Have always had amazing experiences with this location. Ray was incredibly helpful and got me right to the part that I needed after I had ordered incorrectly online. He even helped me with tools to install. This location Continues to impress me with their courtesy and knowledgeable staff.

Excellent prices, quick store-to-store deliveries and great customer service.

Promptly pointed me to the right product for my car based on make and model. And, were very informative about how to use it.

Very helpful and offered more information then I was expecting, but that information was very helpful in picking out my brakes and roters.

Get top quality car parts.

Fast professional service, its NAPA.

Consistently good service

Nice bunch! Had what I wanted.

Prices were fair if you know how to shop, everyone was kind and it was quite lively. More importantly its one of the few auto stores I can walk into as a woman without people asking if I know what parts I need, or if I know my car make or model. They offered to help but said it in a way, were they seemed to understand I know what Im doing.

We love working with these guys. It being family owned offered a much better experience.

Great advice with the parts!

Very helpful and knowledgeable staff! Not very crowded, and overall a pleasant visit. Didnt have the bolt I was looking for (to be fair, not many auto parts stores will have bolts in stock), though they did offer to order the bolt and have it there in a couple days.

I hate parts stores that staff the counter with ego punks. These guys are great. No egos and they understand my antique trucks better than anyone around.

Wasted my time. The guys not even wearing a real mask

Called to ask a question the guy asked if he could put me on hold. I said yes waited for 5 mins and then decided to drive there while on hold. Still on hold 30 mins later when I showed up at 615 only to find the doors were locked even though all signs showed them to be open till 7. Dude, you cant even pick up the phone again to tell me you are closed?!

I purchased several batteries from Napa. They loaded them for me so I did not notice they were the wrong batteries, screw terminal instead of post. Instead of saying, ok, they tried to argue that I can not return them because they are used and that they will work for me. They are brand new in touched. I have a battery tester and found they tested 200 amps less than the equivalent post top batteries that are the correct batteries.

These guys have been around for years and all know what theyre doing and talking about when it comes to auto parts and mechanics. The guys here are friendly and knowledgeable. I would definitely recommend this store for any of your auto parts needs. Great place.

We arrived at 7:45 and they are closed. This wouldnt be an issue except both the web and their front door say they close at 8. There was someone in the building we could see him in the back. So I have know idea why the lights were out and the doors locked. Guy in back didnt answer the phone either.

Always very helpful!

Staff was helpful and they had what I needed in hand. I was in a pinch and on a very short timeline. When I called they checked the system that the parts I needed were in stock and also did a visual check before I came in to pick up the parts. When I arrived, they were ready to help and very kind.

Ive been going to this NAPA since its old location on County Road. Im a DIY person and have several cars and pieces of equipment I need to keep running. NAPA almost always has what I need in stock, or are able to procure it before the days is over, unless it is something obscure.I have appreciated their service of renting equipment for free (with refunded deposit) and fair return policy.Ive seen some negative reviews on here. I certainly havent had any bad experiences; those who work there generally are knowledgeable, probably more so than they need to be for looking up parts and retrieving them. Ill pick their brains sometimes for insight into how to do something, or a little help with troubleshooting, which probably really isnt the job description, and they are usually helpful.

Have been here a few times, last time was it. Ordered online for the discount, show up, wait in a long line of people, get to a cashier finally and they say its not there, so we look it up and they charge me full price. When I say, but I ordered online, they said, well, we dont have it. Thats it. Time before a woman behind the counter sold me a specialty socket that Id asked for US made, got home, under magnifying glass, CHINA. I give up. Dishonest people, crooked business. Same crap parts as anyone else now, so get it wherever is closer. No more going out of the way for NAPA parts for me. These people just suck.

Great staff. Help me drop in the battery and new wiper blades morning. Knowledgeable, price competitive, and friendly. My go to auto parts store and for good reason.

Dale and his team are top notch! Best service and part guys around

Im not always glitz and glamour! Im a Git-Er-Done Girl, too! When the project seems simple enough I find it easier, faster and cheaper to do it myself. The people who work here are pretty helpful about answering questions... and if Im still wondering when I get home, then its off to YouTube for my answers.

I always prefer Napa. That said there were 2 men at the counter. The first man I spoke with was closer to the front windows. He didnt have a clue and I soon realized I was getting nowhere with him. When he went in back I stepped over to the other man and he knew exactly what I was asking for and solved my issue. But when the first man came back, he took over and all was lost. I went to another auto parts store and got what I needed in minutes.

They were helpful in finding the part I needed! Folks were decent there.

Went to the Louisville NAPA at 6:30pm tonight for a battery. I asked the young lady if someone could install it for me. She asked the man that was there, he looked at me like I had 2 heads and shook his head no. I said if I had the tools I would do it myself. It only takes a few minutes. The young lady said that she would give me the tools and I could do it then. Great customer service! Its not like I was there at the last minute. They close at 8:00pm. I used to buy all of my batteries there and other things. Never again! Steer clear of them people.

I appreciate the fact that I can walk in and ask a dumb question and not have the people working there not pass out from laughing so hard at my question. Im not too bad with cars but these people definitely know more than me. Its appreciated.

I needed a new battery for my car and these guys were very helpful and accommodating. I was able to install the battery in the parking lot with some tools they lent me. I highly recommend this store if youre in the Louisville area.

Had a hard to find spark plug for my mower. Dependable. Friendly staff

Retail = customer serviceBad (rude) customer service = people not wanting to spend money at your store.I will now be driving further to go to other stores, which is very unfortunate.I have tried to be patient with a few people at this store, but today was my final straw. I know that other employees witness this rude and demeaning tone they take with customers. I sure which another employee would say something about it. I would be happy to talk with mgmt about this if there is a way.Not all people that go to an auto store are experts, and I dont act like a donkey when I have to help people with the things I specialize in.I would think twice about spending your money at a place that either doesnt train their people to be nice, or doesnt feel they need to correct people who interact with customers.

First class operation

Where I go if I need accurate advice.

Fantastic and friendly service, I have never been disappointed with this place.

Would give zero stars if I could, the MOST RUDE and AWFUL employees I have ever encountered. Totally incompetent and unknowledgable staff, all I wanted to do was return something I bought. and I will never return and never tell anyone about this place, what a shame NAPA sells good stuff.

Worst NAPA location and very bad employees. The only reason you should bring your car here is to get the wrong battery for your car installed backwards so it will fry everything. I would not trust these people with anything not your car and not your money. Not a single person that works there knows what they are doing and when you say anything to them they are extremely rude. You will get better service at walmart putting the battery in yourself.

Really nice people, helped me figure out my car issue and ran my codes. I will definitely return for any future car repair needs..

One star for customer service. Called numerous times and Everytime I get hung up on, after holding for 5 to 10 minutes. Ill take my business somewhere else where customers are treated better.

Most helpful and knowledgeable most times have the parts on hand for my everyday drivers. And there advice is usually spot on Jodie helps me most the time. And second of all there in the 0027 district.

This NAPA store managed to get me brake rotors and rear wheel bearings and seals for an F550, within 4 hours, on a Sunday. Excellent!

I purchased a NAPA Platinum oil filter for my GMC Duramax and paid $20.53 for the filter. I paid on credit card but had to return the filter about a week later when I could not remove the existing filter. I did not have the original receipt so they cannot look up the transaction using a credit card like most retailers. The price had dropped to about $12.00 on sale so that is all they would refund. My fault for not keeping the receipt but I am not happy about paying $20 for a $12 part. I kept the part and will not go back unless desperate.

Friendly staff that goes to great lengths to help you find the correct products for your car projects.

Great customer service, and they actually had the right parts!

This NAPA location stands for NO AUTO PARTS AVAILABLE and no tools for that matter. If you buy anything from here and if its defective good luck getting it returned without getting screamed and cussed at by the rudest store owner ive ever met. The owner Dale is a joke and thinks screaming at people gets things done in a failing business. It would be great for louisville if this place closed its doors and made room for a real parts shop.

The staff are very professional and willing to go the extra mile to help customers get the parts and products they need to get the job done right.

Helpful staff. Even recommend place for lunch.

Great people to deal with, very happy to help you.

Awesome guys.Friendly, knowledgeable, helpful.

The best auto parts store I have ever used. Their customer service Rocks! They saved me $120.00. Cant beat that.

Professional, friendly and helpful. Great to have them in town.

Sometimes dont have basic parts, but staff is awesome.

They had my exhaust gasket in stock. Friendly service.

Knowledgeable parts guys. They know their stuff

Great staff and are willing to go above and beyond to help you get the parts you need.

Decent amount of knowledge and experience in the staff. They dont have everything, but enough to get just about anything running.

Bad customer service. Went in for brake pads that we looked up at napaonline with the price. Price at the store was $15 more than online, which makes no sense. The guy was pretty rude about it and had a take it or leave it attitude. When I asked if he thinks this will fit my vehicle, he didnt respond and just gave me a look. I asked about return policy and how long we have to return it in case it doesnt fit. His response was how long do you think you need to figure that out. We still bought the brake pads because we needed it and didnt want to wait to get it shipped, but will never go to this store again!

Did not have the part I needed...service was a bit slow

I bought a car jack and didnt use it and they wouldnt let me return it the same day. Nothing but rude snooty old men work there. Ill gp to the one in longmont instead

Absolutely horrible customer service. They will talk to you in a arrogant condescending manner and treat you like youre stupid. Do your self a favor and go somewhere else.

Basically, I will never use Napa auto parts again. I bought a water pump from this place about a year ago along with a new Serpentine belt. The water pump went bad, makes a horrible whining sound. I asked them if they could warranty out water pump they refused to warranty it because I didnt have the receipt. What I dont understand is why would autozone warranty out an $11 dollar thermostat for life and napa cant warranty our 45 dollar part.... rick dick uless. However I will never return to napa the old man thats there is rude acted like it was a huge deal that my little one was with me, I stood there for 15 minutes and no one helped me. They dont outside business from anyone other then customers. Went to jiffy lube unfortunately they didnt have my oil filter. They bad mouth jiffy lube when all there doing is creating business for them.

Oil that I needed was in stock. Good customer service.

Great staff, well stocked and clean shop. These guys have gone above and beyond to help me find close match parts for a very rare car.

Today is March 4th and if youre in the Louisville/Lafayette area you know its a blizzard outside.... My drivers side windshield wiper decided to shred itself this afternoon so I called every auto place along South Boulder Road and only one of them actually had the blades in stock, NAPA. I drive an Audi A4 and finding proper blades outside the dealership is not easy. My co-worker shuttled me over there and Michael Ambrosio was the one who ended up helping us out. We brought in the old piece and compared it to the new pieces and they seemed to be a close enough match. We got back to my car and they were a perfect fit! I am so happy they were so close to help me. Im telling you - this is the ONLY store along S Boulder that even had them in stock. Every other store told me they would have to order them which doesnt do much to get me back down to Denver tonight. Thanks to NAPA and Michael, I will get home safe, he even saved me a few bucks by mentioning AAA and letting me use my discount.

The people was very knowledgeable had a good time

Batting 1000 so far. Even got me a part I ordered within a couple ofhours.

Great service, all the parts I needed.

Reasonable prices for top of the line parts.

Helpful staff. Large inventory. Quality goods.

Nice people who always know what you need

Its okay. The bald guy who works their is burnt out and not to friendly doesnt seem to wanna help. My business seems to bother him.

Super helpful and friendly staff!

Go to autozone or advance instead.

Very helpful staff

Double the cost of any were else for the same part shop around

The team at Napa knows their stuff. If the part you are looking for is not in stock they get it for you the next day, and depending when you placed your order it could be the same day.

Friendly,professional staff,great selection!

False advertising- hours States close at 8pm. They always close early

Staff are very rude. Went in to see why my check engine light was on and the guy at the counter didnt want to help me out. Very unprofessional, and acted like I was stupid. Will not be back.

Needed wiper blades the help me find the right ones and help me install them.

Parts come in quick and decently priced.

Fast and efficient service.

Employees are professionals, but hard to tell if they are people

Knowledgeable and very helpful.

Part I needed came in next day. Thanks.

A pretty terrible store, drive to any location but this one...

Quick & efficient!

Fast courteous service

Great service thanks!

Helpfull

Clean n nice

Knowledgeable staff friendly

Very helpful

Great stock of stuff

Great service

Always helpful

Terrible service

Discourteous. Rude

Parts for sale!

Rebuilt my truck with Napa