I go here from time to time to buy jewelry. Good place to go. I have been here a few times to purchase jewelry.

Very friendly, willing to go that extra mile for their customers

Made my first purchase from Kay’s in Lynchburg today. I was apprehensive after reading reviews but they had the bracelet I was looking for. I went in there and was assisted by Lindsey. She was friendly and answered all of my questions thoroughly. They did not have and were also unable to order the bracelet (it was a clearance item and sold out). That was understandable so Lindsay helped me figure out a new piece within my budget to purchase. She explained in detail the inspection policy, return, and exchange policy in case it’s the not right piece to please my deserving mom for Christmas. Only reason I denied the full 5 stars is because another associate seemed a bit pushy or over enthusiastic about trying to up the sale without knowing my previously discussed budget.

DO NOT GO TO THIS KAYS. Their workers have no idea what they are doing. They sized our finger incorrectly, so when they resized our ring it still didn’t fit. They have us false information saying that any Kay’s jewelers would resize this for free. After arguing with the manager for a while he finally agreed to have me send him the ring through another Kays so he would size it to the correct size. After waiting over a month to get the ring back it was missing a whole diamond. Save yourself the money, time, and stress and shop literally anywhere else!

I wish my husband had read these reviews before buying my ring. He got a heart ring with diamond baguettes for Christmas 2019. I literally only wore it on special occasions. Unfortunately 3 diamonds fell out in the midst of the Covid virus. This ring is one of the worst Ive owned. However, they were excellent about sending it off to be repaired.

Been a customer for 8 years good people always helpful

Friendly staff. Manager very helpful

Went to Kay’s a few days ago and none of the employees were even wearing mask...

My future husband and I went into kays multiple times working with Mallory and Lindsey. They were PHENOMENAL. They never rushed us and took time with each of us individually as well as together. We bought a watch, engagement ring, and both wedding bands over 5 visits and each time they were great. I recommend that you at least give it a shot and ask for one of them. We couldnt be happier with their enthusiasm and genuine pleasure for our engagement and their jobs.

Was in love with my engagement ring, unfortunately quality control here is lacking. Didn’t even have it two weeks and it had to be sent off for repair (took 2 weeks) due to one of the diamonds falling out. Got it back and didn’t even have it another two weeks before the same thing happened again with the same “reinforced” diamond. Long story short I told them to take it back. An immediate refund was issued, the gentleman was very nice and apologetic. I’m greatly disappointed with the whole situation and won’t be coming back

I had to go in last night due to a diamond that fell out of my engagement ring. When the ring was purchased two years ago with the lifetime warranty we were not told I needed to get an inspection done every 6 months for the warranty to hold on the diamonds. The gentleman that is the manager now and the employee working last night really helped me out. They sent it out to get it fixed free of charge which they didnt have to do because of it not being inspected! I also now know that I need to get it inspected every 6 months. They have gone above and beyond to make me and my husband happy and to help us out! I have read all of the reviews and I do suggest that the ones that have not been happy before give them another chance. All of the employees that are there now are amazing! I will continue to get all of my jewelry at this location!

I have been a faithful customer of this store since my initial purchase of an engagement ring 8 years ago. My repeated business over this time has included wedding bands, various necklaces, watches, bracelets, charms, and earrings. My experiences in this store have overall been positive, and I will continue to bring my business to this Kay location when my jewelry needs arise.

The employees here are simply incompetent and only out to make money instead of ensuring their customers are satisfied.It started when I was looking for an engagement ring for my girlfriend. I asked to see one and the manager looked at the price and told me to use that price as a down payment for a better ring. After explaining that I wouldn’t be interested he he still kept insisting that I should finance the ring saying because I financed a car and a house that I should finance my ring from there as well. It was clear that he just wanted to sell me a more expensive ring.Fast forward a few weeks I had picked up the ring from a different Kay’s and given it to my fiancé and we were there to get it resizes. The same man hands on the tool to size ourselves and leaves us to figure it out on our own. The ring comes back and it’s not even the size that we had asked for so my fiancé and I took it to the Kay’s in Roanoke.Customer Service is non existent in the Lynchburg Kay’s. Don’t waste your time.

Bought a Open Heart Necklace here. Although it was the just the cheapest one, maybe 100 bucks? it has broken UNCOUNTABLE times, and each time they just try to fix the old chain. Refuse to either refund, or replace chain. Supposedly it is our fault. So bad, we actually stopped taking it to be fixed, and now it is just a dust collector. Sad.

Went into the store with my fiancé because the diamond on her engagement ring came loose. Going in, we were prepared to have it sent off under the rings lifetime warranty. Unfortunately we didnt bring our warranty packet in with us, without the warranty packet the employees at Kay Jewelrs really have to hurdle through some hoops in order to send the jewelry out for repair. Fortunate for us, Kristen, the store manager was extremely helpful. She was able to send our ring out, and get us a new warranty packet. The customer service was up to par, and thats why I buy all of our jewelry at Kay. Thank you Kristen!

So sick of shoddy workmanship, took a watch I bought in March due to plating coming off. One month turned into two and two turned into three. Went to the store to explain that what is going on is not right. Got the watch back and now a couple of diamonds around the face are missing. Extremely disappointed in this experience definitely will be calling corporate. Customer service is dead. Not so sure that I’ll be back

After going to them to get my ring resized they examined it and sent it off for resizing. I received an email that it was ready for pick up, but when I arrived at the store they gave my ring back and it had not been sized. They told me they were unable to size it due to the stone. The associate asked if I had been emailed or called to be informed that my ring could not be sized. I had not received any notification that it couldnt be resized, and the people who examined it in store never said anything to me although they should be trained to know what can and cannot be resized. So I sent off my ring for a week for nothing and was never notified until I went to pick up the finished product. The store had many opportunities to notify me that it could not be done but failed to provide customer service at any of those opportunities. I would not recommend their services.

His is by far the worst store I have ever been in. The girls behind the counter are dumber than the glass that protects the jewelry. I will be calling corporate and the BBB. Stay away from this store if u value your jewelry.The employes are border line crooks. I paid in Full to have a repair done. They didnt do the repair properly nor were they willing to straighten it out and told me I had to pay more money if I wanted it fixed the way it was initially supposed to be fixed per their written work order

It pains me to attribute even one star to Kay Jewelers in Lynchburg, VA. A star denotes something positive and our experience with this store has been excruciating. This was our first and will be our last purchase with this company.To expound on the details of the past 7 weeks would be to write a novella, so I will try to restrain myself to six reasons of why you should avoid this store at all cost.1. At least two (I will not name them) of the Lynchburg Kay Jeweler employees blatantly lied, not once, but multiple times and with multiple versions of the lie.2. The manager was rude and borderline belligerent without provocation: her tone, words, and body language were hostile from the moment we began speaking to her about our concerns.3. The manager was unprofessional: she promised to call us in 24 hours, and it was one week and multiple phone calls from me later before she finally contacted us as promised. She speaks belligerently of customers to her employees while in front of other customers on the sales floor.5. The customer care agents do not follow through with their promises and do not keep accurate records of what they promise. They also dont call you back after multiple messages asking them to do so. Im still waiting...6. Dealing with this company has sucked all the joy out of what should have been a really joyous occasion...purchasing a wedding band.Unfortunately our experience is not over yet. After 7 weeks I was so tired and upset about this experience I asked to receive a refund in order to avoid dealing with this company any longer. Unfortunately they were unwilling to give me a refund. We are crossing our fingers and hoping that the ring will finally be returned to us, so that my husband will be able to wear his wedding ring before we hit our first year anniversary. Meanwhile we will be reporting this store to the Better Business Bureau in hopes that others can avoid our experience.

Lindsay Aubuchon at kay jewelers is a ++++A Leon Adams

The workers at Kays Jewelers work above and beyond at giving you the best service. I bought a small price ring for our anniversary, it was a size 6, but needed to be sized bigger. We turned it in to get resized and were given 2 weeks to check back in if we didnt hear from them.A week later, Kristen called me saying they could not resize the ring to specifications we wanted, but ordered a brand new ring at the size we need at NO EXTRA COST to us! She even said she will put a rush order on it for us, free as well. Do not listen to other negative reviews, they rock, or atleast Kristen working there does. We have never had a problem with this Kays.

This store has very, very bad customer service and it seems to stem from the district manager and down.My rings were initially bought in Florida from a Jared. I am new to the Lynchburg area and moved here so my husband could attend Liberty’s med school. When I knew that I would be moving I consulted the local Jared about what I would do when I moved since there is not a Jared in Lynchburg. They told me that I could get them inspected at their sister store, Kay, but any repairs would have to be done through Jared. Fair enough, I’ve had my rings inspected at a Kay before when the Jared computers were down.When my inspection month came around I went to this Kay. They told me that they cannot inspect my rings and that I would have to go to the Jared in Charlottesville – a 1.25 hour drive from my house. I work two jobs and cannot spare driving this so I called Jared customer service about my options. When I told the customer service rep what the Kay employee told me, she laughed. She assured me that Kay absolutely can inspect my rings and log them in the computer since they are sister companies. Jared also told me they would call the store to tell them that they need to inspect my rings.Two weeks later, I find the time to go back. I get there right as they open and the store manager is there. Good! She was all nice and willing to help me, until I pull out my packet filled with all the information about my rings from Jared. She told me she could not inspect them – a rule made by their district manager and that I would have to drive to Charlottesville. “It’s a beautiful 45 min drive,” she kept insisting (it’s not 45 min). I told her that I was going to leave and call customer service, which I did. Again, this Jared rep just laughed on and on about how they were telling me they can’t inspect them – cause they can.The Jared rep called the store and talked to the manager and finally convinced them to inspect my rings while I was there. Then, the Jared rep was going to call the district manager and notify them that they can’t refuse to inspect rings.So, on instruction of the Jared rep, I returned to the store. The manager was nowhere to be found. The employee saw me and told me he was instructed to just do a handwritten receipt of inspection. He took my rings, cleaned them took a piece of receipt paper and wrote down the day, type of rings and that they were “inspected.” He never even took out a magnifying glass to check my diamond.This sounded strange to me. I leave and call back Jared. Told her all I have is a piece of receipt paper with handwriting on it that it was inspected. This time, she was flustered, and rightfully so. She called back the Kay store and asked why my inspection was not logged into the computer system. The Jared rep remained on the phone with the store manager until my inspection was correctly logged into the system. The Jared rep made sure she could see it from her end, then printed my inspection papers and mailed them to me. Five stars to the Jared rep for dealing with this matter.This then opened a case that has apparently been used as a training opportunity and should not happen again. At least that is the voicemail I received from a Kay customer service representative. We will see how this fairs at my next inspection.One last thing to note: This is one of the few jewelry stores in Lynchburg where there are thousands of Liberty students with the “ring by spring” mindset. This means your customer service should be much better. I honestly believe these inspections are set up to get people in the store a couple times a year to show them the sparkly new things and entice them to buy something. Wouldn’t you like if these sales went to your store instead of your sister store? I would! So, offer the inspection – don’t make people drive and provide excellent service so when they want to buy some new bling, they drive 20 minutes to your store instead of the store 1.25 hours away!

I wish I could give ZERO stars. I had a one or two good experiences here, but lately they have been HORRIBLE!! I had an issue with a bracelet they refused to help with, had to call corporate to get it taken care of (which they then accused corporate of doing the wrong thing). Then the next week, my ring had a crack at the bottom of it and I went to get it worked on. When turning it in, they asked me questions about what I do with it (how i work, what i do, do i sleep in it?) The lady then looked at me and told me- i would hate to have to void your warranty because you wear your ring to sleep every night. None of our customer do that and we as employees always take our rings off every single night. Are you kidding me?? Most women I know never take their rings off! And why are you trying to threaten your customer like that?? I was FURIOUS! I got my ring back and called corporate again. They said they could not void my warranty for something like that. So why are they telling their customers this? They said a district manager would reach out to me to discuss my experiences in the store. Well it took a few weeks and no one called back. I called to follow up . When the district manager did call me back. IT WAS THE STORE MANAGER FROM THE STORE I HAD FILED A COMPLAINT ABOUT--SHE HAD GOTTEN PROMOTED!! Are you kidding me?? You have the women who was a part of the complaint call me back and try to fix it? That is fine she was promoted, but Kays should have had someone else call me back. It would have been a biased conversation. We started the conversation before I knew who I was takling to. The conversation was already going in a sour direction as she told me I corporate was wrong going against her decision in store. I am so over this store!!! I will NEVER shop at Kays. My fiancee paid off his account. closed it. Went to Zales. Spent a couple thousand on rings, and never looked back.

The Bulova I bought broke within a week. Thankfully was in another, much more pleasant store, and they swapped me out. I ended up upgrading to a Movado.Now, a month later, one of the rings we bought lost the stone. Less than 45 days old, spent two grand on that ring alone. Call customer service, they say to call the store. That was at 11:00 am. I have been calling non stop to verify they have the same ring in stock to swap it out. I live an hour and a half away, and dont feel like driving all the way there if they dont have one to swap out. overall, horrid customer service. I spent 4 grand that day alone, my mother spent another two. They give you all the care in the world when you are spending money, but nothing when it comes time for help. This was my first, and last, time I will ever spend money with a chain jewelry store.

The people working here are incompetent and lacking all integrity. They damaged my wifes watch when changing the battery, then refused to repair the damage stating it was normal wear and tear. Cracking the crystal of a watch face and scratching the back of the watch so deeply and badly is not normal wear and tear associated with changing a battery. I wound up speaking with their customer service department and both the clerk who destroyed the watch and the manager lied to avoid being held responsible for the repairs. Buy your jewelry anywhere else! Take it anywhere else for repairs as well, because these people are so incompetent, they cant even change a watch battery without screwing it up.

They lost my business and my respect. I now trade locally with The Gentle Touch in Fordyce, AR.

The employees have no idea what they are doing. They are very unfriendly and not helpful at all. I will never buy anything from this company.

Very rude employees!! Especially the manager Lindsay!! Took 2 months to get me a new ring under my protection plan and they didnt even call me when my ring was back. They had a wrong number on file and did not even apologize for the inconvenience!! I will never do business with this store agin!!

They take the time to really be part of the special moment that will be a lifetime decision

Love it

The manager is a piece of work. She is hostile from the moment she speaks. Tried to charge me $500 to repair my rings that had to be cut off. Went to Kays in Roanoke and it was covered under my plan.