They had my truck under warranty for a full day. When I got the truck back the problem was not fixed.The service manager told me it was a Chevy defect and he did not know how to fix it, call Chevy. I asked to speak to the customer experience manager and he told me they do not speak to customers directly. After calling Chevy they confirmed he should have called me. Save the hassle and take your vehicle somewhere competent and truthful.In response to Kevins reply King GM did TRY to fix it and failed, but when I called King the next day was I was told they did not know how to fix it and would not look into it further. Although there were feasible options on the table to resolve this they went with This is a known GM defect but I do not know how to fix it. Basically good luck with the next guy. I did follow up with GM and they were shocked that a GM certified dealer did not work to correct the issue and instead sent me on my way. GM specifically asked if I talked to the customer experience rep at King, which I requested to talk to at the time of the service, and was told In my 20years of exp they have never talked to a customer. King GM did provide some excellent advice I would recommend to all which was Try another dealership.

I took my new Equinox in for an oil change and tire rotation. I was informed by Joe in Service Department that they couldn’t find key to unlock my lug nuts. I wasn’t aware it was missing as this was my first time getting them them rotated. I found Jeremy in sales to see if he remembered showing key to me or where it might be. Without any hesitation Jeremy walked with me back to Service Department and had them replace lug nuts and key with new ones. I am ALWAYS treated as if I were the only customer at King Chevrolet. Outstanding!

King was great to work with and their sales people were very knowledgeable. I came with all my paperwork and left with a new car in a little under two hours, which is pretty quick. They have a dealership in both Loveland and Longmont that work together which is convenient!

We went there to look at a nice truck and when walking in, we were greeted by the finance manager with a salty attitude. He said we close at 6:00PM and I have plans for the night he then proceeded to tell us that another salesmen would help us because he will be in his office until closing. He then told us that were the only dealership with inventory so we make people work with our schedule because the truck is nice, we shrugged off the unprofessional uncounter and proceeded to test drive the truck. We came back with a few issues and the response we got back was the truck should be fine and we wont adjust the price and also wont address the issues we walked out of the dealership without the truck just because of the unprofessionalism of the team working that night.

Rich and I both were very pleased with the customer service we received from the salesman Steve and the finance person Chris. It was a very pleasant experience !!

This is the place to buy a vehicle from hands down. I’m from Utah (477 miles away) from the first call to see if they had the vehicle I wanted to when I drove off there lot they took care of me. They Keep in touch with me every week on details of the new vehicle. They come and pick me up from the Denver airport. The paper work (the not so fun part) they made it fun and comfortable and answered all my fun questions. They deserve 10 stars. Big thanks to all that were involved and made it happen.

We just purchased a vehicle from King Chevy Buick GMC.We worked with Michael, Jeremy, Chris and Tim. We found the experience of purchasing our vehicle respectful, honest and easy to finalize. We are more than pleased with the quality and price of the vehicle we bought. Thank you gentlemen for helping us!

Waited 15 min to get in for my appointment on 9/15. Was first told it would be done while I waited, then updated that they would need it for the day so they got me a Lyft home which I appreciated. They then called and said the truck would not be done until the next day. They then called on 9/16 and said they didnt have a tech to do the job and would need it another day but it would be done by noon the next day. After not receiving a call by 1pm on 9/17 I called and got placed on hold for over 10 min, I finally called back in and was informed the service person Tammy would call me back, which she did and said the truck would be completed by 4pm. I arrived at 4:45 and the truck was done but had no paperwork. They eventually sent me the paperwork in the mail. Poor service and communication.

Cody is a nice guy who help me when I arrived getting my oil change. He’s very professional and very thorough when I ask him questions. Keep up the great work Cody! :-)

I am very disappointed with this GMC dealership. I have called and left numerous voicemails and still have never received a call back. I tried to contact the Service department and no answer. No one answers the phone here! If you need to schedule an appointment or talk to a representative I recommend you calling the Boulder dealership. They are very friendly, its quick and easy to get things done.

Steve was awesome helping my girlfriend purchase her 2021 GMC Sierra. He was patient and helped her find the best fit for her, would definitely recommend Steve and the King Crew to others for future purchases.

Im from Louisiana and the 2 days before we were to leave to go home my truck broke down. Closest dealership said 2 weeks, called King, they said come on in. Joe and his service team are absolutely amazing! They are super friendly, understanding, helpful, and professional! Wound up having to extend my stay but they were working on it as fast as possible! Constant updates each step of the way. Offered all of GMs benefits for stranded motorist. Wish I lived closer so I could use them as my local shop. I cant stress how amazing these guys are! 5 stars dont do them justice!

I regularly get my oil changes done at King Chevy. Their service department has been great to work with. They complete oil changes quickly, even when I have not had an appointment. I was recently helped by Jared, who provided friendly, efficient customer service.

I had a particularly perplexing problem with my GMC Sierra pickup truck. It had already been to another shop who couldn’t track down the issue. While it took a few days to figure out the ultimate issue, Joe Cortez and his crew got it right, and I received excellent customer service throughout. Very satisfied customer here.

The King Chevy crew is great to work with, they made everything really easy, I will definitely buy another truck from them.

The service department here is wonderful. Joe is always helpful. I trust their work. The waiting area is comfortable with fresh coffee. If you need regular maintenance or work done on your vehicle, I would highly recommend this King location!

I regularly get my oil changes done at King Chevy and have been very happy with their service department thus far. Even without an appointment they complete the job well within the time frame I’m provided. The last few times I have been here I have been helped by Jared, who has been very pleasant and helpful!

Jared was very attentive and got my vehicle in quickly and promptly. As a walk in I didnt expect my car to be done so quickly, but it was done within about an hour and I was so impressed with how quickly and well it was done.

This place was fantastic…we were coming into town on our way to a baseball game when our window came off the track and fell down into the door. Mike came out and helped us get the window up and taped quickly and was so friendly and helpful. We cannot say thank you enough!!! Great service!!!

Extremely professional and responsive dealership! We would absolutely purchase a vehicle from King GMC again.

We came to Look for a Good reliable Car and Found the Perfect One. Thanks Steve Campbell for all the Help looking around and For the Excellent Service. Would definitely Recommend they make the process quick and easy.

Ah these folks is wit it... They do great work... If you feel like a king then get all your services done @ King CBG... They always hook it up... Nail in your tired no problem... Your car shaking while in motion? Hit the king he got the potion...

We love Kings Chevy. The service center always takes such great care of us and our car! Joe is really great in particular.

One of the best, if not the best, car buying experience I have ever had. Minimal BS, just a straight forward deal. The only delay was waiting for two buyers ahead of me to finalize their paperwork and that was well under an hour. The salesman (Matt) was not pushy but well informed and responsive.

Fast friendly service. Was able to call and quickly get an appointment.

One of the easiest transactions that I have done to date. Very easy no pressure!

I didnt make an appointment and yet they were able to fit me in, despite being very busy. Everyone was professional and friendly and they got my vehicle done in great time!

So happy to have the Longmont Chevrolet team thank you to Cody and Matthew today for all their help Im always very happy when I leave Longmont Chevrolet

The sales experience was quite easy. Kevin was extremely nice and easy to deal with. The only complaint I would have is about how low the appraisal was on my trade which I opted to keep and sell out right myself.

The epitome of professionalism! All other service writers pale in comparison to Rusty. This man values guests time, and doesn’t up charge for service that isn’t absolutely necessary. There are certain individuals you come by on rare occasion that stand out amongst their peers, and have an aura of self confidence. Trust that this man knows your vehicle better than you even do, and will provide a “white glove” experience regardless of the service needed. For all of your vehicles needs... trust Rusty! If I had more than two thumbs they’d be way up!!

Cody my service advisor was very helpful and even though i did not have an appointment got me in and out with my vehicle fixed (:

Always, always have a great experience with these folks! Courteous, friendly and knowledgeable! Plus, the prices for various services are competitive if not better than any other place I’ve visited. Would I recommend? I’m back...again!!!

Jeremy was probably the worst sales guy I’ve seen. He didn’t even introduce himself to me… only my husband even though I’m the main driver of the vehicle we were looking at. He then proceeded to tell me the kids wasn’t going to go in the car for a test drive… they did anyway because I said so. The atmosphere there was very dull. No one really there for a Saturday and I can see why. The sales people didn’t leave their glass cube.

Cody Mortus is a service advisor. He is well knowledge in his work. He is understanding of the hard work that is involved with keeping the customer happy and the hard work that needs to be done with the customers vehicle. He makes sure to keep the customer informed at all times on how your vehicle is coming along. When he tells you that he will call to give you an update he keeps his word. King is very fortunate to have him on their team. Thank you. I will always feel that my vehicle is in good hands with King.

I have come here a couple of times to have my car serviced - once for an issue and once for maintenance. From start to finish, they are always polite, kind and straightforward regarding my car’s needs, which I appreciate. The service has been what I have expected and my issue was resolved straight away.

Great deal, great customer service, very happy with my purchase!!! Everyone was so friendly and helpful!

This place was awesome! Worked with Jeremy over the phone for about a week making sure I was getting exactly what I needed. I came out and Chris and Kevin understood exactly what I had come for, didn’t have to re-explain myself, no BS trying to upsell and no arguing or bait and switch, and no pressuring to get the deal done.Very pleasant interaction. The best and easiest car buying experience I’ve had. 10/10 would recommend. Make sure you make Chris high five you btw. Very important.

Purchased my pickup from Kings in Feb 2020. Only place ever serviced is their shop. They have always done a good job and have been great to work with. I continue to do business with them and intend for that to not change

Joe the service tech did a great job keeping me informed about my truck

Walking for an oil change and they had it completed in a timely matter.

Had a routine service completed. Quickly in and out. Advisor was polite and knowledgeable. I enjoy walking over to Collision Brewery for some lunch while I wait.

I had my car towed all the way from Aurora to come to King Cheverlet. Jared was able to help me out from start to finish. Never disappointed with Kings 5star service.

Fast friendly service. I always Schedule an appt for oil change online. Super convenient. Plus they don’t try selling me all kinds of services I don’t need

Very friendly and helpful. Made us feel welcome.

In November I bought a 2021 Silverado at King online through Steve Rodriquez. The safety features, accessories and odometer readings were falsely advertised. Contacted Kevin McMahon who said that the problem would be rectified Once I provided proof of advertising. After having provided a complete copy of the listing I was contacted by Mr. Brad Bohling who suggested that I was in the wrong and offered a six hundred dolar spray in bed liner as a fix in exchange for the several thousand dolars of missing safety features and optionional equipment. Even worse I took posession of the truck ( after having been provided a formal contract ) and was unaware that the financing had not been finalized until the bank on the trade in called a few weeks later to inform me of the fact that there had been no payoff and that my payment to them was at that time late..After ten weeks of run-around, lies and unprofessional conduct (including bullying, verbal abuse and threats) the vehicle was returned to King!!!!To recommend King GM would be a disservice to the general consumer.

Our salesman, Adam, was very sincere, honest, explained everything very well about our new purchase. We spoke with several people, including the man who took care of our financial deal. We felt welcomed, and respected. One of the best experiences weve had purchasing a car! Thank you and we are looking forward to returning for our service and seeing you again!

Have been getting maintenance on my car at this location since it was purchased. Everytime I come in employees are nice and very helpful. Ive never been pressured to purchase services that I havent asked/scheduled to do.

It can be hard finding a good mechanic. Especially one that is a straight shooter. I always have a great experience here. The staff is all very helpful especially Rusty and Jarrod. I definitely recommend coming here for all service.

Wife and I inquired about a hail damaged vehicle for my 16 year old son. Was told the vehicle did not qualify for financing due to the damage and gave us the option to pay cash. This was AFTER the dealership hit my excellent credit with an inquiry dinging it six points. Would NEVER do business with such ineptitude.

Had an appointment on my time schedule and was immediately taken in at that time. Car finished in appropriate amount of time.

Customer Service dude was rad! He took great care of me. King GM always takes care of my vehicles

I had a great experience, Alex was very great to work with.

We walked in and stood at the front for about 10 min before deciding to leave. The sales associates were in their glass hub talking to one another and not paying attention to customers walking in. A young gentleman with glasses and a shorter stature finally walked in and let us know they didn’t have the inventory we were looking for. No biggie, will not be back when they have more stock and will take my money elsewhere simply because of their poor service.

Jared was professional and helpful. I made an appointment at 9am and its 10:41am and Im still waiting for an oil change. Why make an appointment?

Jarred Boerner was the most accommodating. Professional and genuinely caring. He is an asset for your business who should be recognized. Thank You.

Shawn and all the techs and service writers were great. Friendly, knowledgably, and above all, went the extra mile to ensure that I was happy. The didnt just meet my very high standards, they exceeded them. They even fit me in the day my parts arrived amid a very tight schedule already! They took an interest in my experience, and it did feel like family. Job Well Done!!!

Always great service. Honest and dependable.

I am always 100% satisfied bringing all of my vehicles in to King Chevrolet. Not only do they run a clean facility but the staff is friendly and care about taking care of your needs! Highly recommend taking your vehicle in to see the team here at Kings!

These people are rock stars! Ive been in twice to get some new tires and a part fixed. Each time these guys are fast, friendly and just all together badass! Highly recommended. Ive been to a lot of dealer ships and mechanics and this location and team is tops! Thank you guys for all that you do! Never going any where else!

I always take my Buick Encore here for servicing. They do a good job. Generally, there isnt a long waiting time, and the staff is friendly.

Love the team at King GM in Longmont! Bought my 2014 Chevrolet Cruze here 6 years ago and have been getting it serviced here ever since. The team is always super friendly, helpful, and professional. They’re always looking out for the proper care and maintenance of my vehicles. I highly recommend purchasing and maintaining your vehicles at King GM in Longmont!

I had ordered some accessories and I was scheduled for an 8am appointment on 6/16. I had planned on staying at the service center, but issues arose at work and I was needed on-site and had to borrow my wifes car. Im rather glad that happened because I called after 4:30pm and was put on hold while someone tried to find the status. After 15 minutes of being on hold my wife called and was told that there were some personnel issues and my work hadnt been started. Instead of spending a few hours waiting for my vehicle, it ended up being almost 2 days due to personnel issues at the dealership. They did give me 2 free oil changes for my troubles. I already have a pending free oil change from the purchase of the truck. If I didnt have now three free oil changes, then I wouldnt be going back to the dealership for service ever again. I guess they have 3 more chances to improve my impression of them.

I came early, service Immediately started in on my Silverado. Customer lounge was comfortable, free coffee and even outside bench seating. Social distancing was practiced, important to me! Very friendly staff!

Very easy scheduling. Loved having option to go home via Lift with my 2 kids. Should have just waited with how fast they got my scheduled service done!

My wife and I bought a 2016 Chevy trax a few weeks ago from these guys. Jeremy and Chris helped us out and the process was easy and relatively stress free. We did have an issue with the battery after a couple of days but they replaced it for free and gave us a loaner car until it was ready. Highly recommend!

My wife and I had a great experience at King Chevy! We purchased a Chevy Equinox. Chris K. and Tim A. made it fast, easy, and worked with us along the way. Definitely recommend this dealership!

Was glad they told me things that neede to be done, curious why I wasn’t told last time I got the oil changed that the transmission fluid need to be changed as now it’s over due I have an appointment on Monday to get it done

I was looking to trade in my car and get a car that day, but didnt want to spend a whole day or days at dealerships figuring it out. I searched online for some new and used cars that fit my search to save time and started talking with this place online a few days prior to the weekend to feel our their value for my trade in. Over email and over the phone we got a situation figured out that was comfortable for me as I had bounced my trade in off multiple dealerships and online sites. Some of the used cars I had liked were sold by the time I was ready to buy, no problems there thats how it goes they were good deals in my eyes. After a few more emails and phone calls they had a similar car that fit my needs and worked with me on what I felt was a good trade in value for my car. Experience at the dealership was great and casual, I got to test drive the first car I had wanted and then the trade in and financing part went quickly because of our previous communications. I was in and out extremely quick for a dealership experience. The 3 or 4 people I worked with in there were very easy to deal with and didnt push anything on me post sale.

These guys are awesome! Theyre number one goal is to make the whole buying process as effortless and stress free as possible for the consumer. Thanks to Kevin I was at the dealership less than an hour, and was the proud new owner of a beautiful truck! Not to mention, it would have been less if the financing department hadnt worked so diligently to get me the best possible rate and terms from the bank! Thank you Kevin and team!

Knowledgeable staff and beautiful facility. However this won’t be your best value for money. I recently had to get some work done. After paying the rip off $100 for diagnostics, I was billed a little over $600 for parts and labor. I was immediately held bent on seeking out a cheaper alternative. I bought the parts at autozone and found a mechanic just behind autozone who fixed it for SIGNIFICANTLY cheaper. In all I saved over $300 going this route. To think that diagnostics would’ve probably have been free or at the most, a pittance.If you’re looking to save on repairs, this is definitely not where you wonna be.

Service writer (Cody #42) greeted me and got my car into the service system promptly upon my arrival. I walked in for an oil change and was served in just about an hours time. My service writer (Cody) reviewed my cars service record and made appropriate recommendations for services needed now or in the near future. This information was appreciated! The car was completed in the promised time frame and delivered to me personally by Cody. I was very pleased with my service experience at King GMC and service provided by the service writer, Cody.

I have purchased a few vehicles from King GM over the last few years and they have always treated me well. There service department is competent and I have not had any issues with their work.

We have bought two vehicles from King and have had great experiences. Yesterday, I was told that the recall would take up to two hours. They were done in 30 minutes!

Awesome service. Great experience

Come see Joe in the service department. Professional, courteous and friendly. They’ll get you taken care of here!

We bought a brand new 2020 Silverado from them back in March. A few months later and less than 6,000 miles on the truck, we noticed paint missing on the top of the cab as well as a couple spots on the hood. We took it to their body shop who at first said it would be covered under the warranty. A while later we drop it off to King for a transmission update and the paint work. The body shop denied ever saying it’d be covered under warranty but they’d be willing to cover half the cost. I was prepared to dispute this but didn’t have to. King said they wanted to make this right, since I bought the truck brand new, and covered the other half of the cost without hesitation. Apparently customer service and satisfaction is actually important to them, unlike many others. For example, Booth Motors. That dealership sucks! Thank you King Chevrolet for having integrity.

Jarrod was very helpful, hot me all set up with an oil change and necessary services per mileage.

Great experience working with the sales team, Tim the finance fella was awesome. I was really encouraged to see a company that treated a buyer so well. I will buy more trucks here in the future, Thanks guys!

Great service, very friendly employees. Always a pleasure to come

Anne Richardson was great in showing us vehicles in our price range and Kevin showed us all the features of our New Equinox! Also, Tim got us a Smoking Deal and we are very happy with the level of Service! Great Job King Chevrolet!

Great service experience. Courteous, fast and helpful. Well done

Jeremy is the guy you want! No pressure - just a gentleman who’s there to help you purchase your next vehicle and answer any questions you might have. He even answered some of my questions when he knew that I wasn’t going to be a customer due to the dealership not having the inventory I was looking for. This was the ONLY thing holding me back from bringing my business here. Thank you Jeremy, you were wonderful!

Sometimes the dealer goes above and beyond to make sure to make sure you are taken care of.If you are in the market for a new vehicle, go see Kevin Bell at King Chevrolet Buick GMC.Like many reading this review, I wear many hats and need a vehicle that can adapt to my different circumstances. I farm for a living, and was in the market for a work truck. Recently my wife was diagnosed with ovarian cancer and while she fights to get well I have found a greater needs to haul my kids to and from activities as well as my normal farm duties.I needed a crew cab and regular bed. While originally looking at a work truck Silverado, Kevin found a Chevy Trail Boss that was a service loaner that provided significant savings. Kevin really got to know my needs, and helped me find the absolute best value for my budget. I can’t believe I got as much truck as I did for the price.Beyond finding my a great truck at a great price, Kevin went above and beyond throughout the buying process. The first time I came in I had my kids with me (8 and 5) and he made sure they had fun in the child area and while we looked at the truck. He never made me feel like it was a problem that they were with me while I was “just looking”.Once we started zeroing in on the trail boss, he made a special appointment so my wife could see it too. Through chemo, she has problems with neuropathy and reactions to cold, so some special considerations were made. Kevin even offered to drive it out to our farm it that would be more convenient.When we shook hands on the deal Kevin helped me get out the door very quickly. No upsells at financing, and I felt like he truly cared about my business not just trying to get to the next deal.I felt Kevin truly listened to what I needed and was helpful in finding the perfect match. I will definitely be back for my next purchase.We drove the Trail Boss up to the mountains our first weekend. The more we drive it, the more the whole family loves it! Thank you Kevin and King Chevrolet!

I thought my oil changes were free with my new GMC purchase but I guess only the first one ways. Dissapointing to spend 70k and not get all oil chanages complemtary.

Wonderful buying experience. Steve Rodriguez was a pleasure to work with, as was everyone on the sales side that I dealt with. Well worth making the drive up from Denver to see these folks!

Everyone is very nice & attentive! Joe greeted me, then John took over checking me in. Cody was who my appointment was with and he was very efficient about getting the work started & letting me know what else was needed on this visit. I am pleased with my service!

I’m always treated respectfully and professionally at King GMC and I will continue to have my truck serviced here.

Excellent service and good customer service. Helpful service recommendations with no pressure.

This was the best experience we had buying a new car yet! No pressure got the deal done faster then any dealership we have gone to great job

My experience was amazing! Rusty Judkins is an absolute asset to King Chevrolet Buick GMC! Rusty is very personable and was top notch during my entire visit. He made sure I was promptly taken care of and all my service options were explained very thoroughly.I will be bringing in my Pontiac Aztek next week for service! (One of my favorite and most dynamic vehicles)Ill definitely be back!

Rusty was the first to greet me on the floor and was quick to fit me in for a last moment oil change. I would have understood if they were unable to fit me in but assured me that it was ok. I seriously appreciate the gesture and they’re always great

Working with King was an amazing experience! The service writers were very inviting. And very knowledgeable. And as soon as I walked in greeted me and asked me if they could help. The service manager was very helpful with the issues I was having with my vehicle. everything was worked out perfectly. And on time. Thanks again King for all the help!!!

Always great service and kind staff. Dog friendly. Recommend for all your services needs.

Excellent customer service and a great experience overall. Adam was very knowledgeable and would highly recommend King GMC to anyone looking for a new vehicle.

Got me in on the spur of the moment without an appointment and finished my oil change is about an hour. I was very appreciative as I had to wait on my vehicle

Great experience. Fast, friendly, super helpful. Fixed what I came in for, informed me of other issues, but no pressure. Will definitely return for service in the future.

GMC services are Very processional.with great. Customers service and gave me great advice.on My vehicle and. They got the job done quickly. And. Help me save money.

Had some minor work done here and have quoted some larger stuff. Most surprising thing is that this service department is competitive (sometimes cheaper) with the surrounding auto shops for repair costs.

The man who dealt me at the desk in the service dept was Rusty. I was extremely happy with his service. He explained everything clearly, called my extended warranty company who covered all of my repairs, relayed to them questions I had and got me answers. He was kind, respectful, and trustworthy.

Great place to do business, love the buying experience here and the service department has been top notch every time I come for service