Super nice staff girl working the phone sectional was very detailed and informative it’s a shame Best Buy does not offer commission incentives for these folks considering the amount of work they might have to put into a sale. Overall very clean and organized store but did not have the item I was looking for but not due to their location but demand of the product will definitely be back due to the good customer service

Caring staff who love dogs and know how to care for them. The facilities are clean and safe. From the owner to the frontline staff, a quality place for your pooch to spend the day or for an over night.

I was trying to use my Best buy credit card to make a purchase for a new cell phone. At first it was not working but then Tanner in Cell phones helped by calling Citibank and resolving the issue. Thanks a lot!

Had an unfortunate experience with an associate while buying a new tablet for work. I wanted to compare several products to see what best met my needs, and hoping for some more info from the experts. I was greeted by Stephen and started asking about two of the tablets. He pointed to a smaller tablet and said, This one is better, and its on sale. When I asked him how it was better, he couldnt answer the question. He just kept using phrases like better and faster with no real information. I ended up just using the website to narrow down my choice. For someone looking to spend 3k on a tablet and accessories, it wasnt a great experience 😕 . I usually love coming here specifically for their knowledgeable and friendly associates.

I asked someone for help and he said he’d meet me over there… 5 min later he’s laughing with 2 co workers. So I look for someone else, but everyone else is sitting in their phone or too busy talking to a co worker. I waited and two employees walked right by me. I said “hi…” ready to ask for help and they nodded and walked away. Both of them.Was ready to spend $1200 on things I just needed out of a case.But it’s cool that the staff like each other more than helping anyone.

Awesome store and staff! Had what I wanted and needed:)

Hopeless staffer with Geek Squad badge, but not sure if hes a Geek Squad member. We were trying to complete a purchase of an expensive range. He was absolutely hopeless. Part way through, we said we would think about it and left. Bought the range from a very competent person at Home Depot. Better price, better extended warranty.

Just dont bother. Customer service is pretty much non-existent, and when you do manage to talk to someone, they know nothing. Also, the displays dont work. Youd think they would make an effort to get people to shop there, but everytime I go, I end up shopping online - and making sure it isnt this companys web store.

Always helpful, always available. This location knows how to treat their customers and identify their needs in a quick and efficient manner.

I am not sure what is going on with Best Buy but when I call the geek squad I get someone from another country that literally can barely speak English is not accommodating has no personality and cannot get the story straight. It was the most infuriating and frustrating conversation I’ve ever had. It was like pulling teeth. I called this morning to make an appointment for someone to come out and re-program my universal remote. The person on the phone was adamant that I was going to actually have an appointment today the same day. They said they would be there before 1 o’clock. I asked him three times are you sure the appointment is today to which I replied yes each time. No one showed up. So I called again and was transferred to computer services to which the most unenthusiastic person replied that she could not help me and would transfer me to someone who could. That conversation was 20 minutes long of I’m not sure. I think I was finally able to confirm that I had an appointment for this Monday, November 1 but I honestly could not tell you if that is correct by the end of the conversation. Absolutely infuriating. Might be my last time with the geek squad

This best buy has a large stock but most importantly very helpful staff. Always eager to assist and problem solve. We have gone here looking for cables, laptops, and all sorts of things and they do a great job of helping and suggesting alternatives or ordering something they many not have in stock. Recommended.

Best buy always has the newest technology very organized very clean and very helpful staff this particular picture shows the newest Bluetooth sunglasses. very cool. I cant wait to get me some!

Best Buy really DOES understand customer service. The only negative issue - and not by much - I have had is standing in line to check out. (I have COPD and a bad back. Using curbeside pickup solved that nicely on my next visit. Sometimes one wants to go up n to see what is available, though.

Went in to exchange a keyboard that didnt work but found out that the receipt was past 14 days old, so it was barely out of policy. Thankfully, the on duty manager made an exemption and let me make the swap. Super appreciate it!

Great store. They have gone above and beyond multiple times. I had other best buys (Northglenn and Westminster) refused to help me. The Longmont store stepped in and made things right.

I recieved an email from best buy informing me that my Tech Support membership would be automatically renewing, ($199.00)Im certain that this policy was not divulged to me when I signed up when I went to the store seeking help for an issue with my laptop, which incidentally, they were not able to remedy.In my opinion, this was very underhanded and non-transparent. I will never spend a dime at BBI

Nothing really negative on the part of the staff.👏🏿🤫😀Just went in for nostalgic sake( life BAP before Amazon prime.) 🖥️😒📐🤳🏾Theres no comparison sadly to say. 🤦🏿🤫🤐🧐😔I dont miss the retail shopping experience at least for electronics. Google/YouTube amazon/etc. And I know its a trade-off but isnt there always?Not sorry 😱😩😳🙋🏾

No customer service at all. They watch you walk by & don’t even ask if you need help. I’m here in the Longmont store, looking for a printer. No one around to help you. I go ask for an associate to call for someone. She said it would be like 5 minutes. No one ever came. So I left! Will not be spending any more money with Best Buy. I walked out the store took a right & bought one from Staples.

Standard big box store. I wanted check the new Samsung watches and to see what was new in E readers. The sales people used to approach you to offer help but was not addressed even once. It was ok.

Friendly staff and not too pushy.

Best Buy is great IF they have your item in stock. To be fair I was in a rush and they would have had to order so I declined.

No option for NEGATIVE stars .... this Best Buy is horrible! No customer service skills from anyone is this store ... even the Store Manager didnt care. I thought he would be concerned to hear about my horrible experience and he was worse than the arrogant department assistants. A serious lack of Customer Service skills, effort, concern .... and it was painfully obviously the store manager doesnt care ...

Its the only best buy in town, so theyll be out of stock for alot of items. But a great place for electronics.

Workers can do better helping customers especially the one in the front the back people know what in the store and whats not the front people just say its not in store when it is.

Plenty of nothing. Lots of empty shelves. Even for items as common phone charging equipmentMultiple sales people standing around, but customers are sent to seek merchandise on their own. Will return here only if I cant find something somewhere else.

Ordered a TV from Amazon during Prime Days. Had to pick it up from Best Buy for some reason. When i got there they asked for a number that was no where on my paperwork from Amazon. The Best Buy staff was a little confused. Had to wait for a little while but they found my order. Not Best Buys fault, just a glitch in the ordering system from Amazon.

Took my phone in to Geek Squad for them to fix..they couldnt fix it but found out it was my charging port..on my Samsung Galaxy A11..JUNK PHONE..But the 2 guys were great

Horrible store. I have spent 3 hours now trying to return a laptop that does not work. Haley and Gabe tell me they are the only two people in all of Best Buy I can talk to, and they are unwilling to return it as a manufacturers defective since the Geek Squat cannot even fix it. Its brand new. I was told to call the 800BESTBUY number and was on hold for 2.5 hours....and the phone operators hung up on me twice while trying to transfer me. Then someone swore she could get me to the right department only to land a man who just plainly said he had no idea how to help me and he tried to transfer me and I was on hold for another 30 minutes before giving up tonight. I want my laptop working, and then I will not buy from Best Buy again.

I went in to buy a laptop for my first time I really didnt know witch one to get. I asked the employee there Jennifer Yim. She was very helpful and knowledgeable. After a couple weeks I can say I am very happy with my purchase !!!

I realized that a lot of places have store policies in place to protect their interests but look when I cant return an item after 30 days Im going to be a little grumpy. I think that exceptions can be made I think that if everything is there for the item and its still in the box and its still brand new it shouldnt be an issue I do not like being treated like Im lying

Helpful front door greeters a real time saver for me when Im in a hurry. Much appreciated! Good product mix. Customer service and repair crews are friendly and knowledgeable.

Their employees are very helpful, and customer service in store and on the phone are PHENOMENAL!!!! ! Thank you very much!

The best Best Buy ive ever been too.. the best experience. The negative reviews are juat from haters or people that didnt know what they were talking about

I wanted to put a new radio and speakers in my car, I decided to go with Best Buy for the installation. The man on the floor asked me the make and model of my car, and showed me the stereos that would fit. He assured me that with the purchase of a radio the instalation would be free. I already owned speakers, and when I asked the installer if he could install them he assured me that they would fit and if I paid for the labor he would be happy to install them.Upon purchasing the radio I was THEN informed I needed to also buy a wiring harness and molding and several other hidden amenities that nearly doubled the original posted price.Upon installation day, I received a phone call saying that the radio that I purchased could not actually be installed because it didnt fit. I had to decide in the moment if I wanted them to put a different radio in my car or cancel the whole process. They then called and told me that they couldnt put my speakers in that day and would have to reschedule me for a week and a half later.I returned my car to install the speakers and, you guessed it, received a phone call saying these speakers wouldnt fit, despite the assurance of an installer. I could buy new speakers or cancel the whole process. Unbelievable. When I went to pick up my car they charged me again for the installation because they couldnt find a receipt for my original purchase. I had to return again with my card to get a refund.Overall, they were misinformed the entire time, and were not able to do what they said they would. When it got done it was not with the equipment I wanted, it was 2 weeks later then it should have been and hundreds of dollars more then advertised. Super unhappy.

They are always helpful and have cool stuff but they are pricey

Friendly Helpful Staff, from the moment I stepped into the store until I left. Good selection of products easy to locate.

Went in for a laptop, described what we needed and the staff had recommendations. We talked over a couple of ideas and got what we both wanted and needed! Great job!

They sent someone to us right away. They answered all of our questions and were extremely helpful.

STAY FAR AWAY FROM LONGMONT BEST BUY. General Manager Jason should not be in a position of management. Pretty much every item I have purchased from this location has malfunctioned. Printer, car audio, cell phone. All had issues. Management, specifically Jason has done nothing to rectify the problems. Worst possible consumer experience. Stay far away from Longmont Best Buy. I will never step foot in this place again. Calling corporate to file complaints tomorrow.

This was one of the easiest online orders that I have placed in a few months and he did an excellent job after I showed him the picture off my tablet from the website of the Breville juicer I need to purchase and was able to get it done in 5 minutes and then get a receipt from him to take with me and everything was absolutely correct and I left the store about 5 minutes later!

Stop by the Longmont Best Buy today and was greeted by Bryce in the computer department. Was a great experience and we had a lot of questions and he had an answer to them all and was very friendly. Great service, definitely will be coming back again!

Upon arriving at our appointment at the LONGMONT Colorado location,we were prepared to drop off our Mac book pro for a cleaning etc. I pay $200 every year on best buy . Com for coverage on all my in home devices. This 2pm appointment was by far the worst customer service Ive ever had. The young man seemed side tracked elsewhere and would not talk directly to my 75 year old mother or take the time to explain her system. 😒 My mother who lives with us needed some things explained, she isnt very versed at computers. She also needed the laptop cleaned up. We were told that although they could clean it its not a guarantee that any issues would be gone. The young man said maybe she should go find someone local to mess with it. (Best buy is local) First of all I pay alot to cover our devices and 2nd I made an appointment to bring this laptop in for exactly that. To be cleaned up and checked out. Not happy about how mom was treated nor will I be paying on automatic for next year. Do not bring your devices, TV or any other electronics here.

10 years ago, BB was one of the most hated stores with dishonest employees and pricing scams. The new management did a complete turn around and now it is a great store. I always try to shop here before going to Amazon and frequently succeed. They actually have knowledgable employees who will understand your needs before making a recommendaton. This is rare for this type of store, perhaps thats why they are basically the only one left.Their free electronics recycling is a plus too.

Pick up was quick. Order made online.

This is THE Best Buy store to come to in Colorado if you want to get the ultimate home theater setup as they are the only location with a Magnolia section and licensed specialists. Learned more about TVs and entertainment audio in my 1hr chat with Ryan than most MasterClasses could offer.

I have been in to this location 3 times attempting to purchase a car stereo. Each time I have asked for help twice. I waited for 20 minutes by the car stereos for the paged employee to come over and assist me in getting the stereo head unit out of the locked cage. No employee ever came to help causing me to leave with nothing each time.

Saw a supra, pretty cool, the best buy is also pretty nice but the supra was better

My husband called about a home theatre system. They told him - without looking I guess - that it was out of stock in the Longmont location. They told him to go to Denver because it was there, so we took a two hour round trip drive to Denver, where the system was out of stock. So where was the system? In Longmont the entire time. They just didnt look, and sent us out of town to get it. This is our second issue with them, as last time all we needed was for them to print an old receipt for us so we could return an item to the manufacturer that had malfunctioned. We were told by the manager that there was no way he was going to take the time to do that. We went to Boulder and they printed the receipt in 5 minutes. I would give zero stars if I could. I love Best Buy but Longmont is literally the worst location Ive ever been to.

It was good a nice visit I looked at some TVs I didn’t purchase anything

I ordered a Belkin router in April. I never received it. A week ago I learned the order had been cancelled and I was to receive a refund. As of this morning I have yet to receive it. I strongly suggest that if you need electronic gear to GO SOME WHERE ELSE!!The store never notified me my order had been cancelled. I found out by checking the Best Buys website! I also have not been able to contact.anybody at the store! THEIR SERVICE SUCKED!!😠😠😠😠

Found a speaker for my husband after going to a few Walmarts and other best buys. Employees were friendly and helpful

I love the store. Always have when Im looking for and staff is friendly as hell. Couple of gorgeous women working there too so thats always a plus

Good inventory at competitive prices, clean store, helpful staff. Randall who oversees the Magnolia area was particularly great and took a good amount of time helping us find the perfect tv for us. Great customer service!

I was virtually the only person in the whole store. I was greeted at the door and the security guard directed an employee to help me right away with finding the item I went into the store for... Was in and out in just minutes. Perfect!

Was approved online for a lease through Progressive and could not complete my purchase online. After checking inventory online we came to this store, but the computer we wanted had gone out of stock and we just kept running into road block after road block. The laptop was my daughters Christmas present and we werent leaving the store empty handed. Gabe was a rock star and got us a better computer than we had planned on and gave us the deals that we had found online! This store isnt one I would typically go to as far as convenience but I would return after this experience for anything I need at Best Buy!

Our experience with the sound bar purchase was FANTASTIC! I had read reviews of the different soundbars and had shortlisted it to specific models from two brands. We were met with David from the geeksquad and he suggested we also checkout another brand. Never ever did he push a sale and was very helpful in looking at the products like we would. Ted, who was a product rep, joined in on the discussion and what ensued was a discussion and demos of different products and features. David helped all along, even with enabling our own content on these systems. We decided to buy the product that were educated on and we are so happy with the choice and it was lower priced too compared to what was shortlisted. For the purchase itself, David hooked us up with the sales person who was very knowledgeable of the products and guided us with other options. David had also found an open box item for an accessory we were considering and had it checked before we bought it. At the end of it, we had made a very satisfying purchase and had left the store beaming with excitement to use the product. We have found friends at Best Buy in Longmont.

Cashier was great . And when I had a return. It was quick and easy. Love them guys

I havent left a review for BB intentionally because I have seen circuit city, crazy Eddie, and a dozen othe electronics chains abuse people.But after years and years I have to give a 5 star rating. I have done business in these shops for over a decade and love their evolution.Their TV prices are better than Sams and Costco . That takes a lot to do! The support has been exceptional.Good job guys.

Jacob was very helpful and friendly and knowledgeable as well made our trip to best buy a great experience. Thank you Jacob from Longmont.

It was a typical Best Buy. Big, alot of electronics. But I didnt know they took old electronics to recycle it was nice to get rid of old non useable stuff.

This location sold me a broken TV and refused to give me a refund even though I had my receipt and had bought the TV that day. Don’t trust this location with your money because if they sell you faulty products they will not take responsibility and they will steal your money. The main gentleman to avoid is a large white male with little to no hair named Brian who refers to himself as a manager in the store. I really hope that the managerial responsibilities Are taken more seriously in the store it’s a shame to see a grown adult making an entire company name look bad Because of way he treats his Customers… I would give this location negative stars if I could. I would also hope that Best Buy looks into hiring new managers so you don’t lose your business Because you definitely lost mine

Very good experience here. We got a new tv and Ryan was so great. He knew a lot about the product and we are happy about our choice!

Great customer service!!! Phillip helped me choose a 10 screen, Samsung tablet for my Mother. He didnt pressure me, just answered all my concerns and left the choice up to me. PLUS it will be shipped to my house at no extra cost. Thanks Phillip.

Decent selection. We were looking for computer parts. Found what we needed.

Great store - Greater employs,

Was greeted immediately when entering the store, always a nice feeling! Store is very clean and setup well enough to keep social distancing enforced. Went in looking for a new phone and was approached by Peyton! He was nothing but friendly and helpful throughout the entire process. In the end he ended up saving us money through a plan change and we were done with the entire process in under 30 minutes. Highly recommend this store for their friendly demeanor, well laid out floor plan and overall attentiveness to their customers!

Imagine a company that fires an employee, deletes all of their customer appointments instead of rescheduling them, and doesnt tell their customers that their appointments have been cancelled. Then imagine a customer driving 30 minutes for their said appointment (with email confirmation!) only to be told that they no longer have an appointment. Then imagine the customer asking why didnt you tell me my appointment was cancelled?! and rather than apologizing, the employee argues that your appointment wasnt technically cancelled; the employees calendar was just removed when they were fired by corporate. Then imagine the frustrated customer asking for an immediate reschedule, and the employee says our only other person who does these is out on FMLA and we dont know when he will be back, so we cant re-schedule you. You no longer have to keep imagining. This happened to me here. Incredulous incompetence by Best Buy.

Its a best buy. No more no less. The last time I was there helping my dad buy a computer the staff was friendly and helpful.

Been trying to call the store all day, I guess this store doesnt accept calls??? Message is as follows we are not accepting call at this store I live 1 hour away and they have the item I want. Great business model Longmont bestbuy. 👏

Now that they use a national call center, you can not get in touch with a local store. This causes any customer service issue to be drug out endlessly or not resolved at all. It is unfortunate as they used to have decent service. The Longmont store fails in person too.

Found what I was looking for but had multiple employees walk by without asking if I needed assistance. Hence the 3 stars at this moment

This Best Buy is usually a good place to get electronics locally. This weekend I had a bad experience however. First, I just wanted to browse around on my own. But associates kept walking up, aggressively, letting me know if I had questions to ask. I appreciate the helpfulness, but sometimes I just want to look. If I dont engage with the first 3 people, dont send 3 more.Second, they were having some issues because an alarm kept going off every few minutes that was loud and ear piercing. Not something you want when trying to shop for speakers.Third, I was trying to find a 4k player. When I did finally have questions for someone to answer they kept talking my ear off but not answering my questions.In the end, I was frustrated enough that I felt I would just go online at home to do my shopping. It was not a pleasant environment.It hasnt always been this way, but this weekend thats how it was.

Overall happy about how was approached and greated and help to find and buy what I needed.

Terrible customer service, all staff avoided me and I was trying to spend $500

Extremely rude staff and the store is filthy and missing a lot of items. Ill just go to boulder instead

I had a little problem with a rewards certificate. But 5 minutes and a manager and they just said cool well call it cash and gave me the credit. I call this good service.

Standard Best buy stocking information on website is a bit off though.

Great help from the computer dept on making choices when there is so many different brands to choose from.

Wonderful experience at the store we had gotten a laptop for a family member for Christmas and they didnt like the size. Easy return process and great customer service. We were inside for only a few minutes.

Pretty standard BestBuy experience here. Generally go here for a purpose and that purpose is usually met. Employees have always been helpful and attentive.

We purchased a new double din head unit for our suv. It sat in the box for 3 months so I decided to call Best Buy to have them install if for me. Chris was very helpful in answering the questions that I had. He did a great job installing it. It looks as if it came that way from the factory. Thanks again, Chris!

I love this store and it’s great deals

Bad we order a dishwasher and I told the salesperson multiple times that we needed it delivered and installed in the morning due to the fact I work 3rd shift he was like ok but then I get call day before delivery date and then they say we cant deliver tell after 1pm. Im sorry but my time is just as Valuable as their time and we live in a 24hr society. I told them what needed to happen and yet they didnt live up to their expectations. I consider this very bad professionalism on best buys part!. Update on review the guys at Appliance pros were nice but after installation dishwasher didnt work so I went to best buy on ken Pratt and dude was helpful but like I stated earlier I need it to be delivered in the morning but I just got call from xpo and they said theyll be there after 11am. Get you S$#! Together best buy you work for the consumer and you need to be better at your customer service or youll end up like Sears and JcPenneys

Worst experience ever!!!! I made an installation appointment for them to do absolutely nothing give me the run around and were more interested in the other appointments they had later that day would not recommend them install your electronics completely unprofessional

Terrible, non existent customer service.Two stars only because Randell deserves 10.Call after call left on hold...If it was not for Randall in magnolia I’d never walk in the store. He deserves 10 Stars, unfortunately anything I have experienced aside from his second to none intelligence and customer service has been equivalent to the dumpster juice behind back.Royce

Yes Best Buys has a big building and I was amazed how they narrowed it down to exactly what I wanted and the position that I needed to be appreciate them thanks Hugo Boyszz yo!

Great service always have what I need

I went to buy Google pixel phone. They didnt sell the one I wanted, but I got good advice, and I appreciate that.

Not enough employees ended up leaving due to waiting for a case to be opened up

Staff was extremely helpful, especially Haley and Niko. I felt very taken care of and I will definitely be back!

Relatively quiet on a Tuesday night. Staff asked several times if we needed help as we browsed.

Knowledgeable, friendly associates. Good prices and product support

Went above and beyond to get our phone service corrected. Even with an overtired little one they were excellent! And fixed our issue no problem after a couple hours!

Terrible customer service. Huge line wrapped around the building and only two checkouts open. I tried calling this location multiple times so I didnt have to go in store; nobody picked up. It took 15 minutes for checkout person to retrieve and reprint a receipt for me that should have taken no longer than 5 minutes. Just awful. Will not be back.

We just spent 1700 Dollars on 2 new computers for our small business. For some reason Microsoft office for 49.99 did not stay in the cart. I called to try to get it at that price and was told i would have to return everything first, then I could get the discount. 1700 dollars and this is how you treat a customer? You have lost this small businesses business for good. That is ridiculous.

Have had no issues with salespeople not being knowledge about what they are selling at Best Buy. Even got to talk to the Sony rep there.

I had a good experience with the staff, they are friendly and I got good deals on electronics.

Friendly humans and a nice, clean store.

They don’t answer the phone at all. No point in trying that. I tried to exchange a air fryer that I bought for my mom as a Christmas gift, was suppose to be “new” but it was used, they couldn’t exchange it for a new one, instead they gave me store credit of the air fryer when I bought it at a discounted price. The original price is $60, I paid $30, they said I couldn’t get a new one exchanged even when I said I’m fine having a new one delivered, they said they can’t do that because it’s out of stock. And then I ask another worker about the air fryers they had on display and he tells me that the fryer I exchanged is in stock . This place is rude & obviously doesn’t care about the customers. Never shopping at a Best Buy again .

Great location good staff awesome selection