I bought new tires here, they have a 50k warranty. I did the rotation and re-balancing every 5k miles as well as my alignment. A year and a half later at 30k I went for another and this guy told me I need 3 new tires and that the manufacturer will give me $24 each for them and then I can pay full price for the 4th. So the tires didnt last the 50k and the manufacturer isnt going to honor the warranty. Fascinating. I went back and forth with him to make sure I was understanding what he was communicating. It would be $400 for a new set. Which is what I would be paying pretty much anywhere. He didnt get it. So I emailed the company and they never responded. So here we are. Probably headed to Costco.

Could not be more disappointed. I called and made an appointment for a replacement tire to be mounted on the spare. II was told the appointment would take 25-30 minutes to replace tire, balance and check. I arrived and my information was taken and appointment verified. I was then told it would be 2+ hours until the tire would be mounted. I left. I was told Its like a doctors appointment. You make an appointment for a certain time but it takes a lot longer than that. This is not good business.

Best staff ever!!! I dont live here but was here for work and woke up to a flat tire. I needed new tires anyway, and the guys here were able to get me in and out within 2 hours...without breaking the bank I might add ;) Definitely coming back to this location for all my tire needs when in the area. See Mr. De La Cruz Sanchez....excellent customer service!

I got my tires rotated, a tire patched up and oil change. Left the lot going North on Lakewood Blvd into the left lane turn. Mid turn onto WIllow Street, my right back wheel flew off. Was able to pull over to the right lane and park safely. No idea where the wheel went. Two people stopped to help. Thankfully one saw the entire thing happen. Notified the manager what happened. Sent the employee who didnt seem to be too concern what happened. Long story short, they did not seem too concerned this happened. Thankfully no one was hurt or accidents occurred. Theyre offering to repair the damages at no cost but I dont trust they will do the job correctly, taking shortcuts. They also werent able to get a rental car which seem kind of sketchy in reasons why.

I spoke initially with Davis, with a online ad for tires. Davis in turn recommended the tires I purchased. The price was right, your service was painless and the second salesman, whose man I didn’t get, regretful, finalized the transaction seamlessly. Love the tires, wouldn’t hesitate to refer business.Thanks, Steve Olvera

Called to see if they had my tire in stock since I had run over a nail, and Ernesto was very helpful. They got me in and out with just a short wait, and I was on my way. Love it when things go smoothly. Thanks again!

Very surprised at the level of service provided by American Tire Depot. Never expected such personal and professional service from the guys at Am Tire. They asisted with what I needed and did the job in a timely and professional manner being friendly and knowledgeable. What a great crew. Hats off to the boss for running a clean and trustworthy shop. Will be back should I need any repairs in the future.

Fast and friendly customer service. Thank you to Ernesto & his crew

Ok I don’t really ever write reviews but I feel I have to on this one. I had a big screw in my wife’s Mercedes. Started to drive to my usual tire shop when I heard the screw come out of the tire. I pull in to American tire depot parking lot and noticed my tire deflating quickly. I went inside and I told them what happened. The gentleman at the counter told me to leave it and that they would fix it. I left because they were busy and it was going to be a little while. I got a call about 1-1/2 hour later that my car was ready. When I get to the counter, the gentleman says “ok your all set”. I was like how much? He says “no charge. You can tip the mechanic that fixed it if you want”. I was blown away by the level of customer service. I had never been in their shop before. I tipped the mechanic and left happy. They earned a new customer today. Thank you so much.

Got in and out in 30mins. Great service!

Had squeaking breaks took it in for an assessment and just like I taught I needed new breaks. However, they went above and beyond to walk me through my concerns and others issues my car might have. After the walk through of my car, I choose the work I wished to have done. When my car was ready, I took it out and I could already tell the difference in performance. I was completely happy with the work despite the whole in my wallet, which wasn’t too bad. Therefore, I 💯 recommend this location.

Took advantage of my wife by charging her $100 for an alignment that they admittedly DID NOT perform. She got 4 new tires in 10 minutes, which doesn’t leave time for an alignment. They admitted to this and offered to do it for me after I called them on it. If you want to get taken advantage of QUICKLY this is your place!

I was told my tires would be available the next day, but they ended up taking a week to arrive with no updates provided in the meantime. Each of the 3 times I called to check on the status, I was told “I’ll call you back in 10 minutes”, but I never received a call back.When the tires finally arrived, I was told they would take 1-1.5 hours to install. It ended up taking all day.When I came to pick up the car, there seemed to be some confusion which car and tires were mine, but the guy who helped me eventually figured it out.I understand this is a busy location with many customers, but some simple follow-up and better communication would go a long way.All that said, their prices are very good compared to other tire stores in the area. They also did me a favor by plugging a hole in my tire when I was in a rush.I’d still recommend them because of their prices, but if you go there, expect a long wait or be ready to pick up your car much later.

Ernesto and CJ (the mechanic) were exceptional in ensuring my 🚗 got immediate care and service to include special financing that relieved my stress and priority auto needs and upcoming services Thanks, guys!

Very friendly and helpful. Always a pleasure doing business with them.

This place is great. They’re not only honest but really go the extra mile to give you the best service possible at a great price!!! I will be taking my cars here from now on. Definitely recommend going here for all your vehicle needs.

This place is constantly busy but the service is excellent and the staff friendly. If you are not aware Tire Depot fixes flats FREE for anyone!!! I go out of my way to go here for all my tire needs. (Flats and all!)

From the call staff to the shop. 5 star all the way. Joe was friendly and prompt with getting my car in and out with some new tires at a great price! I was in a jam and needed tires right away. Was able to get a quick appointment on the spot! Very happy with the customer service here. Way to go Joe!

This American Tire Depot Location is Outstanding, the Manager(Joe) has 30+ yrs of experience, during these time w/ the Pandemic, my employment-business didn’t survive. My vehicle needed a Set of new Tires, Joe explained every aspect of what the cost it would be, (I had a budget) he also realized I was a veteran without me stating I was. I am truly impressed with the entire staff that works at this location, the safety measure regarding C-19 was on display. I felt safe! I am definitely returning to this American Tire Depot for my car needs!👍🏽

Nails on 2 tires, in and out fast little over an hour during busy times. Did my Michelin warranty job with great care.

Have always felt American Tire is a solid reliable tire store. Unfortunately today, they were 25 minutes late opening. Why?

Nice And More .

Great quality professional service and they beat everyone else’s price. They were quick and on their game as well. Definitely will recommend these guys.

I was in and out of here with fresh new tires at a discounted price ...come down and see Frank and Adrian they will definitely take care if you !!

Customer service was amazing! They said it might take up to 45mins for my oil change but it only took 15! They moved as fast as they could, gave me discounts when they could, and even when their computer systems went down for a bit, they were still very accommodating and respectful! Definitely would recommend this place to everyone!

I had a good experience with may I think her name was, she was cordial and patient and the manger frank was helpful also, I was disappointed I didn’t get the price match may told me she would honor. $1255.00 was a price match may told me she would give me as americas tires quote, this included my veteran status. But I ended up paying $1287.00 for the tires.

William was a great help. Was really knowledgeable about my Electric Vehicle. Everyone at the shop was helpful when getting updates. Was also given a good price for my tire when it couldnt be fixed.

I changed all 4 tires before 3 weeks. This time, I went to change oil & filter. Great customer service and friendly staff, also prices very reasonable. Pedro is the best mechanic for car maintenance there. He checked my car & repaired all the defects of car. He looks experienced & active. Also, I dont want to forget the store manager David. He always fix my car in reasonable price. Instead of going to showrooms service center, I go to this location all the time. Recently, I referred 2 of my friends there, & they repaired their car already. They are also satisfied with the service & price. Thanks Pedro & David.

This is my first experience purchasing from this location and am very satisfied with the service. Joel whom helped me, was very knowledgeable and kind. He also was very friendly(which you really don’t get from service men). I was excited about the offer for the LEGO land tickets and that topped off my reason for choosing American Tire, however the promotion could not be applied towards my purchase which was a bummer. Overall great place to stop by to get service, tires and deals !

My first time here I called over the phone give me a sensible quote came in got my car worked it does it take awhile first come first serve but at the end of the day my car was working fine my tires were done my oil change was done and my brakes were done my car felt like brand new

Super nice, friendly and funny staff! They took care of my car and then offered to help with my girlfriends car.

Great job, in n out. They went above and beyond.

Fair pricing, honest, and fast. Got an appointment same day and had all new tires installed in under an hour.

Great service and fair prices.

Absolutely fantastic service! Joe takes care of his customers! While I was waiting in line even the customer in front of me was saying he was treated like a king! I went in for a simple tire patch and it was taken care of quickly, and Joe didn’t even charge me this time. The guys a hero. 10/10 would go again.

I have gotten tires from this business several times. Today I bought 4 tires, installed & wheel alignment. These guys did a great job. Ordered the tires yesterday then called this morning for installation. Everything went smoothly & it took then about 2 - 3 hours. They gave me an excellent price with excellent service. Thanks Joe.

Joe is a fantastic employee at this establishment. Was very personable with great communication; I’m very happy with the service I experienced.

Had my tires replaced, love my tire choice, but my lug nut caps have scratches now and one of my wheels on the face as well as a chip!

This is the first time I purchased tires from this location. I am very satisfied with the service. William was very knowledgeable and helpful. Overall, great place for service, tires and deals.....

So helpful and friendly! William stayed late both days to make sure my tire was ordered, delivered, and fixed by next day. Awesome service.

Fast and good service. Staff are very helpful and professional.

Ive been going to a mom & pop tire place for years so, i dont normally go to these tire of shops. But i needed performance tires and this place did not disappoint. They have me an amazing price. Were very warm and receptive. And never tired to push something on me. The service was quick and efficient. Very happy. Will come here again for my specialty tires.

Even real busy & understaffed these guys still delivered the new tire service...

Jose is the Manager at this location and I can say without reservation that he is both knowledgeable and very cordial in helping me with tire replacement and alignment needs today. He pointed out a special on my Perelli tires that saved me over $150.00 and gave me very timely service.

Had a slow leak in the rear tires and decided to take my car here to get checked out. Brian helped me, and found two nails in my tire. He was very friendly and professional. I will definitely be coming back here to get my Michelins.

Great customer service here! Ordered my Toyo Tires from here and they were able to mount them onto my new wheels at a great price. Super friendly and knowledgeable.

My service here recently was excellent, couldn’t have asked for anything better. Thank you!

My experience was great at American Tire Depot...The person that helped me was Joe and he was so helpful and nice!!

Amazing service - tried to order online for same day service no luck so gave store a call and boom instant service and got better tires at the online price and road hazard services for .90 cents can’t beat that!!!I salute you fellas you rock 🙂

From the minute I drove up they were great. Mr. Joe listened intently to what I need it told me how they can help me and proceeded to provide great customer service. Al quickly changed my tire and was engaging and friendly and wonderful and helpful. I had a flat and they had to special order my tire they put the spare on and when I went back the next day the customer service and graciousness was even better. The price, was very comparable. This is going to be my go to place as it is around the corner from my house and I feel very confident and grateful.

Very helpful. Will buy another tire there soon

Just got four brand new Tires from American Tire Depot II on Lakewood Blvd. in Long Beach who I found on a list of the 10 Best Tire Centers near me!Spoke w David who listened to what I needed and what I could afford and delivered in the time he and his team said they would which I appreciated so much! I will definitely be returning in the future!

Really great customer service + short waiting time.

I received a good deal on my set of tires. But I was most pleased by the great customer service I received. I had many,many, many (lol) questions about my tires and service details and the two gentlemen that helped me were very patient with me from beginning to end. Thanks guys!!

Great customer service, competitive pricing. They got me in and out very quick. I was very impressed with the service I received. I will definitely be going back for future service.

The team is efficient and friendly. I have had my tires repaired and replaced here for the last 7 years and they do a great job

These guys are always fast, detailed and my car gets back to me in better shape than when I brought it to them for service..

I took my rims to get new tires installed that i purchased online, took my tuck in on a Saturday and didnt got my trucl back until tuesday. They broke 2 wheel studs and bad customer service. Never going back to this place, they also messes up one of my rims🤬

My car started misfiring so I asked a coworker if he knew any legit spots in our area and he suggested ATD. I dropped my car off at 8am to get the spark plugs and coils replaced, engine compression checked, fuel injection cleaning, and an oil change! My car was ready by 4:30pm running as smooth as when I first got it! Honest people doing quality service at fair prices!

I have a rare car, they had the last pair of tires in the country otherwise. William, ordered them next day on the car in. Two hours. William thank you

I have been going here for years. They are my go-to when it comes to getting an oil change and other mechanical issues. Pedro and David are both very friendly guys. Everytime I stop by, even though they are busy fixing other cars, they will stop and do my oil change. It has never taken more than 20 mins for me.Both are knowledgeable so you can ask them anything and they will provide you with tips on how to take care of your car!

Always busy! That says something! My Truck was done a lot sooner then expected, great customer service and good prices!

Rob is a very good guy he help me with my cars and Pedro is a very good and with a lot of knowledge mecanic

I got a flat tire and needed an immediate repair. I called and was told if I got in by 4, was 3:30, they could have me up and running by 6. I slowly drove over and true to their word out by 6.Thats all you can ask for. An honest quote. And an honest time frame. Highly recommend. Will be going back.

I normally do not post reviews, but great trustworthy service deserves to be recognized. Took my car to the Norm Reeves Honda dealership in HB get an oil change and check out my tires because the low air Indicator was on(car was still under warranty). They relayed to me that I had a nail in my tire and it was not patchable, saying I needed a new tire (211$ because they are bigger tires). I took my car to American Tire Depot and they patched my tire for free!!! They also did a break inspection for free, letting me know that I still have more life in my break pads. If you want to take your car to a place you can trust, you should bring your car here!

This was my first time at American Tire Depot. The service was excellent everyone was very polite and helpful I got my tire fixed without issue and will be happy to return next time I have tire needs.

HELPFUL AND TRUSTWORTHYGreat advice, friendly customer service and knowledgeable staff willing to work with your needs and budget. At first, I thought the cost was too high but the Manager, E. De La Cruz Sanchez explained everything thoughtfully and valued my input. I live in the SF area and coming back in a month for additional service. Thank you for helping me out!

This where I also go for all my car needs & the staff is always so friendly with great customer service! Reasonable prices and they don’t try to push you do to more than you need. They also have fast service which makes it less of a hassle to go get my car fixed up! Would recommend to others :)

Awesome experience. Management and workers very personable. My car rides so much better now! Would highly recommend

Good reliable and fast didn’t wait long service was friendly

Great customer service. They go above and beyond to accommodate your vehicle needs. Shout out to management!

Solid place. Came in for new tires on my ram and they were nice, got it done same day, and decent price.

Joe was awesome, I had a nail puncture through the side wall. I needed a new tire. He made it painless. He got the tire for me. Called me and I came down. I was done in less than a 1/2 hour. Thank you Joe!

Service was top-notch and friendly. Brakes, alignment and 2 new tires done quickly. Service mananger Joe was competent and congenial. We will be referring friends and family to this location.

Joe, Al and the whole crew were On It. Best price, excellent service (they were slammed but still kind and courteous- Covid-19 compliant 👍🏻👍🏻👍🏻). I was there at 2pm on a Wednesday and the service time would take about two hours. No worries because there’s a nice sushi restaurant across the way. I had an excellent lunch and my car was coming off the lift as I walked up. Perfect

Great service and really good prices. Thanks for the fast and friendly service

They purposely charge for services they dont perform. Very shady

Got a great deal on MichelinTires. unbelievable service and prices.These people are awesome

Will. Han the Assistant Manager he is very nice, honest and very helpful.

My experience at American Tire Depot was beyond my expectations of excellence. I ended up going to the location on Lakewood Bl and Willow, upon referral from Long Beach bl American tire depot, which is where I normally go. It was 315 on Christmas Eve when I hit a small medium or curb and popped my tire. I spoke to Chris and he checked on my tire size and invited me to come over, and get there by 330pm because that was the latest they could take me. I appreciate Chris for his professionalism, amazing customer service and genuine concern and care that he showed towards me. He really is great at his job, but it felt like it came naturally to him. I’m positive he treats everyone he deals with in the same manner. Thank you again to Chris and all the great team at American Tire Dept.

Fast and easy. Great service.

They were cool I like the service they got to be a little more patient on explaining things to customer just so they know what theyre getting yourself into

Love the customer service!!! Worth the drive from wherever you are at.

I arrived today with a nail in my tire and had forgotten my wallet. They offered to fix it for free. I felt so bad that I didnt have any money to at least tip the guy who helped me. One of the managers, I believe his name was David, lent me $5 so that I get tip his employee because he knew the guy deserved it. I insisted on sending him a Venmo to repay him and then some but he wouldnt let me. I figured the least I could do was write a positive review about my outstanding experience.

American Tire Depot is our go to store for tires. Unmistakably the best quality and value. The personnel are professional & friendly.

Good Service and friendly team.

Nice manager. The remodeling makes it an uneasy experience with ladders and water underfoot.The mechanics were pleasant and explained the needed repairs so that I could understand.The sticker shock was, shocking.

I brought my car in for engine repairs. The manager, Joe, was nothing but helpful and kind. The mechanic, Pedro, took the time to explain his diagnosis and the work he was going to do on my vehicle. They did not oversell and the work was done very quickly. I appreciate the great service I received, thank you!

I am amazed on the service I received at American Tire Depot! They are all about the customer which I was thankful! They are helpful and do not put any pressure on you as a customer. Erlando was great and had my car ready at the time he said it would be done! I give them a 5 Star rating because they are there to serve the customer. As hard as it may be for them working from a bay as there office due to a remodel, it does not hold them back from taking care of the customer. They dont only sell tires but they do oil changes, brakes and front suspension, struts, and shocks! Your service has won a customer for life! Thank you for your great service!

Joe at the Long Beach store was great. He hunted for and obtained a set of 4 BFGoodrich All-Terrain TA KO2 tires for my truck. Apparently, they were not easy to find, and I needed them quickly. I was leaving for a long stay in the mountains where it might snow, and the tires that were on my 4WD truck were terrible in snow. Joe made an extra effort to get the tires before I left. I was also lucky to be able to take advantage of a promotion: buy 3 tires and get the 4th tire free. All in all an excellent experience considering my need to buy 4 new tires.

Cant beat price, service and selection combo.If I need tires again, this is the first place Ill call.

In todays society and stresses of life bad customer service is the norm. I was amazed at the professionalism, know how, and courtesy that I was treated with. I had the opportunity to see the staff and manager not react negatively when a rude customer gave his two cents. Stellar customer service Im recommending all my family and friends.

Mechanics told me about a nail I had in my tire. I called and spoke with Ernesto who said to bring it on it and they would fix it. Ernesto was great! He got me in and out in under an hour! Great service, great guys! Support local businesses! Thanks Ernesto!

Gem of an establishment! The crew was very responsive and thorough. Like most American Tire Depots, the parking lot was full when I arrived. They made their way through the line of cars diligently. I highly recommended buying your tires from this location. Prices are fair and the service is stellar.

I stopped at American Tire Depot because it was the first place I saw when my cars tire popped a few blocks away. I didn’t expect much from them, I was expecting to buy a tire and have to have my car towed, or buy a jack kit and spend a few hundred dollars trying to get my tire fixed and on my vehicle stuck on the side of the road. However, when I walked in I was met by a gentleman named Ernesto. I explained my situation not expecting him to be able to do anything about it but sell me a tire. THE HOSPITALITY I was met with was unreal. He went above and beyond to help me get everything I needed. He let me borrow their jack and his personal tools to get my car tire off and the new one back on. What I thought was gonna be an all day event of running around trying to get the proper tools for this ended up being only 2 hours. Not only did he loan me the tools for free but I purchased the tire for an incredibly low price, with labor included. I was truly surprised and blessed to have gotten this help. Ernesto is a great employee and I would recommend this place to everyone!

I was shopping around for some tires and ended up buying them here . They had the best deal to offer, no where else was I going to pay what I payed for what I got. I left fully satisfied. Customer service was awesome . Definitely recommend.

Pretty easy pretty simple pretty nice people. Overall Nice

Had a slow leak in one tire. ATD fixed it, free of charge! This was my first time visiting the shop. Staff was personable and seemed like real people. I’ll be back when I need new tires.

My experience getting tires with American Tire Depot was smooth and easy. The manager Joe was super friendly and professional. Would definitely recommend to others.

Thank you so much to Joe and Alex who took care of my tire last minute when it got punctured by a nail. I would absolutely recommend this place for your car needs, lovely people and they care about their customers! Thanks again!!