The staff at Mahones was quick to respond to my wallpaper order and updates on the delivery which was expected to be delayed. My installer found flaws in the paper. I contacted Mahones who again responded quickly. The contacted the manufacturer and got me a refund for the paper within 2 days. I would definitely use Mahones again when looking for wallpaper. Plus, they have a terrific selection from which to choose.
Excellent customer service from this family-owned business. Responsive, professional, and knowledgeable. Highly recommend!
I spent hours looking for the perfect wallpaper. The Google searches I was doing kept leading me to the Mahones website. There I found a huge assortment of paper to pick from, I could easily filter and sort my selections, and then the hardest part was only picking 1 pattern. I emailed customer service about a shipping question, received an immediate personal response, and got my order within 5 days. I will use Mahones’ from now on!!
Mahoney was a pleasure to work with. Rebekah was easy to work with and answered all questions. Wallpaper was shipped in timely manner. Wallpaper is beautiful. I would highly recommend.
I made a mistake while placing my order and had to make a return. Breanna provided excellent customer service and went out of her way to do all she could to resolve my issue promptly! Highly recommend!
My family and I love Mahones Wallpaper Shop! Their customer service is exceptional and they responded in a timely manner. Their prices are competitive and I was even offered the option to purchase a sample before buying wallpaper so I could ensure I loved it! I will definitely purchase from this company again!
Excellent service, product, and price! I received my wallpaper the next day with their free shipping. You cant beat that!!
Mahones has been very helpful with my online orders! Breanna has been especially accommodating while Ive been redecorating my home and needing samples. There was a delay with the manufacturers and Mahones made every effort to get updates and keep me in the loop. I appreciate their customer service!
I placed an order on December 11th and was told that it would be about six weeks for my order to be shipped because the paper is printed after it is ordered. My credit card was debited the day of the order. I was okay with that, but when it came to the six week mark, I contacted Malone’s to get an ETA for my order. Every time I was told that she would check with the manufacturer and get back to me later. She never got back to me once.When I called to cancel the order, I was told that I couldn’t.I cannot stand customer service that seems to not know anything about my order and doesn’t follow up.
Ordered online from this company and unfortunately Home Depot and Lowes seems to be much more straightforward and easier to understand than this company. Having never bought wallpaper before I thought the price and square foot per roll was what you would receive. This is how it is sold by Lowes and Home Depot, but not this company. I wanted to order from a non-big box store, but I should have stuck with Lowes. I would have known what I was getting.
Customer service is non-existent here. I had several interactions with Breanna over email and each one left me shaking my head. Especially when I stated the number of business days since my order with no sign of what I ordered and asked them to resend the sample. She then proceeded to argue with me saying I was wrong and it had been X days since it was shipped. Well yes, those are two different days. I try and always support small businesses but I dont do business with companies who are seriously lacking in customer service. It seems this is a new trend here based on other reviews? Maybe they are under new management or just have staff who dont care to represent the familys name. I will take my business elsewhere.
They sent my wallpaper sample very quickly!!!! Their website has a very good selection and it is very easy to find wallpaper either by brand or theme, and their prices seem to be on average about one-third less expensive! Their website is very easy to use and I enjoyed reading about all of their staff members. Im really impressed with Mahones Wallpaper Shop.
I saw a wallpaper I loved in a designer catalog and was able to find it very reasonably priced at Mahones. The paper arrived very quickly (in March) and I love it. It was exactly what I wanted and gave me something to be happy about during these very scary and depressing times.
Ive ordered from this company twice and both times were excellent experiences. The pricing is great, and I had to interact with customer service on both occasions (first time was for a mistake my contractor made, second time was to expedite an order), and the reps were extremely polite, super accommodating, and followed up with me promptly. Wonderful company : )
Mahones wallpaper provided the best customer service I have ever had. My package was shipped promptly with Fedex and the driver delivered it to the wrong home even though all the information was labeled correctly. Mrs. Swinsky at Mahones Helped me through the entire process with Fedex and trying to locate the package. In the end, fedex lost the package and would not refund the claim. Mrs. Swinsky kept in constant contact with me daily. Mahones replaced the items at no additional cost to me, even though they were not reimbursed by fedex. I truly appreciate her pleasant demeanor. It was nice to not have to chase after a company for once to remedy a problem. Thank you! Highly recommend.
Mahones has always been my go-to for interior decorating services in Lynchburg. They always reply promptly to my phone calls and emails. And I got some wallpaper at a very discounted price! Very please with their service!
Poor customer service and website is inaccurate. Customer service seemed to brush the incident off like it was no big deal even though the error was with their website and the employee stated that it was a glitch IT was working. Do not recommend this site.
Huge variety of specialty wallpaper, even some that only designers can order (open to public)! Fair prices, fast shipping, and extremely helpful customer service. I cant recommend them enough!
Loved the advice which helped me pick out a knock-out, gorgeous wallpaper for my bathroom remodel project. The finishing touch of beautiful (seamlessly installed!) wallpaper brought the entire project together. I recommend them 100%.
To me it doesnt matter how well I like something if the customer service isnt up to standard then I go elsewhere. This is my number one reason for always going to Mahones website and shopping for my home needs. Always pleased to see staff go over and beyond to make sure their customer needs are met.
Customer service has been terrible and would not recommend as there are lots of other online sources with better customer service.
The shop has exceptional customer service! I love choosing my patterns myself without a decorator and Mahones offers the best prices and communication for me to make confident purchases. I will continue to be a repeat customer!
This is a wonderful site for getting new ideas on things especially when looking to update an old room that hasnt been touched in years. I really like how easy it is to navigate through the site without any hiccups.
There are so many styles and colors to choose from! I was always into simply painting walls, but Mahones has made it easy to find really cool wallpaper and they deliver it fast and all in one piece.
My mom showed me the mahones website when my husband and I bought our home and I am hooked. I have found quite a few things on their site that I know I will be adding to our home, not only now but in the future as well.
Great prices. Always helpful and easy to order from.
You can actually choose by colors and its the best dilemma Ive had in years. These are so chic and very hard to choose from. I cant decide as theyre all so pretty.
Rebecca and her team arse amazing. I made a mistake and had an issue, they were so kind and considerate and helped alleviate a lot of stress. THANK YOU!!! Highly recommended.
I shop at Mahones all the time and I find that their selection of wallpaper changes up all the time so youll always be able to find the newest styles to make sure that the home that youre decorating wont be outdated.
I just love spending a day every now and again when I am in the mood to to do some decorating scrolling through Mahones website and seeing all the great brands that they carry. Whenever, I have a question about an item its great to know they are only a chat or phone call away and always happy to assist. Mahones is my go to placeon all of my decorating needs
I respect the reputation that mahone had built for itself but when I experienced their customer service, I gotta say, I put this reputation to test and they lived up to their promise of good customer service.
Placed a $600 order online. The message on the website informed me that shipping might take up to 10-12 business days, with which I thought I was okay. One month later the shipment still haven’t arrived.We called the Mahones only to find out that my order was passed on to the supplier and put on a perpetual hold, since it cannot be filled because the wallpaper I ordered is discontinued. For about a month this wasn’t communicated to me, not until I reached out.This was a very disappointing experience that considerably stalled my project.
I found it very easy to shop using Mahones as it wasnt difficult to narrow down my search using their search bar or their filters. It made shopping for wallpaper a breeze!
Incredible customer service!! Very accommodating and easy to work with. Will use them again and recommend them highly.
I dont think Mahones wallpaper store can run out of designer wallpapers to offer to its customers. It sure had a lot to offer me when I was out looking for the right one.
Great website and offers alot of ideas and solutions to your decorating needs.
Hubby said my interior designing skills just levelled up when he saw our new bedroom wallpaper.
Me and my Wife bought a pretty elegant wallpaper and it was more beautiful when we put it in our house
Super cool and terribly affordable for the most amazing wallpaper my room has ever seen.
My friend told me about the store and i was amazed how many great design to choose from so will defenitely buy from them.
Swift customer service, I had to make amendments to my order after I had already placed it and they were quite quick to respond and rectify.
I recently had wallpaper installed by Mahones. The gentleman who came to do the installation was professional, courteous, completed the job in a timely manner and cleaned up completely when he was done. I also chose to use their line of non-toxic paints. I am extremely pleased with both the paper and the paint. Their prices are the best, very friendly staff and great customer service. I have recommended and will continue to recommend Mahones to my friends.
I specifically like how convenient finding Mahones wallpaper shop is. Finding it was a piece of cake and so super worth it.
They helped me make my apartment feel more like home when I got their floral print wallpapers
Decorated my daughters bedroom with trendy designs from Mahones Wallpaper Shop. The samples actually helped us decide.
Im in awe of all the choices I have seen from this shop. I like it so much and its so cool.
Their employees seemed knowledgeable and managed to answer my queries allowed me to get the right fabrics.
Im thinking of what Mahones Wallpaper Shop could improve for better customer experience but I cant think of any.
My mom and I spent two hours just choosing which wallpaper to choose from. The options were a lot and so pretty, it was hard just to decide to pick only one design.
I first have to say that I was leary of ordering wallpaper online. I did have the benefit of having samples and knowing what manufactuer and pattern I wanted to order. I contacted Mahones about a quote and was contacted in a timely manner. I had several questions about measurements, price, and shipping time. All of my questions were addressed. I ordered a high end wallpaper and was lucky to find out that the my pattern was being discontinued and that the price was a bargain! I would not hesitate to do business with this company again.
Mahones helped me find the best wallpaper for my livingroom. Didnt have to break the bank.
I get new plans everytime i see new designs. and all of it was beautiful.
Bought myself a nice cheap wallpaper that has the quality of an expensive one. Steal.
I purchased some wallpaper from mahones and not a single hint of regret i felt when i came home. because its totally worth it and great design.
Wow never knew i would be buying a wallpaper. love it and i now know where to go when i want to buy wallpaper again.
Mahones delivered the product within 4 days which was really good considering I made a error in placing my order I received a phone call and it was corrected immediately. Happy with the staff and product.
Mahone’s Wallpaper offers wallpaper and fabrics for every style and budget. I was looking for something with a Disney theme that could still look sophisticated. Their customer service team recommended a great York Wallcoverings pattern that looks like a geometric design at first glance but the Disney expert would know it is an interlocking Mickey design! I was very pleased to learn that they order directly from the manufacturers listed, which means everything is first quality. You can tell that Mahone’s Wallpaper has family based values in the way they strive to help you complete the vision you have for your space. I would highly recommend them for any of your wallpaper and fabric needs!
Amazingly helpful staff, found what I needed in record time
Easily access without any hassle. Can find the location on time.
My mother-in-law helped me with the design of our house and this suggestion from her made it so easy to cover up the walls since we dont like to repaint that much.
Wallpapers are Mahones Shops specialty and theres no questions about that. We customers know this.
Poor service!No response to request!Room they wallpapered bleeded through
I regret that I only just went to Mahones wallpaper shop for wallpapers. I should have done that way way long time ago.
Offers not just wallpapers but furnitures and ideas on how you can make everything work together.