First experience 2 days ago was good but not this one. They charged me over mileage using the mileage they had in the system. When I picked up the rental I disputed the mileage and updated the mileage with a photo. 30 minutes waiting on the phone and no response with online chat after 40ish minutes.

Wasnt great attitude with the front counter. But super helpful rest of the staff and great products plus the mechanic went above and beyond helping me.

Rented from them yesterday and Kristin was extremely helpful and would recommend this location to anyone needing a rental in Longview. We had to call back while traveling and she was extremely helpful.

Young guy is very rude, is not at all knowledgeable on propane tanks. I can assure you of two things and one for sure. Would not have him as an employee he doesnt know how to conduct himself around customers cause he thinks he knows it all and its obvious thats not the case. I would recommend you getting propane anywhere else. Lost my business

Clean, fast, efficient, and a professional staff that is most helpful. I would recommend this establishment to others in need of moving rentals.

This location has serious communication issues with the costumer.Had a hitch installation scheduled for a Thursday at 11am. When I showed up they informed me that the hitch hadnt been delivered yet and that it would be delivered on Friday and I would get a call when they have it.On Friday I never received a phone call. Never received a phone call on Saturday. Never received a phone call on Sunday. (On those days I had contacted costumer service a total of 4 times, where the messaged this location to contact me. They never did contact me after 4 attempts.)Late afternoon Sunday I Finally got a hold of someone at this location and asked them what was going on. They told me that the installation has been rescheduled to Monday. THEY NEVER EVEN CONTACTED ME TO TELL ME THIS!! If i hadnt of called then I wouldnt of known this. I asked them why they never contacted me and they just stone walled me. They dont care any at all. got my money back

Very unhappy with service here. I reserved u-boxes on a trailer online, then personally went by to confirm, and did so. When I showed up to pick up, they said my order had been changed from Saturday to Monday, without contacting me. I had no way to get them on Monday! My son drove 300 miles to come in and help me on Saturday. After waiting in the store for about an hour, they decided they would deliver them for free on Monday. They would drop them off at my house, but I would have to pay to have them moved to the new house. I was reserving them for a month, but after asking more questions, I found out the trailer could not stay and I still would have no way to get them from my old house to the new one. Overall, I did not get what I reserved, was promised, and confirmed! I cancelled the order and will not be dealing with this location again! I had to choose one star to be able to post this! I give them zero!

This has been the worst experience I have ever had with a companys customer service.My calls to this location were always automatically forwarded to U-Hauls customer service who in turn would say I need to talk to the location. Then when they sent a message to the location to call me back I would not receive a call back.The general manager, David, is incompetent, rude, and unreachable.I had a U-box reservation that was guaranteed to arrive on Feb 11, 2019, however, they did not arrive until the 21st of Feb. U-box offers a $50 refund for every day your boxes are late. I had phone recordings proving that the location said they did not check in my boxes until the 21st. I spent three weeks trying to reach the manager of the location in order to get the owed credit. David, the manager, lied to U-Haul saying he was in contact with me, that my U-boxes were not late, and the issue was resolved.On the 1st of march, I was then charged storage fees even though, again, I had phone recordings proving that David said I wouldnt be charged until the 21st of march.Lastly, they tried to charge me $100 dollars to empty my U-Boxes.These people are uncommunicative, they are incompetent, and they will steal your money. Then they will make it seem like they are doing you a favor when they give you your refunds after you have spent weeks on the phone trying to get them.I would not not recommend this location or U-haul in general. If you end up using them be sure to keep all your quotes, receipts, and request all phone recordings. Also, block off time to actually visit the location personally because that is the only way you will be able to reach the manager. That is, if he is even there because half the time he is not.

We have rented here several times. They never have what we reserved online. The wait is always no less than 45 minutes!! Parking lot is chaos!!! I will never use this location again!!

I was so impressed that Uhaul was open today after last nights tornado! We walked in and they were operating off one small generator with one light shining on the wall and just one laptop. People began to pour in, but the staff remained kind and friendly under what I can only imagine is a very stressful time for them. We got our rental as quickly as possible. David helped us and was great! We are so thankful for this location and staff for being here today!

I was very pleased with this Uhaul. Im new to the area and they were kind and welcoming, professional and courteous...smooth sailing the whole way!

Worst Experience Ever!!!I called Sunday (6/24) to schedule getting a hitch on my car and to rent a trailer. The man takes down all my information include my credit card information and says I am all set for Saturday (6/30) at 9:30am. Friday (6/29) another man from the location calls me to verify the time I am picking up the trailer. I told him I would be ready for the trailer after I get the hitch installed. They never put in the request for my hitch or to order the parts and they do not have the parts ready for me to get a hitch to tow a trailer. That man said he would call around and see if he could get the parts today and would call me back...3 hours later I am calling UHaul again because they have not notified me if they got the parts. I had to reexplain my whole situation to this new man, because their store lacks communication. This new man I was talking to stated that the only thing they could do is rent me out a $700 truck and a tow hitch to tow my car, when my original cost was supposed to be $400.They had no sympathy for their employees mistakes (not scheduling the appointment and installation and not returning my phone call). I ended up crying on the phone and having them cancel my trailer. I will never do service with this organization again.

Im over 50 and this place has been here as long as I can remember....speaks well of their customer service.The staff was professional yet really friendly.They are my go to place for rental needs.

These guys are awesome. Very helpful very professional. They make sure that you have everything you need. I would definitely recommend to anybody if youre going to use U-Haul go to these guys.

I WILL NEVER USE UHAUL AGAIN DUE TO INTEGRITY ISSUES and if I could give a 0 star I would1st of all the salesman with the dreads at the front desk was more interested in his phone earpiece than listening to my request2nd my deaf ELDERLY dad was given false paperworkThe truck read 6,100 miles on it but he was given paperwork that read 6,046 miles we only had a short pick up and drop off less than 50 miles totalMy dad was charged for false mileages plus the 50 we put on itThe guy told us we would get a larger amount back if all we did was 50 miles well that didn’t happenHe was rude and not a customer service person at all from now on I will go with Penske as they have NEVER DONE THIS TO US and have integrity when it comes to the elderlyI knew when I seen the guy and how he acted from the beginning of conversation we should of went to a different locationTrust me when I say Penske quotes you a price, they don’t charge mileage and they stick to original quote

For some reason they have upstairs and down stairs storage units with no elevators. What happened to easy access UHAUL? The csr was upset when I said something about the unit not being satisfactory! How can I easily move my big heavy furniture by my self up a flight of stairs? Let’s not mention the wait was ridiculous and her attitude unacceptable to say the least.

Uhaul Rep., Cody, or his Manager should be reprimanded for refusing to rent trucks to customers going out of town. Initially we informed Cody On Friday that we were moving to Irving on Saturday and asked about dropping off truck in Irving area. He said he didnt have enough trucks available for that service so we said we would bring it back. Cody responded that he could not rent to us because previous customers had lied about returning equipment to same site and left the rental at another site. After we walked out of their office frustrated and disappointed, we reserved a truck online for the following day. When we returned on Saturday we waited for several minutes to speak to a rep, an older rep was helping a young lady who was considering downgrading from 20 to 17. She was told by the older rep. that they had a 17 foot available. While waiting Cody entered office and proceeded to assist us with reservation. He recognized us and informed us that they did not have our reservation and no 17 truck available. I said thats a lie because of what we had just overheard...He said we were giving him a hard time and he left to consult with his Manager. Afterwards he returned and said we could take the truck and drop it off in Irving. We said we had already made plans to return so we paid extra and returned the truck to same site today. Also we did not get the utility dolly we reserved. The truck had a regular dolly. The manager reduced our amount for the dolly when we returned the truck today...this was about the only courtesy we received. Thanks for making our moving experience even more difficult than it had to be.

I had a unique experience with my ubox. It got delayed in transit out in Ft Worth and the GM drove all the way to FT Worth and brought it to me around midnight. Brittany with the ubox department was exceptionally helpful as well. This was a very difficult time for me and my family as we had a death in the family a few days ago.

Great customer service. Online check in didnt work right but it still didnt take long at the store.

Quick service and over night vehicle drop off is a great option through these guys. Clean rentals and good mileage on them per gallon

This place is awsome never had an issue within them alway friendly and helpful highly recommended for all your moving needs

David Graham you rock! I have been dealing with uhaul for over 6 months and have spoken with well over 20 associates, you by far have been the most pleasurable and competent to deal with! Thank you!

Thay need more help but they do a fantastic job even shorthanded!

They did a great job...but when returning and getting your credit messes the clerk up! Still checking on that credit...dont understand why it takes so long. Where I worked a credit is credited on same day...not 3 to 5 business days later.

My truck was due back Sunday August 12th, I turned it in Saturday night August 11th. They have been calling me since Sunday saying that they never received the truck back. I called to check the status of tgem finding the truck just to get a rude guy that hung up on me and didnt have the decency to explain anything to me. I will never use this location again as a drop off or pick up.

Rent an open trailer for a day great trailer great price fast service

Everyone here has been friendly and helpful. We are very glad we used this location.

They always over charge people, they dont give your money back. They quoat one price and charge another.

What a rip off. Waste of money, won’t be back.

Your people on scene to halfway know what theyre doing

Priced well. Convenient location.

Dont tell u that u have to pay for mileage on in town moves. Very rude, horrible customer service

This location is really difficult to get in and out in traffic, especially with a Uhaul.

Friendly staff, very knowledgeable and helpful.

Very helpful staff member

I wasted mostly a whole day I made a reservation to hold a U-Haul when I got there I was not able to rent a truck due to a recent account from 7 years ago, if I had of known that all of that could have been taken care of earlier that day and I was racing for time because it was such late in the evening and everything was about to close.

Propane gas fill up

Great rental

Awesome service

Great prices

Easy

They were busy

Good

Well