Just had an excellent design session with Kim Gable. She was professional, thorough and efficient! I was in interior design 30 years ago and was impressed with Kim, the store vignettes, on trend fabrics and leathers, numerous options, overall pricing, and sale discounts plus 18 month finance option. A designers dream at your fingertips!

Don’t purchase from this place. They have lied more than once to me. It’s always a headache to work with them. I have purchased a couch from Bassett twice and I’ve had issues both times. Never again.The first time was a shipping delay. They delivered a partial shipment but didn’t tell me in advance. That was a lie of omission. I got rid of all my old living room furniture to make room for the new furniture. So we went for a month without seats for everyone in our living room. And they tore up my lawn when delivering my furniture.Unfortunately, I did return, thinking that may have been an isolated incident. I should have known better. The second time I was offered a protection plan but told I would get my money back if I didn’t use the warranty coverage in the form of in store credit. Ok, I can spend $300 if I don’t use it. I held onto that paperwork and receipt for 5 years. Only to be told I have to purchase something for at least $600 in order to use that credit. Nowhere in my paperwork did it say that. I learned I was supposed to get a box with details which was supposed to explain the details of the warranty. I never received it and I feel like I was lied to by the sales associate. The store did not make it right when I came in to redeem my credit. They could have and they should have. They have lost a good, repeat customer.

Will never go back. Rude staff, uneducated, late delivery on lamp. Was offered someone elses lamp that had come in. (Wasnt even the same lamp) was offered dusty, scratched display at no discounted price. Then was told, its just a lamp.....maybe so, but was also looking at bedroom suite and kitchen table/chairs. Glad it was only a lamp they wont get anymore of my money. Felt like once they had theyre money. I was on my own. Lamp is beautiful but Very dissatisfied with customer service!

We worked with Anne Nguyen to plan, design and order new furniture for our living, family and dining rooms after downsizing from a larger home. Anne was so creative, thoughtful and a great listener. She took time to understand our needs and design preferences. She even advised us on accessories, accent colors and paint. We are thrilled with the look of these rooms and receive a lot of compliments. I recommend Anne highly and would not hesitate to work with her again. She is super talented!

Many thanks to Anne for the excellent service provided at Bassett Furniture in Louisville. She helped us narrow down the furniture options, select among a vast inventory of fabric options and selected the perfect pillow colors to tie the room together. And delivery was early! Great experience Anne. Well done.

I wanted to say the service I received today at Basset was wonderful. Victor did an amazing job helping us find the perfect sectional. He provided many options of inventory. He was also very prompt and pleasant.

Wonderful selection found my perfect bedroom suite at a fantastic price

Way too expensive, even the Clarence section was priced more than the regular price should have been.

We have had the worst experience ever! In February 2015, we spent A LOT of money on buying new furniture for our newly renovated home. This was a hard decision to spend so much money, but we wanted good quality furniture. We bought an accent chest, a copper table with 6 chairs, one sofa and a chair and a half with ottoman. First issue we had, was with shipping. We were told the items could be purchased and stored until we were completely finished redoing our floors and paint, as they were having a great sale. We received a call from the delivery place saying our furniture was to be delivered about 2 weeks after the 30 days it would take to custom do our sofa and chair. The delivery place insisted they do not hold furniture. Our next issue came when the furniture was delivered. The copper top table had a significant scratch in it. We did have it repaired and the gentleman who repaired it was WONDEFUL! Issue number 2, we noticed about a month after receiving our furniture that the chair and a half fabric was fraying all along the seam and bottom. Again we had the repair gentleman come, he provided us with a new cushion cover. He also mentioned it must be a defect in the fabric. Problem number 3 and 4 came when we noticed that the couch fabric is pilling up everywhere and one of the kitchen table chairs got knocked over and the leg split. The knob on the drawer of the cabinet is now coming off as well. Mind you most of this furniture is for our living room, which is Not our main living space. Its more of a sitting room. We bought the extended warranty for all this furniture to cover and accidents or anything that happens per our sales rep! We have filed claims with Guardsman and were told no of this is covered!!! They dont cover defective fabric and as far as the kitchen chair goes they claim we didnt meet the guidelines for claim? I am more than upset and disgusted in the quality and response we have gotten after spending almost 10,000 dollars in furniture for our home, we worked extremely hard to save for! A HUGE letdown and we are sick about the money we feel like weve completely wasted!

WOW!!! Fabulous.Beautiful display and wonderful customer service.Sure to please.

The product is great and sales staff was friendly and helpful but not pushy.

Friendly, helpful staff.

Good selection of high quality furniture

Very nice

Adorable furniture