This stores employees ROCK! I have been there to buy phones, ask questions for support, and never had to wait. They are courteous, know their stuff and very good at walking you through any questions you have about a phone. I would highly recommend this as your store.

When you first enter the store, theres a sign that directs you to check in online and wait until they message you. Dont do that, I did that and ended up waiting forever because the store doesnt get the queue. Luckily Trey was kind enough to assist me. We set up an appointment for the next day and I had a new phone for my dad with everything transferred. It was a breeze. Honestly, if you can get Trey to help you, do so. He is great! He was patient, kind and overall, efficient.

Matthew, was amazing to work with. He took his time without frustration and made sure I fully understood the information about my phone. He showed me concern and great customer service. Matthew, is a awesome guy to work with. Thanks verizon!

I had THE best experience getting a new phone. Autumn was amazing-so personable-wonderful to talk to and so knowledgeable about all of the phones and accessories. I would highly recommend this store and will definitely go back whenever I need to.

I was very happy with the service I got at this Verizon store. Usually when I go into Verizon, they always try to up-sell me on everything. Autumn was excellent. She answered all my annoying questions and was honest with me. Although I live out of state, Im so glad that I did my business here rather than SLC. Thanks Autumn!

Matt J. Was/is an outstanding associate, probably the best I have ever encountered of the Verizon associates I have dealt with.Verizon is truly blessed to have him working for your corporation. You really need him to represent you on a national level.

Matt helped me so much! I truly appreciate his help.

Matthew was amazing right from the beginning! I have never had that nice of a person giving me customer service. He was very polite and did a great job of explaining how to use my new phone. I thoroughly enjoyed my experience there and would definitely go back there first before I went anywhere else!

Very helpful and worked diligently to get us th best deal they could.

I went there to ask a question about my work phone and buy some accessories. The salesperson was unable to help with the issue. That was fine because it ended up being something that was not going to be fixed at a store. The problem occurred when I tried to to buy the accessories. I informed the salesperson that I did not want to tie my demographics to the number. At this point the manager starts yelling at me and telling me that that they have to get that information or I cant return the items. I was unaware of the policy that verizon is requiring email and address to purchase items. The manager walked away talking loudly to himself about the issue then turned around and re-engaged me. Poor customer service is an understatement and I was unaware that verizon stores are doing so well in this economy they can run customers away.

Excellent customer service at Verizon. I used to have Verizon, then switched to sprint (which was the biggest mistake ever), and just came back to Verizon. Very helpful employees in the store and I appreciate it!

Was the most outstanding customer service I have had in years. Verizon Corporate should take lessons from this individual as he is what customer service is all about.

After leaving the coperate store by South Point, I decided to try the one behind Super Saver off Pine Lake. OMG, what a difference, you didnt need to make an apt to speak to them ( Corporate had apts over a week out!), the had product in the store, and transfered all my info from my old android to my new iphone. I worked with a young man named Trey, he was pleasant, completely capableand quick. Corporate should be ashamed of the way they treated me... I almost switched carriers after my experience but this other store saved the day. A shining star in customer satisfaction... thanks Trey!!

Informative, Friendly and Truly Helpful. I was in a bind and Matt made things less painful... And a great new phone.

Matt was extremely helpful and courteous as I switched my service from Sprint. Highly recommend him !

This location is wonderful and the sales associate, Matthew is the BEST! I had been through quite an ordeal trying to get a new phone through a corporate store in town so by the time I got to this store I was so fed up I was almost ready to switch cell phone service providers.I did not have a wait time at this store, all of my questions were answered and my new phone was set up and working in < 30 minutes!Grateful to have a location like this where it seems like the employees actually care about their customers!

N. Johnson took excellent care of us. He was very proactive of monitoring how many people should be in the store. That was very important to my wife and I. He took care of getting all information from old phone into the new one I purchased. He stayed after closing and went the extra mile. Very satisfied.

Very knowledgeable and professional. Activated the new device and made sure all content, from the old device, transferred. Took the time to explain and demonstrate everything to make sure you understand how to use your new device. Highly recommend!

Trey was great! He made is fast easy and saved me money!!

My experience with Verizon was one of total satisfaction. The agent with whom I dealt was very professional as he took time to explain thoroughly what I needed to know and he met every expectation I had.

Trey was amazing help to us as we updated our phones. We could not have done this without help.

Trey was awesome, very helpful and patient and he was able to answer all of my questions.

Matt was a great help in getting our family new phones, setting up a new line and being really professional and kind!

They got the job done quickly and seamlessly!

They were so helpful and patient even when there were issues transferring my phone number.

Matthew was professional and polite. He went above and beyond to help me replace a screen cover on my phone.

Autumn was super nice & wonderful to work with.

Best place for personal hands on service. Not everyone is tech savvy, and they understand that. The staff is kind, friendly and extremely helpful. This is the only Verizon store I will ever go to, and I recommend it to friends and family.

Joseph was very helpful and friendly when configuring a new phone.

Joseph was very helpful and gave me a good deal.

Got a new tablet when my wife got her new Galaxy 8 phone. Wasnt going to take it but the guy said, its free, then he says we could put it on our plan so you can use it anywhere. Wasnt going to do that either, but he says its only $20 more per month and you can drop it off your plan anytime you want if you decide to. I thought it over and I said sure, it would make a nice plan for my son. Well my son didnt want it as he already had a laptop, so I gave it to my son-in-law and he is using it for school. I talk to Verizon about dropping it from my plan. They say that will be $175 deactivation fee please. I say what? Oh it was in the fine print on the contract you signed sir! What BS! Gee you think they would tell you that when you are in the store. I can drop it off my plan on 11/27/2019, provided I am still a Verizon customer then.

Love stopping in here. They are always quick, friendly and helpful.

Matthew was awesome at the pine lake location!!! I will be working soley with him.

Very helpful and great customer service

These persons are always helpful and I hope they manage 1 stay in business at this location. Great service!!

Appreciated the quality service that I received at this location. I didn’t have to wait in a long line and Matt was very patient and explained everything so I could understand thourghly as I was looking for a new phone. I would highly recommend this location.

Shawn was very knowledgeable and helped me work through my maze of questions. Ended up upgrading a phone that better suited me. Gave me some great tips on shortcuts in using my phone.I am very pleased.

Great service by Matt. Thank you!!

Had a great experience in there store great customer service the employee was very Patient with me

Had major issues with my phone twice. Adam helped me out both times and got me back up and running. Very helpful, knowledgeable and great to work with. Highly recommended

Adam did a great job helping me get my new phone purchased and setup. Very knowledgeable and got in and out quickly.

He did a great job!

Went to get my phone repaired or replaced The man who talked to me when I walked into the store asked how he could help me. I told him that my phone wont take a charge and when i put my charger on the phone it resets all the time. After he looked at the phone he asked if I have insurance I said yes we do. Then he told me that wont cover the phone because the port for the charger is broke. I said I know that. its been getting worse for the last few days. then he said insurance will not cover this item. Then he wanted to sell me another phone for 500.00 bucks. So I told him that I will just take my phone service to another company that will give me good customer service. he said okay have a good day. They had the worse service I have ever seen. They dont want to help you they want to sell you a new phone... Will never go back to Verizon.. UPDATE, After talking to two Verizon stores I called the customer service and talked to a Lance. I told him what my problem was with the phone and he asked did I drop it or did it fall in the water? I said no. He then said that the insurance will cover the phone, with no fee. He then took my mailing address and said the replacement phone will be there the next day. So my thought is call dont go to the Verizon stores, all they want to do is sell sell sell.

Knowledgeable staff great service. spent to much though

Love Matt at Victra, great service

NO LINE TO WAIT IN!!! All knowledgeable staff. Just got new s6 edge and love it!!! Staff helped me get all my content transfered and made sure phone was working before I left the store!! Manager Matt is wonderful!

Joseph was great help and the service was outstanding!

He was very patient. Thank you

Matthew was most helpful.

Very efficient and helpful.

Excellent service, very friendly and helpful associates.

Very fast and simple phone upgrade. Employee was easy to work with and I would definitely go back!

Dont even bother with the corporate store! These guys were great Im so happy I dumped US Cellular after 12 years....wow my phone works...amazing

Fantastic. Very helpful.

Talked to Patrick, was very happy best Verizon store experience. Very fast and polite.

Way better than the corporate store. Less wait time friendly staff

ZWireless has some of the worst customer service I have ever had to deal with (that beats Time Warner and Sirius XM). My wife dropped her phone in a pool and fortunately we had the insurance so a claim was processed. The insurance company said we would have a new phone free of charge within 10 days.However, it has now been 2 months and no one can get anything done. They claim they are speaking with district managers and working on a solutions but anyone who has any sort of sense, knows something this simple should not take 2 months to handle. I would not recommend a single person to ZWireless. All of the employees make excuses for each other and there are more managers out of town all the time than I have ever experienced in my life. The worst part is that no one seems to be able to make an independent decision or a decision of any sort... they are worthless.To top it all off, their manager, Matt, always claims he will call you back and he will get things done but of course you never hear back and nothing is ever accomplished. If you are using Verizon as your retailer, DO NOT USE ZWIRELESS, I would stick to the true Verizon store, not this pitiful offshoot.

Do not go here. Go to a real Verizon store. These people ripped me off big time and Verizon lets them get away with it.

Every time I was here, I was helped in a timely manner.

Hate to give the secret up but you get good service service right away get in get out

I received excellent, knowledgeable, professional service

Very informative and helpful.

No line and great assistance