Didn’t have the item I need (tree falling wedge) but offered to order one !!

I went and bought a brand new Toro mower,Marvin was a big help with me. He said the mower wasnt put together yet. And its supposed to be done by 11:00 on May 23rd. 20 21Marvin went out of way to get it together. He was very polite and nice. He shook my hand and thanked me for shopping there. I give Marvin and Ace a 5 star. Thank you Kevin Anderson

Im giving at least two stars because Ive always appreciated the friendliness and local feel of the Ace Hardwares here in Lincoln. So the experience I had with them this time was definitely surprising and out of character for them, to say the least.On their local newspaper ad that we receive at our home, they listed a Stanley Folding Sawhorse that was on sale. I went to the store to pick one up, and they didnt have any in stock. Thats understandable - and one of the employees there put in an online order. They kindly offered to have it shipped to my house or shipped to the store, and I said the store was fine, I could just come pick it up. They said it would probably take about a week or so. I agreed - and, even received a yellow slip copy of the order receipt.About a week and a half later, I called in to check on the status of my order. They said they werent sure and were guessing that it just hadnt came in yet.So, I waited another week, but did not hear anything. I went in to the store just to finally go in and pick it up as I assumed they had just forgot to call me.When I got there and inquired, not only did my order apparently never get placed/fulfilled, but they said they are no longer offering that Sawhorse and that I would not be able to get that deal. I showed them the literal newspaper ad that I had received from them with the product right there - and they said there was nothing they could do.Now, I have worked years in retail, restaurants, and customer service - I understand things happen and everyone forgets things. But to leave the customer with absolutely no solution - and barely an apology - was what led me to leave this review. If you really couldnt get this sawhorse from the warehouse, thats okay - but to make the customer wait two weeks and then just throw up your hands welp, nothing we can do - especially when the customer had even called in to check on it a week earlier - is pretty shocking to me. There were multiple points in this transaction where this situation could have been remedied, but sadly, none of those opportunities were taken. I left feeling very disappointed in this Ace location, and also left with the knowledge to not trust the newspaper deals that they offer. I hope that this was just an unusual occurrence for them.

Great selection of items, sore is well organized and staff is knowledgeable and friendly.

Great selection. Prices are high. Miss the popcorn...

If you need hardware this is the place. Great staff that instantly helps out. Best is that they are Stihl and Toro authorized dealers. They can repair screens and such.

I like going here. They have most of the items Im looking for. Very friendly, helpful people.

This Ace Hardware location. Has a limited selection compared to other around town. It dose seem to be stocked well for they do have. They are also are one of the most experience in general.The staff is friendly and always helpful. But dont see quite as knowledgeable. As one would hope for. When entering a hardware store.The store has always been clean and keeped well organized.If you need to make a quick in and out trip. It can be pretty handy. As you dont have to walk a mile to get to one end to the next.

I like this Ace Hdwe - lots of stuff, but not disorganized. Excellent section of screws, nuts, bolts, and somewhat obscure fasteners. Attentive staff!

They were very helpful. They were out of what we needed but found a great substitute.

Every single one of the people who work here are awesome. Tons of knowledge to give and plenty of ideas to help with your project. Just want to walk in, get a hammer and get out? You can do that too, just give them a quick head nod and they will pick up what you are putting down.

Dont know I was next door at the auto part store. Not the hardware store get your GPS pin pointed .

This place is great! They are so friendly and are always happy to help me.

Great grill and grilling supplies selection

I bought a mower and weed eater. Back to work now.

Great customer service ... Always friendly.. love going here for things!

Went to pickup an online order and found out there that it was a display model, had obvious signs of use (dings, small dents and dirty) but they werent able to offer any sort of discount. Had to refuse the order. Was very excited to get what I purchased, but was a complete letdown, call ahead of pickup time to find out if your order is truly what you paid for. I even called to check the order was ready, never mentioned anything about it being out of the box or on display.

Usually do most my shopping in the dumpster and have never been inside the store. Its pretty amazing in the dumpster so I can only imagine how the store is

Always friendly and very knowledgeable about what ever I am going on about. My favorite hardware store.

Always friendly good sevice.

Very helpful staff and always seem to have what you need highly recommended.

Helped me pick out the chainsaw i needed, made it easy and educated me on everything i needed to know. Appreciate the great service today! Thank you.

Like most Ace Hardware stores, this store is incredibly well stocked with essential merchandise. The store is always clean and organized and the staff are most helpful.

Helpful staff, very clean, can always find what I am looking for and then some.

Helpful and friendly associates made my shopping experience a smooth process. From helping me find what I was looking for to suggestions on products. Knowledgable staff!

Well they had car fresh but they didnt have the big ones 4 packs

Very helpful,friendly, and knowledgeable staff. One of my favorite places.

Good hardware store

Very helpful staff!!

When you come into the store, there is someone available to help right away. I provided my email so now I always know about upcoming sales. The only place to go especially if you are not certain which would be the best item to use for whatever you are working on. The best hardware store that suits my needs.

Good selection and good small engine service on chainsaws etc.

Such rude and filthy staff. Very unhelpful. Smells like the bottom of a pigs pinky toe in there!!! I’m a nearly perfect individual and will not stand for areas such as these. Gross!!! Tell the staff to stop being dummies. Ugh.

Always someone who has some knowledge of their product, even some very helpful ideas. Im a master plumber and quite often I am closer to them then my supplier. Not very often are they out of what I need. Love these guys!

Great service and free popcorn for good puppy dogs.

Great local hardware store. Has a great selection of repair items and house hold items. Great helpful staff always willing to help. Much quicker and many times less expensive than big box stores because you can buy exactly what you need in the quantity you need at the time. Plus many small individual items box stores do not have. No messing around with rebates.

This is my new go to hardware store, they have had everything Ive looked for and have plenty of knowledgeable associates to find stuff and give advice. On top of many of the things you would expect from a hardware store they have a really good selection of grlling apparatus, seasonings, sauces, and marinades.

Had what I needed. Friendly fast staff to get me in and back to fixing.

Great employees! Friendly and knowledgeable! Seem to have that size, tool, color, little part, etc. that the Big houseware places dont.

Great people and knowledgeable assistance with my problems.

Great service, Great people

Needed to get a couple of things. Found exactly what I needed and a few other things besides. I love hardware stores.

They have about everything and are so much more helpful than the big box stores. When you walk in someone greets you and helps you find what youre looking for. They also have great free popcorn !

Amazing! I called ahead to ask if they had any boxes I could take off their hands as my in laws were moving and we ran out of boxes. The ladies were so helpful and the manager (never got her name) was so eager to help, take us back to the cardboard container and get some usable boxes! Hands down the best interaction Ive had with some on in customer service in a while!

Very helpful and courteous staff. I pretty much can almost always find what Im looking for. They have a great selection and prices are reasonable.

This review is a buyer warning regarding the Toro lawnmower I bought a last month from this Ace. Its the 22 Recycler with personal pace option. After one month, the personal pace broke. I called this Ace to request what can be done since itd been one month. He said its under warranty and to bring it in the next day. The next day I brought it in but was greeted poorly by one of the employees that proceeded to tell me we dont service these any longer. Fortunately, I was able to discuss the purchase with the Manager who said theyd do it but their mechanic has been not been reliable! They wrote a ticket and said we dont know when he will be in but will let you know. I guess I wait.

I really like this particular QP store. I mainly go there when Im buying paint or summer gardening supplies. Theyre really helpful. I like that I can run in & get what I want fast. I hate the hike you have to take at most hardware stores. Im disabled and cant walk very far.

Ive been their customer ever since my local Tru-Value closed and Ace opened up. Very helpful and knowledgeable employees. From every day necessities to off-the-beaten-path oddities, if they dont have it, you dont need it! And the popcorn is always free!

Basically what you might expect from a local hardware store. Prices aren’t always the most competitive. But they do have a great helpful staff.

Excellent prices!

Outstanding service and a great selection!

The store has wonderful customer service. They go out of their way to answer questions and help find the right product. It is just a great neighborhood store...terrific manager and staff!!!

I stopped at the store to check out a Traeger smoker. It would be a birthday gift for my husband. Brad was FANTASTIC to work with along with the manager and delivery guys!!! Great Service!!!! Thank you!!!

Best Customer service I have had in a long time. Was very helpful and educated in anything I asked.

Keep it local people. Their staff is always helpful. They are much more customer oriented than you Home Depots and Lowes. Prices arent much different than your big stores.

These folks are knowledgeable and can always steer you to the task at hand. I love coming through the door for their expert help and to smell the hardware...and popcorn.

Love this place.

Great black Friday sale Milwaukee tools

Not a better hardware store anywhere. Lots of knowledgeable help. They ran out of an item I wanted. They made a special trip to another store so I could have it early the next day. Avoid the big box and go here.

Very friendly and welcoming. David was excellent in helping me fix my childs chair. Very happy with the out come and my kids will be happy again!

Great customer service, and occasionally they have a good sale. Unfortunately, their prices are still often a little higher than the big box stores. If youre willing to pay a little more for great customer service and friendly advice, then this is the place for you.

Hw is crazy expensive!!

Centrally located, large selection of quality items !!

Greeted at door, directed to aisle I needed, had what I wanted. Easy and pleasant!

Great corner hardware store

Great store. I came in here with a few questions about paint. The guy knew all about it and was able to answer every question. At Home Depot or Lowes you get a knowledgeable person hit or miss.

Most helpful and well stocked hardware store in town

These are the best associates in a store I have ever encountered. I was in today to get a new key for my car and there was take all over the inner part of my key fob. This was not Ace Hardwares doing but they fixed and cleaned the inside and made sure it would work. I was in the store for over 2 hrs waiting and the customer service was phenomenal. Everyone who has anything to do with customer service should take time to study this location. Thank you all!

Great service helpful staff. Great selection.

The sticker prices dont match what the items scan for most of the time. Theyre constantly sneaking in higher prices as the cash register and if youre not paying attention you could end up paying a lot more than listed for your items. Recently a propane torch rang up $15 more than the sticker price.

The best service in town!! Always helpful, courteous and informative!!

The customer service here is above and beyond any store I have been to. The employees know exactly where things are and they know quite a bit about every project Ive come in shopping for. They make the atmosphere very local feeling. I keep coming back to Ace for these reasons!!

Very helpful, friendly staff.

I love going here instead of Home Depot or Lowes. There is usually someone friendly at the front door to answer questions and guide you to where you need to go.

I love how helpful and knowledgeable the staff is. Donovan was wonderful and gave advice that was easy to understand and follow. This is my go-to place!

Good variety of tools or anything you might need for a home project and more, plus great customer service every time!!

Fast, decently stocked and KNOWLEDGEABLE staff. Cant stand going to Lowes or Home Depot because no one has a clue about what they sell. I try and go here as often as I can.

Most helpful and friendly employees. Excellent is my overall experience everytime I go. Two thumbs up

Easy stop and shop place for all the little things you need. Many products to choose from and fast friendly service. Very quiet and laid back atmosphere!

Ive stopped in here about many times over the last year. They are always very helpful. There are 4-5 hardware stores around lincoln that I use pretty regularly for my business. This one has the best customer service in my opinion.

Perfect neighborhood store with everything you could ever need (or want). Excellent staff with a perfect combined knowledge. If you need to figure something out, they have the answer. 10 out of 10!

Customer service here is consistently excellent, prices competitive, and you dont end up wandering around an enormous store looking for something or someone to assist you. I easily go here for purchases versus Menards, Lowes, Home Depot, Walmart, etc, and will continue to do so. This place is highly recommended!

Great employees, nice neighborhood hardware store. So much easier to find thing compared to big box stores, so its definitely worth paying a little more for service and convenience.

Love this place, I always go with an idea for how Im going to fix something or project. The great staff help me figure it all out. They are always happy to help.

One of my favorite stores to shop at! Very helpful and friendly service. They carry just about everything you need for your work or home projects. One of our hidden gems in Lincoln.

Recently, I went in looking for a lawn mower on two different occassions. In both instances, I left with more information than I expected. Not only was it an informative experience but the gentleman assisting me had significant experience with the products. This isnt the only location I have had the pleasure of experiencing such great customer service. Clearly, the ownership of this company knows how to meet the needs of their customer base with a knowledgeable staff and excellent product selection!

Very helpful staff, you’re treating more of a friend, rather than a customer! Great place!

The people who helped us where very nice and helpful...

Wonderful, helpful staff. Went out of their way to find the products I needed and give me the best prices possible.

Wonderful place! Helpful friendly staff.

They always have what I need and the service is excellent.

Great hardware store! Help from people who know something about hardware is appreciated.

Knowledge staff answered all my questions. Welcoming atmosphere.

Amazing customer service and help with all questions. Ill avoid big box for the home town hardware people.

Purchased 2 electric bicycles from that store. The manager and staff are very helpful. We are from Beatrice.

They do a great job of matching paint. They also have everything you need to take care of your yard.

The willingness to help solve a unique problem with some parts I hadnt thought of saved me time and money. They could have just said nope its not going to work buy a new one. Thanks for the help.

All of the bags of sand had holes. Low quality products!

Always been a great small store and people

Staff are very knowledgeable and helpful Convenient parking.

My go to place for supplies and help. Fellows are always there to help!!