After being frustrated at another dealership I looked into Nissan Of Lumberton for a new to me vehicle. I went and the lady at the check in desk was very nice and pointed me and my parents into the direction of a very nice salesman named Dean. He was very friendly and welcoming to helping me find that perfect car to replace the one I just got rid of. They worked with me and came to an agreement on a payment plan option based on my credit. I appreciate how helpful everyone was that we came in contact with and I would highly recommend 👌

Very. Very wonderful salesman (Larry Watson). He did a wonderful job helping me find the vehicle I wanted and needed. Explained everything about the vehicle. And making sure I understood everything. 10/10 recommend!

Nikko and staff were excellent and made my daughters 18th birthday very special for her. Great team

We had the best salesman that I’ve ever met Mr.Ricky Britt I feel like he went above and beyond to help us purchase a new vehicle! I would recommend him to everyone he was very nice and friendly and very professional! I love my new Nissan Kicks!

This is by far the worst car dealer I have ever deat with. I purchased a 2021 Nissan Altima and the warning lights have been on since the first week of purchase. the car had 9 miles when purchased still in plastic. I have been lied to by several associates. They have taken my car to the shop at least 6 times and it’s never been fixed. The service staff is terrible and find it funny they ober looked my car to be serviced. DO NOT BUY A VEHICLE FROM NISSAN OF LUMBERTON

Dean Smith is the best salesman we have ever had!He made sure we were took care of from start to finish. He went above and beyond to make it a great experience.

Dean was extraordinary. He walked us through the sale and financing from beginning to end with a smile on his face, patience of a saint and great conversation. The rest of the sales staff was friendly and accommodating. Definitely the go to place for your next vehicle purchase. Dont forget to ask for Dean!Thank you Lumberton Nissan!!!!

It was great. Larry was very friendly and helpful. He wasn’t pushing me into buying a newer Better car, he worked with what I wanted and was extremely informative about the cars details.

My wife and I broke down in Lumberton on the way home from a wedding. We were not in a Nissan, but happened to be driving by this dealership so pulled in and left the car in the parking lot overnight.The people at Nissan Lumberton could not have been more incredible. They fixed our car for a reasonable price, and then when we arrived realized there was something else that needed to be fixed before it could be driven. Since this meant we have to drive back to Wilmington, and then back to Lumberton again the next day, they covered our dinner to make up for this!Everyone we spoke to was so incredible and helpful. It is always great when a bad situation can turn into a good one, and Nissan of Lumberton did that!

Whoever worked on/moved my car left smudges on my car seat, reset my computer presets, took my spare change from my cup holder area, and left their car charger on my console. I don’t care about the spare change, it was less than a dollar. It’s the principle that I care about. When someone works on your car you trust them with your personal property. Those who violate that trust need to be held accountable.

I enjoyed my experience with Larry. Very dedicated to his job and making individuals feel warm and welcomed.

The young lady that was working the service desk was very knowledgeable and fit me in to get my vehicle repaired and polite.

Could not post with placing at least one star, but with the way this company treats their customers i would gladly give them NEGATIVE 5 stars if possible!!!! Worst customer service i have ever encountered!!!!!Bought a brand new 2021 Nissan Altima SR. Three days after driving off the lot check engine as well as other lights came on. Took the car back to Nissan, who then proceeded to send me home with the malfunctioning car and tell me that they will call me to bring it in for service. Never hear from them. Have to take the car BACK to the lot 3 days later and leave it there for them to fix. Mechanic did not place computer on car until after a week of having it.After having the car for 2 weeks get a call that car is fixed. Go to pick up car and more lights are on then when the car was originally dropped off.Now, it has been over a month. We have already had to make one car payment on a car that we drove less than a week. We have not heard anything out of Nissan of Lumberton. They will not help us with a rental.

Dropped of my vehicle, was met in the lane by my advisor with tablet in hand to take care of my first service

Appointment scheduled conveniently with my time frame. Staff very cordial and professional. Service done in timely manner and work done correctly. This was the second time I been here and everyone was nice, polite and very helpful.

After being disappointed before, I decided to try again after my previous car was totaled, because I loved the car and was familiar with the dealership and service department. Anyway I called ahead and they didn’t bs me, answered all my questions, heard my concerns and made a genuine effort to make this visit better than before. Really went above and beyond

My experience was awesome. Everyone there was friendly, kind and acknowledged my presence in the building. Mr Carter my salesman was perfect. He made sure I was taken care of and answered all my questions. I will and have recommended Nissan of Lumberton to people I’ve spoken to that’s looking for a car.

They need a better service department because they did not let me know that they was done with my oil change from 2 to 5:30 they had me waiting.

I can for routine servicing, I was in and out I’m under 1hr 30mins. I was also given a service report of upcoming maintenance that is recommended to keep my vehicle running efficiently.

Came to get an oil change, had an appointment at 10:45 which I arrived at like 10:35 a.m. or10:40, and here it is at 1:27 p.m. still not finished... been here 3 hours just for an oil change... very disappointed!!

A special thank you is in order to my salesperson, Dean Smith. Dean was friendly and helpful without being imperious. He listened to what i wanted and made sure it happened....happy customer!

We couldnt find the 2022 Pathfinder we wanted anywhere in North Carolina. The Salesmen had it delivered to my home within 3 hours and the process was fast and painless.

A part (horn) was replaced that did not need replacing considering it was the wiring that had issues and not the product itself. It was done without my approval and I was not given an option to have the horn thrown together with a button horn or to pay more money to get the original horn (wiring) repaired. The vehicle was there over a week and when it was ready for pickup, they had to keep the car for an extra hour because they did not put the panel back together when they went in to connect wires.Customer service was great (Ashley) however, the quality of repair was poorly done. There is lack of communication and poor responses. I am still waiting to hear back from the manager (Dwayne) on how to resolve this issue.

All of the salespeople are so friendly and very knowledgeable! Niko was so helpful with getting us into a 2021 Rogue!! I highly recommend Nissan of Lumberton

I thought Lumberton Honda customer service was poor but I think Nissan of Lumberton have them beat. Called this morning to schedule a oil change and the receptionist acted as if I was interrupting her coffee break. Who answers the phone and automatic starts sighing? If you dont want to be there then go home I thought it was your job to answer the phone. Had considered purchasing a new car but I think not after this type of service.

I was very satisfied with my service experience. The service people were nice, polite,and courteous. The work was done speedy and contact safety procedures were followed. I will return in the future and will recommend Lumberton Nissan to others.

It was great, in and out quickly. Very friendly employees. No problems

I scheduled to have my vehicle serviced. The service manager, Dwayne Autry, went above and beyond and is a great asset to this company. Hats off to service manager, Dwayne Autry!!

The professionislm of all the employees was exceptional, even the guy sweeping the floor was exceptional

I was so very please. Needed a car asap and Chuck didnt stop until I was in one. Thank you so much. I would definitely recommend Lumberton Nissan.

I went to see bout trying to buy a car. I not only was able to buy one, I got the one I wanted. Never was able to do that before. So, yes. I was extremely happy with them

Our experience with Nissan Lumberton was awful. I have never written a review on anything before so this is a first.We had our truck towed on a Sunday night with a promise from the service department it would be first in line on Monday. It wasn’t even looked at until Thursday morning!A new fuel pump was supposedly the problem. Five days and $1000 later we got the truck back.Took it by to put gas in on the way home and the gas poured out on the ground as fast as we put it in!We had to get on the ground at the service station to repair filler nozzle which was not reconnected by the service department!Never, never again!

My Advisor Ashley was so nice. I was provided quick and amazing service. Employees really know their jobs well. Thanks for an amazing experience.

Great service! Ask for Jack Carter.

It was a pretty good experience. The service writer was very knowledgeable about my car and shared some information with me.

Went in first service. Everything went great. Thank you.

Excellent service!! Mr. Jack Carter went above and beyond with helping me get my new Nissan Rouge. I would definitely recommend him and this business for anyone looking for a new vehicle.

Very poor customer service experience. Picked out a car and was approved, got insurance on the car, made the down payment and signed all the paperwork. Then at the very last minute the sales team tried pulling some sneaky car dealer tricks. I would not recommend this place to anyone.

The salesman that I worked with was courteous, none of the usual bull of past salesmen, ran my credit only once, and put me in the exact ride that I asked for, in the color that I asked for. If ever I decide to buy another new vehicle, I would be happy to go back to see Dean Smith.

Amazing experience everyone was so friendly and nice, very helpful. I found the most amazing car ever. Highly recommend!!

Ricky Britt made sure I stayed in the budget I initially gave him. He brought me options based on what I wanted and what I would keep me in budget. I love my new car. Am grateful for Mr. Ricky.

I was very well pleased with my visit. Larry was helpful and he picked out a color of car that I usually wouldnt have picked, but I love it!

Very disappointed in my experience dealing with Nissan of Lumberton. My experience when purchasing my car was fine. It wasn’t until two weeks after purchasing the vehicle I started having problems. Now after having the vehicle almost a month, have not not been able to drive it in almost a week due to it being in the shop. Now stuck without a vehicle, and it seems like Nissan of Lumberton could care less. Very disappointed and very unlikely to recommend this dealership.

Darrell is a scammer. Please STAY AWAY! So many people were ripped of by him. I can’t stress this enough. DO NOT GO HERE! You will regret it.Don’t let them lie to you. Darrell was a manager here. They accepted his behavior.

Jack was very helpful to me yesterday I came in and thought I wasn’t going to get into anything he encouraged me and I came out with a brand new Nissan he showed me where everything was in the car he was just awesome ! Ask for jack if you want good customer service !

The amazing team at Lumberton Nissan went above and beyond to help me and my wife thank you guys so much especially Mr Aaron pierce

Thank you Michelle Bass!!! Chuck was great to work with best car buying experience I have had😄

We were having issues with getting our car service corrected after a previous visit and were frustrated at the wait time and Dwayne the service manager reached out to us as we waited and made sure to make it right for us. He went out of his way to make sure we got everything we needed done before we left. He was apologetic about the wait and really was very sweet about making sure we left safe and happy with our service today. Thank u Dewayne

Everyone was nice and courteous and the only problem I had was I had an appointment scheduled for 12:00 to have my vehicle serviced and it wasnt touched until 3 hours later. I know they were experiencing printer problems but what did Dealerships do before computers?

Incredible. They definitely took car of my car in a timely manner. Will return again.

I love this place and and how fast they get the job done

Loved going here to get my car inspected.

Mr. Dean Smith, was phenomenal!! He made sure I understand every detail when it came to purchasing my vehicle!

AC work was done on vehicle.

I had my oil changed and tires rotation it took almost 2 hours and some !

Everyone was very nice as always and helpful.They gave me the recommendations for my vehicle. I agreed to have them fixed and it was a good visit.

The best experience i ever had when buy a vehicle. I will buy from them again and tell friends about going to lumberton Nissan

Done in a timely manner. I was disappointed with my tires . They wore out I thought to soon.

My wife got a new car and at a great price

Had an appointment at 10:50 did not leave until 1pm. Yes my oil was changed for free, however between the wait time and not having anything additionally done like car vacuuming or fluids topped off like regular oil change places do in less than 30 Minutes. I’m willing to go elsewhere to pay to get better timely service.

Went there for the oil change and the female that helped me was very nice and wwhen they were done with the oil change she walked me out to my vehicale making sure it was ready and that i was satisfied with everything. She was very helpfull and made sure that i was happy with the services that nissan had done. I know yall have alot of people working for you and i have seen some like there are just there to make money and some are there to make custamers happy and more. If i could remember her name i would tell you but she was peoud to make sure i was pleased and left led with a smile on my face.

If you coming to get service on your vehicle expect to be here all day, they do not honor appointment times, which brings me too why even set a appointment for customers if you not gonna go by them......

I went in about a leak in the car. Mechanic wasn’t able to find water leak. But he discovered that a fan was not working properly which cause the air conditioning system to malfunction.

I just bought a car a few days ago

I was extremely disappointed in the management. The salesman who helped us out was really nice, but we had looked at a car on their website and when we had went to talk numbers about the car, they wanted almost 3k more than what the website had listed. They didn’t even want to honor the mistake that they had made, especially because the price had been the same for at least two weeks. Management wouldn’t budge on the price which was also extremely disappointing because what are you expecting when you go to a car lot where they don’t put prices on the cars. You’re believing what the website says, it’s your fault you made the mistake.

Worked is in at the spare of the moment which saved us from working around the service during the work week. Very informative and polite. Extremely pleased!!

My experience at Nissan Of Lumberton was the best experience I certainly have ever had at a car dealership.Mr Chuck Walters and all other Team Members Surpassed my expectations of what I should expect at a dealership!!!The patience,understanding,and continued effort to put me and my fiancée in the right vehicle for us was evident .We never dreamed we could get a New SUV!!!!!Truly A Blessing And A Dream Come True!!!We definitely will recommend Nissan Of Lumberton To All Our Family And Friends!!!!!!Thank-You Again and Again Nissan of Lumberton for making a Dream Become A Reality!!!!!!!!!!!Kaulua Edwards and William K Godwin

Very good service and the best people really concerned about me

I went in searching for a vehicle specifically a pick up Ive wanted one for about 20 yrs, initially the feedback made me believe Id better walk cause they cant help me with my credit score. I am pleasantly pleased, surprised and thankful. This dealership showed me something I had not seen in all the years Ive bought cars. There was no pressure, they dont try to sell you what you dont want, ok maybe you need to be flexible on color options etc but otherwise they dont send you home with vehicle only to tell you a week later bring it back, they seem pretty sincere and honest for a dealership and I gave them 5 stars for the overall way I was treated greeted and taken care of. Only negative comment is they are so slow sometimes though they are super busy when you see salesmen running and multi-tasking that says they might need more salesmen. Very satisfied thank you Kieth, Randy, Paul and the staff at Nissan of Lumberton even the gentleman with the black Army hat, for proving me wrong. Me n my Nissan Frontier couldnt be happier.

Great place too buy a car!! Ask for Leland

The best experience I’ve ever had at a dealership was at Nissan of Lumberton. Everybody was friendly and a happy atmosphere all the way around. They were willing to let me test drive as many vehicles as I wanted and always welcomed me at the door. I can’t say anything bad about my experience. My sales person was Joe and Chris (general manager) walked me through all of my options. They even helped entertain my child while I signed papers. They truly made car buying easy!

High price lying a$$ place of business....

This was my first service on the new pickup. I was pleased that I was able to be in an out in less than an hour. This was the first service that took less than an hour. The staff has always been polite and professional. I also had not received an owners manual when I purchased the truck. They gave me one that was still in the package.

I’m so upset with the lies this dealership has told me, truly unbelievable. Yesterday I spoke with Corey about the promotion that’s started Friday. The “ We will payoff your trade no matter what is owed....” Corey verified everything including what was owed on my vehicle and that I would be able to proceed with the promo for 2020 Nissan Altima w/ my trade and negative equity being paid off for under $22,000. This was a bold face lie. I came and sat with Ricky- who had no ideal of the promo and made me show him so he could go ask about it. The “ We will payoff your trade no matter what is owed” when it came to numbers was non-existent. They literally tried to place my loan right back on to a new vehicle. Essentially meaning - I would pay off my own trade. The price of 22,000 skyrocketed to 35,000. And I had a check from Navy Federal in my wallet. To top it off Corey would not even come from the back to speak with me about his inaccurate information, and he knew I was driving 1 hr + away

I have purchased two new vehicles here

Niko was Very professional and friendly Niko also made sure I got the vehicle I was looking for and wanted.

Larry was the best

I was approved for a car and when I got there they said no cause no bank account. To me that is false advertising.

Wonderful everyone was great

Love my New Altima

It was awesome the sales person was awesome and freindly

It was a terrible experience.

Oil change was fine. The issue I have been having has lasted a year..I have been trying to get my 2 ND key fob since I bought my car back in 2019. First the salesman needed time to find it then never contacted me and then come to find out he no longer worked there..called on 4 occasions and spoke with service manager Dawn who said she will take care of it with my next service appointment. Well now apparently its an issue and I still have no spare key fob. This will be my LAST experience buying a Nissan. Its very disappointing receiving this type of treatment. I am a single mother and dont have time for this.

Buy a Mercedes its cheaper to maintain.

Nissan gave me hope! I went in thinking I would hear the same thing every other dealership was telling me, but they helped me and I left very satisfied! Thank you to Domonique and the whole Nissan of Lumberton staff!!!

I had an appointment set up to have a service done on my vehicle. I arrived 15 minutes early for the appointment, and still waited three hours for it to be completed. That is absolutely ridiculous!!!

The technicians were very gracious as they completed servicing my truck within a very tight time constraint. They were respectful and very knowledgeable. Nissan is a very good product, but if the customer service isnt good most wont return. Thats not the case with Nissan of Lumberton, an excellent product with exceptional customer service. Its a win, win for me.

Happily willing to flat out lie to you to get you in the door. I confronted the sales man face to face and asked why do you lie to people about financing? We asked questions before hand.Very detailed questions that were all answered in complete lies,Im talking ZERO deniability lies. The best answer I could get is the phone/internet people get paid by the head,so they lie to get more people through the door.Why would Nissan allow their employees to steal from them,on top of angering and driving away any chance of future business, plus the negative word of mouth,believe me Ill save any one I can a trip to Lumberton to be laughed at by a salesman,and more or less asked,why are you here?

Checked in and was immediately rushed. No questions about what I was there for. I asked for a tire rotation and a oil change. I used to get a free car wash and a explanation of my car needs . I was only called to let me know my car was done. No explanation of what the status my cars condition was in. I appreciate the free oil change, but the personal approach was very bad.

I was dissatisfied. The gentleman that checked me in was nice but thats the only compliment I have for them. I waited about 15 minutes to be checked in. I called later to speak with them and I had a very hard time getting thru to them I had to call 7 times to even speak with someone to be connected to service. I kept getting a message saying the voice-mail for that extension wasnt available. I didnt speak with anyone to send me to a voice-mail. They dont do complimentary vacuum or wash. There wasnt even paper in my floor board to keep grease from their shoes getting on my carpet. I didnt wait on my vehicle because of Covid19 that is going around the dealership

I love Keith. He really worked some miracles.

The staff was very friendly and knowledgeable. My overall experience was great. The customer wait area could use some improvement the chairs show the wear and tear. Im just saying if you are trying to sell new cars at a Nissan dealership you should look the part.

Went in for my oil change and came our spending 265 due being told if I didnt get other services on my car I would no longer be able to get my free oil change and that it would effect other things with my car.

Was a good experience

I had a wonderful experience at Nissan of Lumberton I came in on July 23rd and my vehicle was delivered to me on July 24th.The team member (Gloria McKinnon) was knowledgeable, friendly, and amazing!If you are looking for a vehicle come to Nissan of Lumberton.

Loved my salesman Ricky! If you are looking to buy go see Ricky at Nissan of Lumberton! It is so hard to find a car salesman that won’t harass you or push you into something you don’t want. Ricky is very friendly and will help you any way he can to get you in your dream car!

Very nice people. They really helped me out and got me in the car I wanted! Thank you Ricky Britt and the rest of the staff.

Niko my sales man went beyond what others have done he was very sweet and understanding made sure I was happy and drove away with the 2 cars I wanted . Thanks goes out also to the manger Mike who also made it possible for me as well both gentlemen will definitely do all they can do to make you have your dream car highly recommend them.. thank again for all your help 💙💙 Lynn Tucker

Best customer service!Went in my new car out drove it . Absolutely love it.

I can honestly say that my visit to Nissan of Lumberton was the absolute worst experience Ive ever had when trying to buy a new car. Not only did I walk away without a car for my daughter but I had credit inquiries from 12 different banks and credit unions and they tried to overprice the vehicle by thousands of dollars, all while coming to the negotiation table with a printed Smiley face and a CONGRATS, like I was going to accept their ridiculous offer. Thanks for nothing, Ill take my business elsewhere!