They did really good work with my 2006 Subaru Legacy GT. Troy was always helpful and friendly. They were extremely helpful with handling the insurance claim. They painted and installed new front and rear bumpers. They had to trim the bumper to fit my exhaust and did a good job with it. It was also a pleasant surprise when the person that painted the car reached out and sent me some pics. I was really grateful for that. I highly recommend them.

I recently had the opportunity to deal with Mr. Steve Olson who went above and beyond to help me with my unique car repair issue and as a result I would recommend Louisville Collision to my friends and family any time they find themselves in an unfortunate need to get collision repair. I was in a bad rear end collision while visiting Canada and the car repair had to be done overseas. When I brought the car back, the monitoring starting to malfunction and the dealer could not fix it. Steve graciously got the repair done the quickly and showed tremendous empathy towards me rather than taking advantage of the situation. I wish there were more companies who put the customer first.

2nd BMW I have taken to them. Covid has delayed parts, but they are honest and upfront about the delays, and communicate well. The key thing is excellent work, the only body shop I will ever take my cars. Steven was excellent.

Great place. Very nice shop. Repairs done quickly.

This is my second time taking our honda odyssey here within the past year and both times have been 5 star experiences. Very friendly staff and kept me updated throughout the process. Both times my van has come out looking like brand new.

Amazing place and very nice people! Very professional.

Very professional, outstanding craftsmanship. They put a metal roof over my, was finished underneath the roof to include 2 outlets for a tv and a ceiling fan. Completed the job quickly and did not damage my TREX deck or any of the surrounding area. Payed attention to details and ensured we were happy with all the work. Cleaned up the area and left it like it was when they arrived. We appreciate their work and highly recommend them to do any home improvement you may need. We are very happy and dry under our new roof now.

Friendly and courteous staff. Work was done exceeding my expectations and quicker than the time frame they gave me for the repairs. The staff treated me like family walking me through every part of the process.

Great company to do business with! They are honest and have great employees. Louisville Collision serves and gives back their community. I would recommend them to any and everyone!

I have a 2014 black honda civic and the pin stripe along both sides was peeling, chipping and looked awful. I trying calling a bunch of places in the kentuckian area and no one would or no one could replace it. some places said it was too small of a job. I walked in on a tuesday to see if they would do it, and Steve said no problem and said I could bring my car back thursday to have it done. when I picked up my car only a few hours later, the striping was done and it looked amazing! thank you!

I couldn’t have been more happy with my experience with Louisville Collision. Steve and his staff made dealing with my car stress free. This is the only place I’ll take my car from now on. Highly recommend.

Steve and his team are exceptional they handle everything as a professional. The work they have completed for me is second to none. As a luxury car guy this is the only place to get your work done

The center has been very warm and inviting on every occasion Ive been there. The staff went above and beyond to fix a small cosmetic concern of mine in addition to my body work to get my vehicle back in prime condition. The waiting area is comfortable with some fashionable reading material. Just wish there were more snacks lol. Other than that I love the fact that you can see out into the body shop as well as the estimate assessment area. So far so good. I will update this review after I get my car back.*Update - I got my car back in excellent condition. Washed, vacuumed, and ready to roll. Plus there was an awesome bag of snacks on the front seat. Excellent service all around.

Excellent service. They were fast and efficient, offered me a beverage while I waited and produced an excellent quote for my repairs.

What a wonderful group this coming has. They made me feel welcome and made sure I was taken care of. Thank you

New shop is very nice with large waiting areas. Staff are very friendly, helpful and communicative. Hope I dont have to use them again, but I know Ill be well taken care of if I need to.

Took my 2021 Lexus to have rear bumper repainted. They did an awesome job!

Lynn made this process so easy from start to finish. From unreal customer service to getting my car done as soon as possible. I highly recommend them if you ever need your car repaired!

Incredible repair facility!!! Phenomenal article in Fender Bender magazine that shows Louisville Collision Center is invested in their craft and show attention to detail for their customers!!

Terrific hands on owner who stands behind his work in the industry. I highly recommend his services to anyone in need.

Very professional car repaired and delivered on time no issues I was very happy with them.

Steve is a great dude who runs a phenomenal business and truly cares about his customers and staff, which results in high quality work at a fair price.

The best! Very professional and their work is second to none.

Best collision center that I ever had the pleasure of using...I highly recommend them!!

They are super awesome. They are quick and keep you updated on everything going on.

Ouch

Great experience. Steve Stuber was great in getting me a prompt estimate and working with my insurance to get the repairs taken care of on my Lexus RX 350.

Superb professionalism, friendly, expedient, through, helpful. Spacious new facility, accessible & ready-to-serve.

Wonderful company. Estimation was professional and everyone there was a pleasure to work with!

Great Customer Service.

Match my 27 year old paint perfect!

Superb quality, extremely efficient and great customer service!

Its bad enough being involved in an accident. Afterwards no one wants to deal with everything that has to be done. Louisville Collision sure made it a lot less stressful. Shelley Key is professional, courteous and so great to work with...She kept me in the loop about everything that was going on with my car from the beginning. Picked up my car yesterday and it looks perfect. Looks like it did in the showroom the day I purchased it. I highly recommend Louisville Collision Center!

I was referred by Cameron Rudd from Lexus to come here since they couldn’t get my issue solved. The problem I was having with was to get a rusted stripped screw with no head out of the license plate. I contacted Scott Wilson online to request a quote to see how much it was to get it out. He told me to stop by and met up with Steve Stuber. They took a look at the issue and quote me $50 to get the screw out. Took less than half an hour and charged me nothing at all! I was shocked. I was impressed. The workers are polite and very professional in what they do. The guest waiting area was roomy and very clean. They had refreshments available as well. If I ever get in an accident(hopefully not), I will be sure to come here and do business with them! If I have family members or friends that need some work done, I’ll send them to this specific collision center. Thank you all!

Louisville Collision Center gave me outstanding customer service. I had a car accident that was fairly extensive. Not only does my car look brand new, they cleaned it thoroughly inside and out and went to the trouble to return my rental car for me so I didnt have the extra hassle.

Amazing service and outstanding work .

Thank you soooo much for doing a terrific job on my BMW!!! The entire team at Louisville Collision Center is the best in town!!

I was in an accident with my BMW. Not knowing what to do I called Steve at this Collision Center recommended by a co-worker. Steve gave me guidance from start to finish and I had the best experience at this facility with there explanation of process, updates, and their professionalism. I give 10 stars to Louisville Collision and would recommend anyone..great job on my BMW and thank you for creating the ultimate customer experience!

Cannot speak more highly of the professionalism and customer service of Louisville Collision Center - the best experience Ive ever encountered dealing with auto repair shops (thanks Lynn, Mackenzie & Co). Also, the repair work was like new from the manufacturer (thanks Ricky & Co). Would have never known my truck was in a wreck with $20,000 in damages. Youre not a number at Louisville Collision - your situation is handled with genuine care and detail throughout the entire process. HIGHLY recommend to anybody looking for the best in service and repair in Metro Louisville.

I want to thank Louisville Collision Center and manager Ryan White for their assistance and professionalism following my vehicles encounter with a large Deer! Mr. White was extremely helpful throughout my stressful ordeal, and although my vehicle was deemed a loss, offered his assistance in helping me find a new vehicle and provided a ride home following my accident. The new shop is state of the art and immaculate, and they truly care about their customers and the work they do. I would highly recommend their services in your time of need.

After my son was involved in an accident, we had his car towed to Louisville Collision. After getting an estimate, it was determined the car was totalled. The coolest thing about Louisville Collision is they allowed my sons car to remain at their lot while i figured out what to do with the car. They were courteous, professional, and very flexible with working with me. My experience was great.

This was the best car related experience Ive ever had. Customer service was top notch and my car looks as good as the day I purchased it. Ryan and his team were both professional and courteous during the entire process! My experience was all around positive and hassle free. Im giving a five-star rating because there isnt an option for six!

Ranks at the very top in the entire city. A+ Customer Service from top to bottom.... Highly recommended!!

My 4 month old Volvo XC40 was rear ended on the Watterson last month and I am so glad I trusted LCC with the repairs! They were communicative and professional throughout the entire process. Steve Stuber was in charge of my case and handled all of the insurance negotiations for me which greatly lessened the headache. Nearly the entire back end of my car needed to be replaced and when I got it back it was like nothing ever happened. I highly recommend them and would absolutely use them in the future for any of my car repair needs!

From the moment I brought my vehicle here for them to glance at, Louisville collision went above and beyond to make the process as smooth as possible. I did not have much knowledge behind the claim process and they took that off my hands. They dealt with the insurance company directly and made things as easy as possible for me. On top of that, I was on a strict timeline since I needed my vehicle back for our vacation. They had it done right on time and only had my car for a week. Extremely professional and friendly staff! When I came to pick up the vehicle, i was pleased to see that it had been completely detailed. Looked like a brand new car all over again! We have had experience with other local collision centers and will never again go anywhere but Louisville Collision!

This team knows what they are doing! I work at an insurance office and these guys treat our customers so well! They make it as easy as it can possibly be. The new facility is amazing as well! Couldn’t recommend them enough!

Have you seen this place? Wow, not like any Bodyshop I’ve been to in the past and nothing like the Bay Area. I was traveling cross country and was in an accident a few miles from there. Called the local BMW dealer and they recommended I take it there. Great service, worked with my insurance company, even though my insurance tried to low ball the repairs. Glad I took it to them and many thanks to Steve and his crew.

Wasnt there for me was there helping a friend drop off a vehicle

From the initial point of contact through all repairs, the customer service at Louisville Collision is EXCEPTIONAL. I originally brought my car in for an estimate, and it took my insurance a couple weeks to set everything up. However, several associates from the collision center followed up with me. I dropped off my car for repairs, and when I picked it up I was more than pleased with their work. As I pulled away, I noticed their was an issue with my parking sensors. They put me back in my rental (and paid for it) to take my car to the dealership. It turns out, there was something underlying from the past owner making a cheap repair. Steven fixed everything and got it back to me quickly. I can’t thank this staff enough for their amazing job. If you need collision repair services, you will not be disappointed!

The Service that I received was PERFECT. I would recommend this collision center to anyone looking for repair. Awesome experience considering the circumstances of the accident. Lynn was amazing to communicate with regarding my repair. Thanks Louisville Collision Center!

Great place. Good price, nice work, professional and friendly.

I was rear ended recently and sent the car to the shop for the estimate! As the process was quick, I walked out and rearranged to drop the car off at a convenient day and time!My car had a very minor scratch in the back and the front was dented in the size of a tennis ball, not major!However i was informed the whole front bumper needs to be replaced in order to be fully functional( sensor vise). I left the car there for three days, picked it up not double checking and the Louisville collision managed to work only on the back scratch quite minor thing to do to charge the amount of money they did, and I come home to notice the front wasn’t even touched retouched replaced, NOTHING!I sent the car back, they denied the whole process as they said : SOME PEOPLE CHOSE TO FIX ONE THING AT A TIME!!!!! The manager Steve took care of me as he asked for the car to go back and they’ll fix it to the estimate they gave me when I first went!!!!!As it happens they retouched the dent by NOT REPLACING the front bumper as expressed and estimated at the very beginning!My frustration is that, the crew wasn’t as fair from the beginning, I was estimated and charged for the work they supposedly did and, I drive through a car wash, and the INCIDENT HAPPENS AS THEY RETOUCHED AND DIDNT REPLACE THE BUMPER AND AS SOON AS CAR GOES THROUGH A CAR WASH, the front bumper opens!FYI, it’s a brand new car and it was a very minor thing they had to work on and replace the front bumper as Agreed in the day the car was estimated and the day they said they replaced the front bumper when the car was sent the second time and I am living with the frustration because they decided to put a band aid to it instead of doing the job they were signed up for!!!I will never absolutely never go myself there nor recommend any of my big circle of people I know to ever go there!

The customer service and empathy is great. They know how to communicate and deal with insurance companies well. Their location is spectacular — huge, can accommodate numerous vehicles, comfortable wait room with refreshments and a bar and couches to enjoy them. I took my car there after i crashed it in the highway, and they worked well with my insurance company, didn’t go crazy with pricing, and got my car fixed and painted perfectly! Looked like nothing bad ever happened. Checked for potential electrical issues that may have resulted from the crash at no extra charge.It’s hard to find good customer service now days and that’s probably favorite characteristic of LCC. Their administrative assistants as welcoming, informed and helpful; they actually take and pass on your messages when needed, and the agents get back to you quickly via phone or email. No questions go unanswered or unexplained. Very transparent with the pricing of auto parts and labor, which has been an issue for me in the past dealing with other auto centers. Shoot out to Shelly who took care of me. She was very attentive, transparent, and worked with urgency. After getting my car done, weeks later, my back light bulbs went out and i called Shelly and she offered me to come to LCC and they figured that my dad had replaced my bulbs and fuses wrong and they fixed that for me at no cost and without an appointment. Again, 5 star on customer service!

Steve Olson & his work family are always great! My car looked great, even though it was a small repair, I was treated like my car was a big deal. I love all the people at LCC.

I was thrilled with the wonderful service I received at Louisville Collision Center. All the staff was incredibly helpful and friendly, and I was in and out in less than an hour. The lobby was clean, spacious and welcoming with free drinks and TVs to watch. I’m so impressed with the service I received that I would highly recommend Louisville Collision Center to anyone needing auto body work done!

Excellent job and very friendly employees

Absolutely incredible service!!! Thank you!!!

I have got to admit, pulling in with my Chevrolet Avalanche was just a bit intimidating, but WOW, what a place. Ryan and the team at Louisville made me feel at home and took care of me and my truck exceptionally! By far the best repair experience I have ever had, and boy have i had a few. .Thank you Louisville Collision Center!

Unfortunately my car was declared totaled, but Louisville Collision Center was fantastic to work with. Communication was great, everyone was knowledgeable of the next step, and they seemed genuinely concerned that I was okay after my accident. If I have a future need for a body shop, I will definitely turn to Louisville Collision Center.

If you need body or paint work done - come here! This is the definition of quality work and excellent customer service. They are professional but really friendly.

OUTSTANDING staff and level of service at this business! Can’t recommend them highly enough!

After leaving an initial bad review for this place due to poor customer service the owner of the business called me directly, apologized and helped me take care of what I needed. I understand that employees can have a bad day, and the fact that the owner called me very quickly and promised to fix the situation goes a long ways towards making me think my previous experience was just bad luck. I am going to have a part painted there next week and will report back with pictures of the work.

Super nice, super helpful, even offer you refreshments.

Nice people customer-oriented but when you need a repair done think of it for parking labor out front that could but if you ask them how you look and I need to get a ride to and from Ill bring the car over I need to get a ride back where I need to go and picked up again can you provide shuttle service now they didnt its really rude and crude they dont do that

The staff were amazing! They worked with the insurance company, I didn’t have to do anything! My car was done sooner than originally said! They even picked me up to get my car!

They did a great job repairing my Honda Pilot. They seemed genuinely interested in doing a great job. Im so glad to have my good as new car back.

Had my wheels refinished here, the quality of the work was very good and I liked the service. 4 instead of 5 stars because I brought my car back with a scuff on my bumper and I indicated I wanted a touch up and the guy was very uninterested and said they only do full resprays. Thats fine, but you should have at least tried to sell me on the benefits of a full respray! Otherwise a fine place. I think they are good for big jobs but I wouldnt go back for anything but a big job.

I ran over a semi truck tire rim and all on the Gene Snyder. They did an amazing job on my car. They even washed it and polished my tires after it was fixed even though my front bumper and the bottom of my car needed to be fixed and everything else was fine. They were so helpful and friendly and even called the car rental place to let them know that I had dropped the rental car off to them. Nothing else for me to do. I am more than pleased. If I ever am in a situation where I have to go back to them, I definitely will. I love this collision center 💜💜💜

Customer Service and Quality are Excellent!! Louisville Collision Center saved my vehicle after a botched repair job at another shop!! I live in WV and had a local shop work on my vehicle after an accident. The results were horrible. The paint color didnt match, there were bare spots, there were drips and debris in the paint, and there were places where you could actually cut your finger on the paint line, along with many other issues. After this bad experience, I was afraid my vehicle would never look the same again. I did some research and found that Louisville Collision Center was the closest Lexus Certified Collision Center to me, so I decided to email them some photos and explain my situation to see if they could help. Steve called me shortly after I sent the email and I ended up taking my vehicle there. I got it back a couple days ago and the quality of the work is excellent. They went over everything and even found some issues that I would have never known about and fixed those too. Throughout the process, they kept me informed unlike the other shop that mostly only talked with the insurance company. While I hope I wont need to, this is the only shop I will ever take my Lexus to again. I learned the hard way that a Certified Shop is the only way to go. It is worth the drive to ensure things are done right and to deal with people who care about providing high-quality repairs and service.

Outstanding customer service and repairs. Steven was great. Final repairs came in under the estimate. Very happy. Will be back.

Excellent Customer Experience. My repair was completed as promised.All of the staff could not have been more friendly and efficient.Quality work.

Professional and extremely friendly. Work on our vehicle was completed in a timely manner and looks great. 100%

I was hit by a drunk driver on 8/25. We had my vehicle towed here from the highlands. We were initially told it would be a 2-3 week repair. I was called (by my insurance adjuster) to pick my vehicle back up on 9/27 (almost 5 weeks later). We went in to get it Saturday morning, 9/28. The hood was crooked and the fender trim was not attached all the way, so we didn’t pick up. They said it would just be a couple days to fix it. I called Wednesday 10/2, and was told it would be ready the following afternoon. Was unable to get there Thursday, so I called Friday morning, 10/4, and was told it was not ready yet! They said it was in “clean up” and they’d call me when it was ready. I got a call at 2:30pm (at this point it has been nearly SIX WEEKS) that it was ready. I had somewhere else I had to be, so I dropped my husband off to pick it up. While I was pulling out of my parking spot, I was nearly hit by my own vehicle that their employee was flying through the parking lot in! When my husband looked the car over, he discovered they had not put the clips back in the inner fender well, so he had to wait for them to do this. When I got home to see my car, it is FILTHY! The windows have some kind of film and dust all over them on the inside and out! There’s some kind of spot on the rear passenger window that won’t come off (clear coat maybe?) There’s something that looks like dried gum on the rear passenger seat and the steering wheel. There’s a powdery substance all over the doors that were replaced and inside the back cup holders. I drive for Uber, so my car has to be clean. I don’t know what they were doing when my car was in “clean up”, but it certainly is not clean! I asked my husband why we chose that body shop, and he said because they are a certified Honda repair center (I will be talking to Honda about this as well). If I could give zero stars I would, and I will tell everyone I come into contact with about this place. STEER CLEAR!

Very professionan. My first & very minor accident ever so really had no clue how things worked when you go in with an insurance claim in hand. Lynn Rison explained everything & answered my questions patiently. Initial assessment was it would take 5 days but thankfully no internal damage & only needed to replace the back bumper. Got my car back in 2 days. My expectation, however minor, the repairs be done right & with integrity. Louisville Collision delivered. They walk the talk. Definitely the place to go. I hope I never have to go for any collision repairs, but if I do they would be the first place I will go. The bumper is a perfect match. Thank you Louisville Collision for the care you take in the work you do.

Extremely happy with my repair service from Louisville Collision Center. Received car back within quoted time and made things super easy with rental car drop off.

EXCELLENT FACILITY IF YOU WANT IT DONE RIGHT. VERY FRIENDLY STAFF THAT MAKES SURE YOU ARE 100% SATISFIED.HIGHLY RECOMMENDED.

Some of the nicest people work at this body shop!!! Ive had several items painted here and the quality is great!!! Highly recommend them for automotive body repairs

I can’t believe how nice and professional these guys are! Highly recommend them if you’re looking for somewhere trustworthy to work on your vehicle. Thank you so much guys!

Amazing experience. They fixed my BMW m6 in top notch manner. I have to say I was skeptical but they handled this in amazing manner. Thank you LCCenter. 5 star job

By far the BEST at what they do! Wonderful caring staff and management.

They fixed my 2016 Honda Pilot EXL right back up like new again!! All thanks to the GREAT manager Steve! Thank you SO MUCH FOR THE AMAZING WORK!!!! I defiantly recommend this place! :)

Great experience! Took my van on a Wednesday and got it back on Friday. The staff worked hard to not keep us out of our van for long especially with 3 kiddos. Then, my wife picked up the van looking as if it came right off the lot. Highly encourage to make your repairs here at LCC if you care about quality and efficiency.

Had my CR-V fixed there in 2016. I wrecked in the snow in January and didnt get my car back until late March. The rental amount on my insurance even ran out they had it for so long. In addition, they left a loose screw in the trunk of my car that STILL rattles around when I open and close it. I had to take it back twice after it was repaired due to issues and they didnt take the screw out after saying they would. I wrote a review on them three years ago on Yelp, but it somehow miraculously got deleted.

Did great work, this is the second time we had a repair done and was flawless

Professional .respectful. Attentive to detail . i wouldnt trust anyone else with my cars.

Shelly and team took excellent care of me and my car. I was nervous when they said theyd have to cut my trunk out, but car drives and looks great. Now next time, if they can keep the kid off snapchat that tagged me on the highway they would be be even greater miracle workers.

Great customer service and great repair work! I worked with Shelly and she was incredibly helpful and made the experience stress free!

Louisville Collision Center did a beautiful job on the repairs on my car. The only problem that I had was the quote in which it was to be done in four to five days it took a little bit longer than that.

Thanks so much to Steve Stuber and the entire LCC team. My insurance company told me to go somewhere else that wasn’t a Lexus certified shop. I’m so glad I went to the experts instead, my baby looks perfect. Thanks again Steve.

Great shop to take your vehicle, they can make it look like new

They pay close attention to customer service and details.

As a new resident to Louisville and my family being in the automobile industry in Florida, I found myself in unfamiliar territory when my Lexus was involved a vehicle crash. LCC went out of their way to put me in a loaner vehicle while mine was being repaired. They ordered my parts ahead of time so they only had my vehicle minimal time. I was kept up to date throughout the 72 hrs they had my car including texts along with pictures. Staff on every level was top notch. Very professional, prompt and courteous. Thank you to the staff of Louisville Collision.

Very friendly staff and provided a very quick estimate!

I cant say enough about the job they did on my car!!! It was truly a pleasure working with Lynn and he made it a point to keep me informed every step of the way!!!!

Whatever you do, DO NOT TAKE YOUR CAR HERE!!!!! I got into an accident and I needed to take my car for repair. I read all of their terrible reviews but I though those customers were exaggerating, they weren’t!!! They are a complete and total scam, don’t bother talking to any manager or anyone their all crooks. They held my car for more than a month (just enough time for my rental to run out) and then called and told me they couldn’t fix my car, on top of that, the crook (Shelly) that I was communicating with tried to charge me for “taking the car apart” which is no coincidence when they found out that the insurance wrote me a check. Obviously they were trying to get my insurance check without fixing my car. After couple back and forths and me hiring a lawyer they decided to “waive” those charges. Charges that shouldn’t have been charged in the first place. On top of that, the big crook “who wears a suit and tie” I assume was the manager stated that the car had previous damage and that they would charge me $9,000 plus what my insurance paid. Yes, you read that right, $9,000!!!! After another confrontation and explaining that “IF” I did have $9,000 I would buy another car and not pay them to fix mine. The crooks decided to release my car to me, which my lawyer said they had no choice because it was my car! The crook that was communicating with me (again Shelly) decided to tell the insurance that she was releasing the car to me on the 12th. But didn’t release it to me until the 15th. Not only did they waste my car rental, now I’m out of pocket for 3 days on the rental since she told the insurance that they gave me my car on the 12 but really didn’t until the 15th. Also if I want to take my car to another shop, the insurance won’t pay for another rental because they wasted all the days that they would pay for. Not only that they broke my daylight running lights which was working before I took it to them, now it’s not. I am currently in the process of filing a civil lawsuit against these scammers.If their ever was an organized version of fraudsters and theives, these guys are it. Every single one of them is a scammer. If your insurance is not paying them big bucks, they will sit on your car for a month and then tell you they can’t fix it. I am doing what I feel is morally right by notifying others of these scammers. Please, whatever you do. DO NOT TAKE YOUR CAR HERE, Do not even drive by this place. It doesn’t let you give zero stars that’s why I have to give one in order to write this review. The people who are giving them good stars are the ones who drive the big Benz’s around and have the expensive insurance.

Great job repairing my car.

Awesome communication and Shelly at LCC went above and beyond to keep me updated on my car. After taking my car to Honda World for service, advisor was returning my car to me and backed into another car. Talk about bad luck... I was nervous that my car would not be repaired with OEM parts. Shelly made sure to take care of my needs and wants regarding fixing my car. A+ service, in the future I would not go anywhere else.

Excellent work, price below estimate and very friendly efficient staff

I had an accident the end of June. The estimate came quick and insurance paid quickly and then everything slowed down. I never received a clear estimate on time of repair. A week went before I had to call to get any communication. Then I was promised that by the end of the week we would have our vehicle. 2 weeks have passed since then, with other days promised for the car to be ready and then new issues and excuses arising. The latest from LCC was that they fixed the repairs for the accident but now the ac is not cooling properly. Something that was not messed up before is not an issue! I dont know if I can trust the repairs when we finally get the vehicle back. My insurance stopped paying for my rental car after 30 days. They at least said they would take care of that issue but that is the least they should do! Their customer service is awful, they have been extremely difficult to get ahold of and when you do its one excuse after another. I would not recommend Louisville Collision Center To Anyone.UPDATE: Steve responded to the situation and helped out at the end. They went above and beyond at the end of the repair to try and make the situation right. I got the sense that this was an outlier and they do care about their reputation and doing it right. The car came back looking great, so far it seems like great work was done. I will consider giving LCC another chance if needed in the future.

Fast, reasonably priced service