They usually have whatever I go in to get. The store in Livermore has a great framing employee who actually went to school for Art. Her expertise for custom matting & framing is phenomenal. The store is clean, organized & employees helpful.

Great value and suppliesHappy Halloween! 😊

Went in to pick up some cheap containers that are usually on sale. When I got to the register I noticed one of the items were about 30 bucks and tried to use a coupon. The cashier then says the coupon wont work on the item, no biggie. I mention that I don’t want the item anymore and she proceeds to just stand there and not say or do anything for a solid minute. So I again mentioned I wouldn’t like the item anymore and instead of taking it off or even talking she starts texting on her phone. After another minute I just walked out, then she says “so you dont want any of this”? seriously?!?! Even if i did want it I don’t think you’d ring it up for me 😂! Definitely one of the weirdest customer service experiences I’ve had.

I go to Michaels almost as often as I go to the grocery store! 😁I always find everything here for my arts and craft projects. T-shirts, markers, canvases, paint, picture frames, seasonal decor etc. With their coupons and promotions the prices are good, but I can not find anyone to help me if I have a question.

For a Michaels, this location is HUGE! Clean, well-stocked with a large variety to choose from in each section (Yarns, jewelry-making supplies, artificial flowers /greenery, baskets, stamping, scrapbooking, seasonal stuff, home decor, baking supplies, craft supplies, paper, etc). Frames and Custom Framing is at the back of the store. Their classroom /activity room is in the front of the store. This location is quiet.Automatic front and exit sliding doors for easy wheelchair or disability access or pushing a stroller. Diaper changing table in Womens Restroom.Will accept competitor coupons (aka Joanns).Only con: Hard to find a Michaels sales associate on the floor in any of the sections if you have a question or need something. They are mostly at the check out area, up front.

Laid back, cool, customer service is fair..

Michaels Livermore is one of the best Michaels locations in the East Bay. This store is always fully stocked, friendly and helpful associates. I love going for planners and accessories. They also have a great selection of small toys for my sons prize box. Lately Ive been into the floral section of Michaels. A few years ago this Michaels had just opened and they helped me get the flowers for a wedding I coordinated. Tremendous help!!

I did not get the Lady with the Afro from Michaels, I got it on Esty online. Everything else is from Michaels. Its a great place to shop.

I purchased online to pick up in-store, but when I saw how orderly and clean the store was and how large of an inventory they carried I ended up buying way MORE stuff than intended!

I had stopped visiting because of experience I had months ago- where I was sold an as is product that was broken and not clearly marked and cashier told me I could return 😂 it was so annoying and they could have easily apologized and gave me the small $ amount at least in a credit, but they didn’t.Then we went back today and after finally making our way to the cashier we discovered that items marked on sale- weren’t on sale and so we had to go back through and choose other items for our project. Staff wasn’t interested in performing what I would consider honoring the price or maybe a discount, even though the entire shelf still clearly listed the sales price for all items 😆 ...they didn’t even pretend to be apologetic. Was very frustrating. 😳 and we will need to start going a little further to shop an alternate craft store (but not on Sundays lol) or take all our business to Amazon which is usually consistently cheaper. We want to support local but ...Just missed opportunities to provide good service.

Always clean and well stocked

Every kind of art supply. Knowledgeable helpful staff.

Never leave empty-handed. The store is stocked pretty well and organized. The front counter staff is always pleasant. It is my local craft store of choice. Its location is perfect since I do most of my shopping at Trader Joes. I appreciate that they dont have as many exclusions with coupons. I love picking up holiday decor and my card crafting needs. Every now and then I found other little treasures I was not expecting.

Another great place to shop pretty decent customer service as well.

Disclaimer: This is my first time at this store and these are not normal times. I might update this rating after more in-store shopping experiences.My experience: Had a curbside ( covid 19) pickup today that ended up being an in-store one! The phone system is a joke! The number connects to the weird automated system and disconnects automatically in a few seconds with a good bye! I ended up at the back the line. A few other pickup customers just drive off ...

This is one of the coolest store in US market. If you are interested in arts & drawing, youll love this store

Its fully stocked store but not too friendly floor service. Parking is rather limited due to trader joes being next door.

Nice store, had everything I needed and more

LOVE MICHAELS. tons of goodies to play with and help during the quarantine and the staff was so friendly.

Love the store everyone there so kind and helpful

Love the deals.

Very good customer service

Love coming here when I need crafting supplies or holiday decor. They usually have a sale going on or coupons which is always great.

Michaels always has a great selection of products at fair prices and their customer service is very nice. Everything is easy to find and there are lots of discounts always.

Great location and staff is always helpful. Inventory is well stocked and love that I can get a wide variety of crafts and decor items.

Great savings & clearance prices

Fantastic location of a fantastic store. Well staffed, clean restrooms, and well organized store. Awesome sale prices as long as you sign up on line or at registers. Clearance aisles are always a great area to check out, super duper buys with the feel of a treasure hunt. Lots of fun new crafts to discover and everything you need on hand to get started. Classes are also offered on a variety of subjects from cake decorating to scrapbooking to painting to beading. Also feature children craft classes for the younger crowd. Little known fact is you can rent their classrooms for birthday party. The prices for all these things is fair if not better then competition out there.

The store is always clean, and orderly. Obviously someone can have an off day but yesterday, this woman stocking the yarn Dept. Seemed over worked, as I asked her a question & she snapped at me,That she didnt know I assume she was someone in charge as she was the only one on her radio constantly. Im sorry, after a career in retail I try to give people the benefit of what I dont know is going on but also learned every customer is important. I hope she has a better day today!!!!!

Middle of the week, middle of the day, a long long line while the whole checkout person was apparently processing a complicated return. Im sure it is a great store sometimes, but I really just stopped in to use the restroom and but some knitting needles. After twelve minutes at least waiting. I put the needles down and left. If you were there on a lunch hour, youd have wasted much of your time. Maybe they could watch whats going on in the store.

Great store. Much better selection than the Dublin location.

I like the new store its nice and big as far as arts and craft stores go. Other stores like these have closed down in the area si it is nice to have one in the neighborhood. The staff was really friendly during my first visit which was nice for me. Go get yo art and creativity on. You got kids who have school projects they got what you need bro.

Pretty well stocked, staff could know the products better, though... 🤷‍♀️😘✌

Love this Michaels! This location is clean, quiet and fully stocked. There is a large parking lot out front. Easily accessible from Stanley Dr. Great place for crafts, gifts, rainy day activities and classes.

Store is neat and tidy, the store always has clean restrooms helpful employees and tidy shelves. Its always been easy to find items I need here between the layout and employees.

Excellent customer service, clean store and well stocked.

Took some time to have staff retrieve my online order.

I can always find whatever I need and then some and if I need help finding something someones always right there to help and locations close to my house easy access for the handicapped and not handicapped

Like the store. Always find what Im looking for. Checkout girls friendly and helpful.

So few people working here... the two employees I did see were very nice and helpful, but Michaels, employ more people!

Always have what you need and great customer service !

Well stocked, usually have sales items and nice employees

The staff here are wonderful. A woman named Miroslava seemed to have every aisle memorized so she could easily point someone in the direction of their search. The people at the registers are friendly.It’s a shame they seem overworked and a bit under appreciated. The cashier and the Miroslava both looked like they could use a sit down in a quiet place with a tasty beverage. There should really be more staff around the store to provide assistance and spread the workload, essentially during the holiday season.

Very well maintained. The variety of home decor items is large

Great service. Staff is so nice and they have LOTS of craft supplies.

Clean location...

The staff was very friendly and helped me to find some of the interesting craft items.

Amazing art store has a little bit of everything with great prices

Great selection of painting supplies, high quality brushes and paint brands all the way to craft. Expensive but always find a lot of sales & coupons that make it look like good prices.

I always enjoy looking all the art supplies

Great place for school projects, craft etc.

Love everything except they are not carrying Sizzix anymore. Cricut is rolling the world of die cutting and i dont have any interest in that.

Nice staff they know were everything is and well organized.

Picture framed used coupon they did a great job took 2 weeks as promised

Good deals.. Great customer service!

They always have what I am looking for.

I wasnt very sure of what I needed for my very first mold and casting project and either was the associate who helped me, but she took her time away from stocking and we both walked through a video on YouTube. Found EVERYTHING I needed to complete my project.

Great Choice!

The best craft store out there, but the prices are kind of higher than Id prefer

Welcome to Livermore... This is so welcome here.. Were excited to have them in Livermore for all of our crafty friends

Fun classes great store for finding craft and decor supplies

A good place for art lovers. We get every related items there

The only Michaels in the bay area with a large and consistent selection.

Great in and out thanks to the app.

I usually love just browsing this store but I was looking for two things in particular that day, macrame jute, and suncatchers. They did not carry either product except for a few Donald Duck suncatchers. I didnt think these were really strange items to expect to find at Michaels especially when their name pop ups when you Google, where to buy macrame jute in Livermore. I was really disappointed. I havent done Macrame in years but usually you can find whatever you need in craft supplies at Michaels. The one employee I asked to help me locate these items called some other person who quickly gave the location of where the products would be if they carried them, but to no avail. Usually the line at the cash register is long but not this time. You will always get a discount coupon when you checkout, so buy something, get your coupon and finish your shopping to save money. Usually a store I very much enjoy but not this time.

Lots of miscellaneous items

Offers a variety of crafting items. Carries a large selection of yarn.

Nice store decent selection friendly staff

Best Michaels around.

Good selection and they will work with you on the price. Delivery usually included. Go in and ask for Dean.

They are really bad at restocking certain items. Old and opened paints found on shelf for sale.

Best Craft Store!

Found everything my daughter needed to put her project for school together

Large selection of all sorts of craft materials and decorations for the various holidays. Keep an eye out for when things go on sale. Before Halloween, they had fall decorations for up to 70% off.

Best craft store ever

Easy park. Not as busy

You can find anthing for your Crafts at Michaels

Nice collection but expensive. Many items are much more reasonable in Amazon.

I dont want to do this anymore so please stop

Great sales and awesome selection!

Friendly staff, good sales

Lots of art supplies

Love it here!

Love this store!

Their prices are great

A crafty place

Carries the same furniture as other places.

Never disappointed

Small store. They dont carry a lot of items. VERY FRIENDLY, couldnt ask for a more courteous staff. Thats why I always try them first.

Its Michaels, do I need to say more?

Love

Assorted and nice place

I love that store. I just dont understand why they only sell 1 type of magic needle (punch needle) the thinnest and smallest. I was looking for the xl and I found that they only sold a little girl

It is good