Customer service was off the charts at this location! All three guys working that day were exceptional. I was helped immediately.Logan was the representative who sold me my IPhone 13 and he was very fast and efficient. He also made sure I knew about the buy 2 get 1 deal with the accessories. Ill definitely be back to this particular location for the amazing service!

The gentleman that helped us was Isaiah. He was very knowledgeable about the phones and took the time to explain what cost will be involved with our service. He was excellent at his job and gave excellent customer service.

The staff there were very helpful and patient with us baby boomers who are cyber-illiterate! Staff member Joseph Bede was exceptionally patient and helpful as he set up my new phone and transferred everything over from my old one.

Great service! Isaiah did a great job taking care of our needs. Very friendly and professional! Highly recommend!

Had a great experience switching services to AT&T at this location. Didn’t initially want anything extra but they were having a sweet deal on the iPhone watches and long story short now I’m the proud owner of iPhone watch haha. I worked with Adam in there. He was friendly and enthusiastic which made the whole experience pleasant. Would definitely recommend popping in there and talking to him.

It’s always a pleasure to go into the store I never have to wait long and the reps are always knowledgeable.

Indeed I have always had a great experience at this store and I am very impressed with Adam Kerrin and his professionalism and knowledge of the company, product, and ensuring the best deal that suits me. I will always ask for him. The whole staff is very pleasant as well.

Joseph was a huge help. I had no idea about which plan to get or what phones work the best for me. But he helped me out tremendously and made me feel less anxious about the whole process. He was amazing and was making my child laugh and smile. He knew how to make everyone feel included and he did just that

Adam was my Customer Service Repressive. Adam went above his duties to ensure my needs were met. He dressed and presented himself professionally. I think he is definitely Management material. He represents AT$T well

Logan and his crew were super amazing and helpful I would recommend everyone I know to switch to AT&T didn’t have to wait at all when I came in and they were super helpful and respectful answered every question I had and some.Left with a huge smile on my face great experience 10/10 5 stars!!!!!!!!!!!!

Service was quick and helpful. And I was satisfied with what I went for.

Great customer service. Greeted when we came in and speedy service. Dealt with Adam and he was very knowledgeable and kind and explained everything well and answered all of our questions.

Joseph is an awesome representative of the AT&T brand! He is courteous, patient, and knowledgeable. Joseph makes the experience memorable and gives me the confidence to continue choosing AT&T for all my technological needs.

We went in today to upgrade my husband’s phone and were amazed! The staff was very friendly. Adam helped us with all our questions, and setting up our phone. My son enjoyed talking with Adam about Pokemon Go.We were expecting to be in there for 1-2hrs and were done in 20 mins!Highly recommend!!

I had great customer visit here. They was very helpful and very patient with us. Answer all of our question. This was one store I will be back to this store.

Awesome experience!! Adam was extremely helpful and very patient with all that I needed to have done. Very satisfied with the service and the quickness

My experience wasn’t in the store but I did run into Adam outside of the store and was able to share a major issue with him and on the spot he gave me some encouragement and listened to my complaint. Definitely a diehard customer service machine and my issue has finally been solved!! Thanks Adam for the care and expertise!!

Always have a great experience when visiting this store! Adam is great and super professional! He is knowledgeable and can set you up with what you need.

The Store Manager has completely revamped this location. I felt like a highly valued client in this location, every need I had catered to. All with a smile on their face. Highly recommend.

This place is amazing! The employees are all friendly and helpful, and I walked out of there confident in all of my purchases and plans! Highly recommend!

Joseph bedee gave me awesome customer service and showed us great appreciation for visiting this location!! I definitely recommend him to help you get great understanding for service.

Adam did an awesome job of explaining the differences between all the phones and plans and helped me pick out the ones right for me, very knowledgeable and down to earth, made it very easy to want to do business with. Would recommend!

So I believe it’s a 5 start rating had an amazing experience with an employee named Adam he was very helpful and great at getting me to switch from sprint to AT&T made it easy and fast amazing experience definitely would recommend

Joseph at the Wards Crossing store was AWESOME. Very Knowledgeable, and a great salesman. We will definitely be back!!!!

When I came in,I was sceptical about AT&T and their services. My family had previously had bad experiences with AT&T. But as soon as I came through the door, I was greeted with,Hi,my name is Joseph Bede,how can I help you today,sir?. This young man helped me pick out a new telephone and even told me about this new thing called AT&T TV. Ive been trying it out and I will definitely keep it. He was a big helper and more young men should be like him

Such great customer service!! When you go there, ask for Adam. He was very knowledgeable and a just a really nice guy!

I was honestly about to cancel my service when i walked into the store but when I came in everyone was so friendly and welcoming they helped fixed my bill as well as some new things for my family especially Adam was very professional as well as informative about each phone even helped me switched to iPhones now I cant say enough good things about this store and it customer service Adam is amazing!!!!!!

Amazing customer service and great prices. Danielle Francis was my favorite. We will shop with her from now on!

Adam is a great help to the customers that come in. Very genuine and engaging. Definitely suggest this store!

Excellent customer service and wonderful experience. Couldnt have asked for a better team. Thanks Joseph.

Adam is the man!! He really went above and beyond to help my family out.. Their current 3.6 is not an accurate reflection of what this store does!!!! They are truly amazing shop with confidence!!

Adam has great product knowledge and he made my time in the store pleasant. Thanks!

Most excellent service. If youre not going here. You are at the wrong store.

East to work with and overall an amazing experience!

Customer service is non-existing. Went in looking to change my business account from another provider hoping to get better coverage. Two employees in the store dealing with one customer. After sitting there for 20 minutes another customer walks in and they go right to that person and take care of their issue ahead of me. And then tell me for the second time theres only going to be a short wait. I ask how much longer will it be and get a response I dont know. This is not a good way to show me you want your my business nor a impressive way to show me that you could even handle my business.

Logan was awesome and completely answered our questions! Other employees who weren’t assisting in our transactions were extremely personable and friendly. Highly recommend!

Danielle is awesome! She is extremely knowledgeable about devices and plans and how to save customers money!! Highly recommend!!

Great service, Adam was super helpful getting us set up.

Joseph was very helpful in setting up my husbands new phone. Logan was very helpful when purchasing the phone.

Adam is awesome. Very knowledgeable, great service.

I went in to buy iPhone 12 accessories and have someone put on my screen protector. Turns out I grabbed the wrong accessories and my screen protector was faulty. Julio was very helpful, explaining all the accessories to me and fixing the problems with my screen protector. Will definitely return should I need to.

Danielle was so knowledgeable about the devices they had, and the plans that would be best an work best for me, and how to help save money for her customers!! Will Definitely recommend to others!!!

Called twice and it sent me straight to voicemail. Great store but the customer service could definitely use a lot of improvement, especially better attitudes

Great store got me everything I needed!

Best AT&T corporate store ever!!

Good service and they have helped get what I needed..

Amazing people, great customer service! 😃

I’ve had good service at this store in the past, but they need to update their hours to match what they advertise.The ATT web site says open until 7pm on Sunday, yet the door says open until 6pm, yet I’m parked in front of their store with at 5:35pm, and it’s closed.

Danielle did a wonderful job today, she helped me with everything I needed. Thank you for everything Danielle :)

Erica Jackson gave prompt and caring customer service!

Was just at this store location to try to obtain a new iPhone for a business account. I had previously talked to a representative on the phone who told me that all stores were open and told me that coming into the store was the best option. We came wearing face coverings and were greeted at the door by a woman who told us only one person could enter at a time. We kindly explained our situation ( two people- one person needed the new phone and one person was the administrator on the account) instead of being understanding or just explaining their policies in a straight forward way. She brashly and forcefully replied “only one of you is coming into this store!” We were a little shocked by the rudeness in her tone of voice. We totally understand the policy for safety reasons but she was unnecessarily rude. She went inside to get an iPad to try to get into our business account and then told us that some aspect of their “technology” has been down for weeks and that she couldn’t access our account. We asked how she suggested we proceed...and she said “call customer service” which as we all know doesn’t always end well. Then we asked if they had phones out on display to look at and she “no we do not have any phones in the store” 😂 so basically if you need a new phone right now and have an at&t account don’t bother coming to this location! They were generally unhelpful, rude for no reason and have no way to actually help customers that come to their doors.

I’ve been with AT&T for 2 years now and nothing but good experience every time I’m in the store. Adam always goes above and beyond to help with any problems!

Everyone in the store was very helpful.

Joseph was very knowledgeable on all things

Needed help filing a claim, seemed to be bothering the girl “helping” me. Went to Lakeside Dr and was completely different experience, beyond helpful and so nice. If you get AT&T only go to Lakeside Dr for anything you need.

Had a very bad experience. Would never go to this store again. Went in to get a new sim and was charged $15 for activation. A friend of mine got a new sim from the same store just a couple of days back and was charged $5. They dont even know what they are doing. Got me into a prepaid plan even though I told them that I would be joining a multi-line plan. And now AT&T is charging me twice. Once to activate my plan and second to join the multi-line. And I am spending hours with the customer care to get this sorted. Feeling frustrated 😠😠😠

Elisa at the Att store Lynchburg va has been tremendous and simply wonderful with a me haven been with Att for 28 years

Danielle was beyond amazing!!! We traveled from Farmville just because of her!!!

Amazing, quick, and efficient service!

Customer service sucks! From my experience, will never make another purchase from here again!

Always a great experience. Thank you for always being so patient with me

Each time I go to this store, I leave without having my needs really met. I went in asking for help twice--once when I had an extra charge on my account, and once when my phone battery wouldnt charge--and both times, I left with no more help or clarity than I went in--they didnt even look up my account information. However, when I called the national line with the same issues, they helped me immediately and courteously. I love this company and I love the service I receive on the phone, but this location is all but useless. Maybe theyre just concerned with making sales, so my needs arent important to them.

This store is simply the worst.Everytime I go in there, they make me want to dump my At&t device..Someone please fix the attitude of this location...

I have had great experience at this store, always well stocked with product and knowledgeable sales reps. Some of the people who have written reviews on this page do not understand how business works. If you buy a car at dealership A and then buy a aftermarket CD player from Walmart, and then go to dealership B to have it put in they are obviously not going to do it free of charge, why would they take the risk of something going wrong and then being liable or do it without payment. Same thing if you buy a used car and then take it to the new car dealer to fix something, why would they, you didnt give them any business.

Been a customer of AT&T for well over a decade and walked in today because my phone was not working correctly and wouldnt even stay on. Ashley was the lady that went to help me and after I explained my issue with her, her co-worker asked if she wanted her to take over and Ashley said no.... I wish she said yes because she didnt even attempt to help. Offered to plug my phone up and see if that helped like I was some moron or something. Just gave me a typical reply of options that were available to me other than actually getting help with my issue. I will be paying off my phone and telling ATT to go get bent. This long time customer just got the worst customer service I have ever seen. ZERO EFFORT. That employee should be embarrassed and the company that employs her should really take a second look and needing her services anymore. I will be calling your corporate office as well. 0 stars if I could

Awesome! Love Logan and Danielle!!

Super helpful

Great service

I dont always love AT&T coverage, prices, or phone support, but the individuals at this store have always been polite, knowledgeable, helpful, and honestly try to solve my issues for the least cost to me. Ive also overheard them saving others money, by directing to third party accessories, older models of phones, and better fitting plans.

Every time I go to this store it seems like its a burden to the employees to help you. Ive been in there several times and the employees dont even acknowledge that youre standing there. Seriously considering switching to another cell phone carrier just because of this

The store staff provided the best upmost customer experience. I could not have hopped for a better experience. They treated me like a lifelong friend or family member. Matt the store manager whom someone gave a bad review, was the nicest store manager who bent over backwards to help as did the rest of the staff. I am glad to have picked this store and this staff and this carrier for my cell phone and mobile data needs. Finally going to the cell phone store is not a chore and something I dread. Thank you AT&T and the staff at this store for your help and making sure I got switched over and left with what I needed and left with a good taste in my mouth and eager to do business with again in the future.

Very good. Knowledgeable, solved my problem. In & out in 10 mins.

AT&T $978 in 3 months but yet my bill is “$200.83” a month...... Horrible to no service, incorrect phone bills, no switcher credit received,manager refuses to explain how our bill is still wrong or return our text or calls.Nicole had been out to the fire station several times to get us to sign up because of the “First Net” they have to offer fire,ems, and police with priority calling. We were in contact with Nicole several times via text confirming details and prices. We signed up with three iphones and two of the three have had service issues since day one. The phones functions work completely fine, however we normal only have one bar of service or no service on the two phones and the other will have several bars of service. We called Customer service and went through and changed setting “that allow service to reach inside your house”. We received our first bill and it was about $200 over what our text with Nicole had said it would. We reached out to her and see corrected it, however we have to do this every single month when we get a bill and it is a nuisance. Meanwhile we still have service issues with two out of the three phones. We have let Nicole know several times. Finally we had enough so we go to the store. Bobbi says she has never heard of us or know anything about our continues service issues or phone bill problems. LIE - Nicole has called Bobbi with us standing beside her on some of these issues. I had to show Bobbi proof of messages from Nicole as to what our phone bill is suppose to be because “There is NO way that is the price of your plan.” “O well that had to be before tax and fees and with you signing up for paperless billing and auto pay to even get close to that price”. Again I had to prove to her paperless billing and auto pay were never apart of the agreement. I told her about their service issues, we replaced the SIM cards with no luck. We are almost 16 weeks into this service agreement and still have not been reimbursed our “switcher credit”. She looks into to that and she text I would only be getting $200 of the $500 I paid to switch. Which was approved I’ve just never received it and when I asked for an explanation, over text, she never answered back. I have asked for her manager twice and she will never answer or tell me who her manager is. Bobbi now says our issues or an Apple issue no a service issue to reach out to Apple. I reach out to 1-800-MyApple and answered about 20 question they have to figure out what is going on. I switch setting in the two phones with Apple and do backups and completely erase and reset the phones. I screenshot Apples email as to what we did and send it to Bobbi to let her know we are still having the same issue that Apple is saying is a service issue and Bobbi all but calls us a lair “That’s not Apples protocol. I’ll call them myself”. This was December 26th and I’ve still not heard from Bobbi. Still horrible to no service, incorrect phone bills, and no switcher credit received,manager refuses to explain how our bill is still wrong or return our text or calls. They have also deleted my first 1 star review on google against this location.

The person waiting on me acted as though I didnt have money to buy the device instead of helping out with ways to save or just offering add-ons

Easy to find. Very helpful staff, and friendly as well. Quick service.

They will unfairly charge you hidden fees and they have increased their prices. Also they have increased their prices. I also was told that because someone was harassing on my phone that they would change my # for free. They did not and their manager said that I was be charged fairly for everything. Just stick with Verizon.

Good service for your Cell phones..

They lie about what your bill will be to get you to become a customer, they charge you for services even after you cancel them. They dont give proper credit for over charges and they have terrible customer service. Beware of this company

The store was clean and organized. The staff was very helpful and set up the new device within a matter of minutes.

Quick service. The staff know their products well and are willing to help.

Attentive, will go the extra mile to assist.However, it may take a while so go when youre Not on a time constraint.

WORST customer service ever. First time I came in the store manager called at&t and said I seemed suspicious even though she saw my id and reported me for fraud. Took 5 hours to get that fixed. I’ve been in multiple times and every time they did nothing to help except stare at their iPad.

No knowledge of phone. Was told to go to best buy to learn about my new phone.

Didn’t really even try to help sent me to another store

Horribly Incompetent people running the show there. Their only fix for every single problem i bring to the store is Would you like me to switch out the SIM card and see if that works?. Have dead pixels on your phone a week after you just bought the phone? NEW SIM CARD! Is AT&T Numbersync blocking calls from loved ones? NEW SIM CARD!! Its either that or your previous EVIL Apple phone is messing up your current service, which was never the case! I figured out my own problems because even AT&T tech support is populated by elderly, slow support or foreign, non-english speaking techs. Please go to any other store besides this one. Thank you for your time.

One of the workers came right up when I entered and helped me, using her ipad to connect to my account. Much nicer than having to wait around.

Issue was not resolved and associate did not take ownership of ensuring a resolution was reached.

Worst customer service I have ever experienced, hands down.

NIGHTMARE IPHONE EXPERIENCE. Store could only refer me to Apple when new iPhone did not complete iCloud restore after 2 months of restoring. Apple DOES NOT RECOMMEND STARTING ICLOUD RESTORE IN STORE. Wait till you get home to start restore and remain in wifi till restore is complete if you do not want to lose all photos and documents. HOURS on the phone with Apple.Order phone from Apple direct, skip this store and headaches.

Sales reps are great!!!

Great store! Everything in stock, and professional help when you need it!

I personally love this store about few month ago(6-7) very nice customer services but now i hate this store ..second bad experience today..Tall white male blonde hair gentleman(Manager)very rude not helpfull at all refused to put screen protector on iphone 6 even though when i called customer services 611 they agreed that store manager at local store can help you with.This happen twice to me and my wife before this incidence when we asked about upgrading iphone 4 to iphone 6 no clear answers, rude replies and told us we can upgrade online cannot help at store..I hope company look our review and try to put some good manager at store that can really help customers and be polite...Not going back to store again......

This store has an incompetent manager. I think his name is Matt but he is really tall and has blonde hair. I went to the store and this dude greeted me. I had a iPhone5s that i bought from craigslist. The person i bought it from said i needed to go to AT&T to activate service. I did. This manager said to me he would look at my phone and be back. He came back less than 5 minutes and said it wasnt compatible withAT&T. Lie! I called the person from craigslist, they purchased the phone at this store, and when they came with me, a store employee, whom are also all pretty incompetent recognised him and said YES THIS GIRLS PHONE IS COMPATIBLE. What a joke, this store. They gave me a SIM Card after all this trouble and DID NOT apologise. I might make the drive to Forest to theAT&T near Kroger from now on to avoid coming to this store!

You got to pay the phone bill

Poor english communication by the operators ... be prepared to speak to someone outside of the United States that speaks very poor english.

Very friendly people eager to help and assist

Very friendly associates and timely service.

Too many staff sitting around phone rang off the hook.

Aggravating!! I do not have an account with AT&T, I have a Direct TV account and you guys have taken it and decided that I now have one with you!!! Please stop sending me bills...this is why I dont have a phone with you.

Great prices. Lacks in coverage areas.