We switched provider and came to Verizon on my husband’s plan. It was a nightmare dealing with the customer service from the other provider. But Katie Sapp was amazing! She helped us and another couple with some amazing multitasking skills. She also went above and beyond the next day when we were having issues with the previous provider. If you need a new phone, have a problem with yours, or want to switch providers, go see her!

Katie was awesome. She hooked us all up with internet & business account

Katie helped us get a new carrier with you. We had at&t and was totally dissatisfied with them. She was wonderful. Helpful. Knowledgeable. Efficient.

Katie was fabulous. She had us in 3 new phones & she was a great multi Tasker.

Went to Verizon with a boatload of questions. Im not a techee, so base knowledge is real low. Katie, the staff member on duty, was awesome. She answered all questions without making me feel like a fool, also described several solutions that I didnt even know was a possibility. Thank you, Katie. You deserve a raise.

Katie was fabulous. She went above & beyond for me for a solid month. I couldnt of done it without her. If you need any help go see her.

Katie did amazing!! Thank you so much for helping me and dealing with my baby (:Wonderful(:If you need help ask for her♡You wont be disappointed

One month ago I had great service but not lately. Ive tried three times getting assistance and today after explaining that my $514.00 twenty day past due bill is incorrect and that the website is glitching I was told he had another customer. The $350 off (promo deal) isnt being credited. I was on the sight ready to follow his directions but he was busy...WHY ANSWER THE PHONE IF YOURE GOING TO TELL THE CUSTOMER YOU CANT HELP BECAUSE YOU HAVE A CUSTOMER!?!

Katie & Gage were awesome. They were on hold for over an hour trying to get my number back to Verizon. Finally got it all figured out. Got a new phone & loved every minute of doing it. They were easy to hang with.

If I could give 10 stars I would! Ryan went above and beyond to help my husband and I. We had some trouble using the website to get set up with Verizon and he went out of his way to make sure we were well set up and ready to use our devices. We left feeling confident that we made the right choice with verizon.

Katie was amazing. Superb service. Highly recommend

Katie set up my new phone & had excellent customer service.

Katie was wonderful & helped me so much setting up my new phone. I will be sending my wife in to upgrade with her. Keep her around. Shes one of the best.

This was such a quick and easy experienceKatie was so helpful and not pushy at allI will continue to take all of our business to the Lincoln location

We stopped in at our local Verizon store. My wife and I both had fairly new phones that weren’t working properly. A very nice female worker helped us right away her name was Katie. Katie was unable to help with the problem we had and suggested we contact support. I told her I’ve called support several times and they’ve had me do everything you could imagine to fix the issue with our phones. So I really wasn’t wanting to go through support anymore. I asked Katie if there were any deals out there that might help us. Katie checked the offers and came up with one we thought we could live with. Katie got our new phones up and going in no time. Katie was very professional and very friendly. I was pretty upset when we stopped in but was determined not to take it out on Katie. Katie is a very good representative of Verizon and she did a great job taking care of me and my wife. Thanks again Katie you are the best.

Gage at Verizon did an amazing job for me today. Caring, efficient, thorough. Highly recommend.

Katie fantastic service thank you very much.

Katie was winderful!! Couldnt ask for a better person to help me..

Katie was absolutely amazing 👏 Thank you so much for getting me in & out, Edit:Katie made this review while my phone was left at the store... using my phone. So. Uh. Took her 5 stars she gave herself down to one. Have mentioned this to every employee at the store and nobody seems like they think anything should be done about it. I think from now on Ill let go of the convenience and drive an extra 10 miles to a different store.And I wouldnt have given Katie a good review after my whole time in the store telling me she makes below minimum wage and complaining about customers from other stores. Not gonna happen.

Ryan was great at selling us the phone. Katie was awesome at setting it all up for us. Thank you both for great customer service.

Katie was amazing, fast and very helpful, best experience at a Verizon store.

Katie took her time setting up my new phone. She was awesome & she was very pleasant to work with.

Katie was a delight to with. Thank you for your help.

Katie was a great multi Tasker today!! She had a store full & managed to get everyone done in a timely manner.

Katie was a great sales person. She went above & beyond for us.

Katie was wonderful. I could not remember my password ro my phone. She had to do a factory reset & then made sure everything was back into my phone. Shes one of the better ones.

Katie helped me set up atuo pay & discussed the great deals. I will be back to upgrade soon.

Katie is the sweetest and most helpful person we have ever ran across with Verizon. She is very patient and knowledgeable and also helps us the Customer understand. So Kudos to Katie, she Rocks!!!👍🏻👍🏻

Recently my phone broke and had to get a new one. Had issues trying to get set up correctly. Called the store and Heather said come on in and we will get corrected. And boy did she get it corrected! Couldn’t have asked for better service, understanding and knowledge. If you use Verizon stop in amd see Heather and her staff! You won’t be disappointed. Thank you so much.

Katie is awesome definitely recommend her pleasure to do business with

Katie helped us today. She was friendly, knowledgeable, and quick.

Gage was super helpful and got me everything I need! 😁

Katie is amazing!!! Very upbeat and extremely knowledgeable!!! Made getting my new phone very easy. Im 53 and not very tech savvy. She was super helpful and understanding.

Katie was so wonderful. Her smile could brighten any room. I look forward to doing more business with her at this store.

Katie helped me get new phone and was great!

I stopped in on my lunch break to talk about a new phone & Katie got me a new phone & all accessories with time to spare. Thanks again!

Heather did a great job!

Katie sold me a case & screen protector. She even put it on for me. Thanks again!

Ryan was amazing! I got a new phone and I love it

Ryan got me my new moto and I really like it

Ryan was awesome. We will definitely be back!!

Katie was an amazing person. I absolutely loved talking to her.

Katie made me feel like I knew what I was doing with a smartphone. She was an amazing sales rep.

Katie went above & beyond us today. We love our new phones & she was very patient through the whole thing.

Ryan was great. He got me in & out with a brand new phone!!

Heather, was awesome, she answered all our questions. when we are ready for new phones and I pads, we are coming here. Heather very kind and considerate

I stop in this store all the time whether its to make a payment or get some assistance with my phone. I recently upgraded and their prices are very fair. Ryan got me a great deal on a charger and case and was able to lower my monthly payment on top of that.

Katie was awesome today!!! She is very professional & knows her stuff. I will definitely be going back to see her!!

Katie was able to fix my problem & was very professional.

Very nice environment. Katie was great to work with.

Ryan was very helpful and got me a great deal!!

Gage helped get my autopay fixed and got me a new screen protector!

Katie was amazing this morning. She knew what phone I needed & helped me set it up the way I want it. She rocks!!!

Katie took her time with me & restored my phone. She was kind & friendly.

Ryan was very helpful in getting my phone done when I came in to get a new one and It didnt work so he gave the number to call and got another one sent back and he was helpful of getting it set back up

Katie was absolutely Amazing today!!!! Lost a phone and she got us all set up in no time at all!!!! Thank you so so much!!!!

They reset my phone to factory settings, no charge

Katie got me into a new phone & she was very professional. She knew exactly what I wanted & was awesome at multi tasking

Katie did an awesome job switching out phones for me. Thanks katie.

Katie was absolutely the best rep I have ever worked with.

They are amazing! Helped me with my auto pay!!!! Great store!

Gage helped me setup autopay and went above and beyond to help us out!

They were great & for us all set up!!

I went in to the store today to upgrade phones and Alan was so amazing. A few people came in after me and he did a great job multi-tasking and had two out the door while my phone was transferring data. The third lady however was not happy and voiced her complaints to him. She was very rude to him. And he did an excellent job responding to her complaints. But, he did not deserve that at all because he did an amazing job helping everyone out. I highly recommend asking for Alan when he is here in Lincoln or in Peoria at Sheridan village.

Katie set up my new replacement phone jist like a pro.

Ryan was great! Got me a good deal on a samsung phone

KATIE was wonderful.

Katie set me up with an awesome new phone.

Heather solved my problem.

Lucas was an amazing help, both over the phone and in person! As a matter of fact, when I arrived, he was helping a customer car side because the customer was afraid to come in to the building, due to COVID-19! Impressive! Thanks so much, Lucas....you ROCK!

Katie was beyond excellent!!

Katie was very helpful

Katies customer service skills were awesome. Thanks for getting me into a new phone

Katie helped me with my phone. And she was great. Lots of patience.

Ryan helped me transfer my photos to my new phone. Was very helpful!

Ryan was a great help in getting our new phones purchased and transferred over from our old phones

Katie great services

Ryan was extremely helpful and informative i couldnt ask for a better representative very honest honestly the best representative Ive dealt with in a long time

Great store!

He was very good at helping us.Very impressed. Explained everything well. Thank you so much

Ryan was super helpful!

Katie & Ryan were wonderful.

We had a great experience the Techs name is Lucas Lamb, he took time to explain how to use the phone, I got IPhone 11, my husband got the LGV60, we would recommend him to everyone!!

Ryan was great

Katie did a good job today. She made sure my phone was worming before i left & showed me several new features.

Went in frustrated after my phone decided to randomly delete a bunch of my contacts. Lucas tried several ways to fix it. He spent an hour and a half trying and even though it was not fixed he was very helpful and I appreciate the time he spent trying. It was great customer service and I have a backup in place now in case it ever does it again.

Ryan was great. Traded in my att phone for a new one with Verizon and love it!

Ryan was very patient and I love my new phone!

Ryan was great! Made my switch from metro very easy

Ryan helped me switch from Sprint. Transferred everything.

Ryan was very helpgul

Alan is great. Discussed all of our options for my upgrade and gave us options for our account as well. Definitely recommend Alan!

Ryan was very helpful and a great worker all together. Great place if you are looking for a new phone.

Ryan helped me upgrade and was able to get my oictures on my new phone even though it was dead.

Ryan was helpful

Ryan helped my go from a flip phone to a smartphone. He was very helpful

Great employees. Very helpful!

Got new phone today. Very please with the service I got from Lucus! Very helpful and nice to work with... Thanks!

Katie was absolutely wonderful.

I just wanted you to know that both Haley and Zach went above and beyond to replace the defective phone I bought last Sunday, make sure everything was transferred and that the replacement phone was synced to my car. Between them they spent several hours but I cannot Express how grateful I am.