James Collins Ford is unlike any other dealership I have dealt with. The employees here treat you like family and go above and beyond to make you feel comfortable and informed. They will go to great lengths to ensure you get exactly what you are looking for and at the best price possible. My salesman, Jason, and the manager, Daniel, have been excellent to work with. I have ordered / purchased three new vehicles from them and continue to recommend that my family and friends do the same. I will continue to give this dealership all of my sales, service, and repair business because they stand behind their work and exceptional reputation. I can’t complement this business enough because they simply treat their customers right and I believe they are genuinely good people.

Mayur Reddyreddy answered my call one day after having a bad experience with another salesman at a different location and was an absolute pleasure to work with. He immediately ordered my 2022 F-350 for me and stayed in touch with me throughout the process while we were waiting for it to get scheduled to build. He stayed on top of which options needed to be modified or removed to keep it from moving down the line due to production scheduling and stayed in touch with updates. In all my years, he was the most professional and easiest person to work with that I have ever encountered when looking for a vehicle. I cannot recommend him enough!

Working with this team was a joy. My main point of contact was Jason, and he did everything in his power to get me a great price on an amazing truck. Jason wasnt pushy in the slightest, and being from out of state he was awesome at communicating, even sending me over a nice little video tour of the truck that he recorded. I definitely know who Ill be calling when Im looking for my next vehicle.

This was my 2nd purchase from James Collins and I have to say Daniel and Mr Reddy worked very hard to please me. We had a few issues with the mechanics and a safety issue on the vehicle that was discovered they ate all the cost on.

Terrible experience at this dealership. Tried to give me 3/4 of what my trade was worth and tried to add $5K to sticker price for what they called market level pricing. Needless to say we could not reach a fair agreement so we bought vehicle elsewhere.

James Collins Ford provided a first rate car buying experience! Mr. Reddy was by far the best car salesman Ive ever dealt with. He was super knowledgeable on all aspects of my 2021 Expedition and took time to show me how everything worked, such as how to fold seats down properly and even how to use the Ford Pass phone app and how the rewards program worked. The manager was present throughout the purchase, answered any question I had and made me feel like I got the best deal possible. Best car buying experience Ive ever had. Thanks!

Absolutely the best experience I have ever had. Every single person there is extremely friendly, and truly cares about their customers. A huge shoutout to Jason for being such an amazing sales man and Daniel for making sure I got exactly what I needed price wise. I will never go anywhere else again. James Collins is now family!

It was great! My daughter bought a 2020 Explorer. The guys there are amazing and work very hard to get you into the vehicle you what. You have a salesman, but they all work together. Would highly recommend.

Jason made me feel like I knew him for years literally the first day I walked in. He is very efficient, hard worker, and he knows how to make you smile. Jason & Daniel welcomed me with open arms, gave me further car advice I can take with me in the future and for the rest of my automotive car buying life. I will Always come back to see them anytime I need, I highly recommend you go see Jason, he will really make you feel like family and take care of your needs, wants,etc. Jason stayed connected with me throughout the process of buying my new Ford Edge, even stay connected with me while I was away. Daniel did such a great job with making sure I received a car with rebate & the car that I loved. They did not let up until I was completely and utterly satisfied in the end. I will Never view car dealerships in the light they were viewed in again after my time here at James Ford.

This was probably the best car buying experience I have aver had. Bradley made the experience simple and helped me out with a loaner car for a day when we couldn’t get the deal processed before I had to work. They got me a lower rate than my preapproval. Came here after a bad experience at Beyerly Ford. Paid $50 more for the same type of car with less features because the people at Collins Ford worked to take care of me and understand service. Thank you for everything!

Im absolutely impressed with the service I received from James Collins Ford. Once I found the vehicle I wanted, Jason (sales associate) was consistently available for questions and test drives.Once I decided I wanted the vehicle; there was one small mechanical issue I noticed. Daniel (general manager) immediately took ownership of my concern, directly contacted Jeff (service manager) and had my vehicle ready for me the following morning.I even had an issue with my personal financing. Chris (finance manager) was able to put together financing which beat what I was able to get from my credit union.It is now a week later; and I am the proud owner of a gorgeous, gently used, tuxedo black F150. I would highly recommend James Collins Ford to anyone I meet.

This is by far the best car dealership we have ever been to. Daniel went above and beyond to get my family into a good vehicle. Jason was also fantastic. He is very personable and took the time to answer any questions we had. The other salesman working played football with my 2 year old to keep him occupied. It was a very warm and inviting environment. All our vehicle purchases will be at this dealership from here on out!

Had an issue with my vehicle while traveling in the area. Called James Collins Ford at 8 am this morning. They were very busy and short handed due to the holiday weekend. Wayne and his team were very quick and friendly to help me out. Three hours later (which is good) they had me back on the road! Great job!!

Came across this dealership by accident, went down there to talk to Jason Clark about a charger they had. Best decision I’ve ever made, he’s a great man and made me feel every bit welcomed on and off the lot. I give Jason a 10/10 as a car salesman and will be doing more business with him down the road. Jason was very dedicated to helping me get my dream car and to me that is something you don’t quite come across at other car dealerships. If anyone is looking for a car, go to James Collins Ford and ask for Jason Clark! You won’t be disappointed!! Hopefully he’ll get a promotion soon, he deserves it.

Mr Reedy is a great person. He worked with me well throughout my car buying process. My experience was well worth the 3 hour drive.

I looked at mediocre, overpriced used cars at a few other places before Josh called me about a Lincoln MKZ they had just acquired per trade in. The car sold itself--competitively priced, like new inside and out, new tires--but Joshs low key, no pressure approach sealed it. This is one of the few dealerships that still values traditional face to face customer service and what best fits customer needs.

Had a great experience with the salesmen @ James Collins Ford, they knew what I wanted & found a way to get me into a brand new vehicle!! Loving my Mustang GT, & can’t thank the guys enough for making it happen!! Knew I had good credit, but their credit report came back even better than I expected an I was blown away to find out I’m a 803.. If you want a smooth transaction & don’t want to be haggled, give Jason Clarke a shout & he’ll get you into that dream car you’ve always wanted!! Thank you again Jason 🤙

My husband and I just purchased a truck from James Collins Downtown today. The experience was exceptional. Everyone was really friendly, down to earth and extremely helpful. I highly recommend them!

Saw an explorer that they had and decided I was ready for a different vehicle, talked to Madob on the phone for a few minutes and gave him a little information. Went in the next morning and test drove the explorer, it was a nice ride but not exactly what I wanted. Madob is an excellent listener, he put me in a KIA sorento which is awesome! Better price, more car for the money, I couldnt be happier. Daniel got me through the paperwork no muss no fuss and they had me on my way in a short amount of time. Thanks guys, I appreciate you giving me rock star service!Sales done, guess the honeymoon is over, that didnt take long! The sale was great, what followed the sale was total BS. I just drop 26k for a nice vehicle (very happy with my purchase) a few days later I go in and ask them to do a simple vehicle inspection for Lyft. Guy at the service counter is obviously put out by the request (I mean they just inspected the car before selling it to me a few days ago, could have whipped out that paperwork and had me on my way but NOPE) so Im waiting for like 10 minutes while he talks to the Manager (lady in her office) and after the wait he comes out and tells me its gonna cost $99, seriously? Big O will do this exact inspection for $30 Needless to say I wont be taking either of my vehicles back to these guys for service. Had an opportunity to keep a customer happy which would have resulted in plenty of return visits, not now!Madob to the rescue, this guy knows what customer service is all about! I bumped my rating up to a 4 from the previous 3 and the reason is it never should have got to this, do the right thing from the beginning and you would have had a 5 star rating and a very loyal customer. Its a team sport, you work together so the customer feels valued, that in turn makes people feel good about spending their money at your place.Sales is still worthy of a 5 star rating, the jury is still out on service, Ill let you know!

Recently decided to downsize my F-250 daily driver to a F-150 Ecoboost and the guys at James Collins made it an effortless experience! Even in this crazy truck market they had their 2015 F-150 posted for a very reasonable price and I couldn’t pass it up! Beautiful truck, great experience! Shout to to my man Mayur for working me a great deal and staying late on a Saturday! 10/10 recommend!

Took care of one of our fleet vehicles we have the upmost faith in their service

My husband and I bought an Explorer from James Collin Ford today and had a great experience! Jason, Mayur and Daniel were all professional yet relatable and made the process quick and easy. It was a completely hassle free experience that got me the vehicle I love and we couldnt be happier with the crew we worked with. Definitely recommend.

What can you say. Has to be the Best and easiest automobile purchase I have ever made. Jason and Everybody were Great. I really love my new truck..

We had a great, almost-perfect experience. Were two hours from Louisville so did everything up to the sale by text. Decided wed take a chance and make the drive over and worked with Bradley for the sale. He was nice, knowledgeable and polite. Love my Lincoln MKC! Everything promised was honored and we felt we got a great deal. Working with Daniel on the paperwork was a breeze. He also was courteous and knowledgeable. The only ding we can give is that Bradley promised wed be in an out in an hour but we were there for more like 3. We really didnt believe wed be there for just an hour honestly, but we werent thrilled to wait as long as we did. Overall, we are very happy with our purchase and enjoyed working with Bradley and Daniel!

Couldnt be happier with my purchase... Very courteous, professional, and knowledgeable staff with integrity and sincerity. This was absolutely the best buying experience Ive ever had.Jason in sales treated me like family as soon as I set foot on the lot. He streamlined the process and made it almost effortless. Jeremy in service did a fantastic job addressing the mechanical side of the process as well and he explained everything about the cars condition. The general manager, Daniel, really stepped up for my trade-in and made it a point to come shake my hand after the price had been agreed upon. Both he and Jason made sure I was comfortable with the details of the deal before I signed anything.Do yourself a favor and stop at James Collins next time youre in the market for a vehicle. Its unlike any other dealer Ive ever visited. Youll be pleasantly surprised.

I about two brand new vehicles from here and each time they gave me what I wanted and how I wanted it. Thank you for making me a loyal customer....

Best experience ever. Non pushy, do what they can to get the deal done. Bradley was awesome, knowledgeable and responsive. Daniel the GM is an asset to this dealership. Great experience a d couldn’t be happier.

I hope This Dealership stays. People are very Nice they have a good selection of new used cars also theyre building their selection for 2021 a brand new vehicles cars and trucks you might want to talk to him a check them out theyre on the corner of 5th and York Street

Bradley at James Collins Downtown Ford Louisville is the BEST! He was so patient and kind with our senior citizen family member! He explained everything in terms she could understand, and did a great job with the test drive...telling her all about the technology on the car. The dealership stood behind the vehicle when it was delivered with a defect that had gone undisclosed when it was purchased. The body shop folks were super kind, the car they gave us while the work was being done was great...over all it is very refreshing to find good, old-fashioned, great service and value!

I truly appreciate the customer service and dedication to assisting me with purchasing a new vehicle. To say their patient, determine, and achievers would be an understatement. They truly try to get the best deals available for your price range so that your in a vehicle you genuinely want. Thank you for this fantastic experience I will definitely be referring your location.

Popped my tire today on the way to work. Went to James Collins needing a new tire. Virginia -the service director, personally helped me locate and order a tire. Within an hour the tire arrived and was mounted by Eric. I couldn’t be happier with the service. I would highly recommend

I’ve been working at James Collins As a salesman for about 9 months now. I’ve seen a lot of cars come and go, and I’ve been wanting to go ahead and trade in my 2015 equinox and get into something better. Well today that happened, I got a 2016 civic with only 40k miles. Although my credit, equity and down payment helped, I have never seen another general/finance manager do as much as Daniel to ensure customer satisfaction. He took care of every fault on the Civic. He helped me get into something that I truly do love. I’m not just saying this because I work here but I have seen him do it with all my customers as well. We have a very vibrant and young team here. I am proud to be a part of the James Collins Family!!

For anyone thats afraid of car dealerships, don’t be. Go to james collins ford and meet jason clark. He is an amazing car salesman! He goes over and beyond for his customers. He’s patient and very very consistent. You will not be disappointed, so take the chance and go meet this young man. I will be conducting business with him again.

I would suggest anyone looking for a vehicle to ask for Jason at James Collins... He knows the product and made the car shopping experience fun for me. Jason went well out of his way to get me the exact car I wanted. He was very patient with me I would give a 10 out 10 with the experience I had Jason.He really is changing the car buying experience for the better.

Call and let phone ring over 20 times, no way to leave message or call back number?

Be very carful with the service department. They will try and charge you $100 to diagnose one issue. They charge per issue! They do not tell you upfront. In my case they said they didnt know what the cost of repair was till they started the work. They wanted $100 for that!. Im not against being charged. But they should let the customer know up front.Youve been warned.

Called Friday to see what was going with my truck since it has been there since Monday morning at 0730.and they have not yet worked on it.

Low pressure. Helpful. We knew the car we wanted when we went in, so it was a very smooth experience

I recently had a great experience purchasing a Cmax. It is exactly the car I had been looking for! I had been to three other dealerships and the James Collins team was by far the best. The whole team worked together to make the experience seamless and worthy of my trust. They answered all my questions and went out of their way for me. Excellent customer service. Great car. Highly recommended.

The experience I had with Downtown Ford was exceptionally pleasant (also funny). My interaction with the collision shop & every one I came into contact (Mr.Pat & the guy at that front desk sorry I 4got his name) with was more than pleasant & willing to help. The work they did on my car was phenomenal. Thank you guys for all you done for me & my vehicle looks Awesome continue being Great!!!! now for the enterprise rental car I had as a loner was a nightmare!!!

Recently purchased a like new used F150 from this dealership. Very pleasant experience with the sales staff. Sales consultant Jason Cook was very helpful.

Customer service and wait time was amazing! The whole staff was super friendly and attentive, we walked in without an appointment and was shown a car within five minutes, purchased it and drove it home in all under two hours. Great staff, highly recommend.

My fiance and I decided to go to James Collins Ford, Im so glad that we chose the #1dealership in Louisville, Kentucky. Our salesman Bradley Was Very vibrant and was so full of life and much more. He uplifted our confidence and experience of buying a car from James Collins dealership. Bradley gave us a chance to explore driving two cars, We lift to go to another dealership but couldnt help but return back to him for our final decision.The General Manager knows how to run his business, and assure you that he can get the financing done so that everyone will be satisfied and return again for business and to send others to James Collins Ford. We are excited and delighted with our New Car and glad that we chosen the #1 James Collins Ford Louisville Kentucky.

The experience I had at James Collins Downtown Ford was great. I went to see a Mazda CX-3 and it was such a fun ride, but wasnt exactly what I was looking for. While considering it, the managers were willing to work with me on price and make it comfortable for my budget. Although I went a different direction, I appreciate Bradleys professionalism and communication. I want others to know this is a great place to look for a vehicle!

Ive had 2 great buying experiences recently at James Collins Ford. The first time I was helping my mother buy a new car after hers was totaled. Jason Clark was incredibly helpful, patient, and did not pressure her at all. She bought her car from him and I was impressed that his excellent customer service continued even after the sale. In fact, I was so impressed that I personally went back to Jason and bought my new car from him a month later. He tracked down the perfect car for me and made sure I got a great deal. The entire staff from management to sales to finance has been a pleasure to work with and we couldnt be happier with our cars or the customer service we received.

SERVICE REVIEW:Came in for routine maintenance on my F150. Easy to make appointment online with confirmation. Was able to pull right into the service area and walk to the counter. I was immediately taken care of and advised of length of service, which they held to. They offered a realistic shuttle expectation (early appointment and she was on a run, so short wait if I wanted). Service was done promptly. Manager was kind and helpful. Paying the tab was easy. All in all - a great experience. Ill use them again.

What a fantastic van buying experience. Building a high roof, extended Transit van with the Masterack Smart Space storage system inside. They were incredibly helpful and listened to me as I described the vehicle, I wanted built. I found that other dealership tried to force me into something that really wouldnt realy meet all of my needs.Thank youKristen Littrell

Best Ford dealer in town!

THIS DEALERSHIP AND SERVICE ABSOLUTELY ROCKS! DANIEL AND BRADLEY TURNED MY DREAMS INTO A REALITY! I WAS TREATED LIKE FAMILY AND MADE FRIENDS ALONG THE WAY! THEY ARE THE BEST IN THE CITY! ITS HARD THIS DAY AND TIME TO FIND GOOD QUALITY PEOPLE TO TAKE THE TIME AND MAKE THE EFFORT TO PROVIDE THIS KIND OF SERVICE AS I DID! I AM TRULY THANKFUL AND BLESSED FOR MY EXPERIENCE AND NEW VEHICLE I AM DRIVING TODAY BECAUSE OF THEM! HEATHER PAYNE

Arrived at scheduled time and was out in a timely manner great service center my buddy was right

Bought my second car from James Collins Ford last week & felt completely comfortable walking through the door. Becky was so helpful & friendly & Josh did a great job working the numbers making it affordable. Chris Scott was my salesman & went out of his way to answer all my questions & concerns. He made sure I was happy with my purchase & talked me through the process, stress free. Cant compliment Chris enough or the rest of the staff for all their hard work. Very professional. Would recommend anyone to visit the dealership. Great experience.

I was given the wrong part the other day no biggy that was fixed.... but as I was sitting in the parking lot some blonde women employee made a comment about my car as im sitting in it out front... im guessing cuz i have damage from a deer that im in the process of fixing... as a car guy it kinda hurt my feelings cuz I know my car is broken😭😭😭😅😅

I love this location, real down to earth people work there. They will do everything they can to try and help you get into a more efficient vehicle for you to move around in. And will continue to check up on you after you have made your purchase. Making sure your vehicle is in top shape and that you are happy and comfortable. They are very courteous and the location stays clean and neat.

Becky and Daniel made buying my new F-150 so easy. I flew in from KC to buy a vehicle because of their salesmanship and they had some of the most competitive pricing in the country. Highly recommend!

I had a great experience at James Collins Ford. As a college student with no credit going in looking to buy a vehicle is a stressful idea, but the people at James Collins helped me in every way possible. Daniel helped me get approved on a 2012 Chevrolet Silverado with extremely low interest. The dealership also made sure I got the best deal possible on my trade in, and ensured that I was walking away with a fantastic truck. The salesman, Madhav, and the manager, Daniel, were the most helpful people and really helped me understand the process of buying a vehicle and I can’t thank them enough for how good of an experience I had.

They truly went above and beyond to find the best financing for my budget. They were professional and pleasant, and I couldnt be happier with my experience. Thank you!

Just moved to town and was happy to find a dealership near to me. Purchased a new car from this happy crew. Everything went smoothly.Nice place.

Bradley and the entire James Collins team was great to work with. Straight forward, helpful and very friendly. I would recommend doing business with them as they made the process as easy as it can be.

I had an excellent experience with James Collins Ford. I worked with Kristen and she helped me get a fantastic car at a great price. She answered my questions, wasn’t pushy, and allowed me to make the decision in my own way (I’m a see the numbers in front of me type). I also interacted with David, one of the managers, and he was also very positive and light hearted and helped keep the experience positive. Everyone we encountered was friendly, and professional ( I even enjoyed all the paper work as we had great conversation with the man who went over everything. We as thorough and friendly.) They truly seem to care about their customers, and are honest in their business practices.

Had a great experience picking the perfect car for me and my unique situation. I don’t have a lot of credit history, but Daniel and Madhav helped me get a great car at a low APR. would highly recommend this lot for new and pre owned vehicles. They have an excellent selection of each.

We purchased our first vehicle for my wife at James Collins Ford last night and couldnt have asked for a better experience. Our salesman Jon Cooke was not pushy at all and was truly a joy to work with. GM Daniel Mekuria worked out a deal for us and was also very friendly and welcoming. Chris Scott was no different closing out the deal for us being very upbeat even well after hours. I would recommend the car buying process with James Collins Ford to anyone. Thanks again!

Great dealer to deal with. I got a fair deal on a used truck. My sales man Bradley was easy to talk to and very polite. I will be back for my next truck!

Hi, I went to James Collins Ford because of a great deal I saw on their website and met a wonderful young salesman who showed me a beautiful new F-150. His name is Madhav Gampala. I sincerely advise anyone to check them out. They are great to work with.,

Madhav was the sales person I dealt with and he is a hard working college student who is grinding out quality sales work during these difficult times. Very friendly staff And they do their best to treat you well and fair.

I previously enjoyed excellent service from them so I decided to buy a vehicle there too. They offered a very fair trade value for my previous SUV and finished the deal with professionalism.

I purchased my vehicle at James Collins Ford. I have used them for all of my service needs. Recently, my battery died. I was able to quickly get an appointment and diagnosed the issue. They installed a new battery. I would recommend them to anyone looking to purchase or service their vehicle.

Got an awesome deal on my 2016 Ford F-150 Platinum. We drove 120 miles from Cedar Hill, TN because of the GREAT deal they were willing to give us. Everyone I dealt with at this facility were amazing. There was definitely a small town friendly atmosphere here. Something you do not get with a large dealership. They were all very accommodating and willing to work with you to get you into the car/truck of your dreams. I promise you will be satisfied with this dealership!!!

This dealership is top notch. We drove 25 minutes to get to downtown and it was so worth it. From Dave calling me back and offering to stay open late for us to get there, to Gil showing us the car and taking us out driving, then on to Chris with Financing this experience was wonderful. I have visited many car lots within the past week and have been very dissappointed with the customer service and poor attitudes. This place is AMAZING!! Everyone was so friendly and inviting. Go see them for your car buying youll be glad you did.

From the sales folks to management this is a great team off professionals! We arranged our deal over the phone and drove in from out of town. They stayed late to finalize the deal and EVERYTHING was exactly as promised!This was the best car buying experience I have ever had!

The kindest and caring ppl, thank you Daniel and Bradley for not only exceptional customer service but for also lending your compassion and understanding for those who just simply need a chance! Couldnt be more thrilled and satisfied!

New Ford Explorer for Dasha. This was the best buying experience my wife and I have ever had....From the time Becky picked us up on the Internet and found us a car to the process with Bradley of actually selling us a car...it was really a no pressure partnership. Then, Daniel and his finance manager Christoper treated us like Friends we had known for 30 years.If you want to avoid the vultures at other dealers call Brad and Beckyi to find you a car and I guarantee you the manager Daniel and Chris from finance will make you feel like Royalty. We are from a small town in Illinois and bought from one dealership for 20 years. Jim Collins Ford stole me away from them by giving me the exact same feeling in the first few days I have known them. I also scheduled my F3 50 for service and Jeff will be for service department is equally good to deal with.Brent and Dasha Cutler.... really happy customers

Terrible warranty work!! Stay away from downtown anyway

Bought a new Mustang and could not ask for a better experience. Staff was helpful and knowledgeable and able to answer all of my questions. Never once tried to pressure me or push me into a car that I did not want. Would definitely go back to them in the future.

I bought my Ford C-Max last year and couldn’t be happier. The sales woman was wonderful and fair. Since then I have had my car in for a few minor issues and the service area has been amazing. Every time I come in I am quickly put into a loaner car and informed about what will be going on with my car. I would recommend this dealership and service department to anyone. Thanks!!

The guys here are absolutely great!! Everyone (and I mean every single person) was extremely friendly and welcoming (and really funny)I want to give a special thanks to Bradley for being such a great sales man and Daniel for working so hard to get my financing done.. If youre in the market for a new car they are definitely the people to see..

Just had the body shop fix a van for us and they did a top notch job good work and fast. had us out in a very short time frame. Jim was very helpful and kept us up to date on the process. 5 stars from us

I bought a $27.000 car there They dont give you much on a discounted price but the Salesman or friendly but would have loved some kind of discount since I paid cash.

I had problems with the radio in my 2018 F150. I was able to get in the next day. The part wasn’t in and should take about x2 weeks to come in. About 3 weeks later I get tired of waiting and call Downtown Ford(8AM).I Initially get blown off by Dana, so I call back and get Dana again. She dumps me into a voice mail.After awhile I call back and end up speaking to the voicemail owner Jeff. He tells me that when he finds out he’ll call me back(9:45 AM). So I’m tired of the situation and head to the dealership after work (1:30 PM).I end up finding out that the part I needed has been at the dealership for some time. Now I’m mad- my near $50K truck with 13k has a broken radio- this issue could have been resolved some time ago- lastly they want me to come back in the morning and drop off my truckI asked them since I was around the corner to send two people to pick my truck up the next day. The service agent asked me to leave my truck with them now. I was furious and explained that I don’t live downtown and I needed to pick up my daughter. What I didn’t realize till later the agent was trying to help me.He put me in a loaner truck. I got a phone call the next day telling me my truck was ready. I drove home without any trouble and then I noticed I left my garage door opener in the loaner. I called Jeff who I had been dealing with the last two days. He was kind enough to get my garage door opener back.Honestly Downtown Ford apologized for the inconvenience, got me a loaner vehicle and found my door opener. I would use them again. All of us make mistakes but they are more than willing to make things right.

We had a marvelous experience with this dealership. They did everything they promised and all the staff were both pleasant and responsive.

The Staff at James Collins Ford are great they work very hard for their customers and I would definitely buy another vehicle from them.

Have had body work done twice and Jim Hudnall, body shop manager, and his Assistant, Mike, were extremely helpful and courteous. My car looks like new. I highly recommend these folks if you need body work on your car!

Enjoyed the pleasant experience shopping for a new vehicle. Our salesman, Bradley, was very helpful and knowledgeable as was the sales manager Daniel who was also patient with our many questions. I would recommend this dealership and sales staff to anyone thinking of purchasing a new or used vehicle.

Great experience at this dealership. Daniel was extremely helpful, and made the process a breeze. Thanks again!!!

My first experience buying a car couldn’t have been smoother thanks to James Collins Ford. Bradley Wallace was extremely courteous and helpful throughout the process. The manager, Bradley, and the rest of the staff are super friendly and will work to make your car buying experience a great one! I would recommend them to anyone looking to purchase a quality Ford vehicle.

James Collins provided an excellent sales experience. I am from out of town and was able to get all the information I needed over phone and email. Lou was the sales person who helped me. He provided timely, straight-forward vehicle and pricing details. Due to extenuating circumstances that delayed the delivery, they were able to work within my schedule and then bring the vehicle to me. I would recommend them to a friend or family member.

Great personnel and prices.

My experience was so awesome. My sales person, Chris Scott was amazingly knowledged of my Honda Accord. Answered all my, that I had noted before my experience. Carfax provide me what I need to ask. You have a great since of humor and are more than a car salesman. Im honored to have met you and feel comfortable with information I needed to here. Chris will go to any length to satisfy your wishes. GREAT job CHRIS SCOTT

I Used to have my Navigator serviced at another shop, but since bringing it to Downtown Ford I couldnt be happier. They have great quick service at fair prices and are very friendly. When its time to trade in my vehicle for a new one I will definitely bring it to these guys. The sales guys are great!!! Thank you Downtown Ford.

Heydon Wilson is the most amazing salesperson in Louisville. Hes sales team is bar none!! Youd be so surprised how many options you can choice from some have up to 168 personalized bells & whistles!! Heydon can get ya what ya need.

I’m here in the waiting room at the moment. I called them just over an hour ago with a flat tire asking if they could get me out the door today (had to drive up to Michigan tonight). Jeff at service made sure there were tires available in town in case the flat wasn’t reparable and got me in for service with no appointment. The flat is reparable and they’re working on it now - they’ll have nome out the door in the next 30 minutes.Really wonderful customer service and friendly staff. Would recommend coming here! Thank you Jeff!

We went to this dealership so we could purchase a new F-250. They had one on the lot that was exactly what we had been searching for. The salesman that my husband had spoken with on the phone passed us on to another salesman who had only been there a few weeks and wasnt properly trained, which was fine. He was polite and patient and working with us. The used car sales manager interjected himself and was a nightmare to deal with. Worst salesman we had ever encountered. He was condescending, rude and disrespectful not only to us but his coworker as well. We then walked out quite frustrated. We were flagged down by the new car sales manager who was finally able to work a deal with us. We did buy the truck but not sure if we will ever go back. And we will definitely have to purchase another new truck in approximately 3 years.

Awesome team, weve bought two cars from them back to back. No pressure, very accommodating. Negotiations were straight up, and they conceded on certain things - making what I think was a fair purchase. Just be straight up in what you want, and they will be straight in back and forth in the process. They didnt have the vehicle we wanted in their inventory, but found one at another dealer out of state. They bought it and brought to their dealership for us. Highly recommend this Ford dealer over others in Louisville area.

Simply the best buying experience, me and my husband have ever had. We moved from North Carolina last year, and needed 2 new autos. We found new friends and a new Ford dealership. We have nothing but praise and total satisfaction. We shopped several other Ford dealerships, and they kept telling us what a good deal we were getting and how big and great they were, but we found the people at James Collins Ford friendly and honest, and they beat those bigger and so called great Ford dealers by over $1700. My husband and I guess those other dealerships with those huge showrooms and acres of land, just have bigger expenses and bigger overhead, thats why they have to charge $1700 more.

Jason Clark helped us get an Edge when we weren’t even sure we could afford it. Great service, smooth and quick buying experience.I highly recommend Jason and this dealership, we had a great experience

Took my 20 explorer st in for some warranty issues. Jeff and his team really treated me right and earned my business.

Great customer service. My sales lady was Kristen. She did a fantastic job, answered all of my questions, she is very knowledgeable. Kristen is very funny and knows her cars well. I would highly recommend kristen to anyone who is looking for a new car.

Had a great buying experience with Kristen. She was such a sweet, knowledgeable and well put together Sales Woman! She really knows her products, well. I will continue to go to her for my car buying future needs. Such a pretty and smart young lady. Thank you, Kristen!

I would give more than 5 stars if that was an option. Best vehicle purchasing experience ever! Daniel Mekuria (GM) and Bradley Wallace (Sales Rep) are legit and took great care of me. They were patient and made sure I had the perfect truck. They never once tried to pressure me or push me in a certain direction - only focused on making me happy. In fact, I got a fantastic deal and really didnt do very much negotiating. I highly recommend this dealership and will absolutely go back when Im ready for my next vehicle. If you dont go visit this dealership, you will likely pay more than you have to. Thanks Daniel and Bradley for making it a pleasure.UPDATE:So, its been 7-8 months and my sales person (Bradley) knows I moved to another state after buying the truck. Knowing that he was not getting any business from me, he called me today just to check on me. He asked how Im enjoying the truck, how my family is and if I need anything - we spoke for about 10 mins. This is the kind of company I would go back to time and again. In fact, if Bradley is still there when Im ready for a new truck, I will seriously consider traveling the 15 hrs to buy it from him. Ive bought vehicles from friends in the past and never been treated this well. The dealership, and especially Bradley has my highest recommendation.

Jeff Fry and Jim Jones were very helpful. Our F-150 was set on my key and our vehicle would not go over 80 miles per hour. We were half way to Kansas and it was pouring rain. I called the dealership and they took the time to walk us by phonethrough resetting the set up. I feel they went up and above the great service you get at James Collins Ford.

Scheduled a appointment a week before, got to the dealer on the appointment date. the service desk said it was going to take 2 hours. asked for a loaner and didnt have one. had a week notice of appointment and couldnt get me a loner. some people dont have 2 hours to sit and wait for vehicle. worst coustumer service. wont be going back for service