Fantastic. A storm knocked out our ac one afternoon. I called Maddox at about 5:15 pm and got the answering service. The tech called me within a minute. He was at my house within the hour, diagnosed the issue very quickly, and fixed it. He was done by 7 pm. He was knowledgeable, nice, and efficient. I cannot recommend them highly enough!

We scheduled an appointment to receive a quote to replace one of our units, called to confirm the appointment, blocked time out of our schedules to make this work, and no one showed up.As a business owner - timeliness and especially communication are highly important to me, so this was a major disappointment.

I’ve been a happy customer of Maddox’s for years. Matt Hileman is the tech that comes to the house to service our heat pump. He is always on time, very polite & courteous, wears a mask & covers over his shoes to keep the house clean. He’s super friendly and very knowledgeable about our heat pump. We highly recommend him & Maddox Air & Electrical.

They have all been friendly, kind, and very professional. Great customer service.

Outstanding company!!! Very polite and knowledgeable!!! very respectful of my home and cleaned up better than expected! 5 stars would not think of using anyone else!! Always call Maddox!

I signed up for Maddoxs energy service agreement. Today was the first service appointment. All went well. Gotta give a shout-out to technician Jordan. Along with the usual cleaning and maintenance, Jordan solved a wiring issue in my air handler that did not allow the supplemental electric heat to operate. My wife and I now look forward to consistently warm air in future winters!

The most professional experience in Lynchburg above all others in the area I have used. The mechanics who did the installation were very informative and professional from start to finish. Hands down the most pleasant experience with any HVAC company in the area. Keep up the great work. Thanks to all who made this happen for us.

Went very well and was very helpful answered all the questions that were asked. Great company! Positive attitudes. Knowledgeable and professional!

I have a sturdy but old (at least 70 years!) oil boiler and its hard to find anyone willing to work on it, let alone able. Maddox was friendly, polite, took the time to explain things that will allow me to fix this issue in the future, and were just exceedingly nice. Ive never had an experience like this with a service company. I wish they did EVERY kind of work!

I placed a call with Maddox the morning of 5/27/2021 as my Hvac system and stopped working at 9:30 the night before. In a quick and timely manner they found the problem and made the repairs to get my Hvac back up and running.

Great price. Fast service. Quality work. Good communication. I recommend Maddox.

Prompt, personable and professional. Jordan, our technician, was polite, knowledgeable, Positive, well prepared and thorough. He took the time to explain not only what he was doing but why he was doing it and what to watch out for and expect. 5 star experience, glad I contacted them.

Kody and his team at Maddox were highly efficient and professional.

We had a chimney fire during which the fire department destroyed part of our duct work. Josh and Andrew from Maddox came and fixed it better than it was before, on time, great work, happy customer.

Very professional young men showed up on time, worked efficiently and got the job done! Excellent service!

Kody was very “professional” very nice and knew what he was doing! Will definitely use him again. Thanks

Jordan Peters went over and beyond service. He is very knowledgeable and polite. I was very satisfied.

Brandon came in to check out a musty smell in the ductwork and discovered a little mold, installed a UV light to anoidize and clean the air

I am always treated very well. Travis is a complete pleasure to work with and knows what hes doing extremely well.

They installed a whole new system today Very professional and answered my questions!

We contacted Maddox Air & Electrical to do some small repairs in order to complete the sell of our home. We live out of the Lynchburg area and they worked us in very quickly and the price was INCREDIBLE! We were expecting hundreds of dollars for the distance away and the use of their techinicians. Great service! I will use them for all of my future needs!

Perfect so gar.

Great customer service. They guys came out on time and worked together as a team and got the job done quickly. Very nice and interactive. They let me know every step of the way of what they were doing. Love the Maddox men

Our guy “Brandon” was FANTASTIC he was very informative, on time rather earlier than the scheduled time which I was very pleased! I was very excited that he took the time to explain what he was doing. Why he was doing it and through to make us know what to look for in the future to avoid future problems. He told me that they have a twice yearly program for a minimal cost that I am interested in for the maintenance of our central heating and cooling unit. I would recommend Maddox to anyone needing help with their heating and cooling system!!!! I am very pleased with this company!

Very Friendly, personable, and knowledgeable. He was patient and answered all of our questions. Honest and professional! We will definitely use Maddox in the future!!

Jordan and his team were very professional and did a quality job. Jordan took time to find out my preferences on the installation details and made sure they were executed. He also explained why he was doing certain things a certain way as he went along, which was helpful in understanding the entire process. He went the extra mile and came back at night to replace a bad brand new part (through no fault of his own) to keep our system running until a more permanent repair could be made! Thanks again!

Top notch service and extremely knowledgeable. Greg has taken wonderful care of our heating and air units. We have dealt with Maddox for over 10 years and purchased multiple units in 3 different residences. Richard Tolbert has been wonderful to advise us with these purchases.

Ive used Maddox Air & Electrical for several years and they are a great business with some great employees who do quality work. I usually get the same technician which is good because he knows my house and my air and heat system/s. Thanks Greg! Overall, good service at a good price for quality and efficiency.

The professionals were very courteous, knowledgeable and efficient. I was informed every step of the way. The system is very high quality The cost was reasonable. I would sincerely recommend them.

A++++++++++++ all the way..just love these guys. Would recommend them to anyone..anytime

Travis always does such a great job! He is incredibly professional and knowledgeable and always polite, honest, friendly and considerate. I appreciate that he takes the time to explain the problem and the solution. When I schedule an appointment, I ask for him because I have complete confidence that the job will be done well.

Maddox is awesome! I came home to one night to my house and several rooms had no electricity. Chris came out at 9pm in the middle of December and fixed me right up. I will definitely use their services in the future for all of my electrical needs. A+ work!

Great reliable company that cares for customers and does quality business. Very professional employees - polite and courteous.

We’ve had our Maddox installed HVAC for over two years now. I called them today around 1 to see if they could have someone come out and check our system because of what I thought was some unusual sounds coming from the outside unit. To my surprise they sent someone out within an hour. The service tech, Travis I believe, was great. He did a full system check and found everything to be operating correctly. Best service experience I’ve had in a long time. Thank you Maddox!

Always courteous and professional and more importantly he knows what going on with the HAVC unit. AISO IT DOESNT TAKE HIM LONG TO TELL WHAT THE PROBLEM IS. HE KNOWS WHAT THE UNIT SUPPOSE TO DO OR NOT. HE IS THE BEST PERSON IVE SEEN THAT REALLY KNOWS WHAT HE IS DOING. AND HE LISTENS TO HIS COSTUMERS AND TAKES A PERSONAL INTEREST IN WHAT HE DOES. Nancy Cheatwood

We had a new dishwasher installed by Brian Alexander yesterday. It was his second day working for your company and he was great.Very courteous and left the work area spotless. We will definitely use again!

The tech(TP) was excellent in his service of my unit. He was punctual with great knowledge of the inner working of cooling/heating systems. The biggest factor is I appreciated his aspect for my safety. 5 Stars

For many years, I have trusted the experience and workmanship of Maddox Heating & Air. Their technicians are always prompt & extremely courteous. Just yesterday, the heat pump stopped working at my rental property. Their technician, Travis came within 30 minutes of my call. After discussing the prognosis with him, I decided it was time to replace the outdated system. They finished the job in just one day!! Thank you Maddox Heating & Air! My tenants are happy. 😊

We were very pleased with the service we received from Mr. Jordan Peters with Maddox & would highly recommend Maddox to anyone.Dr. and Mrs. Todd MacDowallForest, VA

11/30/18Just purchased a complete new heat hump system. Very pleased overall with the company. I felt that Andy runs things proper an is all about leaving the consumer pleased at the end of the day. I would deal an do business with him no hesitation. Thanks guys

Had to wait for parts,which I guess is the way of the world,but it seems to me that a blower motor should be a Stocked item,but the Service by the Tech Greg B.was Outstanding Thankyou.

Quality work, knowledgable, fair prices . They will correct any errors and are there when you need them.

Could not ask for a more professional serviceman he was on point and informed us of work needed and the reasons also explained all of the work best service ever is why Maddox is only company we call for ac hvac work

I am most impressed with “the Maddox men”. Richard came out late on a hot Wednesday to give me an estimate on installing a new A/C. On Friday it was being installed & that night l slept well in a nice cool house. My thanks to all concerned & a special thank you to Jason!!

Our heat died on a cold winter day. Maddox had a brand new system installed very shortly afterward. They were very professional and did an outstanding job. The price was very reasonable as well. I am glad I found this company and will continue to hire them to service our HVAC.

Knowledgeable & helpful staff. When we need them its usually after hrs on the wknd - and their on-call technicians have been punctual and wonderful!

Im trying to be fair in this review, so let me just say that everyone was pleasant and professional, but thats about it.Power went out to about 1/3 of one my rental properties. Maddox was able to make it out the very next day so we chose them to check it out. They sent someone out who spent over an hour trying to figure it out. He concluded that hed have to come back during a different day for what amounted to an estimated half days worth of work.So we made the appointment and I showed up to let in...a different dude who had to start from square one. After spending another 1 1/2 hours trying to figure it out and not being successful, I was told wed have to make yet another appointment. So we did.I show up to the third appointment, let in the same guy (thankfully), and left after about 45 minutes. Lo and behold, they had left within 2 hours according to our tenant, and the power was back on so wed guessed they had fixed it.Alas, it was not to be. The same circuit failed a few days later. So I called my uncle, the blessed Ray Pinchbeck, and he had the problem figured out within 20 minutes, made a trip to Fosters Electrical, and fixed it within about 2 hours.I then received a bill from Maddox for $125.Now, I suspect that Maddox knew that theyd have to spend more time to actually have fixed the problem and just reset something to at least get the power back on, but guess what? Its a rental property. If I have to spend $500 to fix it, thats just a tax write-off to me. Moral of the story is this: Id have been perfectly willing to shell out more money if theyd have simply fixed the problem, but they didnt, so this review is a thing now.Maddox, if yall feel any part of this isnt factual or is unfair, you have my number.

Great people to work with, very professional

Very polite and professional and got the job done very quickly. Thank you so much!

The Maddox Men were on time, professional and respectful of our property. They even loved on our golden retrievers.

Phenomenal business with incredible employees

Pretty scummy experience with these guys. $99 service call to be told the compressor wasnt working and I needed a new AC system. Had another guy look at it, refill the freeon, and its good to go. Absolutely would not recommend.

Brandon was earlier than expected which was a very pleasant surprise. Brandon was very courteous, professional and friendly.

Maddox always provides prompt professional service! We have been customers many years. Excellent warranty provided with fair competitive pricing on hvac unit. Kind knowledgeable technicians. We highly recommend!

I had my second full unit installed by Maddox Heating & Air company in two different houses about 7 years ago. I was impressed with Mike and his team, they did a wonderful job.Thats why I decided to contact them again to install another unit in my new house.These guys are reliable,honest, professional and friendly.I highly recommend them to anyone with AC issues.

Anybody notice the three diconnects for the outside units at the entrance of the New Homewood Suites Hotel?? Shameful.....I should take a picture😆

I had to get a new unit installed in my house and the inside system replaced.Work was completed in one day with nothing to point out as incomplete .Awesome team, thank you

For our heating and generator needs I do recommend Maddox Air and Electrical. We appreciate their quality of service.

Great service and knowledgeable technicians.

I had to get my HVAC looked at after a home inspection. I had Maddox come out to diagnose the problem. The technician was completely wrong in his diagnostics which resulted in me spending thousands of dollars to fix something that wasn’t the problem. The actual issue was very minor and was a fraction of the cost. I’m not sure if the technician was trying to upsell or if it was a very very very bad mistake. Either way it cost me thousands with an S.

We are so very satisfied with the two times we have needed service. The technician was so friendly and found and repaired the problem quickly and correctly We can only sayCall the Maddox Man and you will be glad you did.

Very Good products and fair price.

Great service, great price, highly recommend.

Nick Jones and Josh Miller came out the very next day after I had called for an installation of a new heat pump. Thank God for cancellations, lol. It was 140 degrees in the attic and 80 plus outside. They worked through it all and got the job done. They were very mannerable and polite. Thanks guys for a job well done.

Travis was very helpful. Amazing service! Would recommend to others!!

Great job and service.

These guys show up early if not on time and do great work at what I found to be the best rates in town

Very professional

Lets get finished!

👍👍👍

Fast, efficient, professional, good price, great offer for financing. They installed 2 3 ton Tranes and will return to install the surge protector.