user
Complete Auto Repair
3704 Slide Rd, Lubbock, TX 79414, United States
Appearance
Complete Auto Repair
Comments
Lu
Review №1

I love this place, My car is currently under going a major performance upgrade, I decided to come here because in my opinion these guys are the best. Im a huge fan of the people and owner.

Am
Review №2

Took our 2010 Audi here after a few places gave us the run around. I spoke with Greg about our vehicle anytime anything came up I spoke with Greg, never anyone else, always one person. Greg was very informative and detailed about the work that needed to be done. Overall great experience and would recommend to anyone.

Mo
Review №3

Friendly and very cooperative staff. Helped me fix my car while resting in the designed area. Highly recommend!

Ja
Review №4

Always honest and straight forward, never try to screw me over and do great work. Will continue to use their services as long as I keep breaking my truck

Ki
Review №5

When we broke down outside of Lubbock over two weeks ago, we had our car towed to Complete Auto Repair (on Slide Rd.). We selected Complete Auto Repair because it was one of only a few automotive shops that were open on Saturdays. Greg was honest, patient, and understanding of the fact that we were stranded from out-of-town. After renting a car to get home, he continued to provide us with information on the status of our vehicle over the phone to help us make the appropriate decisions from a distance. We are very grateful for the integrity of Greg and his team working at Complete Auto Repair (on Slide Rd.). Thank you!

Ha
Review №6

Greg is an absolute pleasure to do business with. Our bmw’s required a lot of work, but he and his team knew exactly what to do. Very pleased with the level of service we’ve experienced on multiple occasions.

Br
Review №7

Great guy treated me good

Ti
Review №8

Honestly one of the best and honest mechanics Ive ever visited. One time, I thought I had a serious timing issue with my car because the engine was starting to rattle, so I brought it in. They took some time to look at it and realized it was just a loose bolt, so they tightened it up and gave the car back to me, and they didnt charge me for their time. I am now a lifelong customer because they definitely had the opportunity to rip me off and charge me hundreds or even thousands for a timing service, but they did not. They do things right, and for a fair price.

Re
Review №9

This is the most horrible car shop I ever been, my most DISASTROUS EXPERIENCE with car shop!!!I hope there is NEGATIVE STAR!!!DO NOT GO THERE!!! DO NOT GO THERE!!!I have problem with my car sensor, Post Catalytic Converter Oxygen Sensor needs to be replaced.They did nonrefundable diagnostic TWICE for $154.44+ $154.44, when they give me my car, it was broken! I cannot close my door!!! The left/ right signal light does not work!!! I was so frustrate and literally cried in my car!!! It was totally fine when I gave them, and they claim they didnt do anything!! They do not want to be responsible for my car!!! The lady in the front desk was so rude!! So I was so stressed and don’t know what to do, I was crying in my car, drove to the 289 high way to home can’t close my door, without Right/left signal light.Then my friend helped me took my car to another car shop, after they heart the horrible experience with Completed Auto, they did not charge me the checking fee. After checking it showed the Completed Auto burned a wire inside my car, and I have to order the part they broke which its cost $320 to fix it.They gave me a quote to fix my sensor its $623. But this car shop my friend recommended takes $300 with labor to fix it.Complete Auto: $154.44 + $154.44 (just for plug in their computer to check) +$320 (fix the part they accidentally broken), so I spent more than $650 just for them to break and fix my car!!!It takes another car shop $300 to do my car, and takes Completed Auto nearly $1000!!!As an international student without any financially support from family in US, This experience is just AWFUL AND DISASTROUS!!!I HOPE NOBODY GO THEIR AND GET SCREWED!!!HOW COULD PEOPLE CAN BE AWFUL LIKE THIS????!!!

Le
Review №10

The work has always been honest, reliable, and guaranteed. Their prices are very reasonable and they have allowed me to shop around for cheaper parts when possible. They have Saturday hours and are open until 6pm (M-F) which really helps with our schedules. This is a very competent shop and i would recommend these guys to anyone.

Mi
Review №11

I had a glitch when I went for my car inspection. Tammy gave me a ride both ways, fixed the glitch and was so caring and nice. This is my third time to use their service and I recommend them.

Ja
Review №12

Start to finish, the experience was awesome!!! Ted and the guys at Complete Auto Repair always take care of things fast!! Ive been doing business with them for 5 years now and wont trust anyone else with my cars.

Ki
Review №13

Greg is great to deal. The work performed was good. Highly recommend Complete Auto Repair.

Da
Review №14

The service provided to us was quick, honest and professional. My overall experience has been great. Will definitely come back!

Ed
Review №15

Complete auto Repair has been beyond excellent. They were so helpful and went above and beyond. Thank you!

Mi
Review №16

Friendly and helpful staff. Great experience.

Da
Review №17

I went in for service on my tires, they were very quick and helpful. I was back on the road in no time. Great service, will return next time I need service on my vehicle.

al
Review №18

Called to see if I could get my air compressor replaced on a 2008 Nissan and they kept on giving me the run around saying that they would have to look at it that the price could jump from 500 to 1500 they wouldnt know until they looked at it I told him how much they would ask to just look at it he said that would be towards my bill if I decided to go thru with the work and still couldnt give me a straight answer keep asking what is it doing like I didnt know said are you sure that what it is? Then just told me after getting upset you just have to bring it in

Yv
Review №19

Complete Auto Repair has been very excellent. Have been going here for 20 plus years. Would recommend to anyone.

En
Review №20

I when in an emergency situation and they got it sort of moveable but I was overcharged by a long shot. They said a diagnostic would have cost me 200 and when I spoke to one of the other stores without them knowing I was a costumer they gave me a much cheaper price. I replaced a hose in the car and was charged 140 for it when most other places cost 80-100. It wasn’t much but it was the little things that added up when I could have spent less money at a better quality place with cheaper price. I just felt I was gouged/ taken advantage of for the situation I was in and they did so because they knew it wouldn’t be easy for me to get to another location.

Sa
Review №21

Really good service look for joe hes really on ur side.. not like other mechanics... recommend taking your vehicle to this place u wont have to worry about leaving ur vehicle there its n good hands

Va
Review №22

Complete Auto Repair has been excellent. Te staff was extremely professional and felt at ease. Thank you!

Ja
Review №23

My car blew a head gasket. I had the car towed to Complete Auto Repair to fix the engine. They finished the car fast, and the price was very reasonable...much less than the stealership quoted me. Ive driven about 15,000 miles on is so far, and it runs like it did when it was new. I also purchased one of the Car Care Club cards...I used one of the free oil changes on my moms car when she came to visit. I wont let any other shop touch my car now.

Pa
Review №24

Complete Auto Repair has been excellent. I have been a customer for over 25 years. Thank you so much!!!

Re
Review №25

Bit overpriced in comparison to a few other places Ive been to. Starting price for oil change is $50 compared to 30 at McWhorters in downtown. They offer more extensive services but just be prepared to pay a little bit extra

Sa
Review №26

My experience with this shop has never been disappointing. Even when major repairs were required. I would recommend them to anyone.

Ph
Review №27

It was a quick oil change and a great price. Highly recommend Complete Auto Repair. Thank you!!!

Ma
Review №28

They were extremely wonderful, great and pleasant. Wont go to anybody else. Thank you!!

Li
Review №29

Overall experience has been life changing. It is not how fast you repair, its how well you repair fast.

Ju
Review №30

People never buy anything from this company, or even try and take your vehicle. These people sale car booklets, and then say you have 24 hours to cancel and get a refund. It is a scam! They never answer, and you could wait forever trying to get in contact with them, or so called KC promotions. It is not worth the hassle. I do not reccomend it. You will never get your refund with this company. I had to put a star, but deserves none.

Da
Review №31

Complete Auto Repair has been excellent. Always so helpful. Thank you!!!

An
Review №32

Complete Auto Repair has been beyond excellent and professional.You guys are the best. Thank you!!

Be
Review №33

Excellent service on my oil change and inspection, fast, friendly and super informative. Overall experience was fantastic, I would refer Complete Auto Repair to everyone.

Ja
Review №34

Complete Auto Repair has been very good and dependable. Highly recommend!!

Ev
Review №35

Every time I have been in Complete Auto Repair, I have always had a pleasant experience. With all my needs taken care of in one place.

Co
Review №36

Have taken my vehicles here several times, always do good work, and at a rate cheaper than the dealership. Will keep going back, and would recommend anyone to go there!

Iz
Review №37

On 8-16-12 I brought my car in to be diagnosed for low power, and hard starting. I spoke with Greg Hagler, an employee of the shop. who informed me that the car would need the carburetor rebuilt and needed a new distributor. I agreed to pay the amount requested and gave the OK to start work on the car. On 8-17-12, Greg called to tell me that the car was ready to be picked up, i went to the shop and test drove the vehicle. i told the mechanic who was riding with me, that the car was making a loud knocking noise that had not been there before, while i assumed it to be from improper timing, the mechanic assured me that it was instead from bad gas. Greg also pointed out that the transmission had developed a leak, and would require new seals. I agreed and paid to have the seals replaced. at that time, i informed Greg that my car had started making a knocking noise, and he agreed to have one of the guys look into it on 8-20-12 i was told the car was ready with new transmission seals, and everything was ready to go. i paid the bill and left. upon arriving home, i immediately called the shop, Greg answered and told him the knocking noise was still there. Greg then told me that i never heard any knocking noise. i brought the car back on 8-30-12, hoping to give them the opportunity to make things right, and asked them again to look into the knocking noise. Greg listened to the running engine and said it sounds like the car is misfiring. Greg then proceeded to write a service ticket for $83 to diagnose the car, for a problem that was caused by the repairs they had done in the first place.

Ju
Review №38

Joe at the 50th location is honest and helpful everytime I go in. He is fair on what he recommends and will not give you something your vehicle doesnt need.

An
Review №39

I have had an issue with my car for about a year now. One small mechanic shop had the car for about a month and a half, and one of the largest local dealerships also worked on the issue for about 2 1/2 months and charged me about 1500 dollars for basically just doing diagnostics on it. The only part that they did replace, parts and labor combined totaled about 200 dollars, and the other 1300 was just them trying to figure it out. The 34th st complete auto repair shop had the car for 1 hour, and was able to tell me what the problem was. They fixed my issue for under $150, and I could not believe it at first but needless to say they were right. I am never known to be an advocate of mechanics in general, but these guys are GREAT! I would recommend them to everyone. When it comes to mechanics they are the best.

ke
Review №40

Came here for a tune up charged me $1800 and the truck runs worse now had to take it to another shop complete had broken a spark plug off and didnt even fix it

Gl
Review №41

This shop is no good do not take your car there, I went for a gas leak and came our with gas running out of my car 20 minutes after I left their store. My son was so worried about me, when he saw all that gas running out of the car. $740.00 to fix a gas leak that was not fix only came out with a bigger gas leak issue.

ei
Review №42

Awful! Over charges! Quoted an issue that was non-existent for thousands of dollars... It ended up costing less than $50 to fix elsewhere! Greg was not forthcoming with the information and kept going in circles.

Ma
Review №43

My gf and I were driving on the road when our tire blew out. We managed to pull into the store in this heat and when we asked him if we could use the jack he said he doesnt loan them out, wed have to pay for the svc. I told him i would do the work and that we could pay to just use a manual jack for 5 minutes since i didnt have a lot of cash on me. Hoping that he would have some humanity, as he perhaps would have if his kids tire blew out and they had no one to call. But no. He instead was a jerk so we thanked him and left. This place may have good svc, i would not know. But i know the customer service is at a 0. We were not even greeted as we walked in. I would never come back in or refer to anyone.

M
Review №44

Watch out for this dirty rotten rip off place dont even go near it,, will make up stuff to charge you and find out later they never did the work ! Should be out of business... BEWARE ! Report to state if anything seems wrong ! Big bubba will just laugh at you and lie.

St
Review №45

They charge you a lot of money yo fix the simplest things their rude the Scott the owner seems racist and money hungry 2 thumbs down

Do
Review №46

They did 1/3 of the work they were suppose to for double the estimated price. $106 for an oil change.

Je
Review №47

They did decent work, but the followup was poor, and they kept trying to up-sell everything.

jo
Review №48

This is the worst place to get your car fixed they are a big rip off they cant even give you a price over the phone and when you get there it is 3 times the price of otheir shops call around before you have any work done and you will see

Lo
Review №49

I came into Complete Auto Repair for an oil change. I had a problem with another company but they were nice and fixed the problem quickly with wonderful customer service.

El
Review №50

If you want it done right the first time pay more for quality. Cheap work = cheap results

Da
Review №51

Great place

Vi
Review №52

Good service.

Sn
Review №53

Highway robbery.

Information
24 Photos
53 Comments
3.9 Rating
  • Address:3704 Slide Rd, Lubbock, TX 79414, United States
  • Site:http://completeautorepair.net/
  • Phone:+1 806-792-1999
Categories
  • Auto machine shop
  • Auto repair shop
  • Auto parts store
  • Car repair and maintenance
  • Muffler shop
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations