I get mens casual dress clothes here constantly. Good selection and good sale prices. Returns can be done in the store and Ive never had a problem.

I love love love JC Penney; I returned my online order that didnt work. The dot com workers were friendly and personable. Mrs. Eloise is always a joy anytime we visit. Her customer service exceeds expectations.

Still needs some training with their staff on providing good customer service. They are getting better as I have been going to this store for 10+ years. It used to be a LOT worse, couldnt get help, rude cashiers. But, getting better

Ms. D IVEY helped me with home deco. I was looking for a contour floor rug for the commode, but there wasnt one. She advised me to look in the catalog. Thank God for her and Ms Eloise, they always attend to customers well and respectable.

Great customer service - great sales and the merchandise is really improving

Great deals, sweet employees, always find cute buys

Great selection of levis. Organized store!

Love the prices of the quality on clothing.. Jewelry isnt that great, its almost Walmart quality.. our jewelry sales girl was slowwwww

Everything I need to get my kids geared up for back to school

My experience at JCPenney was great. No wait time for a Pedicure and got some nice shoes on sale. Im a happy customer 😊

Caitlin Marsh made my hair all nice and pretty!!!

This is one of my favorite stores. On Saturdays they are really busy, lines are long.

Clean. Still a wide variety, but not like n the day when they had beautiful pant suits. Still top quality & that is wat I go for.

I love the online coupons I saved over $80 today!!!

Love getting my hair done there. Always exactly what I wanted!

GOOD SELLS, NICE ITEMS & HAS MULTIPLE DIFFERENT ITEMS TO SHOP FOR.

I appreciate the excellent customer service I received at this store. Its rare to find stores that really know what they are talking about and who are willing to work with you to find exactly what you want.

Short staffed, I understand. But still difficult when we needed a little help. Fortunately I found a lady in a different dept who helped me out, and checkout clerk walked me through ordering exactly what I needed.

They dont carry size 5 shoes! Whats up with that! I guess Im not considered an adult anymore??? Dissappointed totally!

Nice,always friendly atmosphere and very reasonable on inventory

So the staff isnt the most friendly bunch but they do at least acknowledge your existence. Now I have been searching high and low for a nice bombA hair dresser!! And this girl named Wendy SLAYED my hair.. like she did the dang thing! Wendy was very nice and sociable!

I usually shop here when Im looking for a specific color top. 90% of the time I can find it in the Worthington collection.

Great customer service. Made an appointment for my son and the stylist was ready when we arrived.

They did have good stuff but I couldnt find my size

Good sale prices, but if youre big and tall youd be better off at Dillards

A bit of a wait to check out and then sell prices we were told were not actually on sale I hate that so you have to stand in line to find out what you thought was on sale isnt and I need to decide you dont want to spend twice as much as you thought you were going to spend

So I recently went in to buy bedding, and wanted to use a gift card I was given at a celebration. When I went to the counter I was offered a pennys card, approval meant 45% off, Just applying 30% I decided why not. I was not told, even after mentioning my gift card and swiping it, that I could not use my gift card and get the full discount because the full balance had to go on the credit card, until after I had been applied and approved. I then asked to cancel the card because I felt I had been purposely misinformed in order to get me to accept the product. I was then told cancelling the card was the same as not using it. I know better. I went to my car and canceled the card th 1 minute. I will not be shopping here again

Hahaha no not me😡

It did not go well, no one in the broad department to help me,I found a couple of things to try on and had to go all the way across the store to a fitting room. No one told me theres only two registers open in the whole store and I had trouble finding one. I kind of understand why the store is not doing well.

So for the most part I am glad to see it so clean. The deals are always on point. Only part was it was hard to find an associate for help on certain items. I noticed some younger staff would see me approaching and they would kinda take off in the back. I did get asked if I needed help by a manager and my cashier who was middle aged woman was super sweet. So that helped even it out. Overall I enjoyed it. The dressing rooms were clean.

Very attentive sales people, nice clean store. Prices seem high but lots of sales

Didnt like having to walk to 2 different locations to pick up my order with an injured leg. Other than that your people were amazing.

Still as always spread out and high prices.

The young women who waited on me was outstanding

It was ok but I cant find what I want but otherwise it was great employees friendly and very courteous

Love this store. They had great sales and we found exactly what we needed! Helpful and friendly staff also!

Great customer service

Great store with hair salon. Following safety protocols although many customers are not! More people without masks than with masks. Unfortunate.

Excellant customer service and very courtesy!!

Love this store for years! Great customer service, and great prices on their merchandise.

Really good store good deals and prices

I found some perfect dress and a some nice casual meeting clothes.

I just absolutely love JCP. I sure hope that they make it!

Pleasant shopping experience. Wife found what she wanted. Reasonable check out time. This has improved.

My stylist is very professional and pretty.

Debra and Tamica gave us the best set we have ever had at a JCPenny give them a raise ASAP!!

Very organized

I went in for a trim and now my hair is completely butchered. I am devastated.

Nice variety of Quality products. Friendly customer service. Lots of ladies clothes. No high pressure sales people. Close proximity to other stores I like.

Friendly but not a lot of variety of dresses

The store was clean and well organized but it was hot. This was the second time I have been here in the past two weeks and I was sweating before I had been in the store for 20 minutes. One of the associates said it is always hot in the ladies wear section.The cashiers had fans at their counters to help keep them cool.

Always so hot in the stores.

Walk- ins welcome. Not like that on my city.

Was good but a worker insisted on telling me about how he needs new underwear and how his meds made him feel

Nice clean and always.. low on inventory

Good store nice place to get clothing good service

Full of d riders

It is open and has great deals!

The lady was so nice. We got there just in time.

Was ok

Great

Like the variety, but they didnt have my size jeans.

Always to hot to shop. Good deals store is always messy and cluttered. Staff is few and far between and very slow at checking out.

I like Pennys I use their salon and shop for specials. My husband likes their Arizona Jeans. I always have to have his Jeans shortened, but he likes the way they fit.

Sales clerk very helpful

We ordered online and they let me know in an email that it was ready. We just parked and they brought it out to me

Fast, friendly service and great prices.

Took my surrogate son here to get his hippy haircut taken down a couple of notches. While they worked magic making him a respectable human being, saw they had clearance pants. Didnt buy any, but was happy knowing I could get cheap pants here. Throw pillows nowhere in sight. Will shop here again.

I loved my experience at JC Penney! Thanks to The managers ! They were a big help and had great tips and had such great teamwork, I will definitely be back!!

Glad to see them reopening. Two thumbs up

They have stuff on sale & percent off but you have no idea which one it is and they cant ring it up for you and tell you until you want to purchase it. Using clothing vouchers for foster children is kind of a nightmare. The people working at the store are really really nice.

I visited the Sephora in JCPenney and encountered terrible customer service. Not only was I not greeted when I entered, but I was also ignored by both associates until I specifically asked one associate a detailed question. She attempted to assist me but she was not knowledgeable about the products and then ended up walking away from me while I was talking to her.

Nice place to shop, good selections and prices are good too. David who works in the mens department is very helpful and attentive and has worked there for several years. Look him up for personal, quality assistance.

Updated my review. Found some amazing deals during Christmas and got some great help from a lot of different depts. After sales have been very nice also

First of all. I had some returns and the women were acting definitely not happy about it. Like I understand, but its part of your job. Then I went to return a ring at jewelry and the lady working there was complaining because she had all these sales and then a return comes. I needed a watch sized up and one of the ladys say I cant do that Im diabetic I didnt ask for a life story and especially a rude way to say you couldnt do something and no explanation as to why. The other lady explained why. Today everyone just seemed grumpy and rude.

I found some super buys on clothes and wasnt crowded.

We usually stop by when we go shopping in the mall. Sometimes you can catch really good clearance sales, especially in their shoe department. I do a lot of online shopping but I still like to go to a real store, in person, when I want to try on clothes. I also like that they offer a variety of household items, too. Definitely worth a visit if youre in the area.

Clothes galore.

I only ran in for an oscillating fan for my mom. The young ladies on the first floor had no idea what I was talking about. They had 1fan period that had dust on the. Pennys is close by and I usually make out like a bandit when the sales are happening

Great deals. Always. Very friendly staff. Thank you Ms. Mary

I always visit The SALON by Instyle at JCPENNEY in the Longview Mall when I need my hair done. Plus they have excellent deals through out the store everyday. My favorite place to shop for Levis at a great price!

Great salon i love ms jackson

Nice

Great

I love this place theres always some sort of sale. Theres coupons online coupons at the door and coupons in the mail. So on any given day you can get something with a coupon great selection of kids clothes they also have towels some really good towels for five bucks.

Great store! Been a fan since childhood. They truly cater to so many body types and pricelines. Seems the whole store always has sales going on. Layout is nice a comfortable.

Picked up online order - very helpful lady in pots/pans

Nothing good, just weird clothes

Jennifer and the rep were very helpful and patient helping me pick out the perfect new fragrance for me to wear. My previous perfume has been discontinued we believe. Great customer care and super sweet. I dont buy perfume very often, but the next time I do I will definitely go back and hope to get the same service.Thank you Both!!Tiffancy

I enjoyed Jcpenney bc they had a sale. And the last time I was in there they had another sale. I saved 50%, and in just tickled pink.

They closed way too early

This is my favorite store. Great deals during the holidays

Good selection of so many great items I couldnt begin where to start. Clean and fantastic to shop

Awesome service.. jewelery department has their stuff together. Super nice clerk, super helpful. Was in and out in no time.

Some of the rudest, and few cashiers Ive ever seen.

Thomas in the salon always does an amazing job on my hair and my beard!!Thank you for your continued excellence!

The selection includes all of the options that I was looking for to include a good Big and Tall section.

The employees I came in contact with were very happy and excited.

They have such a great variety of items, for all shapes and sizes, and have the best sales!

I went to the hair place to get my hair done and they did an excellent job