DO NOT trust this location with Amazon drop offs or any other shipping for that matter. I dropped off an inflatable paddle board return I had a QR code for and the kid at the counter put the label on a package that contained a comforter rather than my paddle board and I was charged $300. If you do make the unfortunate decision to use this location make sure you verify your package is labeled properly. It amazes me how this place is still in business after how many similar incidents like this are noted in the reviews. I’ve been to this location multiple times over the past year and not once was there a manger or owner present. Store is a complete disaster maybe a change in owner or management will do this location well.

Always super nice and professional. I often see other customers come in and be total Karens, and the employees always handle the situation very well. They shouldn’t have to deal with it in the first place, but they do great when it does happen. They always get me taken care of quickly and efficiently. Never had a problem here with anyone. Except other customers. If you go here, be nice. Seriously.

Weve used this store previously and found it to be expensive but for the most part efficient. I called there today seeking information on a business solution. When I called there was no answer and eventually I got a menu to which I was prompted to press 1 for a quote. The system then asked for the extension for the party I was trying to reach. Not knowing what to do, I hit 0 (zero) for operator which didnt work and I was back to square one. And on the subject of back Ill never be back to this dysfunctional place again.

Always do a good job-I will go out of my way to use them to send a package! Perfect for a very speedy Amazon and Zappos returns as I know too well…

Several months ago, my husband dropped off a package to deliver to our friend. When he came home, he mentioned that the guy at the counter made a comment about the box we used for the package, an ASUS box. Jump ahead to a week or two when our friend gets the package. He opened it to find a tube of AXE gel & a bottle of Zinc pills!! We shipped a GPU! My husband then went in to talk to the manager of the store about this. They promised monetary compensation for the loss. The complaint then got moved up the chain and we havent heard from anyone since then. We have been waiting since APRIL 2021!! Do NOT deliver your packages through this store! The employees will steal your stuff.

This place is a disaster, I’ve had a mailbox with them for two weeks and attempted to use it for an Amazon order. I have confirmation from Amazon that it was delivered, it has been a week and still this UPS store cannot find my package. When I go in and ask if they’ve found it the next few minutes consists of them glancing through stacks and stacks and stacks of boxes piling on the floor. I’m not kidding, floor to ceiling boxes. How they keep anything organized is beyond me. I’m sure my package is stashed on a shelf under a million others that “haven’t been delivered”. Manager needs to get organized, it’s embarrassing.

The staff made it quick and easy to come and ship out a pair of shoes from finding a good box, packing it and printing out a label for it they indicated my tracking number and I was able to track it the next day. PHENOMENAL SERVICE.

Just tried going in there for basic service. I was the only customer in there and the two workers were talking in Spanish to each other as i sat there for a couple of minutes waiting for them to acknowledge and help me. I will be going elsewhere for my ing needs

Swung by after coming back from Wyoming and I inquired about the mail box Service and was delighted to find out that they KEEP AND HOLD YOUR PACKAGES even if you cant pick it up immediately not to mention the process for shredding was secure and affordable.

This store was very helpful in my shipping needs as well as getting the package I sent back. It is refreshing to have nice and sincere people working at a place like this.

Great customer service at this store. Nick, the manager, is patient and helpful. Highly recommend.

I needed to print, scan and email some urgent documents and staff here made it possible in no time. I find staff at the store helpful and friendly.

I needed help with some printing and jennifer made it really easy and fast

What a waste of time. Yesterday (Sunday) I submitted an order online to have my wedding invitations printed here. The online system said theyd be done by 2:00 today because they are closed on Sundays so at 1:45 I called to make sure my order was ready for pick up and they said yes, come on in. At 2:45 I came to pick up my order and it hadnt even been started. I had to wait while the guy printed out my invitations on regular old printer paper. When I told him they needed to be on cardstock and thats what I paid for, he said they dont have that in stock and that Id have to go somewhere else. I cant believe I even called to confirm the order and they said nothing about not being able give me the right product, and then they tried to give me something that wouldve cost a fraction of what I paid in advance.

The Staff are great and Friendly, this is my go toUps Store for all my Shipping, Printing and Retail Needs.Thank u

Went to drop off a package and I was helped by a staff member named Jennifer. She was very friendly and make everything a quick process.

These guys deserve more credit, its not their fault that they are the only UPS store within like 40 miles. Its busy and a little messy lol, but they obviously work hard and have always served me with professionalism and friendliness. So far despite how busy it is, theyve never had a single error in my returns or printing requests. 5 stars for you guys :)

Terrible service! I dropped off stuff to be shipped 8 days ago. I didnt get notification that it had moved so I went to the store. My stuff was still sitting in the back, not boxed or shipped yet. They said I couldnt get a refund since a label had been printed.

Quick & speedy service and very friendly definitely recommend coming here!

This is an understaffed, overly busy, nightmare of a store. While the week after the holidays is expected to be busy, piles and piles of boxes in the lobby area is unprofessional at best. Should a package you ship from there get lost, good luck having them help you - the folks on the phone are not equipped to answer any questions.

DO NOT trust this location with ANY of your shipping needs! I dropped a box here with a pre-printed label with valid tracking # and it just disappeared. It cant be found nor tracked & the employees could care less.

This place is stuck in 2019. The customers do not wear masks and tend to make a point of it. The management/staff make no effort, zip, to correct this. Visit/shop at your own risk.

This store is extremely busy. It would be nice to have a few more locations. I use this store frequently at least 3-4 times a week. Jocelyn is always so calm even if she has people out the door and down the sidewalk. I see other reviews that service is horrible but I dont think its so much the service. The issue is we need other UPS stores servicing the surrounding towns. It would be nice to have another location close to I25 .

The staff here are always friendly and helpful.

Scheduled an appointment. Waited in line for 45 minutes while one employee slowly assisted customers, many of whom she turned away because we cant charge corporate accounts here. Once it was my turn, I was told their system doesnt allow appointments because it is a franchised location, and that the appointment I made would have only worked at a corporate office. What?

Completely dishonest service! I needed to print a 2-page pdf that should have cost $0.24. The ancient printer couldnt read my USB drive, so the worker told me I could use the computer station instead. What he didnt tell me is that there is a $3 charge to use the computer. If you need to have a document printed, make sure you order it online so there arent any hidden charges.

One of the best and hard working group of people. Absolutely love their efforts and patience. Those two guys named James and Evan solved my 75pounds box with double my height in 2 minutes. Really fast and great work. Love the service.

This place has the worst service known to man. I recommend literally any other delivery service. They will delay, then leave a sticker without trying to reach you. Then make you wait 2 days and go to an access point for something you should already have. Absolutely terrible. Worst delivery ever.

They set up my account wrong. Then my packages are lost. I have never got a slip for receiving and have to ask for my packages. Bunch of High School kids running this place.

I loved their service which is one of the best in the nation. I like it how everyone is friendly here and they are precise in their work. The service is fast which i loved the most. I will definitely come back.

This store is very busy. The staff seemed friendly and move the line threw quickly.

Service is pretty good, when they have staff available! The staff keeps changing, I think the owner doesnt care. I think they dont pay enough to retain good help.

This store is a nightmare, a nightmare with a capital N.IGHTMARE And I have visited 3 or 4 times. A) there is always line out the door B) there is only one customer service rep and the others are doing something in the back C) there are packages ALL over, I was really concerned about leaving my Amazon package return there, because with the way the kids and the store looked I had no guarantee. Maybe you need to retrain the staff, hire more staff, but this place is horrible. I wouldnt recommend anyone come here

Adrianna and the staff were super helpful in helping me get my shipment out. Adrianna took great care of packing up all of the materials quickly and extremely efficiently.

Obviously not 5 star service but I did not have a single issue getting information across to the staff about what I needed and they reciprocated the same straight forward communication. it was that, very direct help, that got me in and out quickly so I could move on with my day

Awesome service. I had to ship some packages international, freight, and few within the state. I called them at first, they helped me with the prices on the phone. All I had to tell them was country it was going to postal code, name of city, and postal code. Size and weight of the package as well. Went shipped it, It was delivered faster than expected shipping date.Thank You so much!

This store is a disaster. Dirty. Piles of packages on the floor. Needs work. The person working was helpful.

Ive been a customer of this store for more than a year. They manage all of my incoming and outgoing mail. Their attention to detail has been great. While the store can get busy, Erin and her team are attentive, and responsive. As a small business owner, my mail is critical. I have been very happy with trusting this store to take care of my postage needs.

Jennifer has a super customer service.

Store team is very helpful for shipping and printing and has a great retail area for all packaging and office supplies. I have sent freight through this store, it was convenient and easy process and got a great deal. Libby was great and very courteous and knowledgeable about the products. I would recommend using this store every time for shipping, printing, freight, and all your SHREDDING needs!!

I had to drop off a package and I could’ve just dropped it off and left but I didn’t want to be rude- I can not wear a mask and the girl behind the counter got attitude with me and said “in Boulder county there is no such thing as medical exemption” very rude and I’ll never be back.

DO NOT USE THIS STORE IF YOU WANT UPS SERVICE. I stood in line to return something to a manufacturer. I told the clerk (Shree) that there was no hurry; I was fine with it getting there as slowly as possible. A few days later I went to the UPS tracking service to see if my parcel had arrived. UPS said I didnt have a valid tracking number. When I looked closely at the receipt it said Priority Mail. Without telling me, UPS had sent my unimportant package via USPS Priority Mail. The only tracking available is to a post office near the manufacturers address.I went to UPS so that I could have proof that my package was delivered to the manufacturer. I could have stood in line at the US Post Office if that was the service I wanted. And I never would have requested Priority Mail for this package. Now I know why it was so expensive to ship a 6x6 very light box! I hope UPS enjoyed the profit they made on me this one time.If the UPS store is going to send something via the USPS, they should at least tell you thats what theyre doing. NEVER AGAIN!!!!!

I contacted this store regarding an issue I had with a shipping. The Manager Erin went above and beyond to help me resolve this in such a pleasant manor. She was helpful, kind and I will return to this store again and again for all of my shipping needs. Good job Erin!

I went on Saturday. The service was fine. The man manning the store was not wearing a mask.

We have been customers at the UPS store in Longmont for over 3 years and rely on them for our mailing services. The store is always clean and the staff is courteous and knows us by name. In particular, Erin, the store manager, has provided the most excellent customer service. She helps us get our mail when we travel or have large packages to receive. We have always been happy with the store and wont switch back to our neighborhood postal delivery. The peace of mind knowing that our packages are received and stored in a safe location is very important to us.

I come here at least three times a month to drop off returns or do a work related shipment, and I have never once been disappointed! Theyre always so kind to help me print out a label for Amazon etc.. since I do not have a printer. I always recommend people to come here with any shipping needs.

I am so impressed by the way they handle amazon drop offs. I have dropped off couple times but it has never been this easy. Thank you so much folks.

Top marks all around to Erin (Store Manager) for her commitment to providing the best customer service possible! Erin is very pleasant, polite, knowledgeable and she treats her customers very well AND she is well liked by her customers. We have utilized several of the services offered by her store and she always has been professional and VERY efficient and the prices have always been very reasonable.

TERRIBLE! UPS was two days late shipping a 2-day delivery that had critical medication for my dog. Pathetic. Contacting an attorney.

I’ve used this store several times and have always been greeted by staff. Always have been helpful and attentive. It’s the closest one to my address and I have always been happy with the service.

Service is fine there. I needed to send several letters and line is always short and staff is friendly and polite. Watch out the prices, though: the starting price for small international parcel was estimated at $115. Shipment cost me $23 for the same parcel at US Postal Office.

TERRIBLE service.Salesperson left me on hold for 15 MINUTES while she dealt with other customers who were coming in. I could hear every conversation, as all she did was put the phone down on the counter.I had to call BACK from my cell phone in order to get service. At which point, she answered...and then gave ME attitude when I asked about the rates she quoted me. When I commented about leaving me on hold...she yelled at me, giving me the excuse it was because she was alone in the store. Then, she YELLED at me regarding me questioning the rates, and said she would not talk to me, unless I stopped questioning her and calmed down.The charge in question: $410 to pack send an item I could have simply boxed myself for $20 (standard boxes are made the size I needed). In addition, there were fees on top of fees. The item was 4 in width...and she determined an 11 width was best. This dimension shot the fees through the roof for oversize.There was a total of 6 fees...service charges, materials, oversize, additional materials, etcSo,I took the item to the Postal Annex not too far away...got it packed and shipped for $165.Save yourself the headache of dealing with a girl who should have NEVER been in the customer service industry to begin with...and save yourself some money - take your items somewhere else.

Simple task... Forward an email to UPS store to print one page. After nearly 15 min wait, Im told I dont whats going on with the computer, you can go to the library and print it, that would be a cheaper route. What was going on with the computer was that the employee didnt have the password. Pretty professional!

I love coming here, they make it so easy to get in and out. I’ve been coming here for a while and used a few different services through them, never dissatisfied!😊

I highly recommend the UPS store in Longmont. They were very friendly and helpful, packed my Christmas presents carefully to be shipped home after our visit with family, and the gifts arrived a day earlier than they anticipated and neatly packed. I was immediately impressed when I entered the store at how efficiently they handled each customer and knew many of them by name. This tells me they are satisfied repeat customers. Great job and I will use them again.

Closed before the listed time. Amazon didnt tell me to bring my own box.

Had to deliver a birthday gift to my friend in a day to get it delivered just before her special day. And it reached there earlier than I had expected. Really good and fast service along with awesome customer service from the employees there

This place seems to have ripped me off a few times, before I noticed. I have, on multiple occasions, checked to see how much shipping would be on UPS online estimator, only to find this place charging nearly twice as much. I was told in the past when raising concern that the estimator is usually wrong.Today I went to go mail something via UPS, but was told I couldnt because it was to a PO BOX. OK, so they say it can be sent via USPS. Fine, but they wanted almost $80. I was told It will cost the same at the Post Office. Having read a few one star reviews of this place overcharging, I figured I go the Post Office and see what they say. The real shipping charge? $40.What the hell, UPS store? Looking back on the few times that I have used this place in the past, and most likely been overcharged, Im pissed. Folks, dont take this places word for shipping costs. Employees seem 2% friendlier than the poor folks at the Post Office, so 2 starts instead of 1.

I wish I could give negative ratings. Worst UPS in the USA. Paid more to ship a bike to KY than it costs for a round trip plane ticket, the bike was damaged, and store manager did absolutley nothing to fix the problem.

I work out of town and cant make weekday business hours. I went in on a saturday to open a PO box and AK stayed after store hours to help me do so. He was fast and very polite, thank you for your service!

The Ups Store in Longmont has been around for 20 years.. I have been a long time customer with the store. The staff have helped me in shipping, printing, Freight and Packaging my mother stuff when she moved to Boston.Every time the staff has been friendly and extremely helpful in taking care of my stuff..Thank You Ups Store for being my local one stop Shop ..

Awesome service. Sunny is a great guy. I ship with them, I do my print job.

Set up an appointment for a notary...I get there and they dont have one. Waste of time and false advertising...

Always a fast and easy experience when sending packages through this store. The employees always offer great customer service. Ive never had a bad experience at this store.

Terrible!When they are running late on an order, they mark it as a delivery exception due to improper address to save face. This is especially frustrating when it happens on a Friday, meaning that your package wont be available for redelivery until the next Tuesday.The customer service rep confirmed that the address was correct and this was due to the carrier running out of time.Its amazing how over the years, UPS and USPS seem to have swapped in terms of reliability.

This place is ridiculous. I was there previously to get something notarized. I waited patiently in the long line. Then my frustration grew as the employee signaled people behind me to bring their packages up. After this happened three times I finally spoke up and asked why this was happening. The response was that notaries take too long and she didn’t want to make other people wait. I timed it, it took a whole 4 minutes. A person in front of me with a package took over 10 minutes. Just terrible service. And more recently, we went back to get something notarized. I was hoping the first time was just an off day. But nope, this employee forgot their notary book. Then proceeded to argue with us. I will never ever ever return to that place again. I will drive to another town if needed. That place needs a complete overhaul of management and customer service.

Great staff! Friendly, helpful and very pleasant to deal with. Made my shipping experience easy and fun.

Dave is the man! Highest level service I’ve had at any shipping center

I travel a lot and most of the time I use the ups store. This is the best ups store so far.

Terrible customer service, I will not be back.

What is it with UPS and their tape/free label slips? Eye rolls and RBF every time at every UPS store. A little customer service would go a long way.I literally walked across the street to Ace Hardware and bought myself some tape out of spite for them.One star because i have google requires it but they are most definitely a no. 2.

AK was extremely helpful and stayed past 4pm just to help me!

I understand having to deal with angry customers and how stressful that can be, but please dont take that nasty attitude into your next customer experience. Both salespeople were resolving an issue with a customer on the phone that ended with ruffled feathers and I ended up getting shafted for it.Dropped off one package and needed an envelope and postage for my other package. Male salesperson seemed new and didnt know how to ring up envelope so female salesperson helped him, but misquoted the price of the envelope by $0.10. No biggie, corrected easily and moved on. Postage was a bit higher than I expected, but they were in a rush and so was I so I left it alone. I tried to use old gift card that expired and it didnt work so I used my credit card and asked the guy to shred the expired gift card. Female jumps in before he has a chance and tells me theres a grey bin in the back where I can shred papers for a fee per pound. I try to explain I just need the card shredded and she cops an attitude at me for interrupting her and not letting her finish her sentence. I just tell her nevermind and leave.Never coming back unless its just to drop off a package.

A.K. was VERY patient, helpful and accommodating. Great prompt and friendly service. Thanks!

This UPS Store is fantastic! The staff is incredibly personable and helpful and have always taken care to make sure my packages are properly routed! Olivia and Clarissa are the best! :)

Store manager/owner not wearing a mask; just hanging on their ear entire time. Disregard of others safety even though they have a sign ion entrance door asking to wear masks. Front desk person was wearing one though.

First, two employers got in an passive aggressive argument because one of them did not feel like notorizing our document and the other was busy doing her job. The employee helping us kept asking personal questions in rude ways such as why was I there if I had nothing to do with the documentation and rolled her eyes when we did not want to answer. We were surprised by shipping prices and said so, and she replied in a truly immature manner. The other employees just watched this happen and said nothing. I will never return here, I would prefer to stand in the lines at USPS than be treated in such an unprofessional manner.

I dropped some packages off at the store counter already prepaid. My customers a week later still didnt have their packages. I called the store to ask what happened as the packages werent even in the UPS trackin system. They said it was due to a hurricane to wait longer. I did. Still no package. Called the store again, they said that they did scan my package but it was not even in the UPS system so how could they have scanned it.? After going back and forth with them and UPS $200 in product and shipping fees has just disappeared. The guy at the store told me to make a claim on the package. Exactly how do I do that if they didnt even get it scanned so UPS says they never received it. These people are totally incompetent.

The guys at the longmont ups store (main street) were great! Very friendly and helpful. Appreciate the customer service. Would definitely recommend them.

Advertised as a notary public, the clerk wore a shirt that said ‘Notary’ and ‘Notary Services’...but there was not a notary at this location.

These guy are very friendly. I ship with them, i do my print job & i am long time mailbox holder. Levi is a great guy.

Amazing service! Especially Brady is the most helpful!

Amra is a princess and very likable! I only spent a brief time there today and she was excellent. -D

I routed a package to the here (instead of having it delivered to my house) so it was convenient. When I got there, they said that I owed a pickup charge of $10. I called UPS and they confirmed that there is no charge for this service.Rely on the reviews and be very careful what you pay at this location - based on my experience (and the other reviews), I would guess that they will try and take more than they should.

The customer service was really nice. The people there were really nice and took their time. Keep it up!

We purchased a box from them and paid them to pack a larger piece of art. The box they sold us was 3 wider and 2 longer than the dimension they quoted us on the phone and the dimensions written on the box so when we took it to be shipped we were charged $90 more than we thought it would be. Additionally, when the box arrived, the glass was cracked on the art. When I called the store to let them know the box was marked incorrectly they told me it was my fault for not measuring the box and were rude. Additionally, when I told them that the art was damaged they told me not their problem and take it up with UPS. A very bad experience, bad product, bad packing, bad attitude. Do not go here! They do a bad job and are completely unwilling to take responsibility for it! Next time well use the packaging shop near Hover and Ken Pratt.

This UPS has incredibley high rates and very rude service. I paid $60 to ship a very small package with fragile contents to a relative, and had the store pack the contents to ensure it arrived safely. My relative informed me that when the package arrived it was ripped and torn open. I called the store to request a discount since the package arrived in such poor condition, and the employee was extremely rude and refused to help. Very unhelpful service.

The UPS Store on 17th & Main is my go-to shipping place. The employees are always in good spirits, helpful and polite. There is usually a line, but it moves fast due to the efficiency of the employees.

DO NOT SHIP from this location. They charged me $48 to ship a 1 pound box because they marked it as 16 pounds. They clearly do not know how to weigh things are do their job adequately. Hate this store.

This store used to be much less than friendly. I always seemed to spend more than I had planned. Today these women were friendly, helpful, and just nice. I spent about $100 less than I was planning!

Charging $2.00 a page to fax to a toll free number is pretty outrageous. I wont be going back nor recommending a UPS store.

Very Polite, helpful, fast, Great Customer Service 100% I will always come here for service. USP Store, Erin & Shawn is Super Great

Ridiculous charges for printing a UPS shipping label. I went to the store with a prepaid UPS shipping label that had been emailed to me. I asked for it to be printed - took all of 20 seconds and they charged me $2.99 plus tax! Insane! I did the same thing the day before at FedEx, and I was charged 0.13. Next time, I know where I will go, and it wont be here.

Today was a great day. Dana was very courteous and helpful as I shipped my package.

Horrible customer service. They actually charged me to use their tape, and they wouldnt even share their scissors.Do yourself a favor, go ANYWHERE else but here. Even the US Post Office is better!!!!!!

I go there a fair amount. They seem to have trouble keeping staff. Lots of changes. So they make some errors. Kinda meh.

Received great customer service from the store representative. Process went quickly and smoothly.

The customer service is excellent. I had a package with an address issue which was returned to the store, they were very responsive in resolving the issue without any additional charges.

Amra is delightful! She is friendly, welcoming and conscientious. It is nice to see a beautiful, smiling face in your store. Amra is a keeper!

I use this store for shipping, printing and packaging...they do wonderful job... stores been there close to 20 years...