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Auto Auction Group, Inc
2244 N San Fernando Rd, Los Angeles, CA 90065, United States
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Auto Auction Group, Inc
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br
Review №1

Amazing car buying experience. They were so kind and the buying process was quick and easy. Maybe less than an hour I was out the door with a new car. Cannot recommend auto auction group enough!!

Ki
Review №2

Tony and Chris were great. I love both of their personalities. They both welcomed my daughter and I with open arms. The truck that was sold to me by Tony is an awesome truck. Im just waiting to hear back from Tony/Chris to get the spare tire for the truck. And yes I will recommend others to go to their place of business to go purchase a vehicle. The prices are very reasonable. Thank you Tony and Thank you Chris for everything.

SA
Review №3

Love it here, bought my first car . Affordable prices, honest salesman . They provided all facts about car . 100% honest and would recommend .

Me
Review №4

After months of losing for a car, we ended up at this place. At first I was skeptical because I did not have any relation with anyone there. However, after looking around a bit, a guy by the name Ricardo Galindo help us find the perfect car for us. Wishing hours we signed the papers and take the car home. It was the quickest Ive ever purchase a car. Special thank you to Ricardo for making the process not stressful at all.

Lu
Review №5

I found the best deal in LA County on a 2005 Toyota Avalon. A really pretty blue and in really good condition. Just needed some standard maintence work, but thats all. They offer them at really good deals and value. Just do the work in advance and know want you are buying. They are not out to screw you. They stand behind their word. I had a small evap leak about a week in and they took care of it no questions asked. Car ran and sounded so much better! Really nice staff!

El
Review №6

This is one of the only places in LA where you dont have to worry about annoying salesman that ruin the excitement of getting a new car. These guys honestly dont care to pressure you - they show you options, give you prices, let you test drive and just let you fall in love with the car. I will always recommend

An
Review №7

I bought a chevy Express from auto auction group about 2 months ago. It was an awesome buying experience. The price was fair and the service was excellent. I never felt pressured or anything like that. They helped me on the phone before driving in and they let me have free reign to check out the van when I came in person. We took it on a test drive without any wait or hassle. I wanted to wait a couple months before giving a review to make sure that the van is as good as it looked in the lot. I can now say Ive put 1500 miles on the van and it is working out perfectly. I would definitely recommend this dealership and will definitely try to do business with them again in the future.

Ky
Review №8

Highly recommend this place! The staff is awesome and trustworthy. Tony was my sales rep and did a fantastic job selling me my chevy passenger van...and even delivered it himself!

Ca
Review №9

Marcel was super helpful and knowledgeable. Made this car buying experience very easy.

Ti
Review №10

This has to be the BEST car buying experience Ive ever had! I am utterly in shock, especially since this is a USED car dealership!! Ive had a better experience with this used car dealership than other big new car dealerships whom Ive had to fight with before because they tried to screw me over, scam me, or play games to try to mess up the car buying process! So naturally, having to buy a car is a process I started to dread. Auto Auction Group, however, completely shocked me with how they handle things.When I first went to Auto Auction Group in March of this year, I found the exact electric car I want and for a great price -- a 2011 Nissan Leaf electric. Sandra, Chris, Ruben, and Marcel were all super nice to me. They are all upfront, direct, honest, and dont pressure you to buy a car. Their motto is that theres no point in trying to force someone to buy something they dont want. If they like it, they like it. If they dont, they dont. So I appreciate that they dont pressure customers at all or do that typical car salesman talk. They really just let me look at the car. Im shocked they didnt try to pressure me. Best of all, they made the process so easy -- in 3 hours, I traded in my old car, got approved for an auto loan with them, and drove out with my new car! How the frick did that happen so fast? Ive never had anything happen that quickly and easily at ANY car dealerships, new and used! I saw that they treat their employees well there (they get free IN-N-Out Burgers for lunch), so I can see why the employees seem to enjoy working there.Unfortunately, within a day, I discovered there was an issue with the battery. I called them and they immediately had me take the car back to them. The owner, Onnik, talked to me. He said they do things professionally and would take the car straight to Nissan to get the battery fixed. They gave me a loaner car in the meantime so that I would still have transportation. 5 star service!It took some time, and I later found out Nissan wouldnt fix the battery since the warranty expired, and Auto Auction Group did their best arguing with Nissan to get them to but Nissan still refused. I started to get worried. Other dealerships Ive dealt with wouldve told the customer, Sorry, you bought it, theres nothing else we can do. Not these guys. I was shocked and relieved when they offered to gave me my money back or switch out the car for another one in their lot. At the time, there wasnt another electric car, but they let me keep the loaner while I thought about the decision. And then, one day, the manager William called me -- another electric car JUST arrived at their other lot, and its a newer model -- a 2013. I immediately went to take a look at it and OMG, it was in even BETTER condition! It looked completely new, even the inside!! How is this possible?! And its in the same color I love - RED!!!And so, I returned the loaner and drove out with a better car than I first got from them, and months later, the car still runs beautifully! I ABSOLUTELY LOVE MY CAR! OMG it was totally worth the wait! I have to thank everyone there for making sure I was taken care of. William the manager did a great job keeping communications open. I really appreciated that he would text me and answer questions I had. He even made sure that switching out the car for the new one is easy -- he had Ruben have the new contract all ready when I arrived so that I can quickly sign and leave with my new car. These are really great people and I highly recommend buying a car from them. The prices are great and the service is just OUTSTANDING!

Bo
Review №11

Just had the most amazing car buying experience thanks to Marcel! From the first point of contact I was treated like a VIP and it just got better from there! Throughout my visit Marcel kept me informed and relaxed. The process was quick, the customer service exceptional and I drove away in the car I wanted! Thank you Marcel! These days it’s hard to find someone who’s professionalism matches their enthusiasm and hospitality. I highly recommend a visit to this dealership!

Da
Review №12

They are the best Car Lot in the world. Chris is the Best. Everyone at this Car Lot is Awesome.

JU
Review №13

Ruben is great! Love love my car

Ga
Review №14

No pressure & ALL help; talk about a great team! Marcel & William - my friend & I are definitely coming back to bring others.

Ma
Review №15

My honest opinion is that Marcel made me feel very comfortable throughout the buying process. He was very kind and honest, took his time and impressed me with his personality. Auto Auction Group inc is one of the best places in town to buy a good car and have the buying experience which is very rare to find anywhere else you go. Recommend %100 to go for it! Thank you.

Go
Review №16

Just purchased a Kia Sedona from them and the process has been great. They have been friendly, responsive, very accomodating. The one small thing I wish we could have done was have online contract signing like Docusign, so we didnt have to go in and sign the contract, but thats kinda small. Overall, really, the guys have ALL been great.

Jo
Review №17

My experience at auto auction was fantastic. They were very patient and made sure I was happy with my purchase. Mr Marcel was very helpful and has great customer service.

Ra
Review №18

Marcel provided great customer service he got us in a great car with a great price. He was very patient and friendly with us we look forward to working with Marcel in the near future we will refer him to our friends and family. Thank you.

Da
Review №19

While making a purchase here Auto Auction Group, I received some of the best customer service. A salesman named Marcel greeted me as soon as he seen me and helped me through the entire process of me purchasing my new car. I was really indecisive when I first arrived but he made it very easy for me to make a good decision on a nice car. I really appreciate all his help especially and everyone else there help to purchase my new car.

Os
Review №20

I just had the BEST purchasing experience with Auto Auction Group. Marcel helped me find my dream car!! He was so helpful, friendly, kind and knowledgeable. Marcel answered all of the 567 questions I had before I set my mind on the vehicle I wanted. THANK YOU SO MUCH MARCEL!!!!!!

Ca
Review №21

My sales associate, Marcel, was incredibly kind and helpful during my entire shopping experience!From booking appointments for visits to final negotiating steps, I felt accommodated for and very taken care of as a first-time buyer.I had also left some crucial receipts behind and he made sure to get in touch with me.Great guy and great service.Thank you, Marcel!

Al
Review №22

Everyone there was extremely friendly and helped me get exactly what I wanted! I was able to ask questions and get clarification without any problems. When you go, ask for Marcel. He helps you get everything done in a timely manner so when you come in, there will be no issues. 10/10 recommend.

Jo
Review №23

Very accommodating sales staff. Efficient, friendly. All around great experience. Marcell was quick with theFacts About the different cars I was looking at and there was no pressure to buy at all.

Gr
Review №24

Good first time buyer experience. Really nice people. Brought in $1200 for a down payment but accidentally gave more than expected. They immediately gave back the exceeding amount. Fair prices and communicate very well.

Jo
Review №25

I am happy my 2001 Jeep Cherokee Laredo this past weekend. The salesman was wonderful, general manager and finance guy were also cool. But the salesman did not pressure me to buy and good experience.

pe
Review №26

Thanks to Marcel for helping me out. I love my new car, the service is great but my wife will love the car more. No pressure to buy. Recommend!

Ma
Review №27

Marcel is great to work with! He and his team are helpful and made us feel at ease with the purchase. Go buy a car from Marcel!

Ma
Review №28

Great place to get a car, my man Marcel is the business gets it done ✅ I love my new carEveryone should really check my boys outThanks WILLIAM, CHRIS MARCEL and everyoneWas so welcoming

ba
Review №29

Horrible, or terrible. You choose. Please disregard all the reviews written by their sales staff, this place is just plain dishonest and disgusting. I just drove 2 1/2 hours to see a car that was beautifully pictured in their CL ad and upon my arrival I found the actual car had body damage everywhere. Its like its a totally different car from their ad.I explicitly asked the salesperson - Chris Wright, if the car had any body damage and he assured me it didnt, so I drove 150 miles only to be horrified by the condition. Like I said, disregard all the positive reviews given my their staff (all) and STAY AWAY!!!REPLY: I asked Chris specifically if there was any OTHER DAMAGE than the front fender, he said NONE. When I arrived the left rear fender had MULTIPLE DENTS. See email.

Ke
Review №30

Marcel Albot he was cool we had a great time with the driving test, he was nice friendly and super professional, he got me the best deal for my Kia Forte 2016 would recommend people to check out this place.

Ba
Review №31

Auto Auction Group hands down is one of the best!Marcel a great car salesperson got me in the car I wanted no hassle no PS. I will definitely buy my next car from you.

je
Review №32

Marcel was the best helped me get the car I wanted !it was really hot day and he took his time and was patient he was able to answer all my questions. Make sure to ask for him hes the best

Ke
Review №33

They’re super shady they’re operating out of the same location exact same employees but with a new name they used to be cars 911 and I guess they screwed so many people over that they change their name

An
Review №34

Great customer service, great selection, any problem that came up was quickly remedied. No pressure, and in the end Im very happy with my purchase, I would recommend them to anyone. Thanks again guys!

Wi
Review №35

Best experience Ive ever had buying my first car.. I highly recommend this dealershipShout out to my man marcel for the hookup

P
Review №36

My first car with good experience. Mr. Marcel was so nice, kind and Very helpful.

Ce
Review №37

Great service ! Looked around with no pressure. Would definitely recommend. In love with my Toyota Corolla 2018

An
Review №38

Great, purchased a great used car. Easy to work with

Ma
Review №39

Very satisfied, wonderful customerService, would come back when its time to buy another.My sales associate was Marcel & i recommend asking for him .

Gl
Review №40

Very happy & satisfied with the customer service at this dealership...Marcel treated me very well and would definitely recommend any person buying a car to visit this location!!!

Sa
Review №41

Staff was very professional. Marcel was friendly, helpful and accommodating. I would recommend to everyone.

An
Review №42

Amazing place to pick up my dream car I was fully satisfied with the customer service I got..Thank you marcel for your true sales representative skills I really do appreciate you😎🙌

Ad
Review №43

Great customer service very friendly nice cars loveit 100%comeback=)

St
Review №44

Bought my 2012 Mercedes GL450 from these guys and they made it so easy and affordable Thank you Chris, Joe and Ruben you guys made my purchase easy I will recommend all my friends....

To
Review №45

My daughter and I purchased a Jetta for her here about a month ago and it was an incredibly positive experience. Marcel helped us out and was very patient with us while we went over every detail.

al
Review №46

Thank you for Jose and staff.Got my cooper S manual it’s awesomeHighly recommended👍🙌👍

Am
Review №47

I bought a beautiful car I love it great price fun experience.

Je
Review №48

Loving My Volvo... Thanks Guys

Pe
Review №49

Special shout out to my boy Marcel Gracias

Se
Review №50

I went to this place to look at a $5995 car I had $1000 down and they said no problem

Ra
Review №51

Good cervice

Va
Review №52

Are these people serious? I jokingly asked the salesperson why so many of the cars were so beat up and he said thats their demographic (poor immigrants). Wow, enough said...

AN
Review №53

Very professional and friendly environment. Reliable car and company . Highly recommended

su
Review №54

This is the second car I bought from this establishment. The experience was smooth and easy. Thank you Jose for all your help and for making this a great experience again . This is a great place to get a used car for the right price ..

jo
Review №55

The team at auto auction tonight group was great to work with. Have purchased multiple cars! No pressure sales team, recommended highly!!

Br
Review №56

If youre looking for a used but reliable vehicle but dont want to go through the hassels from pushy sales people come to Eagle Rock and check these folks out...theyll work with almost everyone under the sun regardless of your undesirable credit score...Just make sure you have a decent down payment, have a number in mind that youre comfortable making monthly payments on & never settle for just anything youll qualify for. Be truthful & sincere and most definitely theyll work things out in your favor...Good luck & happy hunting! This will be the last place youll go if youre actively hunting..Big shout out to Jose our salesman and Marcel handling the business developing dept. = YOU GUYS ROCK!

Information
34 Photos
56 Comments
4.7 Rating
  • Address:2244 N San Fernando Rd, Los Angeles, CA 90065, United States
  • Site:https://autoauctiongroupinc.com/
  • Phone:+1 323-222-8300
Categories
  • Car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:10AM–6PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
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