user
Cell Phone Doctor
2214 Gilmer Rd, Longview, TX 75604, United States
Appearance
Cell Phone Doctor
Comments
DA
Review №1

Great customer service fast reliable an reassuring . Well lite store with plenty of of electronics

Kr
Review №2

Jeff was great! He provided us with very useful details about what we needed for our phone and it’s repair. We have been here a couple times with different phones. Prices are great and service and speed are excellent. Would definitely recommend Cell Phone Doctor for any repairs!

Ti
Review №3

These guys are awesome, had one iPhone full of candle wax, had another one, that took a dip in a pool. They fixed them quickly and at a great price! Thanks to the cellphone, Jeff. & Reese did a great job as well.

Tr
Review №4

I recommend this place to everyone Dave had Great customer service and worked diligently to get my phone fixed and along with others!

Jo
Review №5

Horrible🤬😡🤬. The screens they sell are junk. They replaced my screen told me to let it sit a few hours Ill let it set all night into the next dayA total of 21 hours.. went back to the store the next day to have my camera screen fixed. While Im standing at the counter in the store I put on a cover, that they sold me, to see if it fit. It didnt. I went to take it off and the freaking screen cane off.. he said he would give me a discount on another screen.. screw that I just paid $130 for a new one. I just threw away $130 thanks a lot guys. Oh and his excuse was well I told you that these Motorolas arent good phones.. the use junk.

Ni
Review №6

Excellent service! My iPhone screen was cracked and they had it repaired in 20 min! I would recommend them to anyone!

Me
Review №7

Super cheap !! Super quick!! So nice !! Ive been there twice already and dont plan on using anyone else!! You wont be disappointed!

A
Review №8

Excellent customer service and speedy service and affordable prices. Will definitely trust them with all my repairs.

Br
Review №9

Horrible customer service. Cracked the back of my wifes phone then called me a liar. Told her the new cover would be there 3 days in a row and still never showed up. Then the guy proceeded to cus me out over the phone. Ended up taking my money else where.

Ja
Review №10

I love the timely fashion my phone was finished. Superb service.

Ja
Review №11

I called and explained the issue very through and helped me out great experience thanks a lot!

Jo
Review №12

This store works hard to treat people right. I had a battery replaced on my Samsung Galaxy, and came back a few weeks later when I cracked the screen. The battery wasnt lasting as long as I expected it would, so they replaced it again while they were fixing the screen.

Ie
Review №13

He was nice and quick at replacing my battery in my iPhone 6plus

Ja
Review №14

I went into this store randomly as t-mobile was not able to help with my cracked screen. I was immediately greeted and informed that it would be an expensive fix which is a bummer for anyone. I trusted this guy with the job and he did not disappoint. He explained everything that I would need and why the cost was high. He went above and beyond for me though to make sure my phone was in brand new condition again. I left it with him for a few hours but I did not mind for perfection. No scam. No BS. Want your phone fixed right the first time then GO HERE! Im glad I took a chance. Oh and a lifetime warranty on his work. Does not get any better than that. This will be my go to place for screen repairs.

Ja
Review №15

This place is normally a+ in which they have fixed various phones of mine within a day or two. Presently my cell went in on a Thursday for an screen repair and 6 days later Im still without a phone. I currently still pay my cell bill with no phone to use because of the wait. Like I said they are normally a fast turn around but I have not received any updates onto when my cellphonewould be ready. It seems like a nightmare currently with no explanation.

Ja
Review №16

I’ve been here a number of times due to my clumsy nature. I’ve had them replace my iPhone screen many times, they’ve replaced my battery, and saved my phone after having water spilled on it. They’ve kept my day from being fully ruined more than once.I’ll never take my phone anywhere else but here to be worked on. Their prices are great and they’re awesome at what they do.

je
Review №17

I took my iPhone XS Max to this store this morning with a shattered screen front and back. I honestly thought it wasn’t repairable. The young man that worked there told me it was fixable and that they could have it ready in a couple hours for a reasonable price. I was very surprised when he called me back a few hours later saying it was ready. My phone looks brand new right outta the box. These guys are amazing. I have found my new phone repair store. I highly recommend these guys !

Ka
Review №18

Great service! Highly recommend!

Yu
Review №19

Absolutely the best service in town! Very professional, friendly and efficient. The customer service was amazing. I was in and out of there in about 15 minutes - quality work done quickly. I am very pleased with the services I received and would 100% come back here if I were to have any other problem with any of my other devices.

Ru
Review №20

Very friendly, fast, great price . Got my moms phone screen protector done on the spot.Thanks

pr
Review №21

Horrible, messed up my speaker, undid my screen on and off trying to fix it at least 6 times and now my whole screen is coming off of the phone where i can see the inside, gave me a new home button but broke in a day and barely worked when i got it, screen protecter cracked in under a day..

Ch
Review №22

Great and fast service, everyone was very polite and helpful!! I highly recommend coming here. Jeff, the technician was very thorough and made sure I understood how he was going to do the repair, he was also very friendly and just made my experience as good and fun as ever!its the best cellphone store Ive been too. Im a customer for life now, I wouldnt trust any other shop with my devices!

Lu
Review №23

Excellent customer service. Did an excellent job repairing the cracked screen and back panel on my Samsung Note 9. Was completed in a timely manner. I highly recommend this business for all your cell phone repairs.

Sh
Review №24

They by far have the best prices around and on top of getting all your gadgets fixed at a reasonable price, All of the staff is super friendly and helpful. Definitely will be visiting again !

Te
Review №25

Great service all the way

Ha
Review №26

Best repair in East Texas I strongly recommend these guys. They fixed my iPhone XR in 20 minutes. great service!

s
Review №27

Great atmosphere...great knowledge of issues..answered my questions with great information...the best service in Longview

Tr
Review №28

Of i could give 0 stars I would. I went here i paid 250 DOLLARS just for my screen to randomly fall OFF. i didn’t even drop it it just fell off. moral of the story don’t go here. i’m also a student athlete so i can’t go whenever i want to get my “free fix”.

Da
Review №29

Good price and the fix my daughters phone in no time

Do
Review №30

Quick Repairs! Funny Staff 🤍🤍 Highly Recommend

Mi
Review №31

They worked hard and fast to fix my phone!

Di
Review №32

They did ok. I paid 130 bucks for them to replace the screen. On my iPhone 8. And my home button didn’t work. They didn’t tell me about it. But other than that it was good

Rh
Review №33

My husband had to go back, twice, communication was poor.

Et
Review №34

They fixed my samsung note 10 in less than an hour looks like new. this is a great store!

St
Review №35

They have the best customer service for being a cell phone repair store. Very friendly, polite, and on point. I will recommend The CellPhone Doctor to everyone. Fixed my iPhone 10XSMax perfect.

Ga
Review №36

Great place to get any device fixe fast and easy and jeff is a great guy there

Sa
Review №37

Great hours, good location. Very nice employees. Quick service, great price.

Ni
Review №38

Amazing repaor service the guys behind the front desk know what theyre doing!

Ch
Review №39

Great customer service for any repairs parts or services definitely will be back for more repairs!!

De
Review №40

Had phone repaired there November 25th, last night the screen was coming up so I pressed it back down and the whole thing shattered. Paid $100 the day I got it fixed they said if anything happens come back and we’ll repair it. Called this morning and they said they would fix it then turned around and said bring it in well look at it. Took it in, said the screws for the screen are missing, it needs a new chassis and a new screen and wanted to charger $135 to fix it. They said there Warranty only covers if it stops working or the color goes out. How is my fault the screws for the screen are missing when you guys were the last ones to repair the phone. Then said well you can use it as a trade in on an iPhone 12 (it’s an iPhone 8) told them no thanks I won’t be returning. Terrible quality

Ka
Review №41

I highly recommend the Cell Phone Doctor! These guys are the best! They went above and beyond in doing whatever was necessary to repair my phone. Another plus are their reasonable prices! I was surprised and happy with the amount of my repair bill!They are all about customer service and strive to please!Thank you Cell Phone Doctors!

Co
Review №42

Quick service, great staff and great prices !

Ch
Review №43

Excellent store, Apple wanted $250 just to look at my watch, they sold me a new battery and installed it and charged it for $80

Ti
Review №44

Friendly and fast service!!!!! Fixed it perfectly and efficiently! I called all over town the best price and the only place that actually had my screen for the crack I had in it!!

Ta
Review №45

Super nice, very professional, reasonable price, fixed my phone in 20 mins, and I get a free temper glass every time I come!

br
Review №46

Very nice people! Fixed my Samsung 10 screen in 2 hours. They also bought my fiances broke phones. 4 for 30 bucks. Waiting area is comfortable and my phone is working great!

Pa
Review №47

I recently purchased a used phone at this store. Chad was very helpful. Price was great. I highly recommend Cell Phone Doctor.

An
Review №48

Great service, the staff is very helpful with all the repairing prices and info. My phone looks and works great as if nothing had happed and for a very good price. Definitely the best phone repair shop I’ve experienced. I most definitely recommend it.

Je
Review №49

I just recently went there in Wed.March 11,2020.My phone was completely shattered on the back an half of my screen was broke on front.I didnt know anything about them before this but I can sayThey did a Fantastic job.Yes if your asking.It was a bit pricey, but it was worth it.I payed a down payment at first then the following day brought my phone in and with 2 hrs.Looked good as New.....Highly Recommended

Ki
Review №50

Was told it would be an hour to fix my phone, however when they went to replace my screen they found my battery had been dented as well. When I got there they were not finished due to the battery, but they stayed past closing time until it was ready(I still got it same day). Glad they did not rush it, and am very happy with the final result.

Ty
Review №51

Very Fast An Reasonable Priced. Completely Replaced My Entire Phone In An Hour.

Da
Review №52

Kenneth is the best ever!!!! He unlocked my phone in less then 30 minutes!!! He is very helpful, nice and knowledgeable. By far above a 5 star rating. This is the place to come if you need any help with your cellphone!

lu
Review №53

I really recommend them they got the best service and get the job done right and fast!!!😌🙂

F
Review №54

CUSTOMER SERVICE WAS GREATREP WAS POLITE, KNOWLEDGEABLE, QUICK AND PRICE REASONABLETHANK YOU

De
Review №55

I stopped in for a tempered glass screen protector and these guys had me fixed up in no time! They were super courteous, speedy, entertaining, and affordable. Definitely hit them up if you need any type of cell phone repair!

Da
Review №56

Very friendly and knowledgeable staff! Offered several options to repairing my phone screen and made sure everything was in perfect repair before returning it to me. The cost to repair my phone was less than expected too, very thankful! I definitely recommend them and will go back to them if any other devices in our house need to be fixed.

Jo
Review №57

Chad did an excellent job on fixing my iPad screen. He also put a new battery in my iPhone in about 15 minutes. Really fair prices and great customer service.

Je
Review №58

Amazing guys! Great personalities, very helpful and willing to fix any problem any way they can. Highly recommended them!

Ke
Review №59

This guy really is a phone Dr. he fixed my iPhone xr screen in 10 minuets hes knows almost everything about cell phones.

Aa
Review №60

Great price and incredibly fast repair. Best quality in Longview for iPhone repair. It took less than 20 minutes to have my screen replaced. I’ll be back for any future repairs on all my phones.

Ja
Review №61

Good Service. Gave valuable advice on how to maintain my phone. Willuse again if I need electronic work done.

Je
Review №62

Chad is an awesome sales associate. Totally awesome!. He stayed after hours to help me.

Ro
Review №63

Great service, awesome price .I highly recommend this place for your device repair .

Cl
Review №64

Great service. Quick thorough and friendly.

Ma
Review №65

The name says it all - one of the best cell phone repair in Longview. The employees are very knowledgeable and friendly. Went to repair my samsung s10 plus screen and they returned it as good as brand new. will definitely recommend .

Mi
Review №66

Wow ive been there many times for service and persoanally I wouldnt trust any other cellphone repair shop! These guys are professional and trustworthy in my experience. I read the reviews and recognized some of the bad ones were from people I seen there. So I know some are complete lies. Good work cellphone doctor thank u for all ur help.

Ka
Review №67

Great service and even better people!

Em
Review №68

Amazing customer service, they get the job done, and pretty quick! Highly recommend this place to everyone.

Ti
Review №69

Cell phone. .Doctor...2214 Gilmer RdLongview Tx......So helpful to me...Very professional! !At a time I needed professional assistance with cell phone issuess....I only found that assistance. ..here! !Thank you very much...Chad...for your professional assistance.

Kr
Review №70

The guys seemed like the new what they were doing and fixed my battery no problem.

Si
Review №71

Cell phone doctor they are the best in all east tx

ch
Review №72

The doctor was awesome...thank you for my like new phone

Li
Review №73

Very friendly and helpful. Had a very clean and up to date business. Thanks Himal!

Ze
Review №74

These guys are awesome, brought my phones in they had them fixed in a few days and called me back fast. Phones are just like brand new and prices were great.

Ro
Review №75

I had amazing experience with cell phone doctor, affordable price and friendly staff. I would recommend this business to y’all . Fixed my screen and battery on fair price .

Ro
Review №76

Amazing workers and big help

Da
Review №77

Great & fast y’all are good people, thank you!

Bh
Review №78

I had my Iphone repaired at some other repair center, but faced the problem with irritating lines on my screen. The knowledgeable people at cell phone doctor were able to fix it with ease and moreover explained that the other repair center were using bad replacement parts with some items like connection shield missing. They also misplaced my cellular antenna. The helpful staffs at cell phone doctor solved all the problems at much reasonable price and my Iphone works as new. I will only trust them when it comes to repairing my $999 Iphone. Thank you cell phone Doctor for being there for all of us.

De
Review №79

Great experience and great price fast and friendly

Ka
Review №80

The best cell phone repair shop in Longview. Very nice and proffesional staff, was having issues with an i phone and Himal got it fixed up in no time for cheaper than any other shop would have. Will go back if something ever happens again!

Ch
Review №81

Quick and friendly service!

Ca
Review №82

He does a good job and he is the best in town

Au
Review №83

They are awesome !!!! I had great service I broke my phone and was late to work twice everywhere I called was way to expensive to get my phone fixed, they had the best prices he even gave me a great price on a case and temper glass so that it wouldn’t happen again !!! I will never go anywhere else but cell phone doctor, Thanks 🙏

De
Review №84

Best place in Longview!

SA
Review №85

Quick service, good workers.

da
Review №86

Great store

Ke
Review №87

I worked for these people.Buyer beware.Not the most honest people.

Si
Review №88

Dishonest business practices.They didnt get me until the second time i did business with them.Buyer beware

Ri
Review №89

Great work!!!!!!

li
Review №90

Excellent price, express service, my equipment was repaired in a couple of hours, I didnt have to wait the next day, and they gave me the temper glass! In the Tyler mall I paid almost 30 doll for him !! 100% recommendable!

Information
100 Photos
90 Comments
5 Rating
  • Address:2214 Gilmer Rd, Longview, TX 75604, United States
  • Site:http://cellphonedoctor.net/
  • Phone:+1 903-653-4940
Categories
  • Cell phone store
  • Cell phone accessory store
  • Computer service
  • Mobile phone repair shop
  • Phone repair service
Working hours
  • Monday:11AM–6PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
From the business
  • Identifies as veteran-led:Yes
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations