to my issues. Everyone that I have talked to has been very nice and seemed genuinely concerned about my issues. Will not hesitate to go back when the time comes.I had an issue with communication with the service department. I was having a charging issue on my 2018 Tri-Glide and needed 40,000 mile service. Since the local dealership closed, I elected to go to Lynchburg H-D. I was very pleased that they came and got the tike a day after I called and talked with them. Once they picked it up, I heard nothing from them for several days. After 3 days, I called and was told that the voltage regulator was bad and was replaced, but the stator needed to be replaced also. Long story short, any communication with the service department was initiated by me. No one ever called me to let me know when the trike would be completed. Once completed, I was told they couldnt bring it back until a week later, after having the trike for a week and taking another week to get it back to me was not good. I decided I would just go pick it up.

Jo
Review №33

Salesman Chris is vulgar and rude. Wouldn’t return here as long as he’s here. Sad he detracts from an otherwise awesome dealership.

Br
Review №34

Great friendly folks

Ti
Review №35

Visiting family and my buddy made a deal on a used CVO. We were leaving the next morning and they said it would be ready. Go to pick it up and they increased the price by $1700. The salesman said he misunderstood. I heard the offer of the out the door price with my own ears. I would not buy a used bike from them. Very unprofessional. The salesman couldnt answer questions on the used bikes. I did buy boots and a new rain suit. The saleslady was very helpful . She should be moved to bike sales.

To
Review №36

Top Notch Customer Service from apparel all the way to the Service Shop. Best Harley Davidson Dealership in America

Ri
Review №37

Chris and everyone at Harley of Lynchburg were great and knowledgeable. They answered all my questions and were friendly. I will most definitely be taking my bike there to be serviced and when the time comes I will definitely purchase another bike from them!

Ma
Review №38

This review can’t do justice to my experience and the way I was treated. I bought my first bike with Chris. He greeted me like a long lost friend, never pressured me and gave me a great deal. Everyone Was genuine, down to earth and awesome. I feel like I left apart of something. This is way buying anything significant should be. Not only would I do it again in a heartbeat, but I’ll never go anywhere else. I can’t thank everyone enough and I’ll surely be a customer for life, no matter how long the ride is.

Ke
Review №39

People were great and very knowledgeable i would recommend them for ur Harley needs

Er
Review №40

Awesome dealership. They are great to deal with. Everybody there is nice and helpful. I have many motorcycles, so I have kinda seen a lot. I purchased a road king and was probably one of the easiest purchases that I have made. This is what you look for in a motorcycle shop. They were nice to my son while on a test ride. These are my kind of people, very happy with everything.

RO
Review №41

Customer service is very important to these people they will give you plenty of attention and service your needs

Mi
Review №42

Always great service

Ta
Review №43

Everyone there was awesome!

Ca
Review №44

The best Harley shop around!!!! My husband and I drive an hour and some change just to visit this shop, even though we live literally five minutes from one! The customer service is impeccable. Aaron in the showroom has been beyond patient and helpful in our process of researching a new bike. He is honest and helpful without ever being overbearing or pushing. The man deserves a raise for putting up with us! Tatti is warm, kind, and goes above and beyond to make sure you are finding everything you need from helmets to clothes. They are well stocked with new inventory to chose from each time you visit. The events they host regularly are perfect for the entire family. I have never stepped foot into a Harley shop that was so welcoming and loving to children, even in the showroom. I can not speak highly enough!!!!!! We will continue to make the drive and give them our business. They have customers for life here!

se
Review №45

Best experience Ive had making a purchase. Staff was friendly, patient and more than accommodating. They will be receiving all my future business

Co
Review №46

Had some service work done and was very pleased with the work and communication during the process they seem to be very knowledgeable about their products and have a good selection of apparel available!

Ka
Review №47

Treated like family. i will only get my ride from them

Ad
Review №48

Everyone was great!!!

To
Review №49

Had a good experience at Harley davidson of Lynchburg today. The parts & service departments did a great job

R
Review №50

We stopped here as we were passing through on our way to Roanoke. Just wanted to look around and get poker chips and a dealer T-shirt. Very friendly staff. Greeted us outside we talked about our bikes. A nice place to check out.

Co
Review №51

They got me fitted into a helmet when I didnt think anyone would be able to. Lovely people. Very welcoming.

An
Review №52

Great place friendly people

ma
Review №53

Great selection helpful friendly staff

Ro
Review №54

I was so amazed with the service and willingness from the employees. I felt pike I was part of the family

Da
Review №55

Great friendly service. Couldnt ask for better

al
Review №56

Its a beautiful place and have lots of different motorcycles the employs are kind and the service was great

Ed
Review №57

My favorite place to shop.

Tr
Review №58

We LOVE Lynchburg Harley. We go there instead of our local dealership. Keifer & Julie are the BEST. Highly recommend them. I will order from them & pay for shipping to avoid our dealership.You have questions they have answers. They make you feel like family. The customer service is A #1

Th
Review №59

Many options for my Harley

Sc
Review №60

Awesome Dealership from the front to the back! Definitely some of the best service I’ve ever experienced at any Harley Davidson dealership!

Da
Review №61

The folks there were very nice .The 2 ladies at the check out were very nice. It was awesome as I was only buying poker chips but was treated like I was buying a bike. It was a excellent all around experience a d would recommend them to any one. Thank you!!

Ji
Review №62

Great place

Mi
Review №63

The counter lady is a sweetheart. The bikes are beautiful and worth the price. Clothing options are better than most retail places. From boots, to dressy HD outfits they have all your biker needs. Your wallet may not like you after you visit, but the quality is well worth it!

Ma
Review №64

Love my Harley shirts. My brother took me while I was visiting in VA. 4 stars because they didnt have any pocket tees in my size. Ill try again next trip North. 😎

Ma
Review №65

Awesome place to purchase you next big adventure! They also do great work on Harleys!

Te
Review №66

AWESOME Harley Davidson dealership!!! Excellent staff. Very courteous and helpful. From sales to parts to service. I live two hours away and from now on this is the only dealership I trust to work on my Harley Davidson or buy another Harley from. Go there if you can. You will not be disappointed or ripped off. To the owner if you read this review. You are very blessed to have the quality staff that you have. If you can afford it, give all of them a raise. They deserve it. I will be sending them more customers. I bought my first Harley there, they all said welcome to the Harley Family. That meant a lot to me. And they have been good as gold to me. Very respectful, not pushy, great advice, AWESOME advice. Very knowledgeable, understanding, caring. This is a True Harley Davidson Dealership or for that matter what all dealerships should be like. This place is what my heart tells me that Harley and the Davidsons would be proud of. Harley Davidson for ever. Its the real deal!!!

St
Review №67

Very welcoming place as soon as you walk in, not overwhelming but a genuine happy that you are here feeling. Everyone I have dealt with has been nothing but nice and professional and given great advice. You can tell there are not just in it to make a sale or make money, they want you to get what YOU want and will make you the happiest. I know some people can be nervous about walking in here because its a biker shop but wall through these doors and you are family.

Jo
Review №68

Always a welcoming atmosphere, staff ready to help with anything you would want at a motorcycle shop. Service, sales, apparel, all inclusive. Good people make a business a good place to visit.

Ke
Review №69

Found my new sound system.

Al
Review №70

There are 4 dealers within 90 minutes of me and I always go to HD Lynchburg. Parts and service are top notch. Always a great experience.

ke
Review №71

Great service dept, took good care of me and my bike, girls in the clothing dept were awesome, guys in parts know there stuff and always ready to help, deffinalty go back next time Im in Virginia

Da
Review №72

Nice selection of Harleys. Great customer service. Very friendly. Easily accessible. Clean. Single stall bathroom.

Ja
Review №73

Great shop, great people!

Wa
Review №74

I Love the Harley shop! The staff is very helpful and the apparel is affordable

Mi
Review №75

Great staff very helpful very friendly

Sk
Review №76

Great friendly guys and girls that didnt give me a hard time for riding a hayabusa. Thanks for a quick inspection! Will be back!

Ja
Review №77

Chris Fitzgerald awesome to work with! Purchased my first Harley!

Ro
Review №78

The Comp. meal for sausage, shrimp, & potatoes was awesome & the personnel were very helpful & courteous.

Ta
Review №79

Great dealership! Great staff and service department. Ive visited several dealers and this is one I highly recommend.

Fi
Review №80

Decent prices a whole lot better than Shenandoah

Jo
Review №81

Let me start by saying Boo and Lee in the service department are the most customer service oriented people I have met at a Harley dealer. Me and my wife were on a three day ride down the Blue Ridge Parkway when my 2017 Road Glide Ultra died. Had it towed to Lynchburg Harley. The next morning when they opened Boo greeted us at the door. The diag on the bike showed 13 ECM trouble codes. Lee took the bike into the shop and determined the problem was the ECM. When Lee removed the ECM it rattled. They didnt have an ECM in stock but found one at another dealer over an hour and a half away. To get us back on the road they sent a guy to go pickup the part. I cant begin to express our gratitude to Boo and Lee for going above and beyond what was expected of them.

Da
Review №82

Just fine.Good people,great service(sticker only but done quickly),sales team great.Just carry wad when u visit,jus sayin.But good aint cheap!

pe
Review №83

Everyone who works at Harley Davidson of Lynchburg is always friendly and helpful.

Me
Review №84

Great sales staff! Danny Big Dog Brooks is the best!

Sh
Review №85

I love this store! Lots of Harley wear for men and ladies! Awesome jewelry too. I shop a lot here for gifts!!! And for me!!

ji
Review №86

Not to big and not to small. Great attentive employees. Decent prices too.

Te
Review №87

Great employees...Amazing bikes..love the old Harley truck !!

ti
Review №88

Best place around if u want a harley this is the place to get it great folks at Lynchburg harley Davidson

Di
Review №89

Had exactly what I wanted, correct sizes and on sale

Da
Review №90

The service from Keifer was excellent it was very nice gathering for a Saturday

Mr
Review №91

Great store and sales women were great but their merchandise was priced very high. I stop at a lot of Harley stores and this one was high.

ja
Review №92

Best selection of bikes in the area, and a very friendly and helpful staff. Very community oriented business that cares about people.

Di
Review №93

An appointment was made to sign paperwork to purchase a new Harley. They were 45 minutes late to the appointment and it took an additional hour and a half just to get the paperwork together to be signed. The dealership did take the time to find the motorcycle that we wanted to purchase and matched the deal offered at another dealership.

Ja
Review №94

They dont treat you like a customer, they treat you like family. Any question you have theyll answer and if they dont have the answer then someone will. As long I ride Harley-Davidson, these guys will always be my go to.

ch
Review №95

People were rude and the guys breath stank so bad I could tell he had just eaten either a chili dog or sushi.. The smell still haunts me. I went to look for a security feature for my fathers road king and my soft tail and after meeting this guy I just left after he followed us around as if we were about to hop on one of the bikes and ride away without paying. Ridiculous the way they hound you, and if they ride you so close in this place that you SMELL what he ate a min ago, its too darn much intimacy. Horrible place to go, if you want to actually look around and browse. If you know exactly what you want and NOT GOING to look at another THING. Youre in the clear.

ml
Review №96

Always have a special place in my heart bought my first Harley there all jokes aside he seemed to be excellent to do business with willing to make a deal happen

da
Review №97

I was very grateful and impressed with the kind and patient staff. I am just exploring getting a bike and my experience was amazing.

Mi
Review №98

Very good and reputable people work there. Everyone Ive ever dealt with their knows exactly what they were doing they are not poses they really know what theyre doing.

Mi
Review №99

Great had seafood to day very good

Jo
Review №100

Great place friendly employees they are always very helpful.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:20452 Timberlake Rd, Lynchburg, VA 24502, United States
  • Site:http://hdoflynchburg.com/
  • Phone:+1 434-237-2381
Categories
  • Harley-Davidson dealer
  • Motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Used motorcycle dealer
Working hours
  • Monday:11AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5:30PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Similar organizations