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Autobahn Motors llc
1403 Hugh Ave, Louisville, KY 40213, United States
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Autobahn Motors llc
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Ka
Review №1

Wow! What an AWESOME experience! No one likes to go to a service shop and feel as though they’ve been taken advantage of- that’s why I hate taking anything to service… especially as a woman. Well this was anything but that! From the first phone call to the car in the service bay everyone was respectful, knowledgeable and kind‼️I didn’t feel as if anyone was speaking down to me or in any condescending tone/ manner! One of the cleanest service shops I’ve ever seen!! I also received 10% off parts because I belong to MBCA!!I will recommend Autobahn Motors to everyone!

Te
Review №2

Great service. Offered good tips for our vehicle. Decent prices.

Pi
Review №3

I Took my vehicle to be checked out because it will barely drive. They had it for three weeks and told me that it will cost $4200 to fix. Luckily I got tired of waiting and took it somewhere else and it was fixed for $200. The guy who answers the phone is very nice but those clowns in the back are con artists. If you don’t know exactly what is wrong with your car do not take it there.

Co
Review №4

I brought my 2007 Mercedes C230 in to have the spark plugs replaced, because It started running rough a few weeks ago. They kept my car for about 1.5 hours while I waited. I got ready to pay and found out they didnt fix anything!!! They charged me $121 for an inspection and gave me a long list of expensive repairs they think need to be done. This car has 170K miles on it and I told them I only wanted to fix the things that absolutely need to be done to keep it running smoothly. Dishonesty is something I will not tolerate from any business. They should have told be beforehand they were going to charge me $121 to tell me what I already told them when I walked in the door. I also checked with the BBB on this business and it seems this isnt the first time they have been dishonest.

An
Review №5

Service was good and pretty quick. Will definitely return.

Ka
Review №6

Car was stalling and just having trouble starting. It was time for new spark plugs. Brakes were also going out. They did a great job on replacing them. They also really courteous. I can definitely feel the difference! Have some other things to do. Will go back.

Mo
Review №7

I love this place They are the most honest people and respectful The prices are affordable this is the only place I take my car too.

Ra
Review №8

Ok they did a great job on the c is bout asked about doing work in mls guy acted as if he didnt know much about Mercedes not sure if it was because I was a woman or not but they did an awesome job in my finances c is great job

Ma
Review №9

Amazing place with amazing people! Quality service & knowledge at very fair prices. Will always take my Mercedes to Autobahn, they are the best.

K
Review №10

They do a good job of keeping up on the maintenance of my Mercedes Benz. They also offer an educators discount. Dont get ripped off at the dealership!

Ka
Review №11

They know German cars!

Re
Review №12

VERY fair pricing, no service sale dill hole trying to up sale you on garbage you don’t need and mechanics who are very capable and they are typically fairly decent at scheduling you in. Always been very happy with this place.

Se
Review №13

The worst shop! Do not waste you money with a mechanics and an owner who tells you that they don’t know if a problem can be fixed. That is autobahn service for you. They keep your car for days, make you run multiple trips to the shop, and at the end car is still not fixed. Horrible customer service and knowledge. They will cut you off when talking and tell you to shut up. Unbelievably horrible experience. Never again.

Se
Review №14

They always do good inexpensive work in a timely mannor.

Da
Review №15

Great

Cr
Review №16

I highly recommend Autobahn! The gentleman was so patient with me listening to the concerns I had about my vehicle. They explained everything to me in detail and explained to me preventative measures to take to avoid costly repairs. They were very genuine and honest with the repairs I need. I highly recommend you try them out for yourselves.

vi
Review №17

The owner gets personally involved to make sure youre getting the service you paid for. Outstanding and fair man. This is one shop which places integrity and honesty before anything else. It was my first time there and felt very comfortable and extremely pleased with the service, knowing that I wasnt being taken advantage of. I highly recommend it. Taffel motors doesnt come close! Thank you!!

Am
Review №18

Autobahn employees are always friendly and they have great customer service. Highly recommend this place. Thanks for fixing the car headlight issue 😁

Tu
Review №19

If my wife is happy their service they deserve six stars. thanks again guys

La
Review №20

Horrible place. I called them and ask them to diagnose my car and fix the issue do you not know it’s going on literally two months and they have yet to fix my car got my keys and everything. Not only that I had my car towed there after they told me they would check it. It cost me $107 to have it towed there from the location I was at. They’re now telling me “Sorry sir we’re really backed up you will have to take it to somewhere else.” TWO MONTHS later. But yet they’re constantly taking cars in. Now I got to go have my car towed to another location that they will not reimburse me for. They lied to me. They lied to my mother. Each week it was a different lie. I have to go to another state to get my car fixed. I’m not even the type of person to leave bad reviews. I really hate leaving bad comments about peoples business.

ty
Review №21

I have been going to Autobahn Motors since 2004, when I got my first Mercedes. They are excellent mechanics and they do excellent work. Being a consumer, it is rare to find a shop where trust is not an issue. I trust the guys at Autobahn. I not only trust the guys, I have developed a lasting friendship with them. I feel very confident in their judgement when it comes to what my cars need, or dont need. I am very satisfied with their service. They do a great job! Thank you guys. Tyrone

Jo
Review №22

These guys are great. Ive had more than one repair where I was holding my breath only to find they are always very reasonable, and never try to get me to do repairs that are unnecessary. I recommend them to anyone who has a BMW.

Lu
Review №23

The guys at Autobahn are great. I brought my BMW X3 in and expected it to cost around $1,200 to fix because I got it quoted from another place. I added an oil change and had them fix a leak in the windshield wiper compartment and the price was still half the price that was quoted. I highly recommend them and will continue to use them.

Ge
Review №24

We love this shop. I thought I was going to need a major repair, and when it turned out that I didnt, they took the part of and didnt charge me. Very honest guys.

Da
Review №25

Love these guys!! Always honest about what needs to be done. The work is always done within the time frame they tell you.

Co
Review №26

Hard working and honest shop. Ask for Brad for all your BMW needs. He is very knowledgeable and treats everyone fairly and respectfully.

Ja
Review №27

Always a good experience dealing with Autobahn Motors. Professionalism is so evident in their work and relationships with clients. I trust their knowledge and the effort they make to stand behind the work that they do. I can expect and count on it.

th
Review №28

It is truly wonderful to take your automobile to a shop where there are genuine car guys who not only understand the finer nuances of great engineering, but take personal pride in what they do to keep everything in tip-top shape. I couldnt ask for better or more competent service!

Ro
Review №29

Fantastic customer service! Don goes above and beyond with his customers. He provides honest advice and is very knowledgeable about the vehicles he services. The only place to bring your Mercedes in KY!

Ja
Review №30

If youre have a Mercedes Benz you must take it to Autobahn great people, great service, great prices.

Na
Review №31

Will never take a BMW anywhere else! Brad and Russ are top notch...have been for the 10 yrs ive taken my 4 BMWs to them.

Te
Review №32

Very nice people, quality service at very reasonable prices. Top notch shop I highly recommend them for all your Mercedes & Bmw needs !

Em
Review №33

Quick & professional service.Friendly & knowledgeable staff.Clean shop & waiting area.5*

Te
Review №34

Great people, great work! They go above and beyond job. I don’t trust anyone else with my Mercedes!

Na
Review №35

Will never take my BMWs anywhere else. They assess what is wrong and fix it at a fair price. Never been overcharged or had an invoice magically jumped up to $750, which ALWAYS happened at the prior spot. Great service!

To
Review №36

Had a great experience today! Thanks Brad.

Ky
Review №37

Amazing customer service and extremely knowledgeable

Cl
Review №38

Words can not convey how happy I am with the customer service that Don and his staff provide. As a parent of a Louisville student, I know our old Mercedes is in good hands with Don. I give Autobahn Motors 10 stars.

Ma
Review №39

Great staff . Owner works with you to make sure repairs are competed with quality.

Di
Review №40

Fast reasonable service, new home for my cars service needs

St
Review №41

The best guys to work on your BMW!

Ja
Review №42

Picked up a bmw off craigslist for dirt cheap after they diagnosed a bad motor, it was actually a bad battery causing car to go into limp mode. Ive put 6500 miles on the bad motor with no issues. They either are very bad at their job or they are crooks.

Ph
Review №43

I bought a Used Mercedes and the seller lied to me about the problems. Don showed me 3 pages of whats wrong with it. I appreciate honesty. Now to deal with the seller.

Br
Review №44

For expert, reasonably priced Mercedes repair, this is as good as it gets. Don is extremely knowledgeable and honest.

Da
Review №45

Good, honest work.

Pe
Review №46

I understand that the Autobahn Motors is a great shop and the BMW shop is needing some training Customer Services Skills.

Bi
Review №47

Very helpful. I will only be bringing my cars here from now on. Thanks!

jo
Review №48

Really nice people who do great work

ch
Review №49

Was denied service on my BMW becuase they couldnt get my car started. Was told on the phone the by i guess the manager, the job was to big and he couldnt push his mechanics to work on it. My car had been sitting up there for two weeks, and they wasnt even going to call me back. I just find it ridiculous to recieve that answer, especially when the guy on the phone asked me what was wrong with my car( starting issue and oil leak) before I even dropped it off and he told me to bring it. I thought I was bringing my car to professional mechanics, and got told they couldnt get it started lol.

Li
Review №50

Awful customer service is terrible I rather pay more somewhere else if youre a woman run! You come for one thing leave with another problem. Ghetto, uneducated, rude manager.

Ka
Review №51

This is a go-to repair shop for BMW owners. Been a client for years.

Ru
Review №52

As good as it gets in repair

Br
Review №53

Truth only then with my Mercedes and BMW

Jo
Review №54

Great work

Fi
Review №55

Don is excellent

Th
Review №56

Super customer service!!

Information
12 Photos
56 Comments
4.6 Rating
  • Address:1403 Hugh Ave, Louisville, KY 40213, United States
  • Site:http://autobahnmotorsky.com/
  • Phone:+1 502-473-7858
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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