Very nice cars.. The people were also very informative and helpful. ❤

Kyle, Dennis, and Zach always take such great care of me! I appreciate everything and everyone so much!! They make you feel like family and are super friendly and helpful! When I wasn’t able to get a loaner, Kyle made sure I had a ride home, thanks to Tommy taking me. The whole service experience is always exceptional, and I am very grateful to be able to have my car taken care of by such amazing people! I always tell people I would buy another Audi simply because of the way the service department takes care of me! Truly appreciative. God bless you all!

I cant say enough about Audi of Louisville. Even though with the chip shortage there are a lack of available cars, they were very diligent on helping find the vehicle that I was looking for even though I wasnt exactly sure what that was. Victor, my sales person, was knowledgeable regarding all the vehicles and he went above and beyond making sure I was in the vehicle I truly wanted with the features that were the most important to me. Once I figured that out, financing was a breeze. There was no high pressure sales and I am thrilled with my Q5. Possibly the nicest car I have ever owned.

Excellent customer service from Sales person William Waun, I recommend to buy vehicles from this dealership, very professional, very caring, have no words to express, I got a Audi A6 and I am really happy with this vehicle, I will surely buy my vehicles from here, Thank you William and his team.

Audi of Louisville of Bluegrass Motorsport truly goes above and beyond for their Customers. Upon purchasing an Audi from another Dealership, we had our vehicle serviced by Audi and we couldnt have asked for a better experience. Our technician Zach helped us navigate through Audis care plan options, to what our service entailed, to helping us with a loaner vehicle while our car was being serviced. All I can say is that I cannot recommend them enough for anyone in the market for a new car!

Recently got an oil change (supposedly) at Audi Louisville. This is the second time I’ve driven away with the oil level at 50%. This makes me wonder if they even changed the oil. I called to express my concern, was directed to the service manager, and went straight to voicemail. I left a voicemail expressing my concern and left my name and number. I haven’t heard back yet. At this same service, I asked them to take a look at my tires, especially since I’m making a 10hr trip soon. I had to put air in one of them. They told me there’s a nail, the tire can’t be patched, and I’d have to buy a new tire (approximately $450 for tire and labor). Again, I was suspicious. So, I went to Big O Tires and they patched it up just fine. Big O shook their heads at Audi for telling me I needed a new tire.I don’t know what it is with Audi trying to cheat me. I’m no longer getting serviced by them.

I cannot say enough about my experience with Audi Louisville, which was made extra special by Debbie McNeilly (the Audi Brand Specialist who I *luckily* got matched with). Purchasing a car in the current market/climate is extremely difficult. I called many many dealerships across Illinois, Indiana and Ohio and no one had a single new Q5 in stock, nor could they give me an ETA on when the next one would be available. Due to the current car shortage, many dealerships will not assist in locating and transporting a car (known as dealer trading) nor are they offering any type of flexibility financially. Debbie not only assured me that getting a car ASAP wouldnt be a problem, she even worked with me to get a lease that actually made sense for me and my situation - I felt understood, taken care of and most importantly - that she was there to support me and not judge or take advantage. Further, she got the car to me, in another city, in less than 24 hours. Talk about SERVICE. Lastly but incredibly important - being a woman shopping for a car will swiftly remind you that you are, in fact, the minority on the lot. Its ironic that the first and only female associate I got in touch with treated me better than he last 10 salesmen I attempted to do business with. Thank you Audi Louisville and thank you Debbie!!!

Audi of Louisville is wonderful! My husband and I recently purchased our first A7 and the process was very smooth. We went in, knew what we wanted and walked out with the car we had our eyes on. Victor is amazing. He was very responsive and he made the sale process really easy! Their finance department is great as well!! I honestly have nothing but great things so say about them!

Audi takes really great care of my car. He customer service is always excellent. I appreciate the added care of washing and vacuuming my car before it is returned to me. Great customer service, thank you!

Have had 2 Audis for a couple years and have been pleased with how Audi of Louisville has taken care of the vehicles. In particular, during our last visit with a service to our A5, there was confusion over a pre-paid maintenance agreement we had purchased. The service manager, Jordan, was gracious enough to take care of the service even though there was a problem with the plan we had bought. Definitely appreciated it!

I am so happy I bought my newest Audi at Audi Louisville. They have excellent customer service and Zach goes out if his way to make sure everything is done right when we go on for our scheduled maintenance. I highly recommend Audi Louisville to anyone who is interested in this luxury line of vehicles!

I required some relatively minor body work (still, $3000). While the dealer did not have a body shop on site, after a little confusion, they stepped in and made themselves the single point of contact so I did not have to deal separately with the body shop or a car rental company. That made the process easier. Bonus, I have rental car coverage and they gave me an Audi to drive the whole time. I doubt my insurance company pays a rental rate that most of us think covers an Audi so that was very cool. The car needed to have the sensors worked on by the dealer but any transfers from Precision Collision and Audi was transparent to me. This was the easiest process of getting a car repaired as I have experienced. I would have thought they were the same company. The only downside was with Audi the car company not the dealer. They had a 3 - 4 month back order on a bumper which for $200 they expedited. Precision coordinated this with my insurance company which was also cooperative. I found out because Precision was considerate enough to call me and update me, without me having to call and ask what was taking so long. Another improvement from my previous experiences with body shop repairs.

Elijah and Bob were excellent. Managed logistics of trade in over the long weekend and found me a car the same day. Overall dealership was clean, well stocked and well lit for shopping. Paperwork was handled away from the dealership both quickly and professionally. Definitely earned repeat business. Thank you Audi of Louisville!

If you’re even considering getting a new vehicle, go to Audi of Louisville. A long-time BMW driver, I went to Audi on a whim because I was tired of receiving low-grade customer service at a LUXURY dealership. For 10 years I’ve been with BMW, and between service & sales, I was always left frustrated or at least underwhelmed. That’s a review for a different page.I was so surprised upon walking into Audi. Not only was I greeted quickly, I was given info quickly, viewed a vehicle type that I was considering, test drove and signed the papers probably under two hours. The cars speak for themselves, but my saleswoman Debbie, was amazing. She was knowledgeable to the core and never once made me feel like we were playing a game of poker, trying not reveal our hand before the other.She shot everything straight and was so helpful. It doesn’t end after I signed the papers — in fact it got even better. When I arrived the next day to pick up my new Q3, I signed my papers with Maxwell and was again pleasantly surprised by his demeanor, insight and quickness. He was not in a hurry, and made sure every question I had was answered.After I signed, I not only got my keys in a box, they were presented to me with a lightning chord for my phone that matched my interior, an Audi cleaning cloth for my dash, AND my license plate from my previous vehicle that had been WASHED and put in an envelope to transfer to the new vehicle after the 30 day period.I was absolutely astounded as this has never been done for me. After being shown all of the ins and outs of my new vehicle, I was told about their car wash and said I’d be welcome to bring the car there for cleaning and that it would be cleaned with any service.At bmw, after dropping thousands for service, I never once picked up my vehicle cleaned/detailed - ever. Not even a simple run through their car wash at their brand new facility was ever done.If you are buying luxury and want your money to be worth it, and you’d like to be treated like you’re at a luxury dealership, DO NOT go anywhere else. Audi will without a doubt take care of you and go above & beyond.Thanks Debbie & Maxwell for my best car buying experience ever.

It is quicker to make appointment and their team is available right at drop off point inside the building to assist you. I went for regular service of my audi and It was great. Got my issues resolved quicker. Kyle Riddell has been very helpful.

Great communication and service. Zach was an excellent point of contact. You’ve definitely earned a repeat customer.

The folks at Audi Louisivlle are the best. I’ve purchased 2 vehicles from them and they really bend over backwards to help get everything just right. Highly recommend

They have had my car almost two weeks..with No End Near ??? Sited what everyone in country does...The Ultimate Excuse of course...COVID- 19 !! The Excuses of Champions and Audi Of Louisville...Coming to a Service Department Near You ....COVID 19... Come on Guys and Gals it is more than likely a battery code job or something minute like that..

This dealership provided me the best service experience I’ve ever had. They went way out of the way to help me out and I would recommend them to anyone because they are honest and fair.

Absolutely wonderful service. All timed perfectly for our family trip detailed the car, completed all service and got and installed a wonderful topper for all of our stuff. Sandy Gulick

Zach is the best! He is so helpful and knowledgeable!

I will give 0 this is the worst experience in my life with this dealership! We purchase a Q 5 2 days ago we were driving to Columbus Ohio when we got a flat tire, we call the Audi road assistant waited 8 hours just to find out there was not spare tire, on the top of that they sell this car with simmer tires we call Bob Barry the sales Manager and he had the gots to tell us we can drive with a flat tire for 50 miles really ????Who says that horrible horrible experience the worst .And on the top of that they do not want to help with fixing this tires and give us the right ones this is a fraud

Victor from sales and Max in the finance office made the buying experience simple, efficient and enjoyable. I highly recommend Audi of Louisville!

I needed a new vehicle. I wanted to trade it in before I put too many miles on it and it was still worth something. Audi Louisville gave me a great price for my trade in and had what I wanted in stock. I drove away a happy driver.

I think Jordan is wonderful. Very nice and very good for Audi.I think Audi should STOP washing your car. Maybe they don’t rinse it off but every time my car is covered with white spots and I have to take it thru a car wash. That is my only complaint.Love Audi

Went in for a 10K mile service. The tech recommended new tires. I find this ironic since the car was purchased from this dealer 4 months and 6k mile ago. The tires still have ample tread and are not in need of replacement. No reference to the tire replacement recommendation was on my service order. The basic service was performed on time and without any issues.In my experience, service has never been an issue with Bluegrass Audi. Maintenance is performed on time and correct the first time.

I had a good beginning, a rough middle, and a good ending when working with study Louisville. Thank you Bob for correcting some unfortunate things. I would definitely recommend coming here!

Great experience! I will definitely be back in the future for more service.

Service department is outright terrible and couldn’t care less about the inconvenience they will cause you. Had tires rotated and resulted in car shaking uncontrollably and suspension warning light on the dash. Emailed since it was after hours but no response. Manager was annoyed that I eventually just called directly and proceeded to talk over me, loudly, stating it wasn’t their fault but some other underlying issue, although my inspection sheet shows every system was in working order according to their technician. Taking to an independent shop as I deserve respect after the amount of money I paid and the hassle I am now trying to resolve.

Another great experience, Zach was super kind and helpful as usual. Quick in and our everyone practicing safety protocols. Frequent updates on status of my vehicle. That is why I am on my third Audi.

Frank at Audi Louisville did a great job! He was helpful and moved the process along quickly.

Went in for an oil change and they took care of all my recalls and another minor issue. They were very nice and had great availability.

Service department has been consistently poor. There is absolutely no communication between service technician and the customer, and very poor communication between liaisons . Intermediary liaisons are not thorough or accurate, and are often quite rude. Audis are beautiful cars, but honestly not worth having to deal with their service department .

Zach at Audi!I had the pleasure of having Zach B. handle as my service advisor. WHERE DO I START? Every day I received an update on the progress of my car. In addition, he would make sure I was happy with the courtesy vehicle. I have not experienced a higher the level of customer service anywhere.

Lavine was patient (it took us six months to decide which car to get), friendly and professional while helping us choose the perfect car. After the purchase, I called on a few separate occasions with questions. Lavine responded promptly (one day was even his day off). Friendly, dependable customer service is hard to find, but not at Audi Louisville. I highly recommend Lavine at Audi Louisville.

The service lead mishandled the entire experience from beginning to end. I was having routine maintenance done on my car. The service lead originally told me that the service would be due in a day. Therefore, I returned that evening to find that the car had not been touched and no communication had been provided to me that the car would be done. To their credit, they gave me a nice SUV to take for the weekend. I was told my car would be completed on Monday.On Monday, the same service lead then text me letting me know that I needed to have my brakes changed, which is fine. However, his sales approach stated that if I don’t change my rear brakes I would be putting my family in danger as his opening line. I was extremely put off by this approach and expressed my frustration and distaste. If I could have taken my car to another Audi dealer at this point, I would have but the next nearest is in Indy. I agreed to get the brakes done and the technician tells me my car will be done on Tuesday morning. So, at 9:00am on Tuesday I arrive at the dealership after texting and calling three times to ensure my car was done so I didn’t waste a trip. No responses on the text and the front desk couldn’t answer my questions. To no one surprise reading this review, the car wasn’t completed and once I arrived, no one could actually tell me when the car could be completed. It was only when I communicated that I would need to take their loaner car on a long trip did I get a timeline and expedited service.After the entire service was completed, I was even more frustrated when I charged for gas in the loaner car after the service lead told me the gas would be of no charge. They did refund me, but why make me go through the hassle.The whole experience has made me begin to look for another car so that I don’t have to deal with that service center again.The reason it is not a one star review is they did provide a 10% discount on the products and the work completed did seem very good.

Lavine always does a great job taking care of me! Highly recommend him and Audi Louisville!

These people are the greatest, spoke from a person that has owned over 100 vehicles of all upper price range. Their attention to detail is second to none, They keep you continually advised to your vehicles progress. Dont ever be afraid to trust your vehicles service to Dennis and Mark Kay.

Jordan our Service Advisor is top notch. He has made our entire experience very enjoyable. We will continue to service our vehicle with Audi of Louisville.

As always 5-star service from knowledgeable and pleasant staff. Thank You

The service department is very responsive, polite, and professional. Recommend!

My check engine light came on in my 2014 TDI A6 prestige - I had never been to Audi Louisville in the past but needed this checked out so went to their service department. They were incredibly nice and accommodating. While there we looked at their new inventory and found a beautiful new A6 Allroad. Love at first site. The staff was so nice we had the warrantied repair done and went home with the new car too! My husband and I are thrilled with new car and very happy to have found our new dealer. I highly recommend Bluegrass Motorsports and Audi Louisville. They went out of their way to make our service and new car purchase experiences easy and a pleasure.

Everybody at Audi of Louisville is extremely helpful and courteous.From Brian in parts to Zachary and Mary Kay in service they go out of their way to help. Would recommend to anyone who is in the market for a new or used vehicle.

I finally got my first Audi this year and although she is a bit older, I absolutely adore her. I have looked up to Audi my entire life and I am thrilled to FINALLY be a part of the Audi family. One of the best things about this company is the high quality and top notch customer service. Mary Kay has taken superb care of me and my baby (Stacy, my 2006 A4 lol). She definitely makes me feel like a part of the family with her attention to detail and just absolute best personality. Thank you for always making me smile!!

Zachary Boyatt was great! Got me in quick and took care of my problem. Very happy!

Great dealership, huge Audi fan and will come here when considering a high end audi

Kyle and all the service department staff are very helpful, and professional. Appreciate attention to all service needs and providing transportation. Great job.

Great customer service. Prompt and courteous service. Zach Boyatt is a great service advisor.

Zachary Boyatt at Audi Louisville is one of the most professional persons I have had the pleasure of working with. He makes the servicing of my car experience much easier and allows me to have complete confidence in the process ... and if that’s not enough he makes sure my car is washed when I get it back😊🎉amazing customer service!

We own two Audis and have been taking them here since we relocated to Louisville in 2013. Have always had courteous and professional service. Everyone in the service department does a great job!Kyle Riddell provides fantastic customer service!Service department manager Dennis is a hands-on kinda guy always making sure customers are well taken care of!

A first class car buying experience! Eli was wonderful and made sure things went smoothly.

VERY DISHONEST!!! I received an oil change. The next morning there was oil on my garage floor. Took the car back to the dealership exactly 3 weeks later to get looked at. They said it would be $1,500 to fix the oil leak. Went to a different mechanic for a second opinion and he replaced the oil plug for $20. Since the oil plug has been changed not one drop of oil on my clean garage floor.ALWAYS GET A SECOND OPINION.Do not think that they will not take advantage of you. I thought I could trust the dealership. They almost got one past me.

Friendly and knowledgeable sales and finance staff, and I love my new Audi!

Bluegrass Motor Sports thank extremely good care of me & my A8 Audi. I can not say enough good things about them. Keep up the good work

Thank You Zach for a great experience!

Absolutely did a great job getting me in and out on short notice (needed a replacement tire). Would have given five stars but I was third in line with the assigned service manager. There were two others without customers and I wanted to do was say here are the keys so the mechanic can get started putting on the new tire (it was already on the wheel which I had dropped off earlier) and I can do the paperwork when my guy is available but they had no interest in helping me. Lack of teamwork cost them a star.

Every time I had taken my car for service they had done a great job. Repairs are done in a timely manner. Staff is very professional and receptive to my concerns. My car is always returned clean.

Awesome service, especially with our advisor, Zach!

Bluegrass Audi always exceeds my expectations! Their employees are polite, professional, and possess an advanced knowledge of their cars! I couldn’t speak more highly of their organization.

Great experience, completed the 60K service in 1 day, returned to me clean, and on time

My Audi Q7 was serviced for the first time at Audi of Louisville. Zach Boyatt was the service manager and I could not have been more pleased. He kept me informed every step of the way and provided the flexibility to accommodate for my challenging schedule. RLT

Loved experience. I’m an employee here and I was finally able to see what customers get to experience!

Easily the worst dealership in Louisville. Parts never answer the phone or call back & service is clueless.Update to response: Jim, why would I call you? Just to leave a message and not get a call back?

I just purchased my dream car from here (Audi Q7) and I couldn’t be more happy with the experience so far. I worked with Don Burch and that guy couldn’t be more of a class act. He made the entire process effortless. Once I do need service I have no doubts that my experience then will be just as amazing.

If you want the most seamless process when going to get an Audi worked on please look no further this is the dealership you’ll want to go to. Zach in service made this the best experience I could have had from start to finish, I wish more dealers came with a Zach because the integrity an information he gave was unlike any experience I’ve ever had. I’ll never go anywhere else to service an Audi, Thank you Zach and team Audi of Louisville for another amazing experience.

Special recognition is due to Audi of Louisville, and in particular Zachary Boyatt and the service department team. My Audi Q7 was having AC cooling problems. The Audi team really dove into it, and eventually fixed the issue. But what was really impressive, besides the loaner car accommodation and final results, was the communication by Zach throughout the process, and the fairness of billing at the end. Great job Zach and Audi of Louisville.

I wouldn’t buy a car anywhere else. When ever I go there for repairs or just maintenance it is always an enjoyable experience I could never say that about previous experiences at other car dealership always dreaded going. I am a loyal customer to Audi of Louisville they are the absolute best! From the day I purchased my Audi and every experience since has been a pleasure.

Very bad appointment availability. They cant keep their appointments. So sad.

Always a great service experience- Kyle explains everything clearly and makes sure there are no other issues that Ive experienced with my vehicle. Drop off/loaner/pick up experience is always a breeze. Also a shout out to Teague for helping me find the exact trim line and color combo I wanted when shopping for a new A4.

All employees at Audi were very friendly and helpful, without being pushy. They even let us take the car over the weekend. Once we purchased they provided all the options without being pushy and they spent about an hour going over all the details of the car and getting everything programed and set up and personalized to us.

Charged $185 diagnostic charge just to tell me what my mechanic already told me (the fault code). Then what is this $15.73 environmental charge? Sounds totally bogus. Totally regret bringing them the car; it was a waste of money. Could have gotten the same information from advance Auto part or AutoZone for free. I dont know why anyone goes to a dealership, I only went because my personal mechanic said they could maybe try some electronic things...when I call the Volkswagen mechanic he asked if the dealer attempted these tuningor electronic things just to make sure and I dont think they did.Also, the receipt is stupid. It did not say that the transmission is blown, it said recommend a flush even though the technician said that the transmission was totally blown and needed to be replaced. Due to this receipt, I lost a mediation dispute between AAA and the tow truck company in which the tow truck company had previously agreed to compensate me for the transmission blowing whilst they refused to tow the car because they said it had adequate coolant and was not overheating. I emailed Audi several times to fix the receipt and they never replied.Honestly I wouldnt have even left a review but Audi keeps sending me emails asking for my opinion so here you go.

Awesome service and a great deal. We love our new Q3 and highly recommend Jim, Teague and the rest of the team at Audi Louisville!

I have used Bluegrass Audi’s service department for almost 10 years, and my husband and I have spent tens of thousands of dollars with them over the years. Up until this year I’ve always been very pleased with their service department and their representatives, especially Bob Grider. My last 2 visits, both of which occurred this year, have been disasters, and I do not plan on going back and I will no longer recommend them. Their new employees in the service department are not helpful, knowledgeable, or accommodating, and as a result, I will not purchase another Audi. The service manager doesn’t even bother returning customers’ calls, which is really indicative of how badly managed this place is. It used to be a pleasure to take my car to them for maintenance issues, but it has turned into a nightmare.

Went in to purchase a specific 2020 Audi A4. Noticed the right back had what appeared to be some sort of damage. Took it to a local collision center to have the damage verified. Compound was on car along with overspray and orange peeling. Bob the sales manager came out as I went over the damage on the vehicle and showed him what the collision center went over with me. Bob DID NOT want to discuss it, talk about it, and Was extremely rude when I called them out as the normal person would not have noticed the damage. Very shady and unethical. Back door was not even flush. Beware as they are dishonest! Bob is extremely unprofessional! If you choose to buy an Audi here, I highly recommend you go over it with a fine tooth comb as they seem to try and sell you damaged vehicles for a hefty price. And they aren’t even good at hiding the damage! Unbelievable! Stay away!!Following up with the response. The door had bondo which was below the door handle and created a low spot. Compound was all in the seal of the door and the door was protruding. There was overspray near the rear lamp and right side bumper cover. Along with back glass. May want to take that up with Precision. Again, how Bob handled it and getting upset with me for pointing out the obvious poor repairs was extremely unprofessional. At the time BOb did not apologize, was more worried about taking the key and getting me off the lot. Never offered to show another vehicle, which the integrity of this dealership, I would never buy here. Lost his cool because you tried to sell me a 37,000 damaged car?!! Customer service and red carpet treatment is very far from the truth.

They really take care of there customers anytime ive had a problem with my Q7 they would always give me very nice rental cars while my car is in the shop never had a problem with them. 10/10 services and 10/10 with repairing your cars ASAP. I might consider buying another car from them very nice people

(Posting under my husbands name. Julie Flynn writing review)THANK YOU THANK YOU THANK YOU! We really cannot express our gratitude fully! We are so grateful for Audi of Louisville, and how well they took care of us while we were getting our car fixed. It was a long process due to the natue of the issue, BUT Kyle, Dennis, Jay and others took great care of me during the process. They truly went above and beyond in so many ways. I was never without a vehicle! A loaner was always provided when needed (lookiing forward to owning that A6 one day ;)), and they even brought it right to our home to make everything easier and more convenient for our family. Dennis was a great advocate for us! I love great customer service, and Dennis and Kyle really delivered! I would buy another Audi not just because I love the cars but for the amazing customer service that comes with it. Great people make all the difference, and Dennise, Kyle, Jay and others that were behind the scenes, please know how appreciative we are. What a blessing. I prayed God would make everything work out, and it did, bigger than I could have ever imagined. You guys are a blessing! THANK YOU and God bless you!

Well, what can I say. . .It was just as I expected. I was treated like a princess! I have my dream car and a wonderful experience in the process! Life is good! Thanks Miles Best @ AUDI LVL

I love my Audi and I love that whenever I go there for any service (even an oil change) I get a loaner car so Im not inconvenienced. Who else does that?Communication could honestly be better between the mechanics and the service department. Somehow the ball is dropped on relaying messages and keeping the customer informed for some reason. HOWEVER, Zack in the service department is outstanding. Absolutely above and beyond kind of guy and I really appreciate him. He has made a couple of frustrating experiences (communication issues) so much better. I still give this place 5 stars because of him and the loaner vehicles.

Bluegrass Audi goes out of their way to keep me happy. I appreciate the way we do business together. My new Q7 is not only highly sought after, but a real technological gem.

Most recent service experience is nothing short of excellent . Communication is a key and Kyle Riddle was impressive .

Took my audi there to get an oil change scheduled it for the first thing when they opened. I showed up promptly and was the first car there. Told the guy I would wait yet 2hrs of waiting i went back inside to see what the process was and was told he didnt realize I was waiting...I went home and received a call around 3pm that my car was ready to be picked up. I returned to the store and was told its ABOUT ready they were washing it and will pull it around. I sat In front of the building directly in view of the front doors and 30mins goes by and I walk back inside and was told oh they are pulling it around. After another 10mins I took the time to survey the parking lot and what do you know my car was parked on the side of the building and no where near the front or the side where the service department is. I dont understand how I was supposed to see my car if they parked it over there as if they parked it to hide it...so I left.Today I took my car to get a quart of oil because it notified me to continue driving please add. So I did. Was directed to pull into the bay. By the time I got back into my car and pulled in he was gone. Waited 6mins or so and an older heavyweight gentleman approached me and asked if I had been helped I told him I dont know if the guy was coming back but I just needed a quart of oil. He told a guy to do what I needed and he came out to give me oil but after the quart of oil he added antifreeze and then continued to pour it on my engine cabin by the vents. I still cant figure out why when it has a 10in nozzle on the end of it. But even after that he didnt wipe it off and he didnt replace my oil cap. Seems those two things were too complex for him to accomplish. After calling the dealer to report the mistakes and high idling and shaking everything I pressed the gas pedal and the obvious engine light being on. I received a call back 3hrs later not saying sorry for the inconvenience or no remorse to the situation. But to let me know yes that will Cause the check engine light to be activated. I dont know if its because Im an African American or what but I see how they treat others and cant say Ive felt welcomed...but its 2021 and I want them to know I love seeing them serve me. I wont give up on the all CAUCASIAN staff. If problems continue then so be it, someone will be out of a job before my feelings ever get hurt. Its sad this still goes on in 2021.

The work done was very good. We appreciate the car they took in getting the job done correctly on our car.

The staff at Audi Louisville are always very friendly and service is usually very fast.

Always nice and friendly. Staff is helpful and polite. Thanks for your hard work.

I took my 2013 A4 in for repair at Audi of Louisville. They said it would cost $7600 for a new head, valves, and cams. I agreed for them to repair my car, only for Audi to call me two days later and say they wouldn’t repair it. At the time of picking up my car I payed $280 for an inspection fee. Mind you, I expected them to fix my car not just inspect it. When paying for the inspection fee I asked the manager Dennis Woods how many cars they turn away and he stated very few. I then said “hmm” and for some reason Mr. Woods turned towards me, leaned in tilting his head and said “hmmmm” with a patronizing tone.The next day I took my car to another well-known automotive garage. They listen to my car for one minute and said it was an exhaust cam. They have since replaced my exhaust cam for $1,300 and my car runs perfectly again.Mr. Woods was insulting, their inspection was wildly inaccurate, The only thing I received from the inspection was a list of error codes, and I shouldn’t had pay for an inspection fee if they turn my car away.

The service at Audi Louisville is beyond compare. Whether buying a car (from Teague) or having your car serviced, my experience has been excellent. My recent service was managed brilliantly by Zach. He kept me informed throughout the process. Nothing better in the market than Audi Lousiville.

Audi of Lousiville offered an excellent value on the purchase and maintenance contracts on my Q5 SUV. My sales representative - Frank Eaves did a superb job of explaining the sales and maintenance pricing. I enjoyed working the sales mgr and Finance mgr during the sales closing process.Purchasing my Q5 was a pleasant experience at Audi of Louisville.

This is my first Audi.. thank you, Husband. Second visit to the dealership and I am promptly greeted as soon as I walk in the door. My requests are completed in full. No complaints. This is how customer service should be.

Zack was ‘Johnny on the spot’!! Thank you for taking such good care!

Lavin did an exceptional job helping Amy and I decide on the Audi Q8! He was very knowledgeable and professional!

First time buyer of Audi. Because of the professionalism, honesty, and willingness to sell at the best possible price, from our sales person Lavin Lalchandani, we purchased a 2020 Q5 and a 2021 A5 cabriolet. Levin spent a lot of time with us allowing us to test drive several cars multiple times and also discussing the options. From out first meeting, he was committed to be as flexible as possible and make the sale. Thank you Lavin!

Had a wonderful experience at Audi, had to get some touch-up paint and they had to order the color for me. I liked how friendly everyone was that I interacted with. The service people are very kind and super understanding. They answered all of my questions and were very good at explanations. I also got a beautiful keychain that I had wanted for a while.

The best at listening and servicing to perfection. I would highly recommend Audi Louisville to all my KY friends - they are the best around!

If you want a nice car but work for a living .. go see cj at maserati instead.. he wont judge you by whether or not you have on a polo or dirty tshirt, decided against buying an S5 that day in favor of a supercharged challenger ...

I bought a certified Audi TT online from Audi Louisville, based on photos and certification paperwork. I live in FL and when the car got to me, it had a huge nail in the front left tire that our local tire place said had been in the tire quite some time. I was also a bit disappointed in the number of scratches on the car, mainly below the doors and on the back bumper, and on the window molding. But thats a chance you take when you buy online. It just wasnt my idea of a certified vehicle, based on past experience. They were pleasant enough to deal with, but I was told the car underwent extensive check points, so somebody dropped the ball there. The sales manager, Bob did contact me and made a repair on the window molding, and I am very appreciative of that.

Great service but they did not clean the carUpdate: the dealership has informed me that their car wash was not working at the time. They offered to pick up the car and wash it. I really appreciate their effort and service.

Excellent service. Very good service advisor. Fairly pricy, but expected

As a longtime Audi owner I have depended on Audi Louisville over the years and my latest experience with their topnotch service department was no exception. Both Sarah and Dennis extended spot-on service and a genuine concern for my satisfaction. I will definitely be back! Thank you...Joe W.

Great communication. Very fast service!! Definitely will return for follow up services!!

Excellent customer service. Went out of their way to help and meet our needs.