They tried to use old school car selling tricks on me. The salesman had to talk to the manager for me instead of letting me deal directly with the manager. They told me one story verbally but the paperwork that they wanted me to sign was different. I’ll never buy anything from any of the Oxmoor dealers. They tried every dirty trick in the book. I recommend that you stay away from them.

Absolute TERRIBLE experience at this dealership. 2nd car I have purchased from Oxmoor dealerships in Louisville and I will never step foot back onto one of their lots. Will not stand by their word. Do not believe anything they tell you, get everything in writing because they wont honor it and avoid the service dept. At all cost. Jay the salesman was nice and professional and i would be happy to support him on my next buy if he chooses to go to another dealership. Oxmoor Auto Group will never earn my business again. I was unable to speak with owners about my experience due to a rude secretary from corporate office that would not let me speak with them. Please take my advice and spend your money somewhere that appreciates you.This place does not.

I bought a 2016 Camry from Joe Deitz at the Toyota dealership and I could not be happier. He and the finance department helped me to get it to a price that was affordable to me. Very nice people all around. They answered every question i had with ease. The finance guy took my phone to do some pretty intense math that i 100% could not follow at all, but he broke it down for me. Sum bout percentages idk still dont know. The Toyota dealership has some very capable people working there and if you are looking for a vehicle right now they are the people i would recommend.

I bought a 2021 Kia Forte this month & have quite a bit of down payment on it. It seems it needs an alignment & I called my sales representative whose name was Ray. He said to take it to the Kia Place. Are you kidding. I said I bought it from you guys & then said the warranty goes on Kia which isn’t true or knowledgeable. I called a manager who said he would call me back the next day but didn’t. I called the next day & Lindsey said Ken Rogers was in & she transferred my call but he decided to let it go to voice mail. They are not very knowledgeable in there business & I wouldn’t get another vehicle from them if they gave it to me.

Salesman Corey Morris helped me again. Getting me in a car that fit my needs. Always a great experience with great people at Oxmoor Toyota.

We had been to a major dealership just last week and was all but shoved out the door. Then I contacted Oxmoor Toyota in regards to an Acadia Denali I fell in love with. Went on line for financing, made our application and was set up an appointment. 3 hours later we drove away in a brand new Toyota Hybrid. They were able to work with us and that is so much more than anyone did for us....ever. They are amazing and I would suggest them to everyone. Big shout out to Mr Ford, a GM whose name I cant remember and just the whole facility ♡♡♡

Very nice people, but awful trade in values.

They have great folks who work there and everyone we dealt with were EXTREMELY nice and helpful! As well as knowledgeable! We couldnt have ask for a better experience. Highly recommend!!!

Yikes, Oxmoor Mazda Group. Actually, the entire Oxmoor Auto Group. I recommend only if you wish to have your contract changed a month later with hidden fees, $60 rise to your payment a month after you have already driven your vehicle, change of mileage (on a lease) because they had to switch your deal and did so without telling you and swindled out of your money.So, if you enjoy being lied to and then treated terribly by lead managers of 15 years from the Oxmoor Auto Group... please, move further with supporting this terrible company.Side note on a past experience :I still supported them after 2011 Oxmoor Auto Group Chrysler, when a finance manager was stealing money and changed our deal to someone collect money from it. He was found out by me simply walking in being confused about my deal and why this and that changed from originally agreed upon terms. Thankfully, two years later, Oxmoor Mazda finally sent a check for the money stolen from me that I paid over the course of my lease.So, this current issue with another Financial Advisor changing our deal a month later, which, is now causing us to pay 2k that we wouldnt have had to pay. That financial advisor was also fired for stealing and fraudulent deals. Ironically, the Oxmoor Manager refuses to fix this situation that I was verbally lied to about. The way he spoke to me was undermining and rude. I have never had someone speak to me that way. He kept complaining about having to talk to me... well, isnt that your job? I will NEVER trust Oxmoor Auto Group with my money ever again. The lack of customer service and being lied to is not worth it.

I have purchased 2 vehicles from Oxmoor, and each experice was pleasant. I was able to arrange most details online, including pricing and financing. They made it very easy. Thank you!

Go see Angel Sanchez! Hes the best!

Katie Harmon was awesome to work with. She was super personable and was great the entire time. She worked well with us and didnt push for anything. She helped us out and went above and beyond to get the car out of a crazy tight parking spot. It was a great experience, and I would definitely work with her again next time we need a car.

Oxmoor did a great job explaining the whole buying process to me. They made it an easy choice and love my car! Thank you all again!

DO NOT buy from Oxmoor auto group.The sales person swap the negotiated car to a lower priced trim during negotiation without telling me. Later I went back and complained, the GM and management there told me they did it because thats where my price point was. They even told me theres no evidence of me negotiated for higher trim model that I test drove. These guys are absolutely hideous.I will never buy from this dealer again and I will not recommend them to anyone.

Found several used cars my son wanted to look at, but due to traffic we got there 30 min before it closed. Thats OK I thought, we can at least look. Asked 3 people to help point the direction, all three waved us off like we were a fly bothering them. Funny thing is I had cash to buy on the spot. All they had to do was point and give a little respect. Dont come here unless your Prada wardrobe is on display, common people need not stop. What a waste of time. Wish I could give a 0 * rating.

Absolutely terrible experience with the Oxmoor Toyota Dealership. While I love the Highlander I wish I could give it back and give my money to a deserving Toyota Dealership. From the dealership changing agreed upon deal terms to waiting over 2 hours to sign the deal paperwork to the the finance department not knowing how to do their job to the dealership incorrectly charging a security deposit and finally the dealership not paying off my trade-in in a timely manner. Then when you bring up all their “mistakes“ and confront them, the manager then has the nerve to ask well don’t I mistake too. Of course I do, but that is irrelevant here and if I made the level of mistakes this dealership did I wouldn’t have a job. Totally unprofessional and never would I recommend this dealership to anyone under circumstances even if this dealership has the best price. I will pay a little more to be treated by competent and professional staff to prevent all the backend issues.Update 11.15.19 - Issues still not resolved. Management claims to be doing everything within their power, but wont send an overnight check today to pay off my trade (that should have been paid off two weeks ago) to resolve the issue because its against their policy (must wait 24 hours after canceling a check before sending a new a check is what the dealership told me) even though it was the dealership that sent the first check to the wrong address when I provided the correct address on October 23. I would understand following policy if the dealership was not at fault, but every step along the way the dealership has been at fault. Explained to the management my monthly payment is due on the 16th and their response was well Toyota gives a 10 day grace period. It seems the dealership only wants to follow policy when it suits the dealership because there is no way my experience could have been according to policy.

Was in Louisville for an event on 8/2/19 and the window regulator in one of the back windows of my Jeep went out. Took it to this place and they charged me $154.00 to tell me it was the regulator. $13 of that was 2 pieces of duct tape to keep the window up. They quoted $500+ to fix it but they would have to order the part. I declined, purchased the regulator for less than $50 NEW ON AMAZON and took the jeep to a reputable repair shop where I live and they quoted me a price of $167.50 since I already have the replacement part. I feel like I was totally taken advantage of. I do not recommend this place at all.

After a very short negotiation (the only way I would do it) I went from an initial.offer of $13,500 for a car that was tagged under $14,000. They came back with no reduction in price and asked if I would meet them 1/2 way. Remember my offer was less than $500 off the tag. I went up $200 to $13,700(now less than $300 off the tag price). They said THE LOWEST they could go is $13,800 to try to suck an extra $100 out of me. So I walked out. 15 minutes later they text me saying they will take my $13,700 offer. I told them I am back to $13,500 since i had reconsidered. Ended up no deal because they lied to me about their bottom price.

My car hit 100,000 miles today!I ♥️ Toyota!! I ❤️ Oxmoor Toyota!The sales process was flawless...hence why I don’t remember the gentleman’s name. ‘He’ patiently stayed waaay after the dealership closed, just to accommodate me.The service department is excellent!!! Shawn and then Neil (& my salesman) have made me loyal to Oxmoor and Toyota!Every single time I go in for service...I feel VIP because they are so accommodating!Much appreciated!!-kate

Have had no problems as of now. Courteous, friendly with seemingly proficient work. Im happy at this time.

Nice group of people theyll do what they can to sell a car was very pleased with the service but not able to buy a car

Took our Toyota here to get fixed. They hooked up their scanner and quoted $4k, then quoted $7k, and they said that might not fix the problem. Then they tried to sell me a new car. Took it to another shop and they were able to fix for under $1k. They were super nice, though. No complaints about the service/friendliness.

My experience was very nice here. The staff was friendly and very helpful in the section for service and maintenance for Toyota. A friendly car dealer guy helped us look at minivans. There is a coffee machine which is very modern looking and I believe you can get your nails done while you are waiting on Tuesdays.

Bought a 2016 RAV4. Great service all around, great car, and great deal! Even saved me $ on insurance! If you go, ask for Turtle (Joe Ratcliff). Hell do you right.

I cant say enough about how wonderful everyone has treated me! Big thanks to Megan S. Zach B. and Tim B. They went the distance for me! I would highly recommend Oxmoor Toyota to anyone who is looking for a new car! The best service ever!

Happy for the service. Bilingual agent helped me get the deal. All agents were professional and answered my questions.

The dealership as a team is great. The internet sales people really work hard to get you into the car of your dreams. The sales staff are very friendly, knowledgeable and not pushy at all. I was preapproved with a blank check in my hand to purchase a Toyota. I expressed this as soon as I got to the dealership. We picked out a nice car for my daughter and set out to finish the deal. At this point I though it is over. I give them my payment letter; we get it titled and we are done. Oh, if it was that easy.The first finance person we dealt with was very arrogant and refused to listen. I attempted to explain the situation of the loan we already had, the title and our lenders approval to add our daughter to it. He refused to listen and waisted over 2 hours of our time while I was attempting to give this dealership my money. Once we moved to a different finance person, we finished the deal in minutes. A few days later the arrogant finance person called stating he could not process the payment because my daughter was on the title. He again did not listen to me as I attempted to explain that my lender had approved my daughter on the title. I finally had to make a three-way call with the lender and the finance guy to have them explain to him that my daughter was approved. His arrogance and thinking he knew every situation about the title process did not allow him to listen. He even interrupted the lender representative as she explained that they where aware of my daughter being on the title. That she was approved as a third party to go on the title as long as myself or my wife was also on the title. It took another 30 minutes to finally convince him to process the payment and take my money for the car. I never had to work so hard to give someone money in my life.The bottom line is if I had more time in town to purchase a car for my daughter, I would have left Oxmoor after my first meeting with Mike.

Came in for a major mileage servicing, expected it to take three or so.Nope, only about an hour and a half.Car looks great runs great, they gave it a wash.They always exceed my expectations.

Service and staff are top notch, leased my car here 3 years ago and will continue to have it serviced at this location.

Sadly I did not find the car of my dreams, but the kettlecorn in the vending machine was exquisite.

I love going there for all my cars’s needs.

I love Oxmoor Toyota very helpful and polite, and of course I love my car!

Not a very trustworthy place. I test drove a vehicle, told the salesman I planned to return in the morning to purchase the car, he promised to hold the vehicle for me. I even called after leaving to confirm that the vehicle would be there the next morning. That night received a text that the vehicle was sold by a coworker. Highly recommend looking elsewhere.

Donna waits on me in the service department. I always get in quickly and my car is serviced promptly. I have never had anything done other than the routine services. Very well pleased.

Buying a new vehicle can be stressful. Not if you let Keenan Buie help you with your big decision. Oxmoor Hyundai is awesome!!!

Great people & a great place !(Oxmoor)Very nice,clean,large area for seating while you wait on your car,they also have a machine that you can fix yourself free hot chocolate etc.while you wait.I cant say nothing but great things about Oxmoor Toyato.

Best place to have your Toyota serviced. Neal is who I would recommend in the Service Dept. He is great to deal with and is very knowledgeable.

Awesome customer service. Steve O is one of the best employees I have encountered.

Rush job high prices

Maybe selling used cars is different here. I went in to see what they had in their inventory for a used car for my daughter. The lady showed me a couple cars (on the computer) she thought she might still have. She didnt know exactly where they were and didnt seem terribly interested to look. In fairness I was only looking for a $4,000 car. However she offered to take my number and call me when she found them, she had to call their other locations, but she never called.

I spent 10,000 cash in three days after I bought the car is stopped working I’m still having problems with it to this day only two months later!! They told me they would reimburse me for the car part but couldn’t fix the problem they still never sent me the check for the part they told me they would reimburse me for the car part but couldn’t fix the problem they still never sent me the check for the part

Got my first oil change today. Normally something very mundane; but not this time! I dropped my car off, went inside and got a massage! Then, I made myself some free hot chocolate! They even had a shuttle to take me to the mall across the street. And shuttle man was so so so nice!! Best oil change ever. So glad I bought my Toyota Rav4 :)

They were awesome in helping us 520 miles from home.

Everyone there were super nice. They have a great selection of vehicles.

Service ( oil change ) is good, but getting someone to help looking at new cars ... Not os much. 😔

Terrell was helpful and nice. Clean showroom and pleasant vibe. Not pushing.

I went to Toyota. Excellent customer service. Got the parts I needed ordered and was out the door. The parts guy was nice a knowledgeable

Fantastic sales and finance teams! This was our first time going to Louisville to buy and we are so glad we did. Much larger selection and they bemd over backwards to help military and retired veterans. Will buy all of our cars here from now on.

Great customer service. Good service department. Always willing to go the extra mile to figure out any problem!

Good for used car, but compared to other high price. God for servicing car.

Steve Coffee and the service group here are excellent

No service, walked around for 30 minutes. No greeting no help. Buying used Mazda 3 for 18 year old graduate. BUT NOT HERE.

Excellent service. Jaquis Brooks is fantastic! My sister in law is very happy with her new car.

Purchased a used truck at the jeep dealership. I have had it less than 3 weeks and come to find out it needs a new truck bed. When I was looking at this vehicle I specifically asked my salesman about the the condition of the bed and he said it goes through a thorough vehicle check and all was ok. Now the dealership says they cannot help me at all and that was that. I now realize Oxmoor does not car about there customers but only the money they can get out of someone. My recommendation: DO NOT BUY FROM OXMOOR. THEY DO NOT CARE ABOUT YOU.I would like to amend my original review. After showing the GM my concerns and realizing it did not have a quick fix he took the truck back. This allowed me to purchase another truck. I learned that the GM Bradley did care. I am glad I went back to give them a chance. Bradley did right by me and I commend him for doing so. Thank you to Bradley and his team for making what could have been a bad experience a good one. I changed my one star to a 5 star!

Service - great (positive, upbeat, and fast)Sales - sketchy (they try to sell you insurance when you buy a car, and they force you to sit through it in order to get to the finance guy)I probably would not buy another car from them even though I’m a Toyota fan.

They know how to make money, despite Toyotas new line up low quality automobiles. They are riding on the coat tails of past success.

These guys are top notch! I went to Jeff Wyler last year and had such a horrible experience, that Im just now getting my nerve up to try again. I could not have been more pleasantly surprised. There was no pressure, I got the car I wanted at a very fair price, they didnt try and run my credit 15 times (they ran it only once exactly like I had asked), AND I was out of there in 2 hours! It doesnt get much better! Matt Speedy was awesome! Thanks guys!

Oxmoor Toyota. Purchased my last 2 cars there. Couldnt be happier with the sales process. Wonderful experience.

Appreciate the not so aggressive sale tactics of the staff.

Walked in to Oxmoor with the worst case scenario, and they never made me feel less than anyone else. I will continue to buy my cars from them. Great service!!

Great service dept. Mike was very helpful.

I went in and found just tha right truck. My sales person gave me fair trade. Never been to the service department.

This stems from my attempt to purchase a vehicle there a couple weeks ago. I thought I had made a appointment to look at a vehicle which was sold when I got there. I was pretty upset that I drove 4 hours to be told the vehicle as going to be driven off the lot by somebody else. They promised me a $25 voucher as part of their test drive promotion. As of yet...I have not received that. I ended up buying a RAM 1500 at Auffenberg Dodge in Herrin Illinois. UPDATE: 5 months later.. still no promised gas voucher. UPDATE: A year later and these people couldnt make good on their word.. I mean whats a $25 voucher to a multi million dollar 500 acre dealrship.. what a bunch of losers...

Too aggressive and focused on milking the customer for every ounce of money they can get from them. They are very manipulative and slight-of-hand. Watch out!!

Nice people excellent service wouldnt take my truck to any other shop to have repairs done,thanks Marlene for your help.

See Terrell, he is knowledgeable and patient.

I looked on your website and it said there was a car I was interested so I came down. It had sold. I dont feel my experienc is common here.

Profeesionally done. Peofessional service. Worker bee like environment. A smile would be nice, but service is prompt, accurate and professional handled and I would think this is one of the best delivery for car maintenance.

I just went through literally the most uncomfortable and humiliating experience Ive ever had while car shopping, at this place Oxmoor Toyota. Thank you to his professionalism, his rushing, talking loudly from another office asking for my information and questions irrelevant to car buying, Im glad your salesman William Moberly got his laughs in while I applied for a vehicle in my current situation. I shouldve known from when I pulled into the lot by his sloppy, unshaven, unkept look and wrinkled clothes the time I was in for. Oxmoor Toyota will forever have the stain of that little mans reputation all over its name. Im glad I know his face now also.

Great service Steve takes Super care of my car and makes sure I am happy. They are Great

They really acted and seemed like they did all they could to help us out!!!! Dont go to the Dixie highway location. They were rude and acted like we didnt have enough to get Into one of their vehicles. just not trying to work with us. So make sure you go to the oxmore location.

Excellent service! Mark James & Mr. Harlow amazingVery consistent since this is my 2nd Mazda from Oxmoor Mazda

I purchased 3 of my vehicles from this place, probably one of the best place for auto buyers

DeAndre put my on a nice car at a great deal.

Good job Wes & Cody, very professional.

Extremely friendly staff and associates. Highly recommend

Amazing staff and always takes care of my car needs!

Best place to buy a new car, great cars, great sales staff, good service!

Sales person Olivia got me a great deal on 2019 Camry! Thank you!

We were just looking, nice employees

Took my moms keyphob in to replace a battery and they broke her keyphob and didn’t even have the courtesy to say anything. I found out when I got in the car after in their parking lot and it came apart in the ignition. However, they are much better about Takata recall in comparison to oxmoor. Way overpriced for repairs in comparison to my mechanic. Parts seems always willing to wheel and deal if you know what I mean. Overall decent dealership in regards to service and parts if there’s no other option.

Great place to buy a new or used car or truck, service department is top notch!!

Great service and warranty work on my Camry and MR2

I went to oxmoor for the first time after recently moving to the area. I went in for a routine oil change and tire rotation only to find that my tires could not be removed because they have locks on them! I had no idea and I obviously didnt have a key... BUT the sweetest technician (I believe his name was Chris) saw that I was frustrated and anxious about driving with unremoveable tires and offered to change the locks for free and right that second! I will be going back in the future. Any place can do an oil change, NOT every place has great service like oxmoor.

Took several visits to get all of my paperwork correct. Kept calling me back to sign different docs

Brought in my roommates Scion FRS because it threw a bunch of codes and and started running rough. They fixed everything with in two days and there was no charge because it was under warranty. They did NOT offer a loaner car or anything, also he asked for an oil change they didnt do an oil change while they were replacing the ECM, but he took it back the next day and they did it (not free)

If they dont know how/dont want to assist you after purchasing a vehicle from them. they simply dont answer your phone call.

THE WORST CUSTOMER SERVICE I HAVE EVER HAD!!!! Im a first time car buyer and not only did they not even listen to what kind of vehicle I wanted, but were completely rude and pushy about something way out of budget that i didnt ask for. Taylor was the sales person and did just a terrible job about helping me understand the process and find a vehicle that fit me. Will never ever do business with these people again.

Was ripped off to the tune of $6000.00 by Paul Miller for parts they did not put on my new 2018 Jeep Rubicon. Their finance department will also try to get extra funds too. Buyer beware, keep track of all paperwork.

Exrta nice customer service, especially the ladies at the checkout. thanks for your help.

Very fast services and effort to do a good job.

They really worked with me on getting the car I wanted and also very friendly. I would definitely recommend here!

Went in for some recall notice work. Service was professionally done and I was treated in a very friendly, outgoing manner.

Natal did an exceptional job with our sons used car. Oxmoor Mazda did what they said they would do.

Slow service but they do good work

Just needed an oil change. Scheduled on line; was in an out very quickly and car was washed when released to me.

My first service appointment was fast and the staff was friendly!

Torbin was so helpful! Wonder experience!

Alex is a very helpfull person,a wealth of knowledge and energy!!..Great team at this dealership.

They play way too many games and Ive tried to buy a car there the last 3 times. I bought elsewhere