I hate to do this. I have waited at least 8 months to see if it got better. I have my own business across from this location. The staff is always so kind and I love Floyd, he is the best at customer service!!5 stars for the staff. Exception, the manager. She doesnt take any sort of critiquing of any kind. THEY NEVER GET THE DRINKS RIGHT> I always ask for extra shots. The drinks are lacking coffee flavor no matter how many shots you order. I dont want a $7.00 milk shake. I am officially boycotting this location sadly... I cant continue to be sold milk in leiu of coffee. Big BUMMER!!!!!! There is arecipe for these drinks. Its not that hard.

Out of all the Starbucks in Longmont (North Main) this one deserves a 5 Star. As of the past year they have been the kindest and personable staff I have ever net in a Starbucks. The coffee also tastes better than most of their stores. Keep it up, train people with the same care.

My favorite Starbucks, wonderful staff and amazing customer service. Check them out!

I spend a good amount at Starbucks. I practically go everyday. Especial at this establishment.It’s right across my daughters daycare. Today I went in ordered my usual. Triple expresso with sweet dream and caramel drizzle.I asked for just a little bit of extra sweet cream and the lady who wasn’t even at the window rudely told me that next time they would charge me a latte. My drink is normally 4.55 and today I went to check my receipt it was 7 dollars and some change.... that was ridiculous and especially the way the staff treated me was totally uncalled for.They didn’t tell me what my total was, and I called to talk to a manager. She was extremely nice, but I don’t think I will be going there anymore. I don’t like it when I’m told I will be billed a certain amount and then turn around and be billed a much higher amount

Cant go wrong with Starbucks. This location was very quick and pleasant.

Great coffee happy employees that served with a smile and made my morning shine.

Very uncomfortable place to visit and bathrooms are always dirty. It’s nice that you let the homeless people use your restrooms but at least clean up after them.I only met one employee that was genuinely nice. The other employees were so focused on orders they forgot their customer service skills.Definitely not my favorite Starbucks.17th and Pace in Longmont is the best place to go. You always walk in there and everyone makes you feel at home.

Fast service. Not so friendly service.

Didnt have what I was looking for.But, they were very friendly and helpful.

I love Starbucks, but at this location in particular they’ve messed up my order on multiple occasions. (I’m not really complicated - like a regular drink with nonfat milk). The staff is really friendly though😊

Jayden is the best barista I’ve had at a Starbucks, coffee from him always tastes amazing and his customer service is above and beyond!

The line for the drive through was long but it moved quickly. The caramel ribbon crunch frappuccino was great.

Special place in my heart for this Starbucks. It was the first date location for my wife and I. Cant not give them 5 stars for that 😁

Ordered ahead ....drinks were ready as we drove through! Love this company and how they take care of their employees!

A really great and caring Starbucks. These employees work very hard and every time I come they still take the time to talk with me. It has proven to be the only location in Longmont that can successfully get my order correct and with little to no wait time. I highly recommend this be your stop for all coffee needs!

Horrible. Staff is treated poorly by customers, management, and even other staff. I have a family member who works here. A hard worker, works more hours than is scheduled for, always extends her hours when help is needed, but is yelled at more than being appreciated! Clearly they don’t understand that they need to take care of their employees FIRST. I was also seriously surprised when I found out that employees get paid minimum wage. MINIMUM WAGE? For all the work they do for a $5 cup of coffee and dealing with the attitudes of entitled customers? Absolutely ridiculous. I don’t recommend people to work here for that little money and poor treatment. I will continue spending my money elsewhere and suggest others do so as well.

Although the line was long, it moved fairly quickly. Our drinks were made perfectly. The servers were friendly and efficient, and everyone was observing appropriate precautions.

Really disappointed with the treatment I received today. I went to the store on 17 & Hover in Longmont, CO at 8:55 pm today, 9/7/2020. Before heading there I looked up the store hours and it said they closed at 10:00 pm. I went to the drive thru and no one would answer so I drove to the window and saw someone inside but they never came to the window. I parked and got out and waived hoping she would come to the door to explain why all the lights were on including the menu in the drive thru, the door locked, and why she was not attending the drive thru? To my surprise she saw me and turned around and went back inside, complete ignoring me. I waited and she peeked her head 3 times to see if I was still there. I could see she still had her headset on and was talking on the phone. I dialed the store number and a recording stated the number you are calling is busy, probably because she was on the phone. I would like clarification as to why your employee is ignoring customers and being rude. She seemed to be all alone, I suggest for this employee to be dismiss. Unpleasant situation and customer service.

Very friendly staff, fast service and tasty drinks.

I always order the Venti Caramel Ribbon Crunch, with extra,extra, caramel and extra,extra, crunch. For the most part they put extra, but I would give A 5 Star rating if they made my caramel ribbon crunch the way that I ask. So when I go thru the drive thru and I ask for double or triple EXTRA Caramel & Crunch, I would expect for my order to be exactly the way that I ask. Thank you Starbucks

Always the best

Best Starbucks in Longmont.

Wond wonderful!

My wife love the raspberry white mocha hot, and cold she loves the Carmel ribbon crunch.

They have consistent blend here and the staff is always friendly.

Really fantastic staff here. They are always friendly, fast, and they dont mind chatting with me at the window. Ive been locked up during this pandemic and being able to pop over has been a blessing. Love this store and I love love love Judy, Breanna, Megan, and all the other morning dolls!

Ordered a carmel frap with extra Carmel and a a little chocolate one for my son. We were the only one in the line. Legit the only ones. We waited for almost 30 min. I was told sorry and they lost track around 15 min of waiting then when I received my drink 15 min after that it was even extra Carmel. I told the girl at the window and she said. Ummm yeaaahhhh I cant take that back. I was like maaann I just sat here this long for you to give me the wrong drink and she said happy holidays! Like a dismissal super rude not willing to fix their mistakes. Dont recommend this location

Always fast and hot

Nice staff, always gets my drink right.

Very frustrating thing happened at this location tonight. For whatever reason the staff decided to close early, but the menu and lights inside were all on so of course when I waited at the drive thru to get a drink before heading to work - nobody was there. When I pulled forward someone was driving off who I thought had just been helped so I tried to get the attention of the girl behind the window. She didnt notice me so I decided to circle back around in case something was wrong with the speaker. This time, someone else was also trying to order. They took quite a while to pull forward after not getting a response and then drove away once nobody came to help them at the drive thru window. At this point I knew they must have been closed but wanted to let the staff know the menu was still on, trying to reduce the confusion. I tapped on the window and the employee turned around and pretended not to notice, continuing to clean behind the counter and refused to look up at me. Then I pulled around to the side of the store and noticed another staff member inside. When I went up to the front door to let them know, the male employee gave me a thumbs down and ducked underneath the counter in attempt to avoid dealing with customers. I get the store closed early - but this was a really rude interaction that didnt have to happen if you just shut down the drive thru or put up a sign if something wasnt working? Maybe even just let your customers know by explaining the situation? Not that difficult guys..

Google said this location closes at 9:30. I showed up at 8:50 all the lights were on and they were two employees inside. I waited for about 4 minutes for them to take my order in the drive-thru. By that time there were four cars behind me in the drive-thru. I drove up to the window and waited there. There was an employee in the lobby who looked at me and walked away. I waited for another minute thinking she was coming around the counter to talk to me. She came around the counter grab something off the desk looked at me rolled her eyes and walked away. The four other cars were still waiting in the drive-thru when I pulled out. The customer service at this location is horrible. Im pretty sure they close at 9:00 and Google is wrong. I would expect them to take orders up until 9:00, but I guess thats not the case.

This is one of the best Starbucks Ive ever been to. The staff is always very friendly and welcome everyone when they come through the door. Service is fast and accurate.

I love this location! Mobile orders are always good to go!

Despite ordering on the mobile app, they still can not get the orders right at this location. It pays to walk in at this place to ensure they dont mess up the order

Drip coffee is always fresh, all times of day, which is something not all Starbucks can say. The whole environment of this place is great!

Excellent

Im not much of a Starbucks guy but this location impressed me. I told them I wanted something like a chocolate milkshake and they made me a Java Chip. My friends got a delicious strawberry fresh shake that had a ton of real strawberries in it. We sipped on each others it was wonderful. Good on you folks

The cute manager with the red hair is awesome and always remembers exactly how I make my mocha! I tend to be a grouch in the morning and they always make my day!

No place to sit to expensive for my tastes

The staff is friendly and seems to know a LOT of people by name when they visit. Also, the staff seems genuinely happy. Ive never had a problem with my drinks being messed up. They are quick and accurate in my experience. I would give this location five stars except the dining area is somewhat small. However, Ive never had a problem finding a good seat to camp out here:)

The staff is amazing! Drinks are yummy! And kacey ( I hope i spelled that right girl) ...is phenomenal!

Semi friendly told them how to make my frappuccino and they still were set on not adding chocolate mocha syrup the third time I reminded them they all chose to ignore meif they gave us a no star option thats what they would receive from me.......

I went in for a drink to wake up 3 days ago. The tender was busy in the lobby seat area. The tender stopped what was getting done to help me. I got my standard quadruple espresso grande caffe mocha. I told the tender to leave some space on top so I could add many sugars and I said use the whip cream. The tender said all they had was raw sugar. I said that is exactly what I wanted. The tender filled the sugar bin for me.I woke up fast after I finished my drink. OK today you get 5 stars!

The vibe of this place is awesome.

Coffee is always fresh and hot and the staff is super friendly!

Great service and social distancing.

I usually dont go to this Starbucks its always an issue theres always some kind of problem either too slow or rude or something today I went in for a refill and this is the first time I ever heard this if someone could please get me verification on the policy for refills they told me you can only get refills if you were sitting in the store where is Schultz Schultz please help us out with this what is going on we have dedicated customer service Im a gold card member what is going on please take care of us take care of your customers we love your product we love your place so was that you love us as a customer

I frequent Starbucks A LOT, as do many Im sure, but I felt the need to write a review for this one on Main Street in Longmont. I just moved to CO from TN about a 3 months ago and it has been hard for me. A new job took me away from family and friends and it has been lonely. Every time I come here, they know my drink, my name, even my dogs name! But that is something any ol Starbucks will do. They remember things I say for weeks! The day my hot water heater went out they gave me my drink on the house and helped look up the local rec so I could get a hot shower in before work. The next time I came in not one or two, but ALL of them asked me if it was fixed. Sounds dumb, but I feel like I have some friends in Colorado now.

Most friendly team in town for Starbucks locations! The Caramel Cloud Macchiato is YUM as an iced summertime option.

Quick service. Staff very pleasant and cheerful. Gave 4 stars because of the seating accommodations. Limited seating when busy. Long counter against the windows for laptop use with around 8 seats.

I absolutely love this Starbucks!! They are quick, efficient, and they care about the customer!!! Unlike other Starbucks that have long lines instead of just going through the customers at an average pace they decided theyre going to double time and break down at line as quickly as possible!!!

Our order got a little hairy this morning, but a very happy young female barista helped us out in the drivethru!!!! Thank you so much for everything!! Good coffee drinks as always!

I will always love this place. This particular location is amazing though. They are quick and they have not messed up my order once.

Guy that helped me went above and beyond! He happily helped me combine gift cards on my Starbucks app. Couldnt be happier with the service! Oh, and the dragon fruit, mango drink is heaven in a cup.

Drive thru was quick, and my order was fresh.

Unfortunately, I had a very negative experience at this location. Im currently 9 months pregnant and I had my 38 week checkup near this location, with a 2 hour gap between appointments. I ordered decaf coffee and a few other items (just before 12pm). When the cashier repeated my order, he mentioned a decaf americano. I politely informed him that I asked for a decaf brewed coffee (the espresso currently upsets my stomach at this stage of pregnancy) and a female employee near him jumped in to the conversation and said Sorry, we dont brew decaf coffee here. This comes as a bit of a shock since I too have worked at a corporate Starbucks, Peets Coffee, and Nordstrom eBar and have never heard a large chain decline brewing decaf coffee at their location. I do know that after a certain time of the day, they can elect to not brew it since its not as popular and can be wasteful, BUT its always available upon request. As are pour overs, french press coffee, etc.I was not offered any other alternative, given consideration for my clearly visible condition (I mean, Im 9 months pregnant...pretty hard to hide at that point lol), so I asked them to delete that order and charge me for the rest of my items. I also asked where the next nearest Starbucks was and she was fine with sending me on my way. I called the other location ahead of time and asked if they had brewed decaf and the barista was happy to say that she would brew a pot for me! I made sure to give a great tip for their service and a massive thank you for doing me the kindness. She even told me that they even offer pour overs as an alternative and comped out my order as an apology for this locations negative service. I know how impactful a review can be on google these days. This is my very first negative review and I sure hope I dont have to repeat this anytime soon.

Usual Starbucks. My wife & I are fans of local small coffeehouses but Starbucks can be a quick get if on the run. I always order an 8oz Double Latte and it always tastes the exact same, except at the Starbucks in Safeway off of 28th in Boulder.

Always love starbucks. This place is pretty good to meet people

The internet works good here. They always handle our large Christmas order, perfectly. I have never had a problem at this place and they know how to make peppermint mochas.

Latte delicious as usual. Love the atmosphere too!!🌞

About 3/10 will they get my order right, weather it be from mobile or in person. It sucks because they are so close to me but I usually will prefer to drive out of my way than go here. If you are gonna go, go in the morning!!!

The worst Starbucks Ive ever been to!! They are extremely slow, incredibly rude, and the drinks are inconsistent. Ive had an employee argue with me over how the drink tastes (Im a daily Starbucks drinker) and they completely forgot the syrup and caramel drizzle on my macchiato. Im not a complainer but I have called twice to report 2 separate employees and the manager said Ill give them your feedback, not an apology or anything. Even though this store is on my way home, I drive over to the store on Ken Pratt and Bowen because Id rather give them my business and the employees at that store are great.

They were out of coffee. I went through the drive through at around 6 pm> they had run out of coffee. How can a coffee shop run out of coffee? my guess is they thought no one would order coffee at that time of the day, so they didnt make any. this is faulty thinking of course. How much is bad review worth? is it worth 5 dollars to brew a new pot of coffee? Or they just dont know what they are doing. They let the pot get old and have no idea when to make new coffee. Now they people at the drive through are the best. always nice, always professional always sweet.But the management must be real idiots. Starbucks out of coffee??? LOL

Denise screwed up my 2 of my friends orders today my friend Chance went in and she gave him the small size with whipped cream when he asked for a large without, but still charged him full price. Then my friend Nick went in and she again gave the wrong size but then also overcharged him and then after he repeated he wanted a bagel with cream cheese twice he got a bagel with no cream cheese. DO NOT GO TO THIS STARBUCKS!!!!

This store has been recently remodeled and its bright and more open. The staff here is friendly and engaged with the guest experience.

The white chocolate mocha is delicious. The birthday cake cake pop is really tasty too.

I do not think that it was horrible. I have always gotten a warm and honest welcome when I come, with maybe one exception. This is my favorite Starbucks in town.

A couple months ago I left a review on this locations Facebook page describing the decline in quality over the past few months at that time.A couple months after that review, Im super excited to give it 5 stars now. They recently underwent new management and have significantly improved all around service. Im the manager at the radio shack right across the parking lot, and was genuinely surprised when the new manager of this location came to me in person to talk to me about my experiences and let me know about his plans to improve the store. It was incredibly professional and refreshing to experience that. I believe his name is Ryan. Thank you for all youve done so far and will continue to do for that location :)

Always fast and friendly service. Drinks are amazing. Best Starbucks in town.

I had a cascara cold brew and it was fabulous. It had this luscious foam on top of it.

Drive through was exceptionally slow this morning and the pineapple infused black tea was not tasty. I got a hint of citrus, which is weird, and heavy black tea flavor. Not impressed.

Super service, perfect food and drinks!

Coffe isnt too bad but its always crowded and

Its always good

This Starbucks, like most, is busy most of the times that Ive been there. Still get great coffee with a smile.

I love thisStarbucks, they know me by name and always have a water waiting with my mobile order!

Quick in and out, polite employees. Would definitely come back here.

Always get me my whole milk latte 👌

Friendly drive through younger gal was an absolute sweetheart! I came for the BBQ pulled jackfruit sandwich, but it turns up its only in Florida!! Arg! I still got a drink regardless due to their kindness ♡~°•P.S. Please consider making this sandwich available nationwide as more healthy, Vegan, NON GMO, organic opts here would be awesome! Thank you! ♡

Amazing in everything. Cutomer

Great service thank you for staying open until 10 you guys are awesome!

Rude seems the quality of service has gone down tremendously here and I wont be returning until they can assure me somehow that the behaviors and situations Ive incurred at this Starbucks the last fifty or so times Ive gone in wont anymore. Enough is enough.

Very small, I like to see couches and stuff that make it feel cozy like many other locations. Friendly and fast service

Cause they know how to make my coffee

They know by name and my drinks! Love this place, love the staff.

Clean unisex restrooms!free decent sized water cups!free high speed Google Wi-Fi!

Absolutely stunned with the customer service I received today. Took my Venti peppermint mocha that I ordered at 8:32am in this morning at 10:35 and told them that i ordered a half sweet one and this one was to sweet for me, i couldnt come right back through because there were 10 cars behind me and I had to drop my other child off and get ready for the work day. Now that I am on my way to work I would like the right coffee for $7. The lady at the cashier in front said I NEED TO PAY for another one since this one is half full and almost gone, excuse me... ITS A FRAPPUCCINO IT MELTED! I asked for the manager and she throws a fit that this happened 2 hours ago and I am just coming in, she rolls her eyes and throws more mamble mamble, so I said fine I just wont have another one from here. I come here at least once a week and have never been treated horribly.... I left then went back in for a refund and they were behind the counter talking badly about myself. I own a business in town and HAVE NEVER seen this bad of customer service. The manager on duty and the front cashier were embarrassing to STARBUCKS today, cant believe it.

It is also amazing and it is awesome and great

Like going to visit family, (that you like 😃)

Regular staff is great. Otherwise its your standard Starbucks.

Nice place good coffee...

They lost my order. But they getting better

Not appropriate to work or study here. Noise level to loud, chairs too small.

Best Starbucks Ive been too. Atmosphere, layout, product and service are great.

Great service, wonderful baristas!

Love the CHIA TEA

Good location, standard service friendly people

Friendly staff. Needs some more comfortable seating.

Its starbucks after all.. Good coffee and snacks. Wi-Fi access for paying customers..

Woke up early to get my favourite drink (strawberry acai refresher with coconut milk aka the pink drink) and the barista said very rudely So a pink drink no ice? K. see ya up here. It was either brigette or Gabriella