At T-Mobile working with Angelica Angie her name describes her to a T - kind understanding 100% knowledgeable a true professional. If you get lucky enough to have her serve you will be SO Pleased.

I needed a new phone and wasnt sure exactly which phone to buy. Luckily I had the most knowledgeable salesperson, Jeremy, who spent quite a bit of time going over the different phones so that I was able to get a phone that fits my needs. He answered all my questions, transferred all my data to my new phone and got me a better plan. Not only that but he was patient and kind. I really appreciated all that he did to make my transition to a new phone seamless. Highly recommend!!

Wasted 2.5 hours to simply upgrade a phone. Then had the audacity to try to scam me into buying $65 worth of accessories that was ‘included in the bundle ‘

I highly recommend this store.the manager Jeremy helped me and he was so polite,knowledgeable and super friendly.

Jeremy the Store Manager goes above and beyond for the customer. I had an issue with my phone that I just couldnt figure out. This young man took his time and had so much patience until the issue was resolved. His skills are unmatched and I definitely will return to add some family members to my account.

Very friendly store. So far the friendliest store on the Westside. Ill be very happy to recommend to all my friends and associates. I am very happy being a customer.

This is where I would recommend anybody to go that want’s to deal with professionals that’s not gone BS you on the plan and what you’re paying for straight up. The store manager Jeremy and team are clearly here for the people. Appreciate them to the utmost.

Jeremy the store manager was the biggest help! He helped me to restore photos that I thought were lost for good. Was very professional and not pushy with the buying process. He really listened to everything I had to say and helped me fix a lot of problems I was having.

I feel compelled to brag about the wonderful customer service I experienced while shopping for my new IPhone in West LA at the Olympic and Sawtelle store. The Store manager Jeremy and team went above and beyond explaining different options that we’re most cost effective to me while still keeping me updated with a phone that allows me to stay in touch with my grand babies...

Super helpful customer service at this location! Jeremy was very delligent in telling me what deals I qualify for. Definitely not a lazy staff despite very low foot traffic. Currently very hard to find due to the outdoor seating situation, which is unfortunate.

Came to this store and was treated like a king. The manager Jeremy and his staff were able to take care of my questions and were also was able to give me more for what I was paying for monthly! I will make sure to only come to this store even though it might be out of my way. They have a customer for life!!!

Just got a new phone at this TMobile store on Sawtelle and cant say enough about the thorough, friendly service provided by Jonathan and Jeremy. They were also great about observing safety and distance inside the store. Im happy with my phone, and would definitely go back the next time I need an upgrade.

Super friendly and helpful staff. Made sure we understood exactly everything before we made our purchase, very painless experience highly recommended!

Best T-Mobile experience ever!!! Jeremy the Store Manager went above and beyond while assisting me.

Jeremy helped me through the full process of upgrading from my S20 Ultra 5G to my new S21 Ultra 5G without hassle and great service.

Jeremy runs this business like he owns it, its great to see a young man working hard.

After 15yrs with verizon they could not find us in there system for 8 months so we went to jeremy the manager at the sawtelle location of tmobile and we wish it wouldve been 15 yrs sooner. Jeremy reaks everything down to you from the phone flagships midrange and so forth so much expertise fro. them all there hands down wont be going back to verizon.

Great customer service and were very quick to address and help me

Excellant customer service, always makes me and my wife feel comfortable asking as many questions needed to find a solution to all of our mobile needs. Jeremy and Ozzy rock!!!!

I was helped by a gentleman named Ozzy regarding my old Samsung constantly not working and having to go thru many exchanges. He let me know there is a deal for the latest Samsung for only $400 if I give my old one. I would be a fool not to take advantage. He was so patient and helped transfer everything over.

Amazing service.... Im so impressed with the customer service here.

Lets get Jeremy and Ozzy both raises!!!!! Excellent Customer Service.

Jeremy and his staff are highly efficient. He was very patient and helpful with all of my questions

Hands down best t-mobile helped me with my screen protector also employees were outgoing ... specially Jeremy. Thank You for your great customer service!

Great Service! Very informative and helpful. True problem solvers. Thank you.

Azi, I believe thats his name, was very helpful. He helped my dad to back up all his files to his new phone and everything else! Thank you!

Disaster. Sales lady who was busy with her personal phone didnt know the difference on the plans the store is selling. I asked her for any information regarding plans she refered me to the webside, she said they dont have any printed information to show as well as they cant show it because on any device. What a joke 🤣😂 The only worker is female lady who has no clue what is she selling. And not even make an effort to learn. She said she has been working there for 4 years. And still didnt know anything. Why she is getting paid for sitting there I have no clue. Good luck to her.

A store representative was unwilling to help. Offered technical, half-hearted answers. Thankfully, another representative was willing to go the extra mile.

Was greeted and had great service from Nicholas! Made good recommendations for the phone I was asking for and even suggested a better plan than the one I was currently on. Def recommend this store

Jeremy was great. Excellent customer service. Thank you Jeremy!

Switched from Metro to T-Mobile on 6/2/19...Jose expertly assisted me, and the process went quickly. I accomplished everything with the help of Jose & Oswaldo. I hope theyre interested in management...store looked great. Disciplined.

The entire experience couldnt have been better, from the time the wife and I entered the store, till we left. Jeremy truly welcomed us as soon as we entered, as if he were a maitre d of an expensive eatery. He was friendly, courteous, helpful, answered all questions skillfully and patiently, took care of our needs quickly, and sent us on our way satisfied, all having gone right and without unnecessary expense. Jeremy is a keeper of an employee; I hope the company treats him right, for both their sakes.

I had been having problems with my IPhone 6S for a few months now and yesterday I had had enough! Nick was so helpful and gave me some really good upgrade options for a new phone! In the end I went with the XR which I was able to get for a really sweet deal. Thank you so much for the great customer service and experience.Sincerely,5 year customer so far!!

T-Mobile is a fraud!!! If you are doing automatic payments for your phone they add stuff to your account,with out you even notice,also don’t get a phone device from this company when they tell you buy one get the second half price is not true, you will be charge sooner or later and if you ended up taking an insurance good luck you are wasting your money $12 dls a month that doesn’t cover anything They will tell you that your phone will be protected,once you do the claim for a new one like I did after paying the insurance for 2 they will tell you that they need to do the claim not through the T-Mobile but from assured insurance you pay $90 dls for your claim then they will send you a phone that doesn’t work and they will add a new phone $595 dls to your bill,Question ? why paying for an insurance if there is not covered .......stay away from t-mobile .i will for sure will hired a lawyer to fight this since I talk already to different people and did not solve this issue.

Great service.Very friendly.Answer any questions you have about your account.I highly recommend to be assisted by Nicholas. He is a great sells associate.

The best service Ive ever received. My old phone broke and I went to get a new one. Cassandra helped me pick the right phone, but there was a problem uploading everything from my old phone. She and the store manager, Jeremy helped my figure it out. Jeremy literally helped me for hours until it worked, even though the problem was with my old phone. He was so patient, kind and professional. I honestly will never go anywhere else for my phone or service because this experience was so great. Thank you so much guys!!! You are wonderful!!!!

Staff is Knowledgeable and Friendly. Was greeted to the store by Oswaldo. Had a couple questions about switching my family account from Sprint to T-Mobile. He broke everything down and wasnt beating around the bush to say. He explained that there were multiple Plans for Families. He told me which one benefited me the most and got me switched over. Really went in there for information only but due to his confidence, thats what really got me to trust him and switch over that day. I can now fully say that Im part of the T-Mobile Family, and to top things off; they give free stuff every Tuesday - the hell!!! What other company does that for their customers. If anyone wants to go there and has questions, I heavily suggest to ask for Oswaldo. Hell take his time to explain everything for you and he keeps touche every week or so to see how everything is doing with the service. Talk about AAA+++ service.

One of the rudest people Ive dealt with. I told them my phone was stolen and their response was, great, we get to make money off of you. And wanted to charge me $30 for a SIM card. Go to the one on La Cienega. They have the best service.

I switched from Verizon to T-Mobile because of a special promotion they advertised. I got an additional line (a total of 4 lines), as well as two iPhone X purchases. During the process of switching to T-Mobile, the staff made a big mistake, and I ultimately was not able to get the promotion. After talking back and forth with T-Mobiles customer care for four months, this T-Mobile stores manager, Jeremy, helped me sort things out. And I truly appreciate his effort to help me solve this case. T-Mobiles customer care was honestly disastrous. Kudos to Jeremy.

Really horrible customer service I walked in to switch my plan but the guy told me we dont do that here! Really so what a T-Mobile supposed to do? When I called I asked if this was true they told that it is not true they can actually do more in the store, my guess is he was just lazy to do his job.

This T-Mobile store is pretty great. The space is clean, bright, and attractive, and the staff are awesome. Location is also good -- sandwiched among several tasty restaurants and coffee shops and just a block from Sawtelle. The best part is that parking in the attached garage is free!

The best phone service locally, very nice employees and always a clean friendly environment. i will be coming back to visit nicholas as he was very friendly and welcoming of me!

I needed a convenient and economic pay as you go plan as I was traveling to the US from Canada. The woman that T-Mobile was super helpful and got me a SIM card and plan to suit my needs. It was super economic and the service was great

Excellent customer service...went out their way to please me 10 stars!

Staff is always nice, just wished they had more different option of plans

Switched from ATT to TMobile, and am really happy I did!! For international travelers, TMobile is way way better! The customer service rep at this store was Oswaldo and he was great! Very knowledgeable and patient and explained everything very clearly.

I ruined my iPhone 6 while on vacation so I stopped into the T-Mobile Sawtelle/west LA location to pick up a new phone. I was greeted in a timely manner and found the phone I wanted. I cant remember the name of the girl that helped me but as we were going to ring me up she walked over to the cases and screen covers and grabs a random screen cover and case, I tell there that there is no need for that. I already have a case I can use so I didnt need one. This is where it went very bad. She began to insist that I buy the case and screen cover, saying that she wouldnt let me but the phone unless I bought the case. This escalated to where she was literally angry and yelling at me telling me Im crazy and that I cannot buy the phone without purchasing the case. I worked in retail at Best Buy for 6 years and understand that its her responsibility to suggest accessories but I have never been pushed to buy a product so aggressively in my life. She finally rang me up, being very impatient and irritated. She didnt even stick around to completely finish the paper work. She just said Im done with you and stormed off to the back. Keep in mind, apparently she is the Manager of the store. The girl that picked up after her seemed embarrassed by her managers behavior but was nice to me and finished the paper work. Terrible manners from the manager, I feel bad for anyone that has to deal with her and experience such an uncomfortable transaction.

Jeremy was so helpful and nice! It was such a stressful day and the staff made everything much easier.

This is a branded store and not a corporate store (owned privately). I bought an iPhone that is brand new the night prior for an important business trip to Canada from a corporate store in Santa Monica. I had a phone that didnt work the entire time away on business. I got back today and drove to this store as they were the only one still open after I landed and they told me that the only thing they could do is let me return the phone for a restocking fee (not refundable) as they are not a corporate store. They dont even stock the 64GB iPhone anyway. The staff had no idea what they were doing because of lack of training. Ridiculous.

Dealing with tech/phone stuff can be exhausting, yet theres nothing more refreshing than my experience with JEREMY! This man knows the meaning of customer service in ways that even the highest level leaders are missing. He made me feel like a valued customer, and I wasnt even purchasing anything! Not only did he help me with my upgrade decisions, I even got to ask him advice about DirecTV vs. Spectrum and so much more. Who does that???!!! Even when buying customers came in, he still continued to patiently assist me. Even with issues with my phone, he graced me with an amazing upgrade! Wow!I was in the store for over 6 hours because of lots of photos to transfer, but I felt like I was hanging out with friends. Cassie is so sweet and i was really touched by the way they both made me feel so welcome, way beyond just a business transaction.I think Jeremy is a true example of ultimate leadership and he has earned his position as manager by being humble, informative, kind and professional. I dont even live near this location, but I have made this my go to spot forever!Thanks Jeremy for meeting my cell phone woes!

This store is so nice and they are always very quick.

Traveling internationally? Coverage not available in some areas; we are not responsible for our partners’ networks. : 2 weeks in Tijuana without internet connection at all = Bye bye Tmobile.

THE WORST CUSTOMER SERVICE EVER! I walked in to the store with the intention of moving my business from ATT to T-Mobile and buying two brand new samsung phones. Within 5 minutes, I turned and walked out because of how AWFUL Jose treated my fiance and myself. He was rude, smug, condescending and unaware of what T-mobile offers. This was honestly the WORST customer service i have ever experienced especially since all he had to do was write up a simple contract. Absolutely shocking how inconsiderate and rude he was. DO NOT GO HERE!!!!!

Jeremy and Jose were very helpful and patient, great people great location.

Untrained employees will give you false information. Avoid this store.. Jeremy needs a lot of additional training.

Love the staff. Always willing to help

Terrible store, employees are always having conversations with eachother while helping customers. If they need the managers approval they go to the back as though the manager is to busy to come anyone personally. I will never purchase anything or come back to this Authorized Retailer.

Very poor customer service. The stuff is not flexible at all. The deals on the phones do not sound like deals at all. Trade in options are very limited.

Friendly staff. Very knowledgeable about pricing and plans.

Good employee. I like here.

Loved the service provided by Angie.

Would be great if the guy employee that answered the phone today when I called for information included the common courtesy how can I help you, and thank you. very basic business etiquette

The employees are not very helpful specially a guy call eddy. Terrible costumer service from him. Will not do business in that t-mobile ever.

Helpfully experience with rep Darryl great job

Staff seems to depend on Manager for almost everything. Expect to wait

Knowledgeable staff, got what I needed in minutes

Great customer service

Great Customer service!!!!!!

Got free zipper bag

Creeper employee

T-Mobile hates their customers

Bad service