user
Maaco Collision Repair & Auto Painting - Lubbock, TX
5721 Genoa Ave, Lubbock, TX 79424, United States
Appearance
Maaco Collision Repair & Auto Painting - Lubbock, TX
Comments
Ma
Review №1

I’ve gone with MAACO before but they made my process with the insurance so smooth. Also Carrie and Chad upfront are very professional and great on communication better yet the entire staff awesome! I will definitely continue to go with MAACO. You see the work they’d done on my Lexus as if nothing ever happened to it. If I can give 10 stars I would

Je
Review №2

So thankful for the people at Hub City Body Shop. They were unbelievably helpful from the moment I walked in the door to the time we picked up our car. After almost 3 months of fighting with the insurance company, it was such a relief to know that Hub City had everything handled on my behalf. They even completed the repairs early so we could have our vehicle to go on vacation. Excellent service by friendly and welcoming people, and the repair on our vehicle is absolutely flawless. I literally couldn’t ask for a better experience. Thank you, Hub City!!!

St
Review №3

I dont have any issue with businesses being closed for holidays, but I do have an issue with them not keeping their appointments but touting We prioritize these booked appointments and value our customers’ time. On Thursday, I booked an appointment for Saturday. There is no reason why I should have to drive halfway across town just to arrive to the sign included in the pictures to find out that they were closed. If they were going to be closed, they should not offer appointments on that day. Its pretty simple.Update: I rescheduled my appointment and had a great experience when they were actually open. They were very friendly and helpful. Im still a little frustrated with the first experience though.

St
Review №4

Excellent service for all your collision, repair and paint needs.

Gi
Review №5

The work that was done on my Chevy Colorado exceeded my expectations. I highly recommend Hub City Body Shop.

Do
Review №6

Chad, and the entire team at Maaco were very professional to work with ! Its a tough time for all businesses to keep up with pace and demand during these difficult times . My truck looks great !! Very pleased with end result!

Mo
Review №7

This experience was soooooo smooth! Thanks Chad for taking such good care of my car! You would never know there was ever damage because the repairs were done so seamlessly. Couldn’t be happier with the results and the friendly staff! 10 out of 10 highly recommend! Thanks Maaco Staff ☺️

Dw
Review №8

This is one of the best body shops here in Lubbock Tx!!! Once know as Maaco now as Hub City body shop I want to thank people in the office for everything they did for me !!

An
Review №9

They did a very good job. Very satisfied.

Ed
Review №10

Maaco did such a good job on my Tundra truck. I called the week before bringing it in. On the day they received the truck all the parts had arrived for the repairs to begin. They were spot on with all their estimates and on time when they said the truck would be ready. They were fair on their prices and 5 star on the repairs. Thanks guys for your good craftsmanship.

Do
Review №11

Everything about this business is great!! Exactly how a business should be run. Everyone there is so friendly and professional, and I’m very happy with the work they did on my car! 100 percent recommended!!

Ca
Review №12

They got my car done quick and and at a good price.

Da
Review №13

Very professional feel with that old small shop down the street feel.. They did a great job repairing some minor damage to the front of my wifes Beetle and repainted the entire car a different color of her choice. Looks great . We had two minor problems that Chad took care of as quickly as he could because he had to order small parts to fix the problem. Overall, a good experience.

Ed
Review №14

Worked here for a short time. Dan and Roy are honest and give their customers the best price and service. If you are unhappy they will make it right.

J
Review №15

Chad took an estimate of the damage to my bumper and scheduled a fix the very next day! I was worried about the price, but it was so much less than I expected! Great customer service and crew all around! Can’t complain about the quoted price either! Definitely would recommend and come back again if need be. My car looks as good a new!

Je
Review №16

Carrie was very friendly and helpful, she took very good care of my claim, dealing with the insurance company, so I didnt have to, would definitely recommend this place

Ki
Review №17

Lubbock’s Maaco did a beautiful job painting the hood and replacing a rear bumper on my Lexus LS. They were professional in giving the estimate and advising against extra services they felt weren’t needed. The job was done on time. Everyone was courteous. The only “negative” to me was staff not wearing masks when a COVID cleaning was mandatory on the car.

Sh
Review №18

Macco recently repaired some deep scratches and some dents on my Corolla front driver side door. The work is perfect, professional and on time. The cost is very reasonable and exactly as estimated. Roy is very patient and helpful. He addresed all my concerns and answered all my questions, and even gave me a quick tour of the shop to explain the process. Thank you, Roy!

Sa
Review №19

Very nice and helpful staff. The turn around was very quick!

as
Review №20

I had Hail damage got my car fixed in a timely manner!

Ja
Review №21

Friendly employees ready to help you out with any of your car repairs. Loved my experience with this business. They are the best auto collision place in town.

Er
Review №22

They take a really long time to fix your car. Not sure how well because after more than 2 weeks I still dont have my car and no one contacts me with updates. I have to call and even then they dont always know anything. Should have gone elsewhere.

Ri
Review №23

Excellent workmanship, no surprises on the price. I use these people routinely and when they sat the price is this, then that’s the price! Other shops say we ran into unexpected issues and that’s why it more expensive. I’m sure these people have the same situation but they stand for integrity and honesty and if it’s calls for a week a week it is, not 3 weeks later. They clearly understand customer service! Always recommend them !! Thanks for asking, Rick

Je
Review №24

Great place great people always trust my work to the folks at Maaco in lubbock.

Ry
Review №25

Maaco was absolutely top notch. Had a small accident back in November and the customer experience, seriousness, welcoming environment, and speedy work were HUGE. They’re now my go to.P.S. — A friend recently had a wreck and I called Maaco this morning to start helping figure things out for them and they were as pleasant as ever and willing to help.Absolute best in Lubbock, period.

Mv
Review №26

Very very professional and friendly staff. They did an amazing job on painting a two sided stripe on the hood of my new car. I would definitely recommend them for any type of paint job. 10 out of 10.

Do
Review №27

Recently moved to Lubbock so not familiar with body shops for repair of damaged front bumper and cover. Chose Maaco because of national reputation. Damage appraisal was in line with insurance estimate. Helped us arrange timing on repair. Excellent workmanship and completed ahead of schedule, suggesting they had allowed time fo any unplanned changes. Fully recommend.

ja
Review №28

Very happy with the work done. Finished in timely manner and no problems or headaches. They handle everything.

Mi
Review №29

Great customer service and very nice people that do great work. I will be going back to them again and again. And will let all my friends and family know to use them as well.

De
Review №30

They are super duper AWESOME! We got all of our work finished and it turned out spectacular!! If you have hail damage or other body work needed call them up!! Thanks Chad and all of the team for making our vehicle pretty again!

Ka
Review №31

Accidents happen, and when they do - we go to Maaco. The friendly staff treats their customers like family. And services are fast and of great value! Thanks for everything!

Ar
Review №32

Way over priced services

De
Review №33

They didnt look at my car to see what the estimate would be to get it fixed.

Tr
Review №34

Support your locally owned shops instead. Not impressed.They had my car for two weeks only to delay another three days. Blaming a recent hail storm(as if I didn’t ha e a an appointment two weeks ahead). When we picked up the car the receptionist said it had just been painted yesterday. The car did not have two weeks worth of prep to do so I assume it sat there for a week before they even started(like I didn’t have an appointment for two weeks prior)The car had drips and was not yet cured. They rushed it to make money elsewhere. Unfortunate for me. Lesson learned.

ga
Review №35

Excellent service and Perfection of repairs!! Highly Recommend!! I would rate 10 stars if I could. Family owned business and they are so friendly and accommodating. Thank you Maaco!!!

Au
Review №36

Fantastic place filled with fantastic people!The estimates are the lowest I have seen in Lubbock, and they do a fantastic job with the repairs and customer service!Dan and Chad are great guys and go above and beyond your typical estimator from other places.If you need your car repaired, this is definitely a place you should look at before making a decision!!!

Me
Review №37

They are wonderful ! I would recommend them

Ja
Review №38

I needed a taillight for an older model Jeep.The staff knew the part I needed and had it there within a couple of days. They worked with my schedule to set up a convenient time to replace the light. Friendly and professional.

Ti
Review №39

Weve used this body shop a few times, and they did a great job everytime.

mo
Review №40

Great work and great people! Extremely fast service at a very reasonable price.

Le
Review №41

Couldn’t be happier with the paint job to my Tahoe. Chad gave me a price I couldn’t resist, and the quality of the job was great. They went above and beyond, and I love the family atmosphere.Thanks for everything guys!!!

An
Review №42

Fast and friendly service!

Cl
Review №43

Maaco of Lubbock provides Excellent service with Outstanding pricing. The customer service was exceptional & they provided periodical updates as to the status of my vehicle. The paint job was flawless and the total cost was well below any competitors quotes. I keep their business card for any & all vehicle restoration needs as well as reference for friends and family. I highly recommend their business.

Ch
Review №44

I had a great experience with the staff at Maaco. They did exactly what I asked and gave me a great price. They fit me in on short notice and were very friendly. I highly, highly recommend Maaco for any collision repairs you need. Keep up the good work!

Mi
Review №45

Awesome place. Super friendly. I will definitely go back if I need any work done. They were very quick and I was in and out.

Pe
Review №46

First class service! Not only did they fix the door on my old 1972 Ford LTD, they also spent a little extra time lubing the cables and replacing a bolt on the interior of the door - all within the timeframe they originally quoted. As if that weren’t enough, they also found an vintage ford marque that fit into my steering wheel, replacing the empty hole that had been there since before I had the car. These people truly care about the work they do and went above and beyond with my vintage car. I couldn’t be happier, and would definitely recommend!

Gi
Review №47

Ive known of Maaco but never did I have work that needed to be done to my car until a few weeks ago. I walked in and I was immediately greeted! Explained my situation and they assured me they could do the work and I was scheduled for the following morning! I am very pleased with the work the guys at Maaco completed on my car and it looks great. Fair and reasonable pricing! I highly recommend this place!

Br
Review №48

I need the trim adhesive removed and buffed. They did a super job.

Ch
Review №49

The staff at the Lubbock MAACO were professional, efficient and had the best price around. Should we ever need body work done to any of our vehicles, we will definitely go back.

Co
Review №50

I had an absolutely amazing experience with this company! Roy went above and beyond to make sure that my car was taken care of. They even took my car to a car wash and had the oil changed before returning it to me. Seriously some of the best customer service that I’ve ever experienced. I highly recommend using Maaco’s in Lubbock.

Th
Review №51

I was very impressed with the professionalism and speed with which my repair work was done. Chad was the person who assisted me, and he was great. No problems at all, and the car looks great! They dealt very efficiently with the insurance company, and it was ready sooner than I had expected. Highly recommended!

Ru
Review №52

These guys did an excellent job on repairing a dent in my wife’s van. Extremely good price and great customer service. I would highly recommend them to anyone!

Ka
Review №53

I had two dents in my car, one of which was rusted. It was bad. I got a quote in Dallas and it was 4 times as much as MAACO was estimating. Roy was an absolute angel who worked with me as a tech medical student to give me the best deal he could. An absolute quality job. It’s like a brand new car. You can’t tell where the old and new paint begins and ends. Such wonderful staff and they were so welcoming. I’ll be coming back next hail season for sure. Thank you so much to everyone there. This is why I love Lubbock.

Bi
Review №54

Great service

Bi
Review №55

My son Richard needed body repair on his car. He is an athlete at Texas Tech and away from home. He is also on a tight schedule with classes and his workout regimen. I called and talked with the owners and let them know that I was a parent calling from San Antonio. They were very courteous and was able to fit my son into their schedule the same day. Wow! They did an outstanding job getting him up and running. What great customer service.I would recommend Maaco Collision Repair & Auto Painting at Genoa Ave to everyone.Guns Up!

br
Review №56

My family has taken four different cars to Maaco for bodywork. I recently sent my Mazda RX8 needing a new paint job. Dan Seay chose the perfect viper red paint, and even fixed several things on the body I was not expecting. They also repainted all my decals. The day I picked up my car, I was met with enthusiasm for the work they had done, and excitement for me to drive it. I received excellent customer service, extremely fair and generous prices, and a high quality paint job. The Maaco employees make it a point to form positive relationships with their customers, and it shows in their work. Anyone needing bodywork on their car, I always recommend the best in Lubbock: Maaco

Ch
Review №57

Staff was great and courteous! My car was done very quickly and looks like new!!!

Ro
Review №58

We are very pleased with everything that Chad and the ladies in the office have done for us. This was my first time being in this situation dealing with other parties insurance and once the vehicle was in Maaco’s hands they handled everything. There was a couple of things the insurance wouldn’t cover and Chad did not hesitate to let me know we wouldn’t have to worry about it. The car looks great and on top of that, the work they did has lifetime warranty. We could not be happier! Thanks to everyone at Maaco who helped us, they all went above and beyond our expectations!

El
Review №59

Was very easy to get appt, and job was done quickly.There were some problems with the bumper, that the paint would not stick to. They put a new bumper on my vehicle, and would not take more money. What a great place to do business with. I highly recommend them.Thanks, Elton Bass

Ta
Review №60

Extremely good quality and efficient

Co
Review №61

I went to Maaco to have a piece of molding on my truck reattached. Not only did they help me almost immediately but they were very nice and fast. Will definitely come back if I need work done. Friendly and efficient. I believe David helped me out. Great guy

Ra
Review №62

I got my 89 GMC completely repainted with base coat clear coat they did a great job a few small things here and there which I am sure they would fix if I were to go back, but currently not a big enough issue to bother with. Quote was accurate and I could not be happier with my truck. Friendly staff I got my truck back around the time I was told I would. I would definitely recommend them.

Ja
Review №63

Greatly improved since the early days. Ive seen some really good work come from this shop.

Ma
Review №64

Very kind and & courtesy given. I appreciate the work and fair appraisal given. The only reason not giving 5 stars, is the work was not done on a timely manner and waiting on another part to come in before completing of the Bumper.

Ka
Review №65

I had such an amazing experience with Maaco! Originally told it would take a week for my car to be done, but right before Christmas they were able to get me in and out in 3 days! Got out for less than anywhere else I looked and the people are amazing. They remembered me over the phone and when I came in to pick up my car. I will forever take my car and family cars to this amazing family operated business.

Su
Review №66

I have had a great experience with Maaco! The work was done well and the staff I encountered was great! Very friendly and helpful despite being very busy!

Sh
Review №67

Maaco is always so helpful to my family when needed. They did a wonderful job on our full door repair and got the job done quickly and without hassle. Wonderful local business to support!

Le
Review №68

Love love love everyone here! My car looks brand new after having pretty bad hail damage and a bumper repaired! They were also able to get my window replaced for me!

Mi
Review №69

Had my truck fixed in one day. They didnt waste any time!

Sa
Review №70

Maaco repaired my car after a front end collision. It now looks just like it did when I first bought my car!The staff are very friendly and knowledgeable and are always willing to help you. Their estimates are very reasonable and as a recent college graduate with no money, they were very understanding of my situation. Thank you so much guys!

Au
Review №71

Friendly & helpful customer service.Gets the job assigned to them done in an exemplary way.

Ma
Review №72

Got my windshield replaced with Maaco and plan on more work to be done by themFantastic group!!

Ch
Review №73

From the estimate to the repair. Service was fast, friendly, truck looks brand new again. Definitely the place to go.

E
Review №74

Fantastic service and great people. Roy and his team really went above and beyond in painting my wifes car and especially my S10 Blazer! Highly, highly recommend them for quality work.

Da
Review №75

Drove my Tundra thru a carwash with the antenna and entire housing to be ripped out along with breaking my windshield. They made it look and work like it was new!

Am
Review №76

Very friendly people and helpful. They give free estimates tooIll definitely be going back!

Sa
Review №77

The staff is awesome!!

Va
Review №78

The staff at Maaco in Lubbock, Texas, recently repaired my 2001 Ford Explorer Sport and did an excellent job on matching the paint. The vehicle looks great. Maaco has proven to me twice that the job will get done correctly and in a timely manner. Thanks guys!

Co
Review №79

Best price and great service but am still having issues with my repair. Will raise to 5 🌟 if I can get them to warranty their work.

Ha
Review №80

They were quick fixing my car. And they provided me a ride home and back to pick up. Excellent customer service. Will return if I ever need to. Time will tell about the work done but it looks good to me.

Ma
Review №81

Fast and friendly! Ive been here on two occasions and let me tell you it was a pleasant surprise, they finished on the day they gave me and their prices beat everyone else out. Highly recommend!

Al
Review №82

Amazing place! Truly outstanding! I called them around 3:30pm on a Friday with a broken window motor...with the window DOWN! I had already gone to 2 jeep dealerships who couldnt do anything until as soon as that next Tuesday and called several places who said they could order the part but didnt know when they would get it in. I called Maaco and spoke with Sheila who took my name and number & said she would see what she could do.... not even 20 minutes later she called me back (which is amazing all by itself these days) to say she had found a part in town, was having it delivered to them same day, and got one of the mechanics to stay later than his shift so they could get me in that same day!!!!! AND it all cost me less than what the dealership estimated for me.... AMAZING!!!! I will definitely recommend these guys!

Pa
Review №83

I drop off and pick up cars for Hertz.

La
Review №84

I have used these people on four different occasions and have always had excellent service from them. The prices are reasonable and the employees have been courteous and prompt. You will not go wrong with MAACO of Lubbock. I have another project and yes, I will be calling on them again.Lanny CoveySnyder, TX

Al
Review №85

Best Place Ever With Amazing People. They Fixed My Dent And Its Completely Gone. I Highly Recommend Maaco (:

Em
Review №86

You guys are amazing. You got my baby looking like new again and Chad was so much help. Will be telling everyone about yall and will tell everyone to ask for Chad Bouse!

Ri
Review №87

Awesome job very friendly and detail orientated. Had hail fixed car looks great!!!

Ch
Review №88

Macco is an awesome place. They always give me a fair price and go above and beyond to make sure my car is in great condition.

Is
Review №89

They did a really great job and so fast to, I would strongly recommend them.

Ro
Review №90

The best repair shop in town. Theyre always willing to go the extra mile for their customers. Wont go anywhere else.

Ga
Review №91

Great experience had my 07 impala fix there couldnt tell it was in a accident...match great assemble perfectly. Staff in front professionals made me feel comfortable and I didnt have any to worry about love my experience.....thank you Maaco of Lubbock

Vi
Review №92

They did an awesome paint job on my Harley, they had it in and out in a week. The old girl has never looked better. Would recommend them to anyone.

Br
Review №93

Awesome and friendly staff! I had a great experience with the team at Maaco!

Be
Review №94

This is a wonderful place. Very Nice people and more reasonable than most.

Ka
Review №95

I went to Bolton’s and they wanted to charge me $65 to change my light bulb. So I went to macco and Roy charged far less and it was done in just a few minutes! I will never go anywhere else!

De
Review №96

Roy & his crew are very considerate of your needs. They do an excellent job and finish their jobs in a timely manner

Sh
Review №97

Talented craftsmen, friendly service and trustworthy people. I cannot recommend this particular shop enough!

Jo
Review №98

The body work job was terrible. Hatchback still doesnt close right, over spray inside hatch and items. Very unhappy with work done .

Sa
Review №99

Great customer care, & my car looks like new! Thanks to the great people that work there and know what theyre doing.

Ki
Review №100

The owner Roy is completely unprofessional, and so is his staff! To bash service members and hang up on customers is beyond horrible. If you want good customer service do not take your car here!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:5721 Genoa Ave, Lubbock, TX 79424, United States
  • Site:http://maaco-lubbock.com/
  • Phone:+1 806-792-1570
Categories
  • Auto body shop
  • Auto air conditioning service
  • Auto body parts supplier
  • Auto dent removal service
  • Auto glass shop
  • Auto repair shop
  • Auto restoration service
  • Glass repair service
  • Radiator repair service
  • Truck repair shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:9AM–12PM
  • Wednesday:Closed
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:8AM–5:30PM
Health & safety
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Highlights
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Similar organizations