Guy on the phone hangs up on me because I dont want to ship with him given his higher price. Unbelievable
This was my first time shipping a car. I needed to get it from Colonial Beach, Virginia to New Rochelle, New York. Felicia was great to work with She was very knowledgeable. Gave our her personal number for excellent customer service. Best of all, she sent frequent updates every step of the way. Im drive my dream car and its all thanks to ASG!
Had some difficulty getting the vehicle shipped directly to my rural location (Taos, NM, waited 2 weeks), but as soon as I posted a city where I had contacts they had a price-competitive very fast option within 20 minutes.Everyone was easy to deal with and having had bad experiences in the past with shippers, this driver was very professional and courteous.Just understand, if you live out of a major metropolitan area it will take a long time to get a car shipped directly there, this isnt their fault as they are a middle man in the process.My only quibble was that the contact person couldnt answer specific questions because she was not the direct dispatch center.
Felicia was wonderful with coordinating the shipping of my car to Hawaii. She was very thorough, clear, and upfront with how things worked, updating me every step of the way. She coordinated booking my car on the ship too which was super helpful! ASG will definitely get my business in the future.
I reached out to Auto Shipping Group because I could not get a definitive answer from another company I had arranged to ship my car for our cross country move.I was fortunate to have Felicia answer the call to customer service. She exceeded our expectations and the entire transaction was excellent. Felicia arranged for our car to be picked up in Medford NJ and taken to Kennewick WA while I was on the phone with my FIRST initial call! She arranged a three way call with the drivers company and saved us 400.00!!!Felicia continued to communicate directly with me as well as followed up on the communication and performance of the actual driver. This company and their staff is reliable, dependable and took care of transporting our vehicle without any added stress during our move.Special thanks to Felicia for her pleasant professionalism and excellent communication from start to finish. I really felt comfortable knowing the transporting of our car was in her hands.
Everything was great, quick and easy. They know what they’re doing. This is the second time I used this company to ship my car. I trust them.
Lance is top notch. I’ve used him a few times for transport. Always gets a good driver and good communication. He had my last car from Georgia to California in 3 days.
Felicia was amazing at the service she provided. She kept me informed the entire way through the process. Highly recommend requesting her with your next shipment.
Michael Rhine was my specialist. He has prompt, efficient, friendly and provided me with a great quote and great service. My car and motorcycle arrived intact and I would recommend this company to anyone.
Heidi was excellent to deal with. I so appreciate her constant communication and patience. I would highly recommend Auto Shipping Group and particularly Heidi!
I had absolutely no issues . I was leary hoping this wasnt a scam but well worth it. I was nervous because my 2015 can am side by side was taken from Florida to Pennsylvania and it just so happens Pennsylvania was in the middle of snow and ice storms. ... the delivery guy was great...took great care of my belongings and even was able to get it right to my house... I would use this service again...
ASG was great. I worked a wonderful lady named Hydie and she was polite and informative the whole step of the way. She had my carrier ready in about 5-7 days, and the carriers were great people as well. Overall it was a great experience for a first time car-shipper like myself.
Good customer service! Kim got this transport set up quickly and was very helpful and answered all questions.
Pretty easy and straightforward process. Felicia communicated with me and my wife effectively and got our car delivered to us without a hitch.
Great professional service. Kept in constant contact with regular updates from Felicia. Smooth and hassle free.
Fast Service this time, next day they were able to pick up my car and within a week they delivered at the destination with no issues, thanks
Great experience from beginning to end! Lots of communication throughout! Definitely recommend!
Miss Felicia was great awesome customer service stay in touch with me the whole time from beginning to end five star service
Car was a flood car out of Houston it took over 10 days to finally get someone to pick it up. The driver then decided he didnt have room for it. I raised the offer and offered to pick it up on or near I-5 finally got Zems transport to get it and I picked it up on I-5. I had to eat a lot of $$$- in storage costs and drive 130 miles to finally get it. It took from Dec 28th until Jan 18th to finally get the car.all in all a very costly and frustrating deal knowing the mess in and around Houston I should have expected it.
Missed the pickup window, the carrier mis-estimated the delivery time, price came in over the quote.But the care made it fine and i guess thats what matters
Easy process, delivery without delay, a company you can trust. Lance is the man!
Great service! Felicia was very helpful.
Good communication and friendly service! Car arrived earlier than expected.
Good service with broker, very informative, straightforward and honest.