I called 5 days ago and was to be called back the same day. Nobody called so holiday weekend now its Tuesday. I am having my tv hooked up Thurs between 8-10am yeah. Not cheap tho...all cable companies charge a arm and a leg. Good oΔΎ USA...
The worse customer services in this facility. Come to drop off equipment and they make me wait for 30 minutes for a piece of paper.the gentlemen cancel my account instead of taking the equipment out of my account.
Big thank you to Gabriel, heβs the best. He was very helpful
Iβm disgusted with Xfinity rite now. Apparently they donβt replace the same device twice, but theyβll take t$15 a month for over a year and call it insured, but when it comes time to replace it (again) NOOOO WAY!! And they wonβt gimme back my money for the insurance. Crooks I say. Crooks.
How... the hell... do you let someone cancel someone elses wifi??? Whoever decided to not match up the information on the CONTRACT with whoever called yall to cancel our service needs to be reprimanded. I work from home on my computer and you cost me a whole day of work!!! You didnt bother checking the name, phone number, password for the account, nothing! Just took some random persons word and shut off service WE PAID FOR!
The worst place you can come to. Terrible service and they dont help you at all. The people who work there are people who have no knowledge whatsoever of what is being done. They do not explain things well to you and then they will put you in a tremendous trouble. You lose a lot of money in this place.
After leaving sprint for 10 yearsHighly disappointed .I now have a phone with no insurance.It wasnt offered and it was suppose to be onBc we had said I wanted my phone exactly like the one already on account .So now Bc employee did not do his Job.. I have no insurance.First person I talk to in store was so rude . The manager was nice but midway like over 30 mins In he went to help someone else.He left me with another employee who decided to take a payment while helping with my phone that shows no called ID to all my numbers lol.So unprofessional - and no help once so ever . 1 month in - well ya !
Rep was not willing to try to accommodate my request. Im currently considering to cancel my service.
I had a problem that has been dodging me for weeks. Thanks to the knowledgeable staff, it was resolved in 5 minutes!! Thanks
Went here to exchange some equipment pick up new remotes for my mothers house. I am authorized for access to her account but if the time was not authorized to exchange equipment. They were extremely helpful in patient and getting the authorization from my mom for me to exchange the equipment and pick up the new remotes. Friendly staff efficient great experience
With zero luck getting my issues resolved remotely, two technicians came by my place on Sunday and were finally able to resolve the problems I had been having for a month. I really, really hope that this is getting to the right people, but if you have a Scott and Roosevelt working from your location (not in the store, but technicians) please give them my sincere thanks for helping me out on Sunday. If I can provide any other information to assist in getting this feedback to them, please let me know. THANK YOU!
Nothing to do with the store BUT Comcast should be ASHAMED for capping data and charging up to $100 extra for users who go over the limit! As if Covid hasnt already devastated American life as we know it, customers now have the added stress of worrying about going over data usage when it is unavoidable with all the work from home, learn from home that is now the new norm. SHAME ON YOU COMCAST i will be searching for other alternatives. Laugh at this all you want but Karma always finds its way.
Store is very clean. Staff is very friendly and knowledgeable .
Not helpful at all.
Cuz theyre always slow and I can never get through to them and half the time I go there my problem is not solved
Pitiful, wanted to upgrade a device I bought new a year ago from you and was me with resistance about data transfer and exorbitant charge to upgrade. I can go to any other major carrier and transfer my number and get the same device at a fraction of the cost. Youll be losing a customer...
Salespeople very friendly and patient.
Not happy with the survice it took 4months 2get my land line house phone to get set up properly
Was not crowded sales lady explained everything I asked . Very well done
Its ok
This location is fantastic! The Consultants are very welcoming and they are very honest and are willing to work with you as well as do all they can for you to assure that you have the best experience possible. This is one of the reasons why Ill be and Xfinity customer for life.
We were having a problem with the phone/service.Pablo was able to resolve it perfectly.Great professional service
Good deals on phones
Staff very helpful
Convenient area just opened at this location it really nice inside you cant be bored you get to watch TV and they have a lot of stuff you can look at and learn about like there cell phone all the accessories the alarms systems they got all that stuff laid out for you poke at and they got a good system in there grab yourself a number they call your number and you go up I was in and out of there in no time an the customer service was great .plenty of parking. Go check it out
Surprisingly happy I stopped in. Calling and waiting for someone to answer the phone after an hour would have been infuriating. They were actually able to make useful adjustments to my account. Fortunately I was able to go during the day.
Xfinity store is an extremely nice store.The service you receive is great.You dont have to wait very long for a representative to assist you. The store is so clean and well kept its a very comfortable atmosphere. The personal that work there are very nice, very professional I would say.
Friendly Staff. Allows you to swap equipment instead of waiting for a tech.
Quick - clean - professionals
This place sure does look but it was nothing but a hassle for me. I wanted to return my equipment because I changed providers. I had to check in and sit for over 20 minutes waiting to talk to someone about my equipment. As far as Im concerned my business with comcast is over. There is no need for me to see a representative. Take your equipment back and let me go on my way.
Why should a place that deals with problems and service issues be so busy?waiting line out the door,for what they charge there should be minimal issues
RICKY is the best customer service representative I have ever met . A very good & attentive person .
Very helpful and quick.
Incredible incompetence. A simple modem return took more than an hour on a slow day. The incompetent staff is either not at their counters or are taking around an hour per customer
Jaz was nice at plain at store but only 2 ppl working there for 12 customers?!? Spent 45m on phone with CS, Drove to store, waited 60+m, to be given a new box AFTER I turned in my bad one. Saw several ppl come in, see the wait, swear and leave. Staffing needs to be addressed?!? Took 5m after I got new box and then of course, box DIDNT work and spent another 60+m on phone w CS AGAIN to activate both box & remote. New box shouldve been activated/serial # recorded BEFORE I left the store with it?!? Waste of half a day.
Ty for the help
Quick and easy with the help of associate Y. Lopez very helpful thks
Its so much nicer talking to someone in person.
Helpful
Fast and easy to pay my bill
Excellent service. Got new package. New equipment. And a few new accessories. Calling in to get help however, a big fat ZERO.... tjeor phone service is BAD...BAD....BAD.....
X finity covers all of my telephone and entertainment needs With 24 hour technical support And reasonable prices That I could afford on a budget.
For the love of GOD do not use Xfinity mobile, they will NOT solve any problems you have. Waste my fing time every time. Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Besides that price is being exorbitant and just continue to go up, with no better service I might add, when you go to drop something off you have to check in and wait 10 to 15 minutes to drop it off. Should be able to just drop something stupid off right at the door and not have wait again to see a representative
Used to enjoy what Xfinity has to offer.... but not almost every 1 or 2 hrs theres no service or the service is really slow even when we just change the router. Hope you fix this problem because you gunna lose a lot of customers!!!!
The employees are great. The store is clean and tidy.
Very inefficient way to streamline equipment returns and paying for bills. After checking in with someone at the front of the store, they told me it would be just a couple of mins. Instead it was a long wait over 30 mins. The customer service rep didnt start taking customers as they checked in, instead she chose Willy nilly who to attend. Everyone was complaining about how inefficient it is. They need to get their act together!!!
Horrible experience. Staff must of been having a bad day. Customer service sucked. The person that attended me didnβt help with not one thing but give me attitude the whole time. I felt so disgusted i had to leave and travel to the store in Methuen where they treated me 100 times better. Sad i live in the same town but much rather travel far for better customer service.
Knowledgeable staff. Xfinity mobile... Best deal in wireless for quality at price.
Excellent customer service as well as offers hard to find anywhere else
I just love when the woman at the lowell, ma Xfinity store says we are all set when we return our old equipment, and 5+ months later we have a 20 pt credit drop because we apparently owe comcast over $150 for the equipment we already returned! Customer service was no help she had a snarky attitude and basically blamed us for not saving a receipt from 5+ months ago to prove it and laughed at us. Absolutely terrible customer service, I would not reccomend this company and am sorry to those who have to use them. We have been loyal customers, paid bills early and were very forgiving of the countless times that the routers have not worked, and we have to problem solve it ourselves because they dont know what else could be the problem, seriously? If I could give no stars, I would.
Probably the only good thing about this place is the ability to watch a show while you wait 30 min before being called up to the counter to exchange 2 boxes and cancel an appointment and the woman serving me was rude as anything like you have me waiting over 30 min for a simple exchange and then not even having the right equipment in stock a joke for real
Same tired practices. The staff said no problem no instalation fee or up front fee or pre pay. Then get hit two months on first bill. Call service center and get lied too. They just got in trouble with FCC for shady practices and still up to the same tricks
Very curteous and attentive staff. Provided accurate information, and resolved all of my issues in a timely manner.
Nice set up...VERY PLEASANT AND ATTENTIVE STAFF.....
Great service in and out very quickly
Worst experience ever. I just wanted to drop off a cable box. I had to check-in at one counter where they scanned and took my equipment, but was then told they couldnt take it off my account or give me a receipt until I wait in line for the 2nd counter. Its been 45 minutes and Im still sitting here waiting for my reciept. The only 2 people here that apparently can give me a receipt for the equipment they already took and scanned have been with the same customers for over 30 minutes. I literally have to sit here and watch them shop for new plans before I can get my receipt.
I HATE comcast, horrible company, horrible customer service. Phone # to store goes to automated call center.Xfinity mobile is not worth the trouble. Even sprint was better
Great Service very helpful. Thanks
The customer service is terrible. I had a bad equipment and went for replacement and the guy gave me a new one, but he wont even check it. His terrible lie was he does not even have plug to test it.
Very informative, probably switch from Verizon
It was quick and easy, staff was helpful
Much faster service than the old outdated location.
Very polite and efficient employees.
Horrible went to drop off a rental modem not get locked into a sales environment. I should have gotten receipt for the equipment. Staff was abusive.
Good personalized customer service. Impressed.
The service was ok. I cancelled an account and returned all the equipment without having to spend an hour on the phone with a pushy salesperson. My father added equipment to his account and a second phone line... that went ok, now for the bad part. We set up a service appointment to have the line, from the pole, moved from one side of the house to the other. I asked for them to call me before ariving so I could explain what needed to be done, and never got a call. I was supposed to be added to the account, so I could troubleshoot problems over the phone, or make appointments if necessary. (Lets face it, at 72 years old, dad is a little technically challanged.) After the line outside was changed, the house had no phone or internet. I tried to trouble shoot over the phone only to discover I was not added to the account. Now both Mom and Dad are retired and own a camp in NH, so they are nowhere to be found, and I may have mentioned, technology challenged and unable to grasp the concept of keeping the cell phone on when it is not being used. Needless to say, it was a fun week with 2 children, one of which is autustic, with no internet in the 120 degree heat.....
Very helpful professional and curtious
Short wait and knowledgeable staff.
Helpful staff and knowledgeable.
Great place to do business.
Had a great time at this Verizon fios store. Ahmed gave me this POWERLOAD of a bundle deal my man. Internet, HBO, security and all I had to do was get felt up next door in the McDonalds parking lot. 10/10, dynomite, would get Fios again.
Went in to drop off equipment. Fast and easy.
Very helpful
This is a terrible customer serviceThey do not care
Service isnt that friendly.
The service was poor I asked a clerk about a mobile charger and she clearly did not want to spend time helping me
Cut the cable! Lousy service, dropping channels and constantly raising rates.
If I can give this a zero I would. Horrible service. My wife schedule An appointment to get our stuff around 10-12pm to only find out that they cancel my appointment due to something. No one didnβt bother calling to let us know about the situation until we called.
People at store are nice and patience with me
So horribly slow. Went there on a Sunday afternoon no less only to return some equipment and waited at least 45 minutes. SAD!
Paid Sams bill for her! New Comcast store by Target & Chucky Cheese!
Unbelievable customer service
Lit
They have camera in the mens room.
Friendly service quick service
Reliable service and helpful
Very horrible experience...person attended me was very rude..he didnβt want to help me about my questions
Awesome employees
Good
The help me new Improvement
People with attitude. But gets your stuff done
Very kid unfriendly not what I expected.
Nice staff, can get busy sometimes, but even in busy times they try to get you in and out fairly quickly
Quick, patient, polite
Great service
Just paid a bill
Help full