Thank you for the wonderful white glove service. Many years removed from the original purchase Kacey Silverton, Director of Operations jumped into help service the hydraulic cylinder under manufacturer warranty. Especially during the pandemic with retail stores running limited hours Kacey and her brother Kellen were quick to respond, set an appointment, and get me back in my office chair ready for my next Zoom meeting.You have reinforced why it is so important and valuable to have local family owned business that cherish their customer and think about the long term.
Love this store! Very high quality stuff! I bought a side table there and absolutely love it!Went back and made couple of more purchases at Thrive. Me and my family very happy with their products. They will custom stamp your name on the sofa to make it special for you. Highly recommend this store and their products.
The Rayner family and the rest of the staff at Trader Boys are the real deal. They are knowledgeable, care about their customers and each other. A better buying experience would be tough to find. Check them out.
Fantastic business. I accidentally left my credit card and the owner went above and beyond to find me in order to get the card back to me safely. I really appreciate it!
Great Family Business that treats YOU like Family!
I had a good experience in shopping for my chair here because I found something I really loved with the help of a sales person (Cameron) and ordered it the day I went in. Unfortunately it took approximately 2 months for me to find out that my chair had come in, and I only found out because I called a third time to inquire.Despite the online response to my initial review, if a follow up call was placed it went to an incorrect phone number because my phone shows no messages received, nor missed calls from Trader Boys. Mistakes do happen though, I understand that.Further update: After I picked up the chair today, I spoke to Cameron who said he was truly sorry for the trouble, agreed that they needed a proper follow up system, and offered to provide glides for the chair at no cost to me, and have them shipped to my home. Unfortunately, the glides were not shipped to me. However, Kacey told me that the glides could not only be dropped off at my home, but also installed at no charge. The fact is, I love the chair I got here. Trader Boys has a great selection. You can go in and try out the chairs, which is something we are losing in this day and age. Also, they have a good ensemble staff who can step in for each other if and when needed so that they deliver the best service possible. This is the mark of a good team.
Trader Boys is the best place to find furniture for whatever your needs! After searching online and going to a bunch of different places, I was happy to find a place with such a wide selection of exactly what I needed. On top of that, the customer service they provided me from the minute I walked in, I couldnt of asked for more. I highly recommend Trader Boys to anyone looking for any kind of furniture. I found my spot to furnish my office and look forward to keep shopping there for years to come!
Trader Boys Office Furniture is a fantastic place to get not only furniture for your office but also for you home! I came looking to buy a new desk for my blossoming graphic design business and couldnt be more pleased by the fantastic service and quality of the furniture. The business is family owned, operated and all around friendly which is a pleasure compared to the experience I had trying to buy my home furniture at Ikea and Pottery Barn. The prices are very fair so there is no need for haggling which makes the buying experience even easier.
Ive been doing business on the Westside of Los Angeles for a good many years, and Trader Boys has been a fixture in the neighborhood for as long as I can remember. And for all that time I think its been owned by the same family, which is really rare in this day and age. Equally rare is that they seem to really care about their customers and the products they sell. Ive furnished more than ten offices at his point, and they are my ONLY go to for office furniture. And on the very few occasions that Ive had an issue with something I bought there, they took care of it immediately. I cant recommend them too highly.
Although I have not yet bought anything from Trader Boys, Kenny has been nothing but helpful with a can do attitude. I hope it carries through an order if I ever get there.
Wow I wished I looked up the terrible reviews before I gave this place my business. It is possible they could handle a single desk purchase but DO NOT bring big business here they are not able to handle it. We spent $53,000 here and they messed up more than 1/2 the order and was unwilling to fix it. Joey was my sales person then promoted to designer I wish they had a real designer who knew measurements and design. I had more then 5 “final design” revisions because of his incorrect work wrong placement of grommets, sizes, etc he ordered a $10,000 conference table 2 feet too short. He had the email with the correct size from me but decided to make his own up size when it arrived it looked like a kid table in a huge room and the desks arrived with ZERO grommet holes. The owner (Camron) and Joey did not seam shocked it was all wrong it seamed to be a common practice in their business because “all sales are final”. While I was working with my attorny on this issue they wanted to come to my office and drill holes in the desk I did not give them permission and they sent their guys to my office told my staff they had permission and drilled holes in the wrong places! There is common practice business ethics and their shady business practices are protected by “all sales are final”. I am suing them if anybody else who had issues with them are more than welcome to join my case.
Trader Boys is no longer a business that puts customer service first. Maybe theyre struggling financially but theyve lost a long-standing customer who used to rave about them to everyone. I picked out a chair with Joeys help and the chair hurt my back but when I tried to get him to come up with some kind of solution to exchanging the chair, one of the owners (Cameron) was rude, condescending, insulting and didnt care at all about helping me. Im going to shop on Amazon from now on.
Was nice