The car purchasing process was made really easy and i got exactly what I wanted. Shoutout to Bryan Romero! Also the service department is amazing. I dropped my car off yesterday for a tire leak and they replaced my rear tires within a few hours (mind you I didnt even have an appointment). Marlon and Jerry are great and easy people to work with. Thank you very much guys!

We recently purchased our second vehicle from this dealership and the service as always was flawless. Diego is very professional and knowledgeable. Without question I send all my friends and family to Diego. I’ve been buying from dealerships over 30 years and I can say the level of professionalism I get with Diego speaks volumes. Not only has he delivered both of our vehicles he was thorough in his explanation of the vehicle to the level of our expected understanding. Thank you Diego!

I was looking to order a E450 All Terrain and Art Magsayo was fantastic in helping me find and order what I wanted. He did not pressure me to purchase what was in stock at the dealership and was very accomodating in making cars available to me to sit in and test drive.When I requested to custom order a car because I didnt see anything I wanted on dealership lots, Art was extremely helpful in placing the order for me and advising me on what options I should keep or leave out. He was transparent about the cost of the car and in the end, I feel like I got a good price on a car that was built to what I wanted.If I was looking for another Mercedes, I would definitely contact Art again.

From the time we arrived to the time we drove away in our new car, we had nothing but a pleasant experience. The team was very professional and efficient, accommodating our kids along the way. Special thanks to Ayman, Craig, and Sophie. I highly recommend this dealership and this team!

Mercedes Benz of Los Angeles is very professional and top notch. Juan Galindo in Sales gave me the best service. He was professional, efficient and got my Mercedes Benz sold in a blink of an eye. Within a few emails, my check was cut immediately before i dropped off my car. Thanks Juan, you gave me stressfree transaction like no other.

I was surprised to read a review of another person with similar experience. I took my car in due to overheating. The cost of repair was over $700. I was also told my car doesnt start and it cost over $2000 to fix it. My battery was just changed by them I told them just to jump start and I picked it up, and it has been working well since then. I did not allow any other work on my car. This other person who left a negative comment said that he took his his car that was working well for some routine maintenance check and he was told his car was dead the following morning when they tried to start it. I wonder about their honesty about what is wrong with the car. In fact when my other much older model Mercedes over heated I took to another non-dealer mechanic. All it needed was replacement of the hose due to the age of the car. Please be careful when you take your car in for service.

My salesman Ata was great and the whole process was smooth. Love my new car!

My experience at Audi DTLA was great! Manny, my salesperson, was very knowledgeable and detailed on the different options we had available to us. The whole process was very easy and painless. High recommended.

I had a wonderful experience with Christopher in sales. He was well informed, eager to assist and to understand what I needed. The process was quick and the result terrific. Highly recommended!

Kevin Kim is such a professional, knowledgeable staff member and I will definitely recommend him to everyone!

I was looking to buy an S550 and couldnt find one with the package I wanted. This dealer was the only one I could find that had it with everything I want and they gave my a great a deal on it! Very friendly staff!

MB of Los Angeles is absolutely the place you want to come to buy or service your Mercedes-Benz!!!!!! Evelyn,Veronica, Ayman, & Gary, George sales manager in finance went above and beyond the call of customer service, they all work in different departments but worked seamlessly together to get my car repaired, serviced and refinanced, all in less than a Week!!!! Let me tell you the communication from the time I called and talked to Veronica being transferred to Evelyn than to Gary in finance to Ayman it was as sweet as a amg gts performance, if you go to South Bay mb you will be toast!!! I know because I bought 2 cars there,was told I had purchased a extended warranty, but MB OF LOS ANGELES VERIFIED THEY didnt ...Kevin nederi made so bay benz when he left it went to dump...if you purchase a car of that value customer service is everything... so now you need a cake of Mercedes-Benz benz caliber cakebuzzla.com

I had the worst experience coming here to the service department. Other dealerships Ive been to have been cheaper, faster and have better customer service than this location.

Everything went smoothly. Thanks Berry!! You are the Best!

I received an excellent service and great experience with OCTAVIO INOFUENTES, he’s very professional, friendly and courteous!Octavio gave me the Best Deal ever!!!I recommend him and Mercedes-Benz of Los Angeles to enjoy Mercedes Cars!!!Thank you so much for helping me and God bless🙏🙏🙏

My guy Frank Phillip at Mercedes Benz of Los Angeles had great customer service. He was very welcoming. I had gone for a battery replacement and he had given me an estimate of how long it would take and showed me around the waiting lounge. The place was clean and the seats were 6feet apart. Very professional here, I would recommend anyone coming here to get there service done or even getting a car, there customer service is pure positive feed back.

Walked into an empty dealership and wasn’t greeted by a sales person until we were at the back of the dealership. Walked past a salesperson who made eye contact and didn’t say a word. When greeted by a salesperson he didn’t even introduce himself or give his name until we asked him while on the way to the 4th floor to see cars. Wanted to test drive a GLC 300 but was told THEY COULDNT FIND THE KEYS TO ALL 8 GLC 300s that were on the 4th floor. After waiting 30 min while the salesperson scrambled around we left. As a former car salesperson this was terrible. He asked no questions about interests, color, budget, NOTHING!!!!

My car had annoying rattling noise in the dashboard. They fixed it in one day. Experience was so smooth and fast. They also gave me courtesy car. Everything was for free, because of the warranty.Representatives are very professional.

I had a great experience at Mercedes-Benz LA. Rafael and Diego took care of all the BS that needed to be done when buying a car from them. Professional, Quick, and a sense of humor is what I expected and received. Would have no problem recommending them to others. I want to say THANKS GUYS.I love the car.Monique Heesbeen

Honestly the best experience Ive had servicing my vehicle ever! The customer service is top notch. Shoutout to Tino for helping me, super sweet and professional guy. Highly recommend.

Nice and huge Mercedes Benz dealership in downtown LA. The people are very friendly and attentive to everyone walking to their dealership. Mr. Brian Rowinski is our internet sales person and hes excellent, very helpful, and very honest. Highly recommended Brian if youre shopping online for a Mercedes Benz.

We are long time Customers. It was time for a Service call. The Customer Service folk are a busy, friendly bunch.

We love our 2018 C300 Mercedes Benz purchased from Downtown L.A. Motors. Our Salesperson Juan Galindo was extremely forthright and motivated to procure a good price on a Great vehicle; loaded with a nice AMG package and low miles. The Sales and Finance Mangers are professional, responsive and embody the theme of Mercedes-Benz; The Best or Nothing! Thank you DTLAMB.

They did everything in their power to make my experience as pleasant as possible! I am beyond elated to have dealt with MB Los Angeles. They work fast and do everything you ask that is within reason. Ivan and Angie are awesome to work with! Great customer service! Happy we bought our car from there.

Normally Eric Dorsey is my service advisor but until he returns Berry took fabulous care of me Berry’s customer service was great and he provided me with all the information I needed and he did everything I asked I always come back to downtown LA Mercedes

Frank Phillips and his staff are always professional, courteous, thorough and give you the best customer service. I was a little annoyed with the wait as it was birthday, which I understood was super busy but they never let me alone for more than a few minutes letting me I would be taken care of. Everyone offered to check me in so I was somewhat to blame for the wait as I only wanted Frank to check me in! I live closer to Long Beach & South Bay but drive the additional 10 miles to DTLA. My Service Provider ALWAYS!!!

My first time at Los Angeles Mercedes Benz. I went in to do the B Maintenance Service on my 2015 C250 Benz. Barry Murphy was very knowledgeable, friendly, courteous, and accommodating. The Service took approximately 3 hours, therefore I was offered a round trip to be taken anywhere within a 7 distance radius of my choice, while the Service was being rendered. Also, I given a $150.00 discount on the B Service, thru a flyer that was sent to me through the mail. I normally get my vehicle service at Long Beach Mercedes Benz. It would have costed me over $600.00 for the B Service, in which I only paid $285.00. Im a HAPPY CAMPER and will be getting my Service at Los Angeles Office for now on!

I & my husband had a great experience purchasing our car here! Octavio InoFuentes is an outstanding person! He has great customer service skills aside from being an honest, amazing sales person. We love our car and the great deal we got. More sales to you, Octavio and Thank you so much for a great Sales and after sales experience. I highly recommend this MB branch and ask for Octavio :)

The staff is very professional and friendly.As a small business owner that combination is really not found in most large companies.Well done.Shawn CornishPresident/ CEOTHREE PALMS EXECUTIVE TRANSPORTATION.

Edward Tnum was fantastic to work with! He helped facilitate a cross-country purchase for me. He answered all my questions & treated me with the utmost professionalism. I wouldn’t hesitate to buy from him again.

I received excellent service from Mercedes Benz of L.A. I was promptly given an appointment for the day after I called. When I arrived, I was seen immediately for verification of my appt. I had a little wait (approx. 15-20 minutes); once my salesperson entered, he introduced himself, addressed my concerns and clearly explained the process regarding what would take place. He was professional, patient & kind. Thank you Jerry.I asked for completion by a certain time; although I had to wait about 30 minutes beyond my requested time, once completed, my rep thoroughly explained what was completed, as well as suggestions for additional services needing attention. I was invited to call back to my same rep if I had any questions.Payment was quick and my car was returned washed & clean & operating a lot smoother. I was pleased.

Raymond has now leased us our last 2 cars and he is amazing at customer service. The process couldnt have been easier, including him being proactive and reaching out when my prior lease term was coming up. I look forward to many more positive experiences at this dealership.

Terrible service, was here on Sunday sale person war pretty rude and didn’t even open a car.

Awesome service and comfortable with staff great feeling

I was referred to MB of Los Angeles through the Costco program and was contacted by Diego Ruano, who was excellent. Diego was professional, patient and responsive to all my questions (which were many). I wasnt looking forward to the car buying experience, and Diego made this experience as good as it could be -- actually enjoyable. During the test drive and after purchasing, he demonstrated and explained the fantastic infortainment system (which compelled me to purchase). I wouldnt hesitate to work with Diego again if all goes well with this MB (I had previously been a Lexus customer for 20 years).

Evelyn is so great to work with! She had my car serviced extremely quickly.

It was my first return since before the pandemic. I was pleasantly surprised at the level of organization and efficiency. The intake process was less than 10 minutes, and the social distancing procedures were stellar. My advisor, Frank, was great. I am a newbie on his team, and he was extremely communicative and provided clear expectations on the details of my service. My car was ready - as promised - and there were no mishaps. The customer service agent, Semai, was absolutely amazing as well. Her inherent passion for excelling at her job made my customer experience all the more amazing. I am always pleased with the service department, and in the face of all of the adjustments that are now required as a result of the pandemic, Frank and his team consistently superseded expectation. I am one happy customer. Thank you.

Very nice dealership. Thank you for best service, especially Huge Thanks to Varouj for the Best customer service

Galo was such a great help. He made sure all of my family and I’s questions were answered. This definitely made my first car purchase seamless and accessible. Thank you Galo!

I never felt so disrespected, I visited the dealer in hopes to receive assistance to activate my Mercedes connect app and was flat out told no.However, what bothers me the most is that I was treated differently because of how I look and thats 100% true. The sales reps couldnt keep their eyes off my casual Thursday attire.....Dont ever judge a book by its covers and your dealership will soon hear from your corporate office.You may be own independently but I highly doubt Mercedes would allow such a sorrowful disrespect to be happening at dealers carrying with their name.If you dont look like a million dollars dont visit this dealer expect to be treated differently or not treated at all.SolutionOffer training to your employees on equality and how to respect others and to never see people of color differently because of what they wear or how they look, discriminatory practices have no place in the city of Los Angeles.What a disappointment.SincerelyAngel Ramirez

Ordinarily I would rank MBLA with a five, BUT you fall down on the rank for one reason, your inability to get customers reunited with their serviced cars. There is no reason that it should take 45 minutes after I have paid the bill to receive my car and only then when two or even three people have tried to intercede. Taking my car in for service is a study in efficiency and customer service; checking my car out just the opposite. The person that has been assigned to my car and service should also take responsibility for making sure that I get my car in a timely manner. I I suspect that none of the service managers have been made responsible for that task because there were far too many people waiting extended periods to receive their cars as well. Thank you. Kevin Tvedt

Don’t waste your time with this dealership. they lie & beat you up on the price last minute after wasting 3 hours of your time. avoid frank at all costs lol.

Los Angeles and quality work. From inspections, to paint corrections. Very impressed with everything from the moment I walked in to the time I got my key back! Thanks guys!

Excellent service for my service A. Car was ready in 90 minutes. Tino was excellent and kept me informed. Great job!

Great experience. Fast, friendly, and informative. Communication with Tino, my service manager, was awesome. Was my first experience and I will definitely be back.

The service is smooth and straightforward. My advisor, Barry, was very helpful.

Aymen was wonderful. Not pushy at all but very personable and made the experience fun. The finance department was great. Explained options but again, not pushy. Thank you for my beautiful car!

I’ve had service here before and it was great and fast. I wanted to get my B service a year later, but an issue came up recently regarding communication. The Director, Tim Endo was incredibly helpful in working to make it right. As soon as I expressed my upset via email, he called me right away. I was truly grateful for the follow up. Sometimes, it’s not about what you’ve done wrong, but what you did to fix it; and that he did.My reason for not giving five stars is because I came in for a B service around 8:35am and I didn’t leave until 2:00pm. I can understand three hours, but dedicating over five hours to an oil and filter change is a bit inconvenient if you didn’t plan for it.

Tino was the person attending to my needs and he was very professional and thoughtful. Gave me findings and reports of what my car needed and gave me other alternatives outside of just the dealership.

I went to this location to see an Expedition on Friday June 17th and the deal was done. I left a down payment to take truck off market and then finalized a loan with my credit union at Navy Federal to purchase the truck. I even paid the tax title etc. before I returned with the check to pick up the truck on Saturday.When I returned to pick up the truck and present payment. I was refused to complete the transaction because the finance guys upstairs refused to take an official credit union auto check because they felt I was passing a fake document. Now after being insulted and talk to like a criminal. I suggested that they call the bank as directed to complete the information needed to activate the check. The needed the miles, vin, etc to confirm that I was being the correct truck for the loan amount.Once the finance guy realized that is was a real bank note, he began to tell me and the bank that he will refuse me to leave with the truck until the check clears the bank. He even went as far to say it was their policy. We contacted friends at another one of their dealers under the same corporate structure and it was discovered that is was not true.The bank explained to the finance guy that this is the process and the check is valid but it is up to the buyer to decide if i would wait to the check clear, which wouldve been instant.The dealership had already receive $1800 downpayment, $5000 up front cash for title, tax, etc. and had on reason not to accept the banks payment for a used Ford Expedition, which Mercedes doesnt carry in the fleet.So to have the guys be very combative about legal payment, when we know many times that dealer will take cash money under the table, they will let you leave with the cars after a sign contract without payment. I had a contract sign, money on deck and a legal payment and I was still treated like I was a criminal.They also cause the sale guy, who was great, to lose his commission without warning.Im filing a complaint with BBB and my ethics attorney! Today!

Service Team is always polite and professional.

Frank Phillips is excellent! He is a gentleman, kind, efficient, and always willing to go the extra mile to make sure I understand whats going on with my automobile.

This is my second time visiting the downtown Mercedes Benz location for service and each time they exceeded my expectation. Went in yesterday for service A and jerry facilitated me with Lyft rides to/from the dealership, offered coupons which helped me to save $$ and the car came back couple hours later clean with a car wash. Highly recommended and so glad to be a Mercedes customer :)

Was looking for a GLA Class, after looking everywhere we came here. We were lucky to have ATA ESKANDANI as our Salesman. He is truly Awesome, Professional, and fast working. No pressure, explained everything. Ata ensured a smooth transaction and made another Satisfied Customer. If youre ever here, ask for ATA ESKANDANI. ! He will definitely take care of you

After my last car buying experience @ DTLA motors, I was not going to purchase another vehicle much less another Mercedes. After, my experience with Frank from the service department and Juan from the sales department. I have renewed faith in DTLA sales!! Juan you are a game changer!☺️

I brought my S550 in for a routine service. After they finished the service Tino contacted me to explain the brakes were not releasing and there was a problem with the ABS computer which needed replacement. When we dropped off the car everything was operating fine, not sure why it decided to fail when the car was at their service center. Tino told me he would only charge me for the part and not labor since my car was operating fine when I drove it to be serviced. The part would need to be special ordered from overseas so he did not know the exact cost. He estimated the part to cost roughly $1400 so I negotiated the price down to $1300 to which he agreed. After picking up my car I noticed that the part charge was roughly $1100. He mislead me to believe the part only would cost $1400 when in fact it costed $1100. He tacked on $200 for labor to equate the $1300. This is not good business ethics when he told me I would only be charged for the parts and not labor. What I should have done was get the physical quote for the part and his written statement he would only charge me for the part. I will not be returning to this service center.

Yes..at downtown mercedes, you dont need to make an appointment. Why anyway you need to wait almost 30 minutes to meet your service manager.Service.... They dont care!! They ask to pay $60 your replace your car key battery.Buy BMW. Or get the service other place.Corona safety? Horrible.

Service employees were courteous and knew what they were doing.No time wasted all in completing work invoice. Work to be perfomed clearly explained.I do appreciate how quickly the return home ride was arranged.Car was delivered running very well and clean.Thanks for a great job done.

Chris Lee was soo helpful and very efficient and caring about the process. I was astounded at how much more insightful he was and how more effective he was with getting us the car we needed compared to other salesmen at other Mercedes Dealerships. We were passed off to more inexperienced salesmen at other dealerships, which resulted in a very long waits and wasted time. Chris, on the other hand, got us what a better deal with more value.

Mercedes Benz of DTLA was Awesome when I purchased my first Mercedes Benz C300 Red with Tan Interior! I Love it!

Tino has been my service advisor for the past 13 years and I cannot say how much of a pleasure it is to see him once a year. He has always been honest and guided me in regards to the services that my car has needed.

Diego Ruano was responsive and transparent in our dealings. Mr. Settles was ver7y efficient with the paperwork,we were finish very quickly. Overall one of my best new car experiences Greg my service advisor was excellent

I love the great and professional service at Downtown L.A Mercedes from the finance department with Gary to the service department with Ivan and Jerry ! Every time I go they follow all the right steps in order to fit my needs ! I have been with Mercedes for many years now and I don’t plan to change!Health & Blessings to all of you !Fondly,Ms.Navarro

Thank you Jaz for helping me out with my new lease! Exceptional customer service and great price, couldnt have been happier. Jaz and Diego made my leasing experience a breeze. Thanks again!

Do not take your vehicle here for service! My parents borrowed my RV for their dream cross country trip. Thousands of miles from home, in LA, and they start having issues. The check engine light came on, the A/C would only work intermittently and the passenger window would get stuck. I told my parents to send it in to be serviced here. The service department told me that it was something to do with a temp sensor. I begged them to check electrical and other potential causes but they were sure it was this sensor. Hundreds of dollars spent on this sensor only for the light to come back on and all the other issues back within only a day of driving the vehicle again. Since my parents were already a day into driving back east, I contacted Erik and he told me that they warranty their work and I could take it to my local Mercedes Dealership to see if the issues were related to the work that they had done. Well, I did this and the temp sensor error showed up again in the diagnostic. Its quite simple, if you think the cause of my problems were the temp sensor and you changed the temp sensor and it faults again then your work or your temp sensor was faulty! Another option is that the issue was not the temp sensor and your service department doesnt know what they are doing. Both scenarios mean that this service department is not knowledgeable and they do not stand behind their work. I sent Erik the receipt and invoice from my local Mercedes and I have yet to receive a refund or even a call from Eriks supervisor. I have filed a complaint with the Better Business Bureau and as of this date they have not responded to them either, and still no one with enough decency to call me or respond in anyway. One other thing to note, they charged over $500 for DEF fluid and system reset. That is utterly ridiculous. Avoid this place at all costs.

Fast, efficient service. Excellent place to have business with.

I took my car there for the first time just for a general checkup. Frank helped me out and he was great!!! He was very personable and detailed with all of the information he gave. I’ll definitely be going back here for all of my car’s needs.

Got my dad a G Wagon here and all I can say is if you can, get yourself a G wagon. Great car and great resale value too. I resell 3 of my G in the past 10 years and always get great prices for them. Very happy with our purchase here. We look young so we did encountered some doubts in the beginning lol Its cool - they probably dont know about BITCOIN haha

Absolutely fantastic. I worked with Diego Ruano on a new lease and he went above and beyond to make my first car purchase a breeze. Great service, great responsiveness, and a great experience overall. Recommend!

Great service as always.

Assessed the problem rather quickly and provided a thorough explanation. My service advisor is Frank; he is always professional.

Helpful and professional staff working in the amazing service department. I had an issue with my car and after calling them, they reserve a tire just for me in less than 20minutes! There are a lot of free stuff in the lounge/waiting room if you’re waiting for your paperwork or service!The selection of car in this place is limited because of the space, but they’re able to assist you with ordering or even customizing one! (New car only)Great experience!

This is the best dealer shop Ive ever seen.

Loved my experience here! Marcos found exactly what I wanted and more! After driving home after the purchase of my car, I noticed a scratch in my rim, I called the dealership and they took care of it right away with outstanding service! I shopped around multiple dealerships and this is the only one who truly worked with me and valued my time. HIGHLY recommend coming here to get a car. They have a great selection too!

The best the most professional car delivery Ive ever had and Ive owned 20 some odd cars in my lifetime. Kudos to Diego. Excellent job!

Working with Frank over the past years has been truly the best and most rewarding experience!!! Definitely my go to and Gary in accounting will always take care of you !!

Customer service is fantastic. Kevin Kim is so knowledgable and so nice, he took the time to walk me through the cars features and was so patient and answered my million questions. Would recommend 10/10

Javier of Mercedes of Los Angeles Internet Sales was such a pleasure to work with. Unlike some other dealerships, he was very attentive to answering all my questions precisely and in detail. If you are looking for a new Mercedes and wary of walking into a dealership due to Covid, I highly recommend working with him.

I had the BEST experience with Mason!! I was nervous at first because this was my first time getting a car on my own but I felt super comfortable right away and gave me a great deal!!! Never felt any pushy sales tactic, he was very honest and helpful!

Front the moment I pulled my 25 foot RV, built on a Mercedes Sprinter chassis, into the service garage, I was blown away by the service I received! Every personnel wore a mask and practiced careful social distancing. The service center was extremely well organized, clean, and efficient. My service provider, Barry, was super helpful and very reliable. The work they provided was exemplary and I feel confident they did an excellent job taking care of my sweet camper!!

Diego was very professional and knowledgeable. He was able to answer all of our questions and provide detailed information about the vehicle. He left us feeling great about leasing the vehicle through MB of LA. My wife was excited when she saw her new car delivered with a bow and roses. Great job Diego! Weve been loyal Lexus customers for over fifteen years but that might change.

I have very good service everything I asked for was done,my service provider Frank Phillips,gave best service.

Juan Kim is the best. Exceptional service!

We went to the dealership with eyes on one vehicle but they did not have it in stock. Then, the salesman showed us a few other cars and now I have a beautiful car at a great deal! Easy purchase with no hassle. Highly recommend!

Excellent buying experience. I had a lot of criteria for car features. Art found a perfect one for me (A220) with awesome stuff like Parking Assistant wherein the car parallel parks itself. Once I knew I was going to buy it, I was nervous about the prospect of bargaining with Art to get the price I wanted. Art surprised me by quoting a price below what I hoped for! Done deal. Everybody happy.

We could not have asked for a better team to work with to get into our new car! Everyone at Mercedes-Benz of LA was extremely friendly, informative, and helpful!

This dealership is very bias, I’ve had two encounters with them and I am completely convinced they refuse to work with people of color. I will NEVER return!!

Since I just move from Seattle to LA area, I do need a car handy. When I walked into this dealer ship they just have the best service. They made everything quick and smooth. I got my AMG C63 out of the door on the same day. Jaz and Derek Kim provided me with the best service, and I got a great deal of my new C63 AMG. They are patient and very helpful throughout test drive and all of the purchase details. They answered me every single question about my new car. I am super happy with my new car.

Barry was so sweet and gentle with me. I had spinal cord surgery 12 months ago and my walking is still not completely back. Stepping up on that curb, as simple as it sounds, was like mt everest to me. Barry took my arm and helped me up several times without saying a word. So kind!

I enjoyed buying a car with Michael Jhuns complete service and support. I recommend him.

Every experience with them I’ve been over promised and under delivered. Have had my brand new benz in and out three times for software errors and can’t even get a courtesy vehicle or a follow up phone call. Tried a new service rep and same situation as the one before . Will be shopping for a different make after these experiences when my term is up.

Great serviceJuan Kim was the one who take care of my serviceVery professional 5 stars

My experience at Mercedes-Benz of Los Angeles was excellent. My service advisor did an excellent job making sure that my vehicle received the right service that was needed. I will continue to have my vehicle serviced there in the future. Thanks for doing an excellent job.

Thank you so much for bringing the new car home chris Jung

Super super super service, no presure, REBECCA WEBB its amanzing, l recomend it 100%

I had a pretty bad experience here when inquiring about leasing a coupe or convertible. I called to make an appointment, which was super easy to do (and the receptionist was very friendly, so +1 star for that.) Upon arrival, I was directed to a sales agent, Ata. I asked to view the SLC 300, but he stated that those werent in stock. When I mentioned that this would be my first car, he was dismissive of my finances, stating multiple times that Mercedes would not approve financing for me for anything above a C-class convertible, and even that was 50/50. He showed me the CLA 250 and a single C-class convertible. Even when I mentioned multiple times that I was willing and able to pay the entire lease amount immediately, he seemed skeptical, insisting that the bank would not approve financing (???) and didnt proactively offer to show me any other models. Im not sure why he was so quick to write me off as a customer, but regardless, Im not really interested in leasing from a dealership that obviously doesnt value their clients.

Hands down the worst customer service I have ever experienced! I ordered a part online, it was shipped to my house. I quickly realized it was the incorrect part, so I called the parts department phone number. Ian Brown (Parts Manager) answered and instructed me to ship the part back to them and that he would get the correct part ordered and then sent out to me. I have not received the correct part or received a refund. I have called every day for four weeks straight trying to get in touch with either Ian or Oscar Hernandez, another employee within the parts department. Bottom line is that they took my money, havent sent me the correct part, and havent responded to any of my outreach attempts. I even went above Ian & Oscar and sent Tim Endo (Service and Parts Director) two emails and left him a VM... you think he would of returned my call...think again, havent heard a peep from anyone. I will never be making another purchase from this group of crooks ever again.

What a worst dealership to purchase a car from, Imagine spending $150k getting a car for my client. Before they got the payment, they were acting so nice and respectful but the moment they receive their payment, they becoming very arrogant and talk down on you. Especially the Manager in a bigger room. You can see the look on his face you are not wanted here. They took 5 days to get car ready for pick up after payment has been made, when I was angry and protest the managers office he told me to get out of his office. I have never in my life feel so disrespected. It took them 5 days for a technician to get a car certified, they manager told me it would be ready on Tuesday. Ask us to schedule for pick up on Wednesday morning. We promised our clients that their car will be ready for picked up on Wednesday morning as i was told by the Salesman Mr Habib. The called me to be there by 10am on Wednesday morning to pick up the car, when i got there i was so surprised the car still in the shop with the technician. The pick up truck already arrived to pick up the car at 11am, the car still not ready, not cleaned or detailed. I waited for extra 2 hours just pick up the car that has been paid for almost 3 days. I had to take my the car to a carwash myself with bill of $250. I asked Mr Habib questions.. He told me he cannot forced them to speed up process instead started yelling at me, say right to my face he doesnt want to speak to me, hes angry that i am giving him too much pressure like seriously?. I am so disappointed. I have been to 10 Mercedes Benz dealership in my life but this is terrible and worst experience ever. Disorganized, disrespectful and unprofessional. I have made myself clear we will never do business with them.

Best car shopping experience in my life. Ata Eskandi (sales) secured my dream car and went above-and-beyond to ensure I did. This is my second deal with Ata and I would not work with anyone else. He is the best. I also found Gary in the finance department to be very honest and professional and he was a pleasure to work with too. Highly recommend MBLA to anyone.

Jerry was able to accommodate me at such a short notice and I received my car back the same day! He’s a great advisor. 10/10 recommend!!!