Hello everyone...If you felt hesitant of where to take your car for the required service it needs. Take it to the experts. Audi of downtown l.a has Piece of mind, outstanding customer service, and excellent mechanics. They made sure I understood my 2013 A7 situation in reference to low coolant levels. The mechanic also came across another problem in his diagnostic results. Audi offers warranty on all work they perform, something other places wont. My car feels brand new!!Thanks Audi of downtown l.aIll be here for my next service!

Easiest car buying experience I’ve had so far. Was looking at a used Subaru Outback. They treat all cars even the used vehicles with the same care and detail as their $150k vehicles. The Subaru is immaculate and very well cleaned. I worked with Alan Chang from the internet sales. He was very honest and straight forward. I didn’t come to the payment I wanted originally and went to a Subaru dealer but ended up back at Audi since they were much easier to work with. I will be back there to purchase my next vehicle if I’m still in the area

Our salesman Gabriel Clopton was great! He approached when we arrived and offered assistance. He did not hover or hound us. I hate buying cars because of high pressure sales people. We knew exactly what we wanted when we arrived. He never tried to sway us to another, more expensive car. The showroom is very appealing, open and airy. This is nice because the process is lengthy. We got a great car.

I finally have my new car! Gabe at Audi DTLA sold me my car and was super helpful. He knew all of the information I wanted to know and was even able to teach me a few of the short-cut tricks in the car itself. For a month, I was being scammed by other car salesmen at other dealerships. I was so glad to finally work with someone who was genuine and helped me in every aspect of the car-buying process. This was my first time. I am so grateful to have my new car, thanks to DTLA Audi and Gabe! Def recommend going here and asking for Gabe.

Friendly staff and beautiful showroom. Within 3 hours, we got approved and signed our lease documents, had the car detailed, and received a final walkthrough of the car features. Highly recommend.

Wonderful customer experience and outstanding service! This dealership takes the time to ensure the vehicle you purchase meets all of your needs. They were professional, not pushy and honest. We have purchased multiple vehicles in the past two years and our experience at Audi Downtown LA was top notch. Thank you Walter Stevens Jr. our daughter LOVES her new car. GO SEE HIM TODAY!!

Two stars because we do like our car, and some of the people were polite. But the manager f*ed us over by only replacing one damaged tire. After about a month, our alignment was off and we had to get all new tires. My husband asked repeatedly for two tires, knowing that youre never supposed to just put one new tire on, but the manager insisted that if a tire passed inspection, he wouldnt replace it (like they even inspect them--there was a whole chunk out of the one they replaced).

Amazing service and wonderful staff! If you are looking for a car here in Downtown Audi I would most definitely recommend Clyde! He was amazing and explained everything clearly. He even called me for a follow up. He is amazing and I highly recommend him!

Worst buying experience. Feels like they don’t want to sell their cars. Better go to another dealership

I took my AUDI to the dealer thinking I was going to get the best price and honest review. Come to find out I was getting a water pump replaced for $2,000 + dollars and when I told the guy helping me that at Kenas dealership they were charging me $1,400 he then decided to match the price. Then they told me I needed a thermostat and a new hose that connects to the pump, adding another $400+ dollars. The worst part we have been without a car for 3 days and their resolution to rent me a cheap old Honda next to a rental car place that adds fees like crazy. I recommend you buying the parts yourself and having someone reliable install them, I bought the thermostat for less than 40 bucks and the pump was less than 200 bucks, but now I am stuck paying for a 500 dollar job almost $2000 dollars. Thanks AUDI, really appreciate the customer service, and you wonder why folks refuse to buy your product.

One of their employees was driving one of their nicer service vehicles and decided screaming on her cell phone was more important than paying attention to the driver and car occupying the lane she decided out of nowhere to be in.

Great car buying experience! Alan Chang was great, very knowledgeable about the cars and features, and low key. Everyone I interacted with was friendly and the made the car shopping and buying experience pleasant, easy and quick. I dont normally write reviews about dealers but I would highly recommend working with Downtown Audi.

I had a great experience with Erik Guzman at Audi Download LA. He was very friendly, helpful and empathetic. I recommend him highly!

Clyde Oquendo & the entire team at DTLA Audi were professional, knowledgeable and made the entire process feel seamless. We are in love with our 2021 A5 Sportback and thank Clyde for taking the time to show us how all of the bells & whistles work. Looking forward to many future purchase at DTLA Audi!

Take your car to DTLA for service even if its a 50 mile longer drive than Bev Hills location!!!!Without going into detail the Service dept at Audi DTLA actually cares about customer. They are honest and dont give ya the run around like Bev Hills Audi does for sure. I was in and out in 1/10 of the time too!So glad i went there instead this time!!!

I drove about 2 hours because they had a low mileage 2012 Honda Civic for a great price. Upon arrival I met with the salesman named Erik Guzman And he let me know that the car I was interested in was actually getting body work done, but told me to grab lunch and hed have it back for me to look at and test drive. He really went out of his way to make sure I got the car I wanted, and even worked a deal for me a deal on an already fairly priced car. Extremely glad I ran into him and the professional team at Audi DTLA. Needless to say I came home with the car and couldnt be happier!

A place I dont want to go back to again. They did several credit checks that I didnt want and the car I was looking for was sold in the meantime, and they sent too many emails, phone calls and texts that were not helpful from online sales, financial, customer care... There seemed to be no communication between departments at all. No matter how good the deal is, I dont want to go back.

Everyone ask for WALTER!!! My experience with him was wonderful. He really took his time to listen and help me find the perfect Vehicle. Walter was attentive, friendly and professional.Ask for WALTER, I promise you won’t go wrong.

Alan and TJ ( finance) were GREAT!!! not pushy, overbearing, really let us enjoy looking at the car we drove 2+ hours to see. Took it for a test drive, I did make an appointment to see the car i saw on cargurus. He sent me pictures and videos a day before to prove they still had the car. When we got there, right away answered all the questions we had. Even ones he wasnt expecting us to ask, very transparent, honest with the banks return approval, didnt run my credit a hundred times. Having bought cars from dealers/ family owned, This has been the best experience so far.

Exceptional customer service. I was assisted by Valentine, who has always been very friendly and professional. The courtesy and respectful behavior and positive attitude we experience from Valentine and the rest of the Audi Downtown LA team is truly a joy. We love you guys and we keep coming back.

The pick up from home, service at Audi and drop back home service. Quick, easy and professional communication with all the staff. Very informative video diagnostics sent via text/email. Great adaptation for Audi during these pandemic times.

Audi of DTLA has great customer service. Fredi was assisting me and he was very courteous and knowledgeable. I would definitely recommend this location to anyone who wants great service. Thanks Fredi 😊

Thank you Alan for your assistance in purchasing my new AUDI 2021Wonderful experience so happy with the VIP TREATMENT ☺

This is by far the best Audi dealer. Professionalism, courtesy, they do everything they can to meet customer’s request. From sales to service a real stellar dealer.

Vwclutchworks is who we are and we get OEM parts for all.AUDI VW oil leaks come to a stop.

Charles Alderman was very professional and made my purchase seamless

Pretty good experience with Audi of Downtown LA. Actually flew out to the area for a specific color/trim they had on an A7, Amir was my sales rep and often went above and beyond to make sure my experience was smooth.The initial asking price was a bit high, but Amir heard my concerns and was able to negotiate a reasonable offer which I very much appreciated. The rest of the process was smooth with no hidden fees or unnecessary pressure to buy into certain warranties.My only complaint is that I was under the impression that the upcoming 55k service wouldn’t be needed as I was buying the car at 52k. I was told over text that the car wouldn’t need another service until the 60k mark since the proper maintenance was already being done to prep for sale. This was not true and I did end up having to pay for a 55k service not too long after purchasing the car. That being said, I don’t believe that the dealership was purposely deceitful and that this was just a misunderstanding between my sales rep and the service department.Other than that, fantastic experience and I’d highly recommend to anyone looking for an Audi in the LA area. If you’re coming from out of state, they’ll answer all your questions and send you home in a clean, smooth, and fun ride.(3 months of ownership, 6k miles on so far, no issues. No lemons here!)

Had a test drive & bought my RS5 from here a couple of days later. Sales rep I worked with, Walter, was very courteous; when I called them back a couple of days later to buy the car the process was straightforward and their price was very reasonable. It was a huge contrast to my experience at a couple of other dealerships, one of which tried to quote me 10k above msrp and some of which treated me like they didnt really want to sell a car to me.Tl;Dr - enjoyed my experience with dtla audi and will recommend it to my friends. Thanks!

Terrible experience with management.Was promised a car and waited two weeks while it was going through the shop.Car was sold to someone else.I would not recommend dealing with this place.

I went to this location to test drive an A4. Gabriel talked to me on the phone and helped me when I got there. He was very knowledgeable about the cars and answered all my questions. The A4 I checked out looked really nice and clean. Even though I wasnt able to make a purchase decision today because I had just started looking, I would highly recommend checking out this place because I felt welcomed and not pressured or rushed at all.

Fredi is the ONLY service person I will come to. Professional, doesn’t try to sell me on stuff, and is truthful which is refreshing. He is GREAT and a keeper. You need more like him! Can’t comment on the sales staff, that is another situation. I had an excellent experience buying my Audi, but it was from a woman salesperson at another dealership. You need more. No talking down to me about the car, telling what I need versus what I want etc. it was refreshing indeed. The next time I buy a car I will look for a woman sales person. I didn’t need to bring my husband as backup. Generally when you bring your husband the whole attitude changes. Best experience ever buying a car was buying my Volvo years ago.

My sales person Samuel Zinniger at DTLA Audi was excellent and did a superb job throughout the sales process.

Our sales rep Amir was incredibly friendly and helpful while deciding what options in a car would be best for us. He answered all our questions and went above and beyond. He is very knowledgeable about audi vehicles. We appreciated that he was not pushy. He took great care of us through the whole process. He even came in on his day off to finish the purchase. Overall, a wonderful salesperson.

Sam was AMAZING. A huge and special thanks to him for really having our best interest at heart and helping us achieve our goals and desires. A special thanks to Jack our service manager as well! Outstanding customer service and care. Thank you Audi DTLA. Go see Sam!!

Terrible customer service, the service department of this dealers only wants to steal from their customers by inventing or intentionally causing problems for their customers vehicles I took my vehicle for two recalls and they want to charge me more than $ 500.00 for a problem that my vehicle did not have before taking it for repair. My vehicle is still under repair for 2 days without giving me a solution.They are a dishonest team and have no professional ethics with their clients.

Test drive of the Audi A5 sportback was superb. Great new 2018 A5 sportback!

Absolutely Fantastic! I had a very tricky situation and Roger was my best resource. I had gone to almost every Audi dealer in the greater Los Angeles region with no luck. Roger, with the help of the amazing finance team at Audi DTLA, put me in an epic A4. I can not recommend this dealer or the staff enough. Roger went out of his way to reach out and coordinate around my hectic schedule, consistently going above and beyond. To anyone considering this dealer- they strive to make customers for life. Youre making the right choice by shopping here. Happy to be a part of the Audi family. Thank you, Roger.

It was a very friendly and relaxed experience. Never did we feel rushed or pressured. Everyone was very accommodating and willing to negotiate to help get us everything we wanted at a fair price. They even saved us money and found a better interest rate than i was expecting. My husband an I are both in high end and upscale sales and we notice everything. We appreciate when sales staff know their craft and read the audience appropriately. Often my husband and I are underestimated and unskilled salesmen loose sales because of it. This was not the case at all. We found the experience perfect for us. As a Sales Manager myself I never felt the need to critique one aspect. Completely satisfied.

Worst dealership. Very unprofessional and unresponsive. Don’t go here or you’ll be sorry.

I was helped by Preston Jimenez who sold me an Audi A4 he was nothing but nice and understanding he walked me around the car and showed me what special features it had and how comfortable it was. During the buying process he fully made sure I was understanding the process completely we was nothing but patient and willing to work with me to help me get the best deal for this car. Thank you for the amazing service 😃😃😃

Quick and easy.Convenient for me.Fair price when compared to the market.

Our sales guy Cristian Sotelo made things super easy. He even came all the way to our house to get the paperwork done when we bought our AUDI from Audi Downtown LA. Our finance guy Jack Kldjian was super attentive and professional. Strongly recommend this dealership.

But a car from Gabriel, he took care of my husband!!! Also, the service manager and Jorge are very helpful. Perry was very friendly, but too busy to respond to emails and text’s, which I don’t mind because Gabriel took care of everything I needed....

On month 5 of trying to get this dealership to give me my refund on my canceled warranty, on month 3 we found out that it’s because a finance manager didn’t fill the paperwork out correctly, now that it’s corrected or so they say I’m 2 months after being fixed and no refundEdit: 6 months and still no money and it looks like they won’t reimburse me on the interest I’ve been paying on the money they owe me

Been here a lot, the service is great. Ive worked with Eddie and he always goes above and beyond to help. Highly recommend.

Bought a car from the dealer just to find out that in a week the transmission was gonna go out now there telling me they can’t replace it

I am very satisfied with the work, the efficiency, the good hospitality and above all the professionalism of this branch, especially because of the great work, Jorge Serrano is a great example of customer service to follow. I hope the audi oxnard branch will take for example the audi downtown branch in how to serve customers. Audi downtown They are the best. Thank you 😊.

We had a great experience buying a car from Samuel. He was very accommodating and helpful. We are happy with our purchase of a Q5!

Above and beyond! Service department were wonderful today. Freddi (I think!) was so courteous and helpful as I was there with my children. All associates are wonderful here, very different experience to going to car showrooms in Glendale for example- especially as a woman. Everyone at this garage is respectful. Service is always top notch.

2 stars for their service department. There was a recall for my vehicle’s gas tank, and they said my gas tank was fine but they put a protective film over just in case. So a month later my gas tank valve cracked, and gasoline was spitting out of my rear passenger seats. I had to also take my car to another mechanic to inspect first because Audi service told me they were going to charge $250 for the inspection. There was clearly visible cracks, so the film was applied, so I was told by my mechanic. They finally replace it during the second visit, but I would’ve gone through much less trouble if they just replaced it the first time, and now I can still smell the gasoline inside my car.

They are so courteous & professional, as soon as I drove up someone came out to guide me on what I had to do .. I went in for a recall I thought it could take longer then the time they said it would take they surprised me it was on time, The really good part is that they send you a video of them performing a multi inspection on my car they check tires, brakes etc .. The service technician Valentin Rautescu was so nice & helpful ... I’m so glad that I got my Audi Q8 from them ..

Christian, the Internet Sales Manager was personable, very knowledgeable about the vehicle I purchased and overall Audi as a brand. He was very professional, thorough and a class act from start to finish.Armen the finance manager was also fantastic and worked very hard to provide me the best options and customer experience. Also very professional and did amazing job getting me through the process in the shortest amount of time possible.

Frank and Gabriel are straight up guys. Would deal with again. Thank you both... Audi, please send me another link to complete my survey

We had a great experience at this Audi dealer, they’re very helpful and they’ll help you get a great deal on any car you liked. Marcello was our sales guys and he’s great. Definitely will buy another car fromThis dealer

Good customer service

Not good service at all I try to get a car but they dont help at all I dont recommend this dealer

Overall great quality customer service. Mr. Valentin always provides prompt and courteous service. Thanks for saving me $100 on the cost of a vehicle battery.

Easy, friendly, customer focused purchase and experience with Tarek and Nabeel. Very happy and would recommend!

I remember going to the Dealer on 10/04/2018 to buy a Q7, this guy Stephen Khukoyan was the rudest sales person ever, He thinks he owns the place, this guys does not know how to get customers to buy cars, finally I went back with $11,000 cash for down payment and Richie the financing guy was able to get the vehicle for me, He even says that the dealership is not a museum for this Armenian guy to refuse offers from customers, He didnt even know that my Q7 came with black wheels from the factory as being a Sport Edition.No needs to have such a rude and sales rep working in the dealership treating customer the wrong way.The reason I give this dealer a five starts its because of Valentine the service dept guy and well Richie who is a magnificent person.

Kit was amazing test drove the new audi Q5 and had to buy it. Staff was very friendly and answered all my questions when I pick up the car

The interaction with the staff went exactly as expected, the process was smooth with no surprises. Complimentary services, like coffee, cookies, and shuttle service were very helpful as well. The online video technology sent via text is very convenient as well.

GREAT CUSTOMER SERVICE! GREAT SELECTION! MARCELO & AMIR are Great Sales man! Definitely would recommend!

The salesman Soloman was amazing. Bought an Audi. Solomon was straight forward and m made me feel like I was getting a great deal. Even without having perfect credit, he made the transaction smooth. I came in scared feeling I didnt have a chance, to feeling excited and now driving an Audi.

Horrible is an understatement. I contacted Audi in the middle of May in order to take advantage of their monthly May special for their Audi A4. I spoke to a sales rep and told them I pretty much was a guaranteed sale and that I would like to work on a time in order to check out the vehicle. The next two to three weeks would consist of nothing but emails from random people at Audi asking if I would like to still purchase the vehicle I would respond yes Can you please call me? I would never receive a phone calI, but instead I would just get emails every single day asking the same question, Finally I called the sales manager Frank, who couldnt have done a worse job. Not only did he not honor the deal that I was interested in he tried to upsell me on a 2020 vehicle for double the price, and this is after I told him the story of the laughable service I received. The remainder of the conversation ended up being nothing but arguing about on how to treat customers. I ended up hanging up on him because I couldnt believe the service I was receiving. I ended up getting a call back immediately with the caller ID Mercedes Auto Parts. We spoke for a little bit longer, any continued to try to upsell me. Not only did I not purchase a vehicle, but in my next sales conference I will be using Audi as an example of how not to treat their customers. Its a shame considering I thought audio was a luxury brand

What a nightmare. Ive been buying cars from Audi for ten years. Now, after a drunk driver totaled my car while I was at dinner nearby, Im being brushed aside as if Im not a customer. Here is the shady nature of Audi: My buyout was 47k on my A7; AAA payout was 58k. Audi financial retroactively changed my buyout to match the higher payout so they could make 11k while still requiring me to continue the lease payments. Effectively double charging me for the additional two-month interim. They made it clear that I would not receive any reimbursements. When I asked if there was a program to get me into another car, the answer was, Buy a new one, but I cant until this account closes. Until then, Im without a car. While I was there, another customer was screaming as he left saying Ill never buy another Audi. Audi is not a luxury car company, and after ten years with them, I can say I share the screaming mans sentiment. By-the-way, today, their CEO was charged with fraud, very poetic.

Excellent facility and service.

My experience was very pleasant. The staff are very professional and personable. The service job was excellent.

Great experience working with Kit. We agreed on a price for a new Audi lease online. When we arrived to the dealership our car was already detailed and waiting for us. Minimal time was spend on paperwork. No gimmicks, no pressure. What we agreed through emails was delivered. Kit was extremely nice and very accommodating. The car was exactly as we needed and the price was really good.Thank you guys

We Came in to Audi with a slim possibility of purchasing a car but Derren went far beyond expectations! His customer service was so great no words can explain! We are very grateful for his skills and professionalism truly made us feel comfortable and not rushed at all. If you are looking for an Audi visit Audi of Downtown LA and look for Derren he makes you feel right at home.

Just had my service done at Audi Downtown LA, let me first start off by saying when i went car shopping they made it way easy, got me what i wanted in the color i wanted and at a great price. Just had my first oil change and Eric was my service rep, handled it all great and easy peasy, the only reason they didnt get 5 stars was the car wash, could have been better boys, other than that you rock.

Lies, lies. And more lies. I have owned nothing but Audi my whole life and sadly because of this location I’m second guessing my favorite car brand.From day one kit the sales guy LIED to my face to sell me a car and then the sales car manager acted like he didn’t even want to deal with me and refused to return my phone calls.As it turns out my car was totaled and was told misinformation regarding my gap insurance . Jack the financial manager was also very unpleasant to deal with.Honestly DONOT go to this location to buy a car here. If you do make sure to go through the car with a fine tooth comb, make sure there is no physical damage anywhere on or inside the car, with mine the seat was covered in paper and protective plastic. and after I took the plastic off I noticed passenger seat was warped or melted looking. ( they covered it up with paper and plastic cover) They also lied about the car coming with navigation and it didn’t . There was also a slight flaw in the driver side door. When I asked about these issues the day after I purchased the vehicle they referred me to the sales manager and he refused to return my phone calls. And they told me none of these issues were covered and that they were Preexisting? Really? I just bought the car from you “free of damage” . Andy was less than helpful he was probably too busy trying to meet his sales quota. # sharkDo not take your car here for service if it is under warranty as they will expect it to sit on there lot for 5 days and offer no loaner car even just for basic service.I’ve wasted so much time with them and honestly feel lied to and burnt out. For a luxury car brand this place feels more like a used car lot that they are trying to get these cars off their lot before someone notices flaws. #Swindlers and liersI will never come her again. Every single department I had to deal with was clearly inept and could care less about customer service. Financial. Sales and service were total jokes. Go to Beverly Hills if you want an Audi . DO NOT Go here

Audi was extremely professional and very helpful. Ark and Roger were particularly helpful. From the moment I walked through the doors they breathed me with a smile and made sure to address any questions or concerns I had. It made me that much more comfortable with my decision to go with Audi.

This place is awesome! The whole dealership is filled with beautiful Audis and Memorabilia. Everyone was so kind and even though I was just purchasing a used vehicle from them Phil Kang still gave me his full attention and assured that the deal went down smoothly and quickly. Highly recommend this dealership for your car buying needs.

I picked up my new a4 last week and josh was so helpful. Got myself in a new lease and I love my car!!!

Good oil change service. Price was good. Friendly staff. Clean surroundings. They have water and coffee for customers while waiting.

As I said to Audi of America when I called to complain, I have never spent this much money to be treated so poorly.It took this horrible dealership two months to pay me the thousands of dollars they owed me on my trade in. I called at least 10 times; spoke to someone on 6 occasions and was repeatedly told the check was days away. Finally, after pitching a small fit, the dealership discovers the check was lost in the mail. They only realize this because they had already SOLD MY OLD CAR and realized they needed to get the title still. So on all those other occasions when I called for a status update, they clearly didnt check it out. Out of 10 calls, only the last call ever got a call back.The best part was when I spoke to the general manager and asked him to do more than simply pay me what was owed to me. Lets be honest, if I missed two months of payments, my car would be repossessed. They should comp my service, as a show of good faith. Rather than make an offer to win my business back, the manager made it very clear he didnt care. Clearly the attitude starts at the top.It is very obvious that as soon as you sign the paperwork, this dealership absolutely does not give a S**t about their customers. Buy from ANYWHERE else. These guys dont deserve your business. I complained twice to Audi. I intend to do it several more times.

Valentine will always take good care of you. They treat you like a friend and like an A list client everytime.

Probably the worst experience I have ever had at a dealership. The initial sales was fine but once we agreed upon a price and started forward with a purchase, it was all downhill. They didnt pay attention to my additional down payment so the loan numbers werent matching up, they continuously tried to up sell me on additional warranty items; the entire document signing took like 3 hours!On top of that the battery needed to be replaced as it was dead but despite them allegedly starting the work first thing in the morning and me finishing paperwork in the late afternoon, they kept saying Were working on it so youll have to come back tomorrow.Fast forward to the next day and despite multiple calls to 3 different sales managers(all who I had met the previous day so they knew who I was) and the service manager to find out whats happening, they all just kept saying its being worked on. A full day went by again without the vehicle being done. Note that I rarely got a call back from anyone...I initiated all the discussion.3rd day comes around and finally I get a call that it will be done by midday. Upon checking the service order, all they did was replace the battery and a fuse....2 days for that?!?!Long story short, this was the most ridiculous experience Ive had at a dealership in my life and it ruined what should have been an exciting and fun car buying process.

DOWNTOWN Los AngelesEfficient service, great communication

Phil Kang made the toughest part of getting a new car - negotiating the price - a smooth and easy process. He was up-front and honest regarding available discounts and was able to give me the best offer to meet my budget.

My Audi said it was low on oil. I came in, bought a couple quarts, they filled it, and I was out in maybe 15 minutes. The guy was super friendly, too!

Ive been going to Downtown Audi for years now and always come away satisfied. A highlight for me is being taken care of by Valentine Rautescu in the service department. I always feel he has my best interest at heart, he goes over all work that needs to be done, as well as options, he maintains great contact throughout the process, and makes sure I am set up with transportation until my vehicle is done. It is a pleasure to work with him. Audi makes beautiful cars, that is well known. Ive been a faithful customer for 12 years. But something maybe less well known is the treasure that is Valentine. Thanks, Valentine and Downtown Audi.

I am impressed by the care and attention of the service department. I came in 3mo after purchase of a new Audi from another dealership located further away with two warranty complaints: a defective, distorted windshield and loud wind noise on the front door. Both are really bothersome when highway driving but are subtle. I was worried Id be ignored or told I was imagining things. Jorge and team were outstanding, working through each issue with detailed notes on the service report and confirming the defects with the new car. The dealership also gave me a loaner car. The repair took longer than Id hoped, 8 days, but I feel confident the job was done right and so do not mind. Thanks for the professionalism, courtesy, and top notch work. Even though there is another closer dealer, Audi DTLA will be my service center. A great job.

Cool at first but when I refinanced my car they all switched there emails or dont even reply to my email at all an when ever I call they dont even want to bother to help me or make an appointment for my cars mandatory check up an I still pay for the deluxe package an get less than minimal service they dont even want to bother helping me change my wheels that have a nail in them saying I have to pay full price like really all I got it a nail couldnt patch it up or even try to make a deal or work with me still to this day after 1 year havent bothered to email me about a single thing do not trust them got Audi a3 Quattro premium. When they do your oil change they dont even change it they just add oil to make it normal level an thats about it they do the most to save money when they make alot of money already scandless 😞 they still dont reply to my emails lol

Called this morning to parts department and tried placing an order for the parts that i need. An male employee in parts department this morning is very rude sounds like he just woke up, maybe hes having a continuous bad days from yesterday, told me that i need to pay first. Guess what, PACIFIC AUDI IN TORRANCE has better customer service skills than DOWNTOWN AUDI HAS AND THEY HAVE ORDERED MY PART AND GUARANTEED TO ARRIVED next day with professional and courteous, understand customer skills. Even though they are based in torrance, id rather order my parts there with exceptional excellent customer skills than the ones in downtown LA employee. I will not ever order my parts from them neither i will not recommend my friends and acquaintances to even try to step their foot in the entrance door.

They take care what is most important for you on all the ways, I havent had this great customer service ever on a dealership

Everyone was very nice and professional. Darren, Frank, & Jack were the ones who helped me and I couldn’t be happier. A+

I love coming here! Cash Yi always answers any questions I have and helps me schedule my car maintenance. Hes my go to person when my family and I look for new cars. He introduced me to Jorge Serrano who took care of my Audi maintenance and service. I appreciated how Jorge Serrano updated me with mobile texts even though it was a very busy day for them. Jorge Serrano was very polite and they even washed my car!

Took my car in for service. They really took care of me. They accommodated my time (needed the car back on Saturday). They were out of loaners, and got me a loaner from a sister store, gave me a very good price. All in all would recommend heartily.

The salesmen were about average. They were somewhat knowledgeable and helpful, however one of them smelled like he hasnt showered in a few days. The real reason for the one star is the sales manager who turned out to be pretty sleazy by the end of the deal. Lucky for them, the car was exactly what my friend was looking for and it was a long drive to get there. If you can, buy an Audi elsewhere.

The service adviser was very informative about the entire process of my car being serviced.

Valentine Rautescu makes it so easy to get service. All of a sudden I dont hate taking my car in for service anymore. He makes it painless. So thankful for him at Audi.

EDDIE PEREZ IS NUMBER ONE AT SERVICES!! I WAS HAVING A PROBLEM WITH MY AUDI A5.. IT WAS MISFIRING ON 2 CYLINDERS SO I WAS HAVING A STRUGGLE GETTING TO WORK... EDDIE SAID BRING THE CAR OVER AND WE WILL CHECK IT OUT. GOT MY CAR BACK IN LESS THEN A WEEK, MISFIRES WERE FIXED, EDDIE HOOKED IT UP! IF YOU EVER HAVE ANY QUESTIONS DONT BE AFRAID TO GO TO HIM, HE WILL BE HONEST AND TAKE GOOD CARE OF EVERYTHING.

Really great service! These people are the best in LA! If you are shopping for an Audi or want a service for your current Audi vehicle please visit this place! Very respectful people and service! Thank you guys!

Absolutely the worst dealership I’ve ever dealt with in my life, Preston who is a sales person there seems like he wants to help you at first until he gets the sale and then he wants nothing to do with it or you anymore. I purchased a car from this dealership they didn’t uncover the plates when I left which is illegal and they argued with me trying to convince me it’s legal when I know they passed a law in ca not allowing this anymore. Here I am3 months later with no plates or registration bc they didn’t do a smog test on the car I bought and they didn’t feel the need to contact me to let me know I’ll never get a registration because they didn’t do a smog test I had to figure this out by the dmv. Absolutely thee most unprofessional dealership I’ve ever encountered.

I have taken my Q5 for service at Audi on a few occasions now, and every time Valentine Rautescu has gone above and beyond to take care of my vehicle and me. The whole team is great, but he keeps in constant contact with updates, and Ive never left unsatisfied with my service. Love Audi of Downtown LA!

Ive had to deal with Audi of Downtown L.A. twice since moving to Los Angeles from Houston and have had horrible experiences in both circumstances. My latest visit had me being told that it was going to cost $90 and an hour of my time to retrieve the code to unlock my audio system after it had retreated to Safe mode when I changed the battery in my car. I had been told previously by Audi of Downtown L.A. that if I had the 17 digit ID for my car, that it would be able to be retrieved over the phone. When I refused to pay $90 for something that they could easily solve, I was told Well, you shouldve had your battery changed here then.

Service on the car was good. Asked to have my cabin air filter changed and the service writer started questioning me on why I needed one. Never had that happen at other Audi dealers. I did appreciate the 2017 A4 they loaned me for the day. Made me want to buy another.

I get my 08 Audi RS4 serviced here for regular maintenance and Jorge (George) has been my service advisor for a few years now. He is extremely professional, genuine, and honest about your service needs. Highly recommend Audi of Downtown LA and George to anyone wanting to get their car serviced!

Nicole Rabitzsch was my service advisor and she is truly awesome. She took care of my car issues and explained everything thoroughly. She is the best service advisor Ive come across!