I am a book publicist working remotely, and recently had to process over one hundred packages in a weeks time. I have since gone back with additional packages on a daily basis for at least three weeks. The family that owns the UPS Store could not be friendlier or more efficient and helpful. Parking is easy as they are in a small shopping area, so theres no worry about finding a space on the street. If you have a package or need supplies, please make this your destination!

UNDER NEW MANAGEMENT makes ALL THE DIFFERENCE! Extremely helpful! The new owner, Chris does whatever it takes to solve your shipping needs. Hell even help you carry your packages to your car! Not to mention hes also just a nice guy! I highly recommend THIS UPS Store for ALL your shipping needs.

DO NOT UTILIZE THIS BUSINESS-I was in today to send a scanned email AND I SAW A BLOWUP PICTURE OF MY BEDROOM!!!Several weeks ago I came in to create a flyer for some furniture I was planning to sell.AT NO TIME DID I GIVE PERMISSION TO USE THE PICTURE AND NOR DID I REALIZE THEY SAVED IT!!!The owner/manager was REFUSING to acknowledge that it was my photo- EVEN AFTER I SHOWED PROOF and was trying to “push off” responsibility to “the former owner”. He REFUSED TO GIVE ME MY PICTURE and instead said he would tear it up.I told him “and you’ll give me the pieces”THIS STORE USES PERSONAL INFORMATION FOR THEIR OWN GAIN- DO MOT TRUST THEM WITH ANY PERSONAL INFORMATION

The new girls are amazing they are very helpful the prices are reasonable. I can see the the store is under new management and the owner (Chris) is very nice. I recommend that you come to this store!

Nice and easy process for a quick drop off service and a one day air delivery service. The lady stuff is efficient and makes me feel safe. FYI 3 customers at most in the store physically during pandemic, please be cautious! Respect!

The new girls there are so helpful and sweet. They are definitely more efficient and professional than the old staff, I will be coming here more often.

Went to the store the other day with a heavy box and although I didn’t ask for help carrying in the box, the man chris went out his way to help me out and was such a sweet man, great service and good people

They are always helpful and professional. Very satisfied with this loacation.

This store has gotten a new owner- Steve no longer owns it. New owner got rid of existing employees and has made it so you have to rent a box for 6 mos or more. They are not friendly like the former owner & his crew. I closed my box & left after 22 years there.

I come to this place a few times a week and everyone at this location has great customer service! Very friendly and the staff is always willing to help you. They greet the customers when they arrive in the store and exit. Best UPS store ever!!!!!

Great professional service under the new management ( owner)

I drop off packages at least once every few weeks here at this Little Falls location, and the staff has always been efficient, professional and (most importantly) quick! I am very comfortable giving this business 5 stars.

Staff are friendly and efficient. They do their best to get you in and out as fast as they can. Get the job done. My choose for UPS store in the area

There is a new owner, and the entire staff who have been there for years quit after a few weeks. Very sad…

Race store do frauds with clients

Was there. Oct 1 2019. 11.05 Am. Heard bad raps about UPS stores in area. Walked in 2 girls both smiled said Good morning. Both super cheerful. Handed them a 47 pound box. No complaining. Whole process 7 secs. Repeat 7 secs. I understand one time visit. But based on those 2 girls. I shall return. Tremendous job

Quick Service!

I went to this location today because the Cedar Grove UPS store is now closed. I needed to overnight important documents using my work account, which I have done many times from the Cedar Grove UPS store. I have even handed such an envelope to my local UPS person with no issues. I basically just went here for supplies. The older man who appeared to be in charge told me that he could not assist me, although the younger woman employee appeared ready to do so. It was bizarre. He wouldnt give me a label. I then went to the Montclair location and had a wonderful experience and got the job done. Poor customer service. In today’s wfh environment, you would think a shipping store would be eager to assist. Not so here. I will use the Montclair location from now on. This place wasted my time.

I have had the pleasure of visiting this store on two different occasions, the employee or manager that assisted me is Sam, she is always eager to help even before you have to ask...her warm genuine smile lightens my day even when the pressures of the day are at their peak. I just wanted to let the UPS Store Corp. Office and the customers, know that theyre doing a great job with a smile at this location in Little Falls

Excellent customer service, everytime. Thank you, customer for life.

Horrible experience. Both the young girls and the older manager do not know what good customer service is. I ship packages daily and have been to roughly 20+ different UPS stores based on where Im traveling to. Refused to take a amazon return because it was not boxed when the Amazo instructions clearly stated no box needed. Asked to speak to the manager and he was no help when I went to the caldwell store they were like yea we have had many people tell us the same thing about the little falls store...botton like it shows based on your low reviews on google...step up or ship out!!!

The staff was amazing and very helpful they even carried my package inside for me 😊 in and out quick service very happy

Very good friendly service, which is most important thing. Good selection of packing material for a smallish store. Clean. Easy to park in the lot. I wish they were open Sunday, but everybody has to have a life.

Horrendous. I know it was Christmas eve but come on, pick your head up out of your phone and help some customers. The customer service by the young blonde in particular was horrible. You could tell these girls didnt want to work it all. Ill definitely not use this location again.

EASY QUICK SERVICE! NO WAIT! THEY KNOW WHAT THEY ARE DOING! GOOD RECOMMEND!

Nice little location with a good variety of items and services, however their fax service seems a bit pricey at two dollars for the first page and a dollar for each page thereafter. I was expecting to pay around 50 cents per page.

As a Veteran! I very disappointed the why handle my shipping order ! They end up with my refund after I was told by a store employee that I will be refunds my money ! After it took almost a month to get my stuff!!I would NEVER do any business with them anymore! Plus the Store Mangers was very unprofessional with me ! He told me on the phone that he was a Veteran too ! What a shame 😥

They are a good store, better then most!

Very friendly and helpful staff !

This place is the worst !