They are happy to sell you products but never follow through on service. We bought a new liner and sand filter for our in ground pool about 3 weeks ago and the filter does not keep a prime and the connections are not sealed properly. I have called several times and every time they tell me to try this or try that. If I knew how to fix it, I wouldn’t have called. They seem to say anything not to have to come out for a repair. When they did come out after several attempts I was told I would have to pay for the repair because it was a fitting they did not put in. I was able to show them that the place that was leaking and sucking air was at the new fitting they installed, but rather than argue I just found another pool guy to make the repair.

If I could give more stars I would. Paige was an awesome person to deal with. The install was quick and fantastic. Thanks all seasons pools and spas.

People were very nice and accommodating until pool was installed. After pool was installed I went back several times for my pool class never could get one because they were always too busy. Set up several appointments and no one would show up. My contract says you get a pool class with purchase of pool the other day when I called they said they don’t do it any more. Would I use this company again. NO WAY!! Once they get your money you’re on your own!

Very Large communication issue between staff and installers. Not sure where the gap is but needs to be fixed. I was told by the store manager our installers where going to be here 6/29/2021 for installation. The installer didnt show up until 5pm on 6/29/21 just to tell me he couldnt be here until Friday 7/2/2021 pending weather. The young girl that is the manager is very unprofessional and also has no communication skills between her and the customers. She does not take responsibility with customers if one is upset. She relays messages through another employee to enlighten the customer what she has said. Unexceptable... As a business owner myself, I believe these people need alot of training and customer service skills.

Great customer service! The Blaize and Paige were extremely helpful and made sure our pool was installed in a timely manner! Will be purchasing from them again!

Great staff and service! Bought a 27’ round pool in February and couldn’t be happier with how it turned out! Paige and Blaize were very knowledgeable in helping me get my pool started up. Service was top notch even with some material shortages due to COVID. Buy your pool ASAP!

Excellent customer service and great staff! Did everything they could to help me even with the shortages going around on pool supplies! 10/10 recommend!!

I Do Not Recommend this business to anyone. It took them 21 months to return my spa to me. I had to get Watkins, the manufacturer of my spa, involved in order to get progress on the repairs and John the owner will tell you one thing then crawfish when asked about his words. The only reason I give it one star is because of the manager being as helpful as she could

My husband and I purchased a pool from this company and they were amazing! The team is very kind and thorough. We got our above ground pool half buried and I watched the entire process (I was super excited). The team was very precise with every measurement, they were safe and caring towards my hard and surrounding areas and they made sure their work was done the right way. They weren’t sloppy like I know some companies are. The worked hard and late days to ensure the costumer was happy getting their pool done in time. I haven’t had any issues with my pool and when I have questions they are quick to respond! However, if you do decide to burry your pool please make sure you have a way of hauling your own dirt off! Currently they do not offer that service but may change their plans to do so in future! I have no complaints. Great company!

Best ever pool suppliers. Very professional service.

Very poor customer service after the sale. I do not recommend at all.

Recently purchased above ground pool from them. Brittany was able to answer all of our questions during buying process. Very helpful. Pool package had some awesome extras! Also, installer & deck builder recommended by them were top notch! Very pleased with entire experience!

Watch their FB posts. “We will have you swimming in 6-8 weeks, when no one else can!” Who buys a pool in May expecting it to be installed in September or October if then? Then refuses to refund deposit! Crooks! DO NOT use them!!

Came out to check my dads spa and said they would be back the next week. They never came. My dad has been to the store twice asking them when they would be back to fix the spa and still nobody has been back to his house. It has been over a month and we have no expectation that anyone will ever show up.

Customer service may have exceeded Chick-Fil-A! My whole experience was so enjoyable from start to finish. Greatest group of guys they made me feel like my issue was top priority very punctual, kind, and reasonable priced. I would recommend them to any one for anything dealing with hot tubs or pools!

Absolutely the worst service. Purchased our Hot Spring Jetsetter Spa in August 2017. Called them several times about the wiring to spa. We had been told they would take care of it and was assured that they would be back the week after Thanksgiving. Called again and went by again . Still not fixed. Very unhappy after spending 10,000. My next step is to contact Hot Springs. Im sure they would not like their customers treated this way. Not to mention this was our second purchase from them.

Every time I need them theyre there to help me out. And I live out in the middle of nowhere so theyre always willing to help diagnose my problems if I come up or give me suggestions to keep my pool going. Good customer service so far theyve been great.

5 star service 1 star business management. 20 dollar leaf skimmer missing after service, reported it to owner, no follow up. Called myself and store employee said they didnt take it. Not saying they took it, just the lack of concern from owner. 900 dollar bill paid by me, plus another 20 bucks for replacement skimmer.👎👎

Very helpful explaining the process, I will continue to do business with them...

Fix the have much Knowledge about the stamps about the pools or how anything worked

HORRIBLE! We found EAST TEXAS HOT TUBS in Tyler & saved $1800 cheaper on same identical set up, after being ignored by All Sessions. I had bought a $15k pool from them in the past-they were GREAT! This time-HORRIBLE! HORRIBLE!! We 1st, went there apprx. May, to purchase a Hot Springs Relay Hot tub. They were sold out but was placing an order & ours would be on next truck! I CALLED, about once a week--same story, the18wheeeler was almost full & the tub would be on the way! I quit calling in July & NOT ONCE DID Steven our salesman or the Sales manager (I spoke to him also, but forgot his name)ever CALLED to inform us of the status or at least a customer follow up! I found East TX Hot Tubs & drove the 2 1/2 hrs & thankfully we did! Zach was the best sales associate ever! We got the tub, 6 months of chemicals everything, that All Seasons had promised and we SAVED $1800.00!! Yes! $1800.00 I am glad they dropped the ball...because with that much savings, we were able to use that $$ to help create a Lil oasis! BTW! I had even asked about discounted or sales prices & was told they didnt need to, because they couldnt keep them in stock at their prices!! Really was dissatisfied with the whole situation.... Still dont know if the truck ever made it!

Everytime Ive gone there, I have received excellent service. They are helpful and courteous. Great pool store!

Dont let these crooks rip you off they are liars! There are several different pool guys use someone eles

Great deals on pools and hot tubs, and friendly staff to help with all your pool or spa needs!

Quick, free pool samples. Great service. Great prices.

Very friendly staff. Always helpful with pool upkeep questions.

Brittany was a pleasure to work with!Tonya Sweat

Seriously the worst experience for a pool service ever. Id be happy to show you my green pool and the numerous calls to them made no difference.

The sales person SOLD us a 30ft pool package in July that was suppose to be in the back at a sale price due to the previous customer didnt want it since it was delivered later than scheduled. We purchased the pool because the sales person said it was already at the pool store. We get a call later from the sales person stating they had to order parts for the pool..liner and filter etc. The delivery and setup was 3 weeks later. The man had to come back the next week due to the grown not being level. This was additional fee in addition to living outside the area. Our cover was to be in October. I have called several times about the pool cover. Today is Dec.15th I still dont have a cover or know when I will be receiving it.

Great service from the owner and staff!

The worst service you could possibly have both the the owner john and the installer john are both liars and dont do what they say...do your self a favor and find a pool company other then them

Brittany was very helpful

Very knowledgeable and helpful staff!!!