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Genuine Auto Repair
5756 S Lowell Blvd, Littleton, CO 80123, United States
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Genuine Auto Repair
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Ev
Review №1

I cannot say enough good things about Genuine and how well they treat their customers. They caught an issue with my Subarus transmission and luckily was still under warranty so they told us to take it to a Subaru dealer that could honor the warranty. The Subaru dealer (Groove Subaru in Englewood) has been AWFUL and Im beyond grateful to Genuine for essentially going to bat for us and giving us the details we need to push Groove to honor the warranty and do the job right! Outstanding customer service is all I can say. Ive never trusted a mechanic or auto shop until these last few visits Ive had with Genuine - I highly recommend Genuine!

Ke
Review №2

These guys are the best in the business! With the constant updates and detailed descriptions they make you feel like you are the most important customer that they have! Heather is very knowledgeable and has mastery level skills with extended warranties, along with Dans exceptional workmanship Genuine Auto will become your go to garage for your vehicle as it has become mine.

Sc
Review №3

I came in without an appointment as a first time customer. I anticipated leaving the car for a day or two as a result. I got an easy to understand evaluation of the car, including the items I had asked for and an honest assessment of each item. We agreed on what to repair and the work was done the same day with no surprises.

Am
Review №4

The best experience I’ve ever had at an auto shop. They are very personable and friendly and know what they are doing. I won’t take my cars anywhere else.

Pr
Review №5

Dan and Heather are the most honest and most professional mechanics I have ever met. I went to Genuine Auto Repair to get a third opinion on my rack opinion. One shop said to replace it and another one said not to replace it. I wasn’t sure what was true and not. I took it to genuine auto repair and was amazed how professional and honest Dan and Heather were. I recommend Genuine Auto Repair to anyone because they are not going to rip you off or suggest any parts that don’t need to be fixed right now. They will show you what needs to be fixed and what doesn’t on your car. I will be coming back here from now on because of their honesty and how much they care about their customers.

Le
Review №6

Exceptional knowledge, feedback and service for my 2006 F 150 Ford truck. Trust is hard to come by these days; Heather and Dan have mine. Ill be back with any vehicle service issues Ill have in the future. You can not go wrong. Give them a call. Youll be very surprised at how good they are.

Br
Review №7

It was great experience having my car repaired at Genuine Auto. They did a through inspection of my car and were honest about what needed to be repaired now and what could wait. When I did let them know what I wanted to be fixed, they waived the labor charges on some items that would be removed in the process of making the original repair. They also had great communication when the schedule had to be changed. I will be taking all of my vehicles here for future maintenance or repairs.

Br
Review №8

Great people! Took in my forrester. They found the issue was likely covered under factory warranty and referred me to dealership to fix. Charged me nothing. I appreciate that honesty and help.

Br
Review №9

GAS installed a reconditioned hybrid battery in my 2008 Ford Escape & did a complete diagnostic. I was very impressed & pleased with their service.

JP
Review №10

Doctors for your car. Ive been to numerous German car specialists who just let the computer tell them what to do, instead of really getting at the root of the mechanical problem. My BMW diesel is a troublesome car. The other shops seemed to throw parts at it, but did not properly diagnose the problem. Heather, Dan, and the team were like medical professionals searching out the root cause of my vehicles illness. It looks like they cured it without transplanting a lot of expensive parts. Heather explained the repair and showed me the actual replaced part, and gave me tips to help keep a my high maintenance vehicle out of the shop. Their price was competitive and lower than other specialty shops in the south metro area. They also provided a loaner vehicle.

Bi
Review №11

Upright, honest, new the cost up front with no surprises. Would definitely use and recommend them again.

To
Review №12

Heather is great at explaining the process and why certain parts are better when getting repairs.

Si
Review №13

Heather is the best! Very polite and knowledgeable, I don’t really know much about car engines, and she took the time to explain what needed to be done and why, she even sent one of her employees to pick me up to get my car when it was ready, she showed me what was done, on the computer and even opened the hood to show me where the new parts were located, I highly recommend this business!!

Br
Review №14

Amazing. They are some of the best people I have ever met. It was a true pleasure being helped by Heather. Thank God for you and your family. I wish you guys the best!

Ky
Review №15

The team did a great job on my truck. They kept me informed on their progress every step of the way. They took the time to be sure everything was done right. They kept the project on budget and still made sure to keep the quality of their work. My truck runs like a dream. Thank you so much.

Li
Review №16

Nicest people, truly care about their customers and take the time to thoroughly investigate the problem. This will be the shop I take my vehicle to from now on.

Gr
Review №17

Genuine Auto Repair provided an honest evaluation of my car’s needs, along with recommendations on how to proceed with some difficult decisions. They put my needs above their potential profit gain. They were very thorough in their explanations, making sure all of my questions were answered. I wholeheartedly recommend Genuine Auto Repair and will definitely utilize their services for future car needs.

Ed
Review №18

I was referred here after a local dealership tried to gouge me on labor. Heather answered the phone and really knows her stuff! She was extremely familiar with my issue and helped me understand what was needed. Great communication throughout the entire process. The car is running better than ever. I would not hesitate to recommend Genuine Auto Repair — I’ll be going there first from now on!

Je
Review №19

I typically go to chain/franchise auto shops, but I knew I had some major stuff wrong with my car and I’m planning on selling it soon so I needed an honest and fair opinion. A friend referred me to Genuine and I couldn’t have be more pleased. Huge plus that I was able to use their loaner car while my car was getting fixed. Heather and Dan are great!! :)

Sc
Review №20

Good service, fast and responsive. Looking forward to having you service all my vehicles.

Pa
Review №21

Had a great experience here, I brought my car in for an alignment, they assessed the vehicle, and were honest in reporting back that an alignment wasnt going to fix my problem and instead explained and offered to provide the right kind of repair. The prices are very reasonable, and they were spot on in estimating the time needed for the repairs.

Ha
Review №22

These guys are great! Competent, quick, friendly, and ethical.

Jo
Review №23

So I had some serious problems with my car but not alot of money. Genuine auto worked with me. I got almost 1500$ in repairs and they did a payment plan and got me back rolling. I drive alot! So I need my vehicle. Theyre the best mechanic Ive ever been to and will never use another. They take pictures and videos and sit down and explain everything to you. They have my business for life!

Te
Review №24

I took my car down to Genuine Auto Repair. Dan did a great job fixing various things on my car. These folks are very nice and honest. This is definitely a place where you can trust your mechanic!

Ly
Review №25

Dan Heather and Sandra were friendly and caring and went out of their way to work on my car quickly. I highly recommend them to anyone who needs help with their car.

Ma
Review №26

They were very professional and knowledgeable about my vehicle issues. They Checked everything over on the vehicle to make sure everything is running properly. Prices are fair and reasonable. Great company!

Na
Review №27

This is the best automotive service I have ever experienced! Their professionalism, thoroughness, and friendliness are second to none. I have had a significant amount of work done on my car by Heather, Dan, and their team, and have been singularly impressed at every turn. They have my total confidence.

Br
Review №28

Awesome group of people that really helpedMe get back on the road ASAP!!

Me
Review №29

By far the best auto service I have ever received! I brought my car in for a few different issues and received a detailed report explaining their findings. Given the age and mileage of the car, Heather and Dan were able to walk me through my options given how much longer I would like to keep the car. They were extremely thorough, knowledgable, and willing to take the time to talk with me.

Ma
Review №30

Outstanding!!! That summarizes in one word our experience with Genuine Auto Repair. With six cars and seven drivers in our family, finding an honest, reliable, thorough, and reasonably priced auto repair shop is very important to us, and we’ve finally found one that does it all. Heather & Dan offer a winning formula when it comes to auto repair. They are very thorough in their inspection, do an excellent job of explaining the issues and what its going to take to fix/repair the vehicle, all while doing outstanding work and finding ways to do the repairs as economically as possible. And best of all, they are kind, honest, nice, hard-working people who go the extra mile to make sure that their customers continue coming back and recommending their shop to others. In this day and age, it’s hard to find a business that truly does it all the right way, but Dan & Heather with Genuine Auto Repair really care about their customers and the long-term relationship that they desire to have with their customers. Just read a few of their reviews and you will see why everyone they do business with loves them. Thanks Dan & Heather!!!

Ta
Review №31

Best mechanic shop I’ve ever been to, would never take my car any where else! Honest and trustworthy! 100 percent recommend this shop!

Ro
Review №32

Check engine light. Indicated possible catalytic converter. Was able to clean contact points, light has remained off for 2 wks with no problems. Im pleased with the service, nd speed.

Me
Review №33

Heather, Dan, and their crew are the best! We drive from Arvada to have our vehicles serviced at Genuine, because they are trustworthy and determined to keep us safe on the road.

Ja
Review №34

This garage is great. The owner went above and beyond to fix my truck and explain everything along the way. Couldnt be happier with the transparency and service that I received. Would highly recommend this place to anyone in need of great garage.

Le
Review №35

This place is amazing! The owners ABSOLUTELY went above & beyond for me! I think we have all had our share of bad encounters with auto repair. I recently bought a vehicle that I love & did my research to find a mechanic who would value my business! I feel completely at ease in putting my car in the hands of Genuine Auto Repair! Thank you Heather & Dan for bringing honesty, integrity & excellent customer service to an industry where in my opinion, it is often lacking.

Br
Review №36

I brought my SUV in here after it broke down on a cross country move. It needed a whole lot of work to get me back on the road, and Heather went to work finding me the most reasonable way to get the parts and the work done that it needed. After the work was thought to be completed, my recently repaired drive shaft failed, and they worked quickly to get the part replaced under warranty and get me back on the road that same day. They seem to take a personal interest in their clients’ circumstances, and I knew they wanted as much as I did to get me to my new home! I made it, and I don’t know if I would have if I had brought my vehicle anywhere else.

Ja
Review №37

Absolutely amazing customer care and keeping the customer notified about what is happening at all times. I one hundred percent will be going back if I ever need to soon I am over grateful I chose this place. Amazing people! Great work!

su
Review №38

Got in my car one morning and it wouldn’t turn over- called Genuine- they told us options for getting a tow to their shop and delivered the sad news about my engine in a way I understood, gave me options and recommendations and then were totally patient with us while we figured out what we wanted to do. Will definitely be back.

De
Review №39

Was very welcoming made sure to find the root of the problem and gotten it taken care of for me real good people and I recommend everyone that dont want to get worked over and treated fairly to go check them out trust u wont be disappointed

Jo
Review №40

Great work, Great Service, Heather explained everything in detail. All around fantastic experience

Si
Review №41

The service here was unbeatable. Heather was so welcoming and accommodating and was extremely personable and kind. She and Dan walked me to my car to show me the damage and was helpful in explaining the issue which is an amazing step in customer service because I do not know cars at all. Besides waiting for parts, which was no big deal at all, Service was quick and painless and my breaks are functioning like theyre brand new. Give Heather and Dan your business, you wont regret it.

Mi
Review №42

Heather and Dan are great. They know their stuff and provide excellent service. Thanks!

Pa
Review №43

Heather and Dan treated us more like friends than customers. We had several fixes we needed to our family van while we were out of town. They went the extra mile to make sure we werent without the car when we returned and well beyond what any other shop experience I have ever had or experienced. They even worked with us on options to reduce costs on some repairs. Thank you!

Br
Review №44

I would highly recommend this shop for any of your auto needs! The lobby and shop are very clean and comfortable. Heather does an amazing job at keeping you up to date of everything along the way. They even went over and above by taking my vehicle down to the emissions testing facility to MAKE SURE it passes emissions. One more thing off my plate! Do yourself a favor, swing in next time you need something looked at or taken care of, you won’t be disappointed. Not your average Auto Repair Shop

Ya
Review №45

This place is amazing so blessed to have gotten directed to this place!!! From the owners and the service theres no strong words to explain how they really care for their customers it really shows in their customer service to the service they do on your vehicle most of all that I really appreciate is their honesty( mind blowing ) its been nothing but great experience thank you

Pa
Review №46

They did a great job not only fixing my vehicle but giving me options available. I normally do my own work but they really did a spectacular job and it runs better than evr. Highly recommend them to anyone!

To
Review №47

Excellent customer service. Genuinely humble people. Very helpful and honest. Theyll make you feel like family!

Ca
Review №48

This shop really is the friendliest auto service! Staff is professional, friendly and knowledgeable.

Mi
Review №49

Genuine Auto Repair isnt just another repair shop you can lump in with the others around town...I found Heather and Dan after calling 6 repair shops in the area. One shop even said i would have to bring the car in so they could inspect it before they could even give me an estimate.. What?Not Dan. He knew exactly what it would take to do the job and how quickly he could knock it out.Great I thought Ill be paying for that expertise in their hourly rate...I was wrong..Despite having multiple decades of experience in the industry, they had the best prices out of all the shops I checked.And when I dropped it off, they made sure to get the repair done in less time than they quoted, even tho there was more work to do than they anticipated....BUT my bill was still the same even though they did extra work.We just want to take care of people and their cars! Heather told me.That made me curious and after a brief chat with Heather about what its like starting a new venture and all they are doing to create a local shop thats different.I can honestly say ...They Literally go out of their way to make sure they are priced more affordably than anyone else and take the time to create an experience that is above and beyond.

Br
Review №50

I am from out of town but my car broke down in Denver. I called genuine auto and they were amazing. They responded quickly and got my car running again the next day! Knowledgeable, professional and so helpful! Highly recommend!

Be
Review №51

Friendly family owned business. Great service and really cared about cost and quality. They compared OEM, after market, and salvage parts for me. Their use of technology was great. They were able to send an inspection report including notes and photos to my phone and walked me through the options.

Je
Review №52

Prices are very reasonable, service is quick, top notch customer service, very hospitable and helpful. One of the cleanest shops I have seen. This family owned shop took care of me like none other. I brought in my car without having an appointment on a day they were already pretty busy and didnt expect to be able to work on it for a while but they got to work as soon as I gave them my keys and offered to help me find an Uber.

Ju
Review №53

Our 2007 Toyota Camry Hybrid battery DIED. Dragged it to Toyota dealership and they said, “yep, battery’s toast. $5700 for new battery & install”. 😳Guess Toyota thinks everyone who owns a Hybrid car is wealthy. We are NOT. Went online and found batteries for less site. They had a list of qualified shops to do the battery replacement & core return. We called around and found Genuine Auto Repair. As soon as we spoke with Heather, we knew this shop was professionally run & experienced in handling our problem for a price that was fair. Heather stayed in contact with us, told us when battery artived & updated when done (less than a day from receiving battery).My husband is a wrench and has worked on all of our vehicles since we were kids. He accepts computer cars are going beyond what he’s comfortable working on. Based on our experience with Genuine, we feel we’ve found a shop with HONEST FOLKS who need to make a living but aren’t out to gouge customers like dealerships and chain repair shops.Thank you, Genuine Auto, for treating us like family. You are now our Trusted Car Repair team!!

Je
Review №54

I had a huge issue with the motor in my GMC. My father in-law referred me to them. This place is amazing. I needed a new motor but after they took the old one out and inspect there were other issues. The manifold was cracked and so on. Long story short they replaced the motor and fixed the other issues. Very professional and the work is on point. They are very knowledgeable and honest which you don’t find much anymore. I would highly recommend the guys to anyone.

Gi
Review №55

Love this place! Heather was great at explaining everything so I knew exactly what they were repairing and why. Very informative, great price, worked with my finances and my car has ran great every since! Highly recommend.

Ka
Review №56

I was very pleased with my experience at Genuine Auto Repair. Heather was courteous and explained what was to be done to my 2013 Honda Fit. Dan performed all of the maintenance that needed to be done. He also checked my brakes and adjusted the back. I am confident that I will be back again. This business is honest and reliable. Give them your business. You wont be disappointed.

Ca
Review №57

Heather at Genuine Auto Repair is awesome! She is very good at explaining what your car needs and what their plan is to accomplish the services needed. She refuses to surprise you with a high bill, which is a breath of fresh air for me since Ive had that done so many times. They dont try to sell you anything extra or unnecessary. Its also very nice to be able to just sit and chat about your car with someone who knows it too if you do have questions. Additionally, I feel comfortable here, especially as a woman, where I feel I often get undermined by this industry simply because I am a female and therefore must not know much about cars, this place makes me heard.

Si
Review №58

This is a fair, honest and effective business. They wont candy coat it, but they also wont cheat you. As a matter of fact, they will go out of their way to work with you and help. They will be receiving all of relevant business in the future.

Ty
Review №59

These guys are awesome. They accommodated all of my needs, were super friendly and genuinely want to help me. Im always going to bring my car here for everything. Also Heather is the best

Ar
Review №60

Wow. What a Beautiful experience they took care of everything. They called for my warranty saved me 269 on a battery no thanks to firestone. They got me quickly going and were honest and truthful and there lobby was amazing. Chargers in the lobby what. If you want honest and good service this is the place to be.

Ha
Review №61

I had a bad experience with another repair shop that did terrible work. I reached out to Heather and she was amazing! Her passion to help get you fixed correctly and back on the road quickly is very apparent. Heather never gave me the impression i was bothering her for asking a ton of questions. I couldnt of asked for better communications. She is very professional and knowledgeable. Dan really went the extra mile as well to make me feel comfortable and confident i made the right choice having them fix my truck. He even fixed issues i wasnt aware of and without price gouging me. I wish more shops operated with the level of integrity and passion as Heather and Dan. Being new owner operators of this establishment you cannot go wrong trusting them with your vehicle. FYI, they installed a new motor in my 2011 Chevy which was no small task. GREAT JOB Heather & Dan!

Ti
Review №62

I highly recommend you take your car here when in need of repairs. They are friendly and truly want to take care of you! They explained in full detail how my car SHOULD have been working, how and why it wasnt working, and then texted me videos so I could visualize it. I always want to learn whenever something is happening to my car, and they understood that. I couldnt be happier! My baby is back in my hands and purring like a kitten!

sh
Review №63

1st time customer & VERY please with ENTIRE experience!!!Walked in & was warmly greeted by owner Heather. Was shocked by how clean the shop was, but more impressed with how knowledgeable Heather was!Met mechanic Byrd who immediately looked at my car.Ordered parts & helped me w/in a few hrs!Christmas Eve to top it!!!I HIGHLY RECOMMEND Genuine for your auto needs!!!THANKS Dan, Heather, & Byrd, Tootsie, (and baby)

Ph
Review №64

These folks have earned their perfect rating by being honest and up-front. Its unbelievably refreshing to find an auto repair shop that treats customers with respect. I drove by at least a dozen other shops on my 20 minute drive to Genuine Auto Repair. It is absolutely worth the time.

Ro
Review №65

Dan and Heather have a great shop here! They are a good team. Genuine Auto Repair is focused on providing honest service with a reasonable price. Dan is an experienced, highly talented mechanic with ethics. A rarity. He has been helping my family with cars for many years. It is because of that, I highly recommend Genuine Auto Repair.

be
Review №66

So excited Heather and Dan have opened their own shop! Honest, fair, reliable, and they know their stuff! Spent years having my car serviced and feeling like I had been ripped off, or paying for unnecessary fixes, confident and thrilled that will never happen at Genuine Auto! The shop is spotless, and the waiting room has been thoughtfully designed to make any wait more than comfortable for their customers. Highly recommend!

Ka
Review №67

Its amazing that an auto shop has this many 5 star ratings, and they were all right. I took my car in to diagnose some problems and even though one couldnt be determined, Heather explained everything else wonderfully. And they were able to fix my biggest problem that day and do an oil change as well that I asked for at the last minute. I will always come back here to keep my car maintained!

Ch
Review №68

Heather and Dan came highly recommended from a good friend. I have not had good experiences with new garages in the past, so I was hesitant but willing to trust my friend. I was immediately impressed by Heathers personality and knowledge...just on the phone...and I sensed Id found a new home. This was all before my actual service. My first service experience (and there will be more) was amazing. I felt heard and included in the process. My post service assessment information came with educational videos and clear information about what, why, when, and how much. I am recommending Genuine Auto Repair to everyome I know...even if they dont have a car, yet! Thank you, Heather and Dan, for you heart-inspired service! Chris G

Sh
Review №69

These two are some of the nicest and most considerate people Ive ever met. Dan and Heather are great people, super up front about costs, needs, what could & couldnt wait as well as what might cause issues down the line. They were also really helpful dealing with my warranty company. Would definitely recommend.

Co
Review №70

Heather and Dan are extremely nice and helpful! And you cant beat the price! They got my kids car up and running with a new transmission and it was a lot cheaper than anywhere else I checked. Seriously considering doing all my automotive business there. Thanks again guys!

Je
Review №71

What a refreshing experience! I have an older, high mileage vehicle and they took the time to gather the history, current and future usage profile and repair history; all to better understand how to best cater a solution to maximize the life, meet my current and future needs for this vehicle and to meet my budget. Their hands-on approach in explaining service requirements, visually and verbally explaining the issues and options, is something I have not experienced before. All in a clean, modern, friendly shop, is a bonus. Thank you!!!

Mi
Review №72

Integrity and pride! You can really tell Dan & Heather take their craft seriously. I just got my inspection report and was amazed at the quality and interactivity of the platform they send it on. If you dont know about a particular service or are curious of the pros/cons of why it should be done there are embedded videos that educate you in a no pressure way as to why the service is recommended. Im proud to say that I drive from Boulder to have Genuine Auto work on my families vehicles. Dan & Heather treat their customers right and go the extra mile to make sure you are spending your money wisely!

Ja
Review №73

The reason I chose this place was because one Sat I needed a little help and even though closed, they answered the door and graciously helped me out. I decided to give them a try and am very pleased. Did not meet Dan but Heather is very enthusiastic and informative . Prices seem reasonable. Seems like they really care about the job they do . Would recommend .

St
Review №74

Genuine Auto is a repair shop next to none. I trust GA like no other service business. Im am not very trusting when it comes to auto repairs, but I have complete trust in Dan and Heather. They have always given me a straight answer on a needed repair and also told me when something did not need to be done because a simpler less expense fix would do the job. Pricing is very fair for the excellent quality work. Want to learn more, just ask Heather and she will explain things in as much detail as you like. I was amazed with her knowledge. Dan is a master mechanic with years of experience that believes in doing the right thing. Heather and Dan make a great team in auto repair.

Ro
Review №75

Unbelievable. An honest and reliable repair shop. They are considerate when making their estimate, knowing that customers don’t have unlimited resources. When my repair resulted in extra issues in wrong parts fitment, Dan stepped up and found a solution.Not your average shop. They have a customer for life!

Vi
Review №76

I went in for brakes and a battery and found out I needed an axle replaced. Heather explained to me the importance of getting it done and approximately how long I had before I needed it repaired.She also explained the different plans for financing the repair she had available to me if needed. Luckily I had an extended warranty to help with the repair but it is good to know she will work with you and your budget best she can. Ive only been twice now and I honestly feel Heather and Dan stand by their name and GENUINELY care ! I am sure I will go back as they took good care of me. Clean and inviting shop, honesty, quick turn around and they stand by their work! I would definitely recommend this shop! thank you Heather and Dan!!

Sl
Review №77

I am so grateful to have found quality service and repair-- finally! Dan and Heather went above and beyond repairing my Jeep. They explained in detail every step of the process and I know I can depend on their 30 combined years of experience. A rare find and unlike so many others, this place CARES for its customers. It doesnt get better than Genuine Auto Repair!

Ma
Review №78

It is so refreshing to experience real customer service and excellent mechanical capabilities. They are determined to maintain my vehicle in its optimal condition. On top of that, they really care about me as a client, not just a customer. That philosophy insures that I will happily rely upon them to take care of our cars for many years to come!

Mi
Review №79

Heather and Dan are not only amazing people of INTEGRITY but they have an awesome new company!! I cant wait to get in line to have them work on my Toyota. Their attention to detail, willingness to explain and educate (and not sell me) is fabulous. Youd seriously be crazy to take your car anywhere else!!

De
Review №80

Heather and Dan are so knowledgeable and caring. They worked to figure out what was wrong with my car and only recommended the repairs that were needed. They are genuinely interested in giving the best service.

Fr
Review №81

Extremely organized and knowledgable team. Professional and friendly. The shop and front waiting area are super clean. I was so impressed with what I saw, and the work they did. I highly recommend Genuine Auto Repair!

Ch
Review №82

Owners went above and beyond to help isolate problem. Repair was done in a timely manner & will go back!

Le
Review №83

Wonderful service from start to finish. Heather was so nice and helpful explained everything thoroughly even showed more cost effective options and payment plans to make sure we could fit the repairs into my budget

Er
Review №84

Heather and Dan go out of their way to educate and inform their customers. I was trying to decide whether or not to fix my old 89 pickup and Heather took the time to explain to me what would need to be fixed and in what order of priority. Genuine auto repair goes out of their way to help you take the best care of your car, with out paying for unnecessary services. They truly are creating a new standard for the auto mechanic industry and I only trust them with my vehicles.

Dy
Review №85

We got sent here because of overflow at another shop and could not be happier with our experience! So helpful and friendly! The rare car repair shop that you can trust to do whats best for you!

Ev
Review №86

Heather and Dan the owners of Genuine Auto Repair were so great! After having my oil changed at a local tire shop I was hearing weird engine noises. A co-worker told me about Genuine so I called to get an opinion. My car had no oil in it because the oil filter gasket had been installed incorrectly. They took pictures and documented everything, called that shop and spoke with them on my behalf and helped me get correct documentation from that shop to cover any future problems with my car due to their negligence. They even Ubered me home! I know where Ill be taking my car for maintenance and repairs in the future.... Genuine Auto Repair! Thanks Heather, Dan & Mary!

Ca
Review №87

Amazing! Before you buy any used vehicle come here, their inspection is thorough and everything you need to know before buying your vehicle. If I could give them 6 stars I would!

Ja
Review №88

Genuine Auto Repair is an amazing local repair shop! Our 2007 Ford Expedition had issues with the plugs (spark plugs). I didn’t want to mess with them, as Ford plugs are known to be problematic. We decided to try Genuine on the advice of one of our friends.Heather was very informative and upfront about what might be the problem and the steps they would take to ensure the truck gets fixed. Hear me when I say this…I’ve never had a shop worker or owner sit down with me and my wife to go over problems as Heather did on the day of our visit. This was a 2-star discussion.Genuine kept our truck for the night and started the repair process the next morning. Heather called me about mid-day to report the issue. Yep, the plugs were bad and a few of the boots too is what they believed was causing our “chugging” truck issue. She gave me the cost of the parts and labor (more than other shops, but not the most expensive). The price didn’t shock me at all, and never changed from what was quoted, as Genuine was using upgraded parts rather than bottom shelf parts (I’m looking at you Ford!) to ensure we didn’t have a problem. Heather called and asked to keep the truck overnight, as they wanted to drive it home to ensure the plugs were working properly and that the issue had been resolved. We were in no rush, so it was okay with us. We picked it up the next day and everything has been running great ever since. This was 3-star service.I can honestly say the truck has never ran better since we bought it (used) 6 years ago. We’re able to tow our horse trailer and horses with no lag or fear the engine will blow on us like we did before. Because of our experience with Genuine Auto Repair, we plan to take all our vehicles to Heather and Dan from now on!Total experience dealing with Genuine Auto Repair was 5 stars for us!

Ha
Review №89

Great service! They very quickly got my wheel bearing installed and back to me the same day! I will definitely return for more service work.

Da
Review №90

I have never been happier walking into a auto repair shop than I was walking into Genuine Auto Repair, Heather was was so helpful & informative and Dan took my Jetta in to analyze my problem even though he had 3-4 cars ahead of me. They are my car care team for life. Trustworthy & HONEST!!!!

Mi
Review №91

Very knowledgeable and honest! Refreshing to find a shop that is like that! Will and have recommended Dan and Heathers shop to everyone I know! Thanks for the great and quick service

Ph
Review №92

The owners provide fast and friendly service. They take the time to explain car issues with you so they are sure you understand. I will always go to Genuine for any car repair needs!

Li
Review №93

Honest, fair and extremely knowledgeable. Heather and Dan take the time to explain your car troubles in detail, and in a language everyone can understand! I highly recommend Genuine Auto Repair!

Li
Review №94

We took our Audi here to have the window wiper fixed. Turned out to be a loose bolt and they fixed it up and sent us on our way. They do great work and only charge for what they do!

G
Review №95

Hopefully they will be around for a long time

Ja
Review №96

I have been using Heather and Dan for years with multiple different vehicles. They are both highly professional and supremely knowledgeable! I recommend them to anybody i know and trust them with any vehicle i own!

St
Review №97

Great service and communication.

Er
Review №98

My wife Tonja had a very enjoyable experience with the shop. The service writer Heather was excellent and got her all set and checked in and the service tech Dan got her brakes all done as well as solving a recurring service issue with her rear brakes that had caused us issue for years! He diagnosed the issue after some description from my wife and now we will not be early replacing rear brakes any longer! Thanks for the awesome work!

J
Review №99

These guys were honest and very fair. I came in with a faulty headlight switch and the out the door price was exactly what I was quoted. And they fixed a slow leak on the radiator hose for free. Nice people. Will be back

Je
Review №100

I was relocating to Littleton from Nashville, Tennessee. At a stop halfway across Kansas, I spotted a nail in my tire on my car I was towing. I would have to have this tire issued addressed upon my arrival in Colorado before I could do anything else...like unload my belongings from my truck! My only choice was to search online for help in Littleton. Based on the five star rating and the abundance of highly positive reviews, I reached out to Genuine Auto Repair detailing my plight. Heather made arrangements for me to drop my car off for the tire repair when I arrived in town. My experience was five star and extremely satisfied! Moving can be stressful enough, but to have to deal with something additional upon arrival in a brand new town, not knowing anyone, can add stress. Dan and Heather were very understanding and accommodating to my issue and took great care of me. If you are looking for a firm that cares, is nice, educational and friendly, visit Genuine Auto Repair in Littleton.

Information
16 Photos
100 Comments
4.9 Rating
  • Address:5756 S Lowell Blvd, Littleton, CO 80123, United States
  • Site:https://genuineautorepair.co/
  • Phone:+1 720-799-8501
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Brake shop
  • Car inspection station
  • Car repair and maintenance
  • Mechanic
  • Oil change service
  • Tire shop
  • Vehicle inspection
  • Wheel alignment service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Highlights
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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