I have called and its been almost 2 weeks..I ordered supplies for in home oxygen supplies..Now a defective recording. Cant get through to a HUMAN REPRESENTATIVE.I Have no other alternative. I just need to figure out what to do now.So. a D disappointed

The Littleton team are great.Things were clearly explained and a time set for testing equipment delivery. No one wants to hear that they need help with oxygen but I feel a deep appreciation for the two consultants that got my call. Lucky to have gotten their help. Sharon

Never brings enough tanks for delivery to my special needs brother even though it is ordered and outlined what we need per week. Constant battle with Customer Service with them trying to tell us that we are simply wrong. They are right. And not working with anything. If we could we would 100% switch elsewhere but due to insurance, the battle continues.

Apria is the Worst for customer service I’ve ever had. Kaiser should go with a different supplier for respiratory support.

So far I guess I’m one of the few that’s had a positive experience with Apria. Cpap, supplies, and new mask cushions have arrived on time and accurately. Everyone I have spoken with on the phone has been nice and helpful. No issues, will post updates if anything comes up.

Total scam! These people are liars and crooks.

This office has had me arguing and fighting with them for years now my doctor ordered a new machine for me in February. Never showed up, then I get a bill last month 3 months later saying they already dropped it off. Which it hasnt. Then now Im told someone will be here to check it see if Im lieing, he never showed up 3 days later they tell me he was here twice but since my outter doors are locked he couldnt get in so instead of calling me to let him in he left. Which I told the lady the day before that he would have to call me. I said it 5 times. It wasnt even in the notes. Come on do better. Peoples lives are at risk.

Quick, easy, friendly, helpful. I had lots of complaints years back but feel as though they have made a turn and now are an easy company to deal with.

Rented a hospital bed through my insurance company. The bed was returned as scheduled for pickup yet I was sent a letter saying that I did not return the bed. The bed was picked up and I signed for it. I called Apria and they informed me that this is a standard letter that goes out whenever they rent equipment because people dont like to return the equipment. Really? This is a very inappropriate way of doing businessThe delivery and the pickup were both handled inappropriately as well. One driver got upset about being asked to wear booties in my house and the other driver never even brought booties. After my bed was picked up on the 14th of December I called and asked to speak to a manager regarding the problems with the pickup and deliveries and no one bothered to call me back. My insurance company also ordered crutches for me in February they were delivered to the wrong address but Apria decided to hound me viciously to bill me for items not received. This is very status quo for Apria. Please note that Apria has numerous negative reviews and theres a reason for this. Apria only cares about the big insurance companies and collecting money they dont care about the patients.

It is impossible to reach their office. I am typically on hold for an hour and then disconnected. When I leave a message, they don’t get back to me. How can a company that provides needed equipment like oxygen be closed on weekends and evenings? Horrible and completely not acceptable service.

We were very pleased with the customer service at this location. We told Linda what wed left at home + she had it at the location waiting for us.

I must say Miss ashley and Miss eshia were such an amazing and sweet and did and did an exellent job with communicating and helping me slove problems with my machine and very much courteous with me they had on mask and gloves and thought ahead 2 most beautiful ladies thanks alll

Don’t ever use Apria. 1st try. Wrong mask. 2nd try. Wrong mask. Asked for credits. Not applied. Spending more than 2 hours trying to resolve these wrong orders. Do I try a third time? Unreal. This company should not be allowed to function this way.

I have waited for over a month to receive my order. My mask never came and I explained numerous time my old mask tore and its urgent that I get my replacement because I cant sleep well without my mask. Ive been hung up on and told it was being replaced. Finally I was told the prescription wasnt completed. I explained I have a new Doctor but was never told my prescription was sent to my old doctor. My new doctor completed the script but I was told it was incomplete after waiting a week. He sent in the new script but still havent received anything. I keep calling but no one seems to help or call me back. Its a medical emergency for me. Im fatigued every day because my old mask leaks.PLEASE HELP.

NEVER USE THIS COMPANY!!! They do not care about you and are INCOMPETENT! They should NOT be allowed to stay in business of lifesaving equipment like oxygen. Anytime you go to the Dr., hospital, or urgent care - tell them NOT to use #Apria_isincompetent

Rather than come pick up their equipment that is no longer needed by a customer, they continue to send bills upon bills and then hire a collection agency.Incompetent, irresponsible and unfair.A negative 5 stars.Thieves and morons.

I returned equipment on 11/6/20.They continue to charge me for the equipment.When I questioned the charges, the agent Troy insisted those are legitimate charges.He was confrontational, rude and argumentative making me feel that I am trying to cheat Apria for mere $ 1.65.When I gave him the work order # he could find that the equipment was indeed returned on 11/6/20, but their system did not update that information and will refund the charges.My concern was I would get charged for ever if this is not taken care of now.I wanted to speak to his supervisor and he questioned why I wanted to do that.At the end he said all supervisors are busy and one of them will call back.This phone conversation was recorded by Apria as per their routine policy and can be confirmed by the Apria.

Terrible company. I have spoken to a few people regarding equipment returned in January. Father passed in December 2020. As of 4/1/21 there have been 5 people here to collect already returned equipment. They will deal with Kaiser insurance and an attorney.

What a scam company. Charge 3 times what the price on amazon is and just randomly bill your card without sending a bill.

I have been evacuated from my home in Estes Park due to fires. The Red Cross contacted Apria in Littleton to try to get me a oxygen concentrator to use at the hotel they have so graciously put me up in. They asked the red cross to have me contact my Dr to get a script, I did, then asked me to call with my insurance information....when I called Apria main number, I was hung up on 3 times...I finally got a direct number and the woman who answered was very rude and told me without a script she didnt need my information...my dr then called to get the fax for the script and was told they never heard of me so they didnt need the script! WHAT A CLUSTA! I will NEVER use Apria!!!!

Very professional staff. Good service. Seen promptly and with respect. Paperwork will take you quite a long time, to fill.

The local staff is very nice, even though theyre usually having to calm patients upset at the (usually not local) customer service agent who gave them incorrect info or had them on hold for an hour and change.If there are questions that need answered, its best to go to the branch and get a comprehensive answer face-to-face rather than call the main number and get a rep who doesnt even live in the state.A lot of negative reviews are stemming from a lack of communication within, which does have weight to its allegation, but if its not too inconvenient to go to the branch that is the best and fastest way to get what is needed taken care of all at one time with friendly representatives who are happy to help.Say hi to Patti at the front desk!

Now I see why Apria is the preferred provider of Humana. Been trying to order CPAP supplies for two weeks now and it has been mission impossible. Insurance does not have to pay for anything if you cant even place and order. What a joke of a company.

This is a horrible company, and I advice anyone wanting to use them not too! Especially if youre needing oxygen for your new born. So make sure to ask your doctor to get oxygen from anyone other than Apria. Heres what happened to my family, its a long read, but worth it! Day one of coming home with our new born they called me, at 10:30pm, pretty late in my opinion. The lady asked if we needed more oxygen, I told her we were given only one full tank from our doctor so more would be needed soon, Im guessing she considered that as a no, I waited two weeks for more, I called all the time, my doctor finally calls, and tells me they said I cancelled it, which is funny, because what happened yesterday, according to the company only a doctor can cancel the subscription. I waited so long for them to deliver more I had to take my new born to a firehouse to get working oxygen! I finally drove to a location myself to get tanks, where I was treated horribly by the lady at the front desk. They finally delivered two days after that, and even he was rude and didnt leave more tubs or tabs I finally had to use band-aids to hold the oxygen in my childs nose.... Here it is January of 2020, this took place in October of 2019, during the last 3 months, I never received any courtesy calls asking if we needed more tubs, or tabs for my new borns cheeks, or even more tanks. Early November my child was taken off oxygen, the doctor, in front of me, put in the order for the oxygen to be picked up as it was no longer needed, they never came. I finally called, begging them to come get it, they said it wasnt approved by my doctor, but wait, the first day they claimed I cancelled it myself, but now they wont come get it? They finally agreed to come get it. I was at work, so my sister stayed at the house to wait, they never called to say when theyd be there, and randomly showed up, even though I advised them to call, for the oxygen is at my mothers who is handy-capped. The man handed my sister papers to sign, she asked him to explain what she was signing, he ignored her, she said she wasnt signing what she didnt understand or know what it was, at which point the man ripped the paper out of her hand, walked back to his truck saying he wasnt taking the oxygen. My sister called me, and luckily the man was still parked in our driveway so I was able to talk to him, though he wouldnt talk to me, just kept saying he wasnt taking any oxygen away and was very hateful. I then called the main office, the first person I spoke to was very snippy with me, saying I needed to calm down and be nice. Seriously? I then talked who Im guessing is a manager, and he himself was very rude and didnt give two flying ducks about my complaints. And the funny thing is? They came back for the oxygen tanks today, after the tanks sat in my driveway, all afternoon, all night, and all morning, they didnt ring the doorbell, I didnt sign papers. So really Apria? Really? Why couldnt you take them yesterday if you didnt want signed papers? This is a horrid company to deal with. More drama than anyone needs. So please do yourself a favor, and dont bother using them.

Apria was the most difficult company that I have ever had to deal with. They dont show up when they say they will and then they send their subcontractors for delivery and pick up services without giving these people the full picture of what was needed. One of these subcontracting delivery/pickup companies came today and his name is Mustafa. I gave him an earful because Apria had told me they would be back on Monday because they couldnt take everything last Friday. This man listened to my rant and apologized for something that truly wasnt his fault. He is not responsible for the lousy customer service of Apria, yet, this wonderful man was professional and took all the bottles that were meant to be out this past month even though it meant he had to go back to the warehouse to unload all of mine before he could continue on with his day. I Commend this man for his understanding and taking my rant with grace.

Avoid working with this company or order everything you need for a month supply plus back up at a time otherwise youll be on the phone with them nearly everyday to follow up on progress because they will not.Horrible system. Customer service reps have always been polite but are only accurate or helpful 1 out 10 times.Apria is unable to deliver oxygen or sleep test equipment on-time let alone same day it was scheduled to arrive.Multiple times in the past two months I have had to call and follow up nearly daily on our order for tender grips to be delivered for my infant son. An extremely necessary item to keep his nasal cannula in place.Apria also messed up the data from a sleep test and it had to be completed over a second time. It took another two weeks for them to get their side straightened out and again....machine was not delivered day they said it would be and I had to jump through hoops to get it.Test results for the second time around were not sent to the doctor for over a week!!!! Took two phone calls a day to Apria for 4 days to get them to fax the results to the doctors office.

I had a great experience with the team in the Littleton location. We had a rather complicated situation regarding an oxygen tank for my mother-in-law who was visiting from out of state. While Apria was not able to provide the oxygen for insurance reasons, they did everything possible to help us make it work. When they physicians office was slow in sending the prescription, an Apria representative called and got it. When insurance became an obstacle, they found another company to potentially supply the oxygen. They then called me to explain the situation, apologize for the inconvenience, and explain how they had proactively solved the problem. Couldnt be more impressed!

The front desk was so helpful. I needed a piece of equipment, minor, for my cpap that I left at home. The front desk was extremely helpful even called a retail provider to check if they had what I needed. Their efforts allowed me to have a perfect night sleep. My wife and I thank you.

I got my CPAP supplies from Apria And their computerized service called me. Half a dozen times every single day for 7 weeks on a $0 balance I finally got ahold of someone yesterday and they said they would remove me from their Auto call list. So I was surprised when they called me this morning. And ask for me to pay the late fee on my $0 balance. I dont understand how I could accumulate a late fee when I didnt know anyting. These people are a bunch of morons avoid them at all cost.

Should be negative 4 stars. There is no such thing as customer service at Apria Healthcare. When you call, once you finally get through the mulitiple layers of automated responses, if you are able to understand the non-native English of the agent, you will be put on a brief hold, then told that there is no one available and to leave a call-back number; however, no one will call you back. There is one respiratory therapist at this location who was very helpful and acknowledged how bad the customer service is.

My son recently moved back home. This afternoon hes having some breathing issues and he needed a breathing treatment.We found that his nebulizer was missing the oxygen tubing. I looked on line to see if we could purchase one at Walgreens but they do not sell hosing.I remembered that I drive by this Apria office every day so we drove directly there and arrived 15 minutes before they closed for the weekend.The 2 ladies at the front desk were extremely pleasant and helpful. We left 5 minutes later with the required tubing.My son is receiving his treatment as I write this review, 30 minutes after we left Apria.Thank you ladies!

Incompetent and annoying call center workers. Entire process to order replacement medical supplies takes multiple phone calls of repeated questions, because the workers cant notate anything correctly within the system. Took over 5 hours and speaking to multiple people to find out supplies have been sent out. Good thing it wasnt an emergency for us, and we ordered early. We have also had Major Medical in the past, and while we did have a few issues with them, nothing compares to this process to order supplies. This process NEEDS to be streamlined a little more. ***Update, 4 days since I placed orders and while I was told I would receive in overnight FedEx I am still waiting on much needed supplies. What a joke!

BEYOND HORRIBLE CUSTOMER SERVICE!! 2 days with multiple calls demanding I pay a co-pay before equipment would be delivered!! Even had my insurance call on my behalf TWICE to let them know that the compressor was 100% covered, NO CO-PAY!! Plus, the amount kept changing once $106, another $52 and YET another CLOSE TO $200!! Finally found someone (JAMZ) who actually took the time to figure it out!! I will purchase my equipment and supplies from somewhere else in the future... I think they actually forget we HAVE CHOICES!!

When I first was ordered oxygen at night, I waited a week for them to deliver the oxygen concentrater. I live in the same community and they could not get it out to me. Now, I want to return it myself because it will probably take 2 weeks for them to pick it up and I will be billed while waiting. I cannot get a hold of anyone. Very poor business!

Overnight oximetry testing was simple, quick, and really quite painless. I appreciate the timely manner my test was completed in.Thanks Apria!

This is the worst company that has ever existed in the history of companies, the fact that they are in charge of peoples oxygen is the most ridiculous concept. I have been dealing with this company for far longer than I should, mainly because I cannot get one person to call me back to schedule an overnight study for my five-month-old. Whenever you call them, all you get is someone in a different country that tells you that they can’t get a hold of anyone in the office and they will send an email… No one responds to any of the emails, and when they finally do call you back… No one can do their job properly. I’ve never hated dealing with the company more in my entire life, I hope that someone finally runs them out of business. Don’t trust them with your lives, You’ll be dead before someone actually called you back. I’m to the point where I’m going to escalate this to the news channel as well, because it is ridiculous a company like this should even exist.

The lady in the front and the manager whom i didnt get her name are the best they went abive and beyond to find my equipment and look into a bill i was being charged for cause corporate said i had medicade. Thanks yall

Wow. Been waiting for their tech to deliver oxygen. They said they would be here in less than 3 hours. Did not show up and when we called Aishae the supervisor said that she could not tell us when they would be here and would have technician call us. After another call to Michelle this time the Tech called to say he just just got notified of the order. Four hours after we originally called. He will be here in an hour. Leaving us less then an hour of 02. What a terrible company.

If I could give no stars I would. I spoke with some lady by the name of Alex who seemed clueless and was extremely rude when inquiring information on my grandmothers behalf. If you can avoid this location save your self from encountering rude people.

I would give zero if that was an option. A bill was sent without details so I called - nobody had an answer after 1.5 hours of waiting. More calls and more waiting - a lot more waiting! Apria blamed others when it actually turned out to be a bill from Apria. This is the most unorganized company Ive ever had to deal with. Find other options.

They have no clue what theyre doing! One hand as no idea what the other is doing and the communication with clients is the worst!

On hold for extended periods of time, then get disconnected. Answer the phone!!!!

The man who answered the phone was rude. Not helpful in the least. I finally had enough of his disrespect and hung up.

I was instructed to call on this day - and I have been on hold for 36 minutes. They do not show an email or alternate way of contacting this office.

Apria saved my life!