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Signature Collision Center Lake Mary
135 Baywood Ave, Longwood, FL 32750, United States
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Signature Collision Center Lake Mary
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Er
Review №1

From the moment I went to the shop, I was treat as an important customer. Vince was very detailed with the entire process. He told me what to expect - He was friendly, attentive, professional and informative. I hardly had any questions because he covered everything. The entire side of my vehicle needed to be replaced. They did and excellent job. I highly recommend this shop. You will be treated well.

Ma
Review №2

The workmanship was very good and was performed and completed ahead of schedule date. They kept me well informed during the process of exactly what work was being done and when it would be completed.

Ma
Review №3

I brought my car here to be fixed after being backed into in a parking lot a month ago. Kayla greeted us upon arrival and was so nice and patient. I was informed of the whole process. I just picked up my car today and she looks fantastic!!! Kayla is amazing and is just so nice. I would recommend them to anyone! Thanks so much!!

Th
Review №4

We used the on at Longwood. From the front office to the body shop, this crew was great - they kept me informed, stayed on timeline, and were respectful. Vincent was excellent. Keep it up.

Ja
Review №5

Exceptional customer service from beginning to end! Vincent was very professional and kept be updated on the status of my vehicle. My suv looks amazing! You would never tell I backed into a pole. Lol. Definitely recommend this shop!! 5 star service!!

Ja
Review №6

The day after my car accident, I took my car in to Crash Champion via recommendation from Geico my insurance carrier. I was greeted my Vincent Goodwin who took great care of me the minute I walked through the door and within 20 minutes he completed my auto collision inspection, made arrangements with Enterprise, and had my rental all set. This was the best client service experience considering the unfortunate circumstances of my accident. Crash Champions provided me daily updates via text and met their due date with precision. Upon dropping off my rental vehicle to pick up my car, I was once again greeted my Vincent and David Rojas, Manager, to look over the work and finalize my paperwork. I could not express my gratitude to this fantastic team of individuals. Thank you Crash Champions of Longwood!

Ve
Review №7

I had the best experience ever. Courteous, professional, on time, knowledgeable Kayla, Dave & Madison. A great crew. Thank you all.

Ro
Review №8

I had to take the car back a couple times for some minor detail work but they were always courteous, timely and informative about repairs.

Fr
Review №9

The best place to take you car if you have had a need for body repairs

Je
Review №10

Very professional and great work. Everyone was friendly and helpful. The work done was perfect and they kept me informed every step of the way

Ma
Review №11

These guys are real deal my truck was finished way ahead of time. They also waited for me to come pick up my truck faster their closing hours. Great professionals at this location

K
Review №12

Great service! I went in to get a new bumper and repair some damage. It took a little over a week -which I did not mind- and now my car looks brand new, as if nothing ever happened. Kayla and Madison were so friendly and helpful, they kept me updated through out the entire process. I would recommend Signature Collision.

Ro
Review №13

Phenomenal place, dropped my vehicle and it was ready to pick up the very next day, staff was polite and professional. They met and exceeded my expectations with exceptional service, thank you again from one extremely satisfied guest.

Br
Review №14

Just awful. They were 2 weeks late. They didnt call with updates like they promised. They tried to skip some striping. Had to bring it back. The used cheaper mirrors instead of the correct equipped mirrors, which then broke my blind side monitoring. They said theyd schedule to fix. Its been a month. They refuse. Now I also have a door rattle that wasnt there before. These people are a full on scam. Do not go here. Im now taking legal action.

Ni
Review №15

Excellent service. I highly recommend.

Er
Review №16

I am very pleased with the level of service I received from this shop. I was kept up to date on the status of my vehicle and actually received it back earlier than promised! The manager Cedric and his team are very professional and did a fantastic job getting my car looking like she did the day I purchased her! Thank you guys from providing me with phenomenal service!!!

Br
Review №17

Kayla is always so helpful and friendly. She really knows how to treat a customer! I would recommend signature for Kayla alone!

Co
Review №18

Got in a wreck and they fixed my car and it looks great

Br
Review №19

Excellent work, fast and professional, they do it right the first time !

We
Review №20

These guys are fast, friendly, knowledgeable, and very accommodating. I would bring my car back here in a heartbeat and would definitely recommend them to friends and family. Thank you guys for making this repair stress-free. I’ll be back next time I need anything.

AC
Review №21

They are really good at their job Dave repair my car enough timely manner and perform an excellent job I do recommend them.

ma
Review №22

Great Customer Service! Kept me informed all times on the progress of my vehicle.

Ta
Review №23

Fabulous experience!! Thank you for a top notch job!!

DO
Review №24

Kayla was super nice and professional. I was informed of every process. I would use them again.Thanks Kayla and S.C.C.,Don Freeman 2016 Kia Optima 3DoorsDown

Sa
Review №25

Amazing customer service all the way around! Everyone was super friendly and incredibly helpful. After dropping my car off they gave me business cards of the people overseeing my repairs. They called to check up on me and kept me up to date on the repairs. I dropped my car off on a Monday and it was ready for me on Thursday of the same week! I also picked it up cleaner than when I bought it from the car dealer, my car has never looked so good! I would highly recommend Signature Collision Center Longwood!

hi
Review №26

When it comes to automobile issues you need someone to ease your mind and relieve the stress and headaches that comes along, Mr Cedric was a gentleman he did listen to my concerns then reassured me that they will help me fix my car, they did honor all the requests plus performed great quality work in less what they scheduled my car for. Honestly I highly recommend this business.

Ca
Review №27

Exceptional customer service! After getting in an accident life can be super stressful and Matthew made the entire experience of getting my car repaired as stress free as possible. He is professional and easy to talk to and walks you through the entire process of the repair. When the car was returned, the outside was detailed and the inside looked just as I left it. Highly recommend Signature Collision!

je
Review №28

Great service!

Li
Review №29

They did an excellent job repairing my car after a collision!

Ro
Review №30

Longwood staff is AMAZING!!!

Ri
Review №31

Bumper repair and paint job. Excellent service

Ca
Review №32

Outstanding! The service I received was phenomenal! I had to file my first auto claim with Geico, and they set an appointment here. When I arrived, I met everyone from my adjuster, to the gentleman who worked for Enterprise, along with the shop manager, Scott! The process was explained thoroughly, and my anxiety was put at ease. Scott is AWESOME! He updated me every step of the way, and my questions were answered. My car looks fabulous, and they even cleaned the inside for me. I highly recommend to anyone looking to get some work done. Thank you for the exceptional experience!

La
Review №33

Great service

Is
Review №34

They did excellent work on my 2015 mustang, after my neighbor backed into me with a huge dent.They fixed all the issues I pointed out at the inspection including some rim damage.I was really worried about not going to the dealer with geico, but these guys did great!

ki
Review №35

They repaired my vehicle as promised. Wasnt ready the 3 separate days they gave me and my vehicle was returned with the interior looking as if they let a child play with baby powder in my car. Mind you my car was only 3 months old when I gave it to them. Then the receptionist says that they do that to everyone. Well you got the right one.

Ze
Review №36

Initially I left a 5 star review for this company only later to find out that they cut major corners. Not only did they bill my insurance for a new grill they simple used glue to put my old grill back together. Photos to prove below. Just beware and double triple check their work before leaving!

La
Review №37

Phenomenal. Not only did they have my RAV4 for less than two weeks, but they went above and beyond when they didn’t need to. I requested to not have the pin-stripping put on the area they were fixing because I wanted it all gone anyway, and that would give me motivation to remove the rest of it. Well when I picked up the vehicle, they had removed it for me! I was thrilled. They kept me updated every day, worked quickly, and did great work. I have worked in the car business for a while and it wasn’t often that we came across body shops that checked all 3 boxes, so needless to say I am impressed. Thank you!

Ly
Review №38

Love this place

Ti
Review №39

STAY AWAY!!!! I got into an accident and after talking to my insurance they recommended signature collision, I got an appointment set up for the claims adjuster to meet me there to look at my car, I get there and tell me the adjuster wasn’t there but will I be leaving my car?? So the girl that works there looked at the damage and any questions I asked she replied with “ that’s a question for the claims adjuster “ They told me everything would be looked at, Car would get an alignment done.. all things you want to hear. After the car being in the shop for a week they call me and tell me it’s like NEW! I pick up the car drive it 1/2 mile and leave it at home. 2 days later I take my car and it is making an insane noise! I call geico they say nothing we can do.. take it back to the shop on Monday. Monday comes around they are apologizing and look at the car again, come back and tell me its a lose panel.. I go to test drive it and the same loud noise starts again.. at that point the claims adjuster says yeaa we should take it to Mercedes. I take the car to Mercedes and they say the spindale of the car is broken. Not once but TWICE did signature collision look at the car and say nothing is wrong. I later spoke to the manager Scott who claims an alignment was never done on the car and they don’t have an explanation on why this or how it happened. These people will only fix what’s visible and not bother to look at anything else! Joke of a place and after all the mistakes just say “ sorry and we don’t know “ don’t waste your time!!

Me
Review №40

They did a terrific job on my car after a deer ran out in front of me

IG
Review №41

Excellent service and repair.

Information
18 Photos
41 Comments
4.3 Rating
  • Address:135 Baywood Ave, Longwood, FL 32750, United States
  • Site:http://signaturecollisioncenter.com/
  • Phone:+1 407-260-0383
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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