They were always understaffed. I was able to find my craft netting here, though, and they had a good selection. Went during the close-out sale and the quilting supplies were already completely picked over so didnt buy any. However the trip wasnt a complete waste because they had colorful measuring tapes on sale for around 50 cents each so I stocked up on about 10 of those.

Customer service is non-existent here. I cant ever tell if they are understaffed or if they just dont feel like helping you until THEY are ready. The women working there always seem to talk down to customers, and there have been multiple instances where Ive had to just leave my stuff at the register and go to another craft store after waiting 10+ minutes at the register for someone to come up and help (even after asking). The selection is okay and some of the sales are decent, but the way they treat customers is not worth going to this location.

I would have given a Very Good on service if not for one recent experience. The store is generally understaffed and the clerks spends the majority of time stocking fabrics. I had been waiting to be checked out for several minutes with no one in sight, so I walked back to the cutting table and asked the clerk if there was anyone to check me out. She said they were all busy but someone would be with me. I went back to the register and proceeded to wait another 5 minutes whereupon no one came and I left my items on the register counter and walked out of the store. Most of the clerks are very nice and helpful, but this one was not.

There was little to no help given while I was there the entire time. When asked if I needed anything else, I gave a list of items I still needed but could not find. The cutting lady basically brushed me off. If I did not need the fabric I wanted so much I would have just walked out due to how rude the staff was. There was three people I noted working, and a pretty empty store, but no interest in helping customers.

Chris Johnson is awesome. She is so helpful and very knowledgeable. I have the utmost respect for her and her professionalism.

This place is beautiful! I love the quality selection and the staff are so creative, always willing to swap trade secrets...a true jem. Thank you Hancock Fabrics!

As a general rule I really like Hancocks because the stores I have been in (which are a quite a few) are better organized, friendlier, and better prices. However the Longmont store is so under staffed that unless I really need something and have the time to wait I go elsewhere. It is not unusual to have only one cashier and one person at the cutting. The attitude of do more with less is not customer service. I have been shopping at either the Broomfield store or Wheat ridge where there is adequate staff.

Horrible. Absolutely horrible service. I bought a pair of snap fastener pliers from them and they came broken. Not a problem, I went in with my receipt and wasnt allowed to get a pair that worked. Not only that, got HORRIBLE service. Rude and I wont be going back there ever. Im glad theyre closing.

While I was in Hancocks in Longmont several months ago, I noticed the Mgr - Chris Johnson being very rude to a male customer. All he wanted was some help and she couldnt or didnt want to provide any. Then when I had asked a question she snapped at me. I also noticed that the other associates in the store took their attitude queue from the Mgr. They were all very unhelpful and angry. I wont be shopping there anymore, you never know what kind of attitude you will be getting. They could go postal on you.

Terrible experience every time! Staff is unprofessional could care less for customer service. Unfortunately I keep coming back because of the selection they carry. Most of the reviews here are right on point!