Obviously there is a certain appearance one must have to enter this business & shop without being followed by employees or looked down upon with distain if you happen to ask a question regarding locating some of the overpriced merchandise. As an extra bonus after paying for my items, the manager had the audacity to accuse myself & the young man who is doing my repairs of stealing, in front of all the customers standing & still waiting in line, she even requested my handyman empty his pockets, in which she found the same thing her accusations were based on- NOTHING. Yet, no apologies were given, but were more than deserved after they had been proven wrong.(which in retrospect, I should have told the young disheveled manager looking as if she just came in from her weekend bender, to refund my money & the cashier behaving more like a groupie than an employee, after leaving customers stacked up in line at the other register, could help her stick my purchases where the sun doesnt shine, because she doesnt do anything else there for sure.) However, one employee, Mason, was very helpful & his intentions were genuinely to do his job, & he never made judging customers part of his job description... Im curious if I had given my former customer appreciation information instead of the new one I recently made would the large amount of business I have done there made a difference?? However, Thats not something that has to been wondered about from this day on..... TruValue stores in Kilgore & surrounding areas allow me to shop without false accusations & being degraded, so theres no loss for me except for pathetic demeaning treatment.

Great hardware store knowledgeable polite staff. Eager to help anyone. I live close to it so only draw back if you dont live in are can be bit far.

Very large variety of items for a small store...have shopped here several times with no issues! My only complaint is the snow cone stand outside...Not as friendly as I expected and honestly the worse snow cone Ive ever had, and up until this point I didnt think it possible to get a bad snow cone! Pretty much nothing but ice...

Lake Port Ace Hardware is a great store . Helpful friendly staff . Well Organized! They carry a wide variety of products! Thank you Ace Hardware!❤

This is a great store and the people who run it are always helpful. So wonderful to have them close by and they have a great selection!

I needed paint and they had what I was after. Staff is always friendly and ready to help!

I just moved to Lakeport from Longview and stopped in to purchase some wallpaper glue remover. This store is PERFECT! The customer service was wonderful (greeted me at the door!), they had everything I could dream of needing including bike repair (my husband is a bike commuter) and canning supplies. The store was neat and organized well. I plan to shop here for all my new hardware and much more. They even had fruit trees and garden supplies! Ive never seen such a fantastic Ace, and Ive shopped at them for years!

Weve been loyal Ace customers for quite a while.....until today.I ordered a generator online earlier today at 11:55am and chose curbside pickup. I received a confirmation email with a note stating not to head to the store just yet, that they would email/call when the item was available for pickup. I received a call at 1:09 pm from an Ace worker stating that there were other people wanting the item and asking if I could get to the store in 10 minutes. I explained that I live farther than 10 minutes away, but come come ASAP. This was not an acceptable answer, as I was told that they were going to proceed with selling the item to the person/people in the store.While I 100% understand that due to recent snow, this item was a hot commodity, I feel the way the store went about the issue was completely unacceptable. 10 minutes to get from one town to another on slick, wet roads is unattainable. My drive is about 20 minutes in desirable weather conditions. I feel that once the item was purchased online, they should have pulled it to the back and THEN called me to make sure I could come pick it up today, as I know that some people place orders and then never show. At that point, I could have gotten ready/set off on my drive to pickup the item, however I was not given that option.I called the corporate office to report the incident. Not to be rude or cause an issue, but simply because I felt that this was handled inappropriately by the Ace store. The representative was very sweet, but ultimately told me that each Ace is owner operated and their policies were their choices.Ace Hardware has lost a customer - we will never support a store that treats their customers this way.

Great store !!! Very helpful and always have what I need.

Love - Love- Love this place. Has a great selection of merchandise at a reasonable price and the staff is amazing!!! Always friendly and helpful!

Great variety of items & service e

Every single moment of this visit was pleasant. From the employees being extremely helpful in the store all the way to them loading up what I purchased. This place should be your number one stop for any hardware needs if youre in the area.

They have great customer service. Its like they treat you like family and I appreciate that. I will be shopping there again very soon. Keep up the great work

Excellent hardware store. Lots of items.

Good store with friendly folks. I am sure I will be back.

Our local go to location for our home needs. Thank you for such kindness and help with our visits to your establishment. We hope to come back as soon as possible.

Love this store great little hometown hardware store friendly people got what you need to get you out of a bind and a pinch

Very helpful and sweet people. Knowledgeable about their products.

Excellent customer service and very knowledgeable staff.

Got santa and free pics for kids sat 2pm4pmNice to see in sad times this year.Store great shape,clean and ez to get help finding rite products for job.People friendly.

This store is very, very well stocked. Really nice, helpful people as well

Very well stocked with competitive pricing on most items.

I was so excited about this store! I am in my 70s and have a comprised immune system. NONE of their sales personnel wear masks. Until masks are no longer needed for our safety and concern for others, I will be forced to shop elsewhere😢

The people are very helpful and willing to help as much as possible they will see if ordering what you are looking for is possible and will fit into your time frame will definitely go there before walmart for now on

Its good to know they know what you need and can help you find it.

Clean organized store ran by friendly folks

Friendly and helpful, a little on the pricey side

Best country hardware store

Organized and has lots of items for home and auto.

Convenient, clean friendly

Almost too busy talking to assist me

This store tries to have a little bit of everything and if not they can probably order it.

7/27/202 This store does not require their sales or manager personnel to wear face masks. There were four store employees; a cashier, two helpers and a manager in sight with no face masks. All customers I could see were wearing masks including me. I told the manager I would no longer be a customer of theirs if they couldnt or wouldnt wear masks for the safety of their customers. Her response was OK in an I dont care tone. I walked out and made my purchases at Walmart.

The customer service is great

Helpful people and a really good selection for size of the store.

Friendly outgoing staff with great attitudes and pleasant energy.

Love it Im always in there

Very helpful and have a wide variety of things.

Very nice and had all the items I was looking for. (Fence, treated wood, tool handles and Velcro)

Great service

Small Town atmosphere, you arent there long before someone is asking if you need help, friendly, knowledgeable staff.Nice to have such a place nearby as it has saved me many trips into Longview.

So nice to have a real hardware store this close to home. No more going all the way into town for Lowes or Home Depot. This Ace has everything they have and alot of things that they dont have. And most importantly, everyone that works there knows exactly where everything is located in the store.

Very helpful staff. I was pleased with the quality of the gardening supplies. Good prices too.

I visited April 2020 - What fabulous friendlyservice. Thank you sales team that helped me find exactly what I was looking for.

Good place to find an array of items. They even have glass nail files, and yes they do work good.

This is literally an oasis in the middle of no where for your hardware needs! Employees here are friendly, and VERY helpful! Lived in Lakeport for 40 years, and so glad they are here!

Its ace where customer service is always available but need more inventory in the lawn dept

Helpful and friendly staff. Down home people.

The employees all speak to you when you walk in and while youre there. They offer to help and the store looks clean and in order!

Great place..gotta stop and see how many items to choose from.!! Easy to get in and out of..but also can spend hour looking!! Friendly.

Helpful staff. I came in with an unusual request. They worked till they found what I needed.

Not pleased that no one was wearing masks.

Very helpful. Very clean. Well organized store

We bought a generator here.

Its a perfect store to run in and run out of no hassel with people

Nice people. Makes good keys too.

Great store. Good staff

Very helpful employees.. And they got what you need

Nice people and awesome stuff all in the store

Always have what I need and even order special materials for me on a regular basis!!. Thankyou Mgmt!! 🤠👍

Love this place. So glad there is one in lakeport now!

Nice staff good array of various items and dont have to fight the crowds at bigger hardware stores

I love this place it has everything you could possibly need and more

Staff is always ready to help and they have a great day selection!!

Picked up some rat bait bags and snake away

Great place if you need help with a project

Ace is the place.

Very nice ppl

Always helpful

Friendly staff

Great hardware store, friendly staff

They always have what I need

Very nice store !! Everyone is extremely helpful !! In and out quick !!

Friendly and fast service

Good service

So helpful and so convenient

Love love loveGreat staff, lots of help,

Good place for all needs

The best place to work EVER

Very friendly and helpful

Awesome people there

Did not have what I was looking for but found something that I could use

Great place with great people

Best Store Ever

People was nice

Wow!!! best hardware store

Not very helpful

Great service

Had the part I needed

Great helpful staff

This is my second home

Excellent service,

Curbside pickup

Your customer support

You find everything you need and close to home.