I had the same exact experience as one of the other users here. Went in for a setup, and to get some electronics work done. The advertised price for a setup was $85, but Kenny recommended additional services for a total of $210. To be honest I did not push back, from my point of view the additional work didn’t seem necessary but I also appreciate the expertise of a professional. The guitar had been sitting in a case for a few years and a setup was overdue. Kennys shop came highly recommended, so I took his advice. We agreed to $210, plus the electronics work -which he could not give me a quote for on the spot. Today I got a call to come pick up the guitar, and I learned that he also replaced the bridge for an extra $35 (on top of the work we agreed on). He said that the bridge was bent, or damaged, so he had to replace it. This came as a surprise. As I mentioned this guitar has been mostly stowed away over the years -secondly I did re-string it more than a few times, and I feel like a bent bridge/broken saddle is something I would have noticed. I am not a luthier, and I dont have a photo of the bridge before I took it in, so Ill have to take his word for it. I understand that things come up, but its good business practice to call a customer to let them know about the additional service required. When asked about this, Kenny simply said let me know and I will put the bridge back in. Ill go pick up the guitar, the setup might be great -but I cant shake the feeling that I have been over charged. This experience left a bad taste in my mouth. I dont know if recommend this shop to my colleagues.EDIT: I picked up the guitar, the total came to $315. Its not cheap, but the work is solid and the guitar feels good. So no complaints there. The bridge was marginally bent. I dont think there was dishonesty on Kennys part, but communication leaves a lot to be desired. Calling/emailing a customer to discuss options should be part of the service. Also, the replacement bridge he used is not an original component. While the part he used might be superior (as he says) and I am not a stickler for that kind of thing, other customers might be -especially if they are looking to sell the instrument later down the road. The invoice in the end was still a bit nebulous. I bumped up the review by a star because the craftsmanship is solid. If you bring in your instrument just dont expect too much in the way of customer education. I hope this is helpful.

Kenny does decent work but his business practices are dishonest in my opinion. His set up fee is advertised as being $85 . By the time i got to his shop he recommended all sorts of things that would need to be done to my guitar in order to perform the set up. When I tried to push back against certain things being done he claimed to not be able to do one without the other. I am by no means a novice Ive been playing for over 15 years, while not the most luthier savvy the stuff he was saying just didnt seem honest to me. Anyway the total came to about 205. I agreed, he drew up the invoice, and I left. When I went to retrieve my guitar a few days later he had replaced the entire bridge and and bridge saddles without my permission or me having ever asked him to; he then tried to charge me over 300 dollars for the repair! I told him it was not ok seeing as how I had never even requested him to perform the extra work . Even then he told me it would take too long to take the new saddles off and replace them with the old ones but that nevertheless hed refund me $40 . Still $80 more than the agreed upon price! I just had to eat it rather than go through the necessary steps to fight for my money back. I understand times are hard but thats just not a proper or classy way to do business. I had high hopes for this place considering the reputation but I thought that was an extremely shady thing to do and it completely turned me off to the idea of working with him again.

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