Great communication and fast service! I like the text reminders for upcoming appointments. I always feel confident in their service whether it be a simple oil change or something more detailed. They are always willing to accommodate my schedule and my time without a vehicle!
I had brought my seven year old daughter with me to get an oil change. We were sitting in the main waiting area when we noticed the complimentary breakfast bars, water bottles, and soda cans. This made her day, as she hadnt yet had breakfast. Then, without me even asking, an associate came from her office and went to the kids play area and turned on cartoons for my daughter. She was so kind and sweet, I could have hugged her. Every single staff member there made us feel like we were the most important customers there. Thank you so much for treating me, my family, and our vehicles with so much care. We love you all.
I was very impressed with the ease of buying my Hyundai Palisade at Sid Dillon. In my search for the perfect vehicle, this dealership with this help of Tucker Fullerton, I was able to find it here. They were the only one that had an acceptable vehicle and NOT adding a surcharge in the KS, NE, OK area. They were honest and straightforward throughout the process, no games!It was worth the 4 hour drive to get the vehicle I wanted without having to play the games of other dealerships.
Great experience! They came to my work and picked up my vehicle and when it was done, they dropped the vehicle back off. Everyone I spoke with from scheduling the appointment to my vehicle being dropped off was great; very efficient and friendly. I recommend Sid Dillon for all of your service needs.
I shopped several states to find the best deal and the exact car I wanted and with the market right now it was a challenge to say the least, but Vinny was the best salesmen I have ever worked with and he got me exactly what I wanted and the best deal. He stayed in contact with me the whole time. It was a true pleasure and the fastest purchase process I have ever had. Drove 4 1/2 hrs there got done in maybe 45mins and back on the road with my new Suv. I love my Tuscon and highly recommend Sid Dillon.
I called and scheduled an appointment for 3:30 arrived at 3:20 it took an hour and a half. Before my vehicle was done for a simple oil change. I have had faster service for just a drop in. People around me and came after me service was completed before me they even got updates on how things were going. By the way I was the only person of color waiting.
I always have an enjoyable experience at Sid Dillon and this experience was no different. Everyone is so helpful, courteous, and they seem genuinely happy to work there. Quick service, great communication and wonderful service keep me coming back. And, the coffee, water, soda, snacks, and comfortable waiting area make the experience much more enjoyable! thank you so much!
My tire alignment was scheduled online over the weekend. When I called to verify my appointment, I was told there was no appointment on file. The soonest I was told I could be seen was in two days. I finally talked to someone who got me in the next morning. No one told me the alignment could take up to 3 hours when I rescheduled. Everything online says a basic alignment should take 1-2 hours. I was fine to wait the 3 hours because I had no choice. Then the whole system crashed and I should have left at least 30 minutes sooner but was unable to. I was finally able to pay in cash and leave. Definitely my worst experience since no one provided me with updates during the whole 3 hours or apologized for their scheduling mistake. I was also supposed to have an oil change done, but I knew there wasn’t time for it. I’m willing to give Sid Dillon the benefit of the doubt that this was just a one time bad experience, but overall it was pretty terrible.
Have always done me good for the past 15 years, on my car repairs. And treated us great in buying first new car in years.
Tayler was awesome and went above and beyond to find us exactly what we wanted. We traveled from Colorado and Tayler was well prepared and had everything in order. We really appreciated the entire experience.
Great customer service! Friendly and knowledgeable without high pressure.
The sale details took longer than we planned, but there is so much more important to get the details finished in a correct-correct manor rather that a quick and shoddy finish job.The staff was working very hard to get it into a high perfection level; which is what they did!
The work was well done, all aspects of service were completed as requested, and the bonus was the shuttle service taking me where I needed to go and coming to get me when the car service was completed. Every person from the greeter to the check-out process were kind, courteous, and efficient.
Normally I am not one for a review but recently my Hyundai Palisade was due for an Oil change. I drove in and was immediately greeted by Zach Smith. Now, I have had bad experiences with dealerships before but I could tell that this was different. He got me in and out and addressed an issue that I hadnt noticed myself and fixed it as well. 10/10 experience. If you go there for any service work, ask for Zach Smith and tell them I sent ya!
Appointment was easy to set up and I was allowed to choose my service time. The service work was done in just over an hour and the staff was extremely friendly.
We purchased my wife a Genesis G70 Elite from Sid Dillon Hyundai and had an incredible experience working with Tucker. Normally I hate the car buying experience, as usually you have a pushy salesperson that you feel is trying to get one over on you. Tucker was completely the opposite. He never put any pressure on us through the entire process, allowing us to take things at our speed and for us to do our own due diligence. When it came time to negotiate, he was fair and quick with it. None of this back and forth of trying to take things to a Sales Manager, etc... We felt like we got a great deal and we came away extremely happy with our experience. If youre looking for a Genesis or any of the vehicles that Sid Dillon sells at this location, I would highly recommend working with Tucker.
Had to replace an axle on a BRAND NEW 2021 blazer not even a month into purchasing the vehicle along with realigning the tires. Took a week to get my part in. I had to call to ask about the part they ordered for my car because I had been waiting a week then it “had just come in” I bring my car in and they take it apart and figure out it is the WRONG part, 6 hours after the fact. On a two hour job. I had to call and figure that information out. They kept my car overnight and magically had the right part the next day which makes no sense because it took a week to get the wrong part. They returned my car filthy inside and out. (Nothing new) Took 8 hours to do a 2 hour job. Will never purchase a car from sid Dillon ever again. Highly disappointed and do not recommend to any friends or family.
Sid Dillon replaced the motor in my 2014 Sonata under warranty. I really appreciated how Zach and his co-workers were always so helpful and courteous!
Able to diagnose the issue for repairs. My only issue was they didnt have any updates until end of business, when my car was dropped off and had an appointment at 10am.
ALWAYS amazing! I just leased my 5th Hyundai from Sid Dillon and they have been nothing short of friendly, professional, and efficient over the years. Its the easiest vehicle leasing experience ever. Thank you Dan, Nick, and Tim for taking such great care of me!
I had problems with the brakes making a grinding noise that I thought sounded like it was coming from the brakes in my new Buick Enclave purchased fall of 2020. After two visits with the shop men at the dealership suggesting that I give it some time to see if it would clear up I was told on my third visit that GM had made a post to dealers that there was a problem with some of these vehicles similar to mine. We set up an appointment to get the brake pads replaced but had to wait a few days to order the pads which was not a problem for me. The pads have been replaced as of 7/23/2021 and I have not had the problem since replacement. I will monitor the situation and let the dealership know if it occurs in the future. I want to extend a shout out to Chris in the customer service area of the shop for Sid Dillon in Lincoln. He was extremely courteous and helpful in handling my problem. Chris provided me with a great experience of what I think customer service should look like.Bill Rishel
Excellent customer service! Wonderful experience, attentive to YOUR needs and preferences.
As always, I was greeted by a friendly smiling face. My car was taken right in and my problem fixed within an hour and a half. My driver that took me home and brought me back to the dealership was also very friendly. The waiting area is always spotless and shining. Thank you for your wonderful business!
Be ready to deal with BIG headaches and bad service after you sign documents!! We purchased a brand new 2021 Venue at the end of June and are still getting the run around from the staff. We purchased the vehicle and had it delivered to different state. Everything seemed to run smoothly right until the documents were dropped off along with car.First issue, they only gave us one key. Okay fine, mistakes can happen, we give them benefit of the doubt. Second issue, they mess up our documents, okay fine, once again benefit of the doubt. We reach out and let them know our issues and they apologize and will send the documents along with the new key. The documents come but they are still wrong and we still have no second key! At this point we are irritated, okay fine they send the corrected forms AGAIN and still no key. We FINALLY send the corrected forms but have not heard one peep from the office about when our documents are coming so we can go buy a vehicle tag!The temporary tag has expired on August 1st and if you look at the current date it is...August 23rd, way past the expiration date! We are sitting here with a car we cannot drive nor register and still without a second key which we are also expected to pay on? Ridiculous!! We have been contacting them almost everyday and our sales guy, Scott Gubbels, is always busy with a customer or at lunch but even if we leave voicemails or emails he doesnt seem to find the time nor care about returning our calls. I guess we dont matter now that he already got the deal.It seems like if this is going to go into September, legal repurcussions might be the only way to get anything done. BUYER BEWARE!!!
Went for oil change. Service was great. Nice waiting room if you have to stay.
Tucker is very helpful and friendly. They can find the best deal for me.
Very nice people friendly and respectful. You tell them what you looking for and they will get it for you. My sales representative was amazing. Thank you Sherry Moore you are the Best.
I was in an accident and these guys did an amazing job fixing my car. I cant even tell that it was ever wrecked. They even had my car back to me way before the promised date. I highly recommend them.
Service advisor Zach Smith took good care of me and had my vehicle in and out within a reasonable time.
Fast and friendly, nice waiting room washing the suv was definatly a plus..thank you
Worst experience Ive had in the service industry. Im leaving this review as a last resort to be heard. The sales process was lengthy and took several trips to the dealership before I was able to bring my new car home - one during which I waited for an hour an a half for gas to be put in my new car before I finally left - without the car.Once home, we discovered the my brand new 2022 Hyundai was leaking oil. I took the vehicle to the service center where they told me itd be a week before they could get the part and was sent home with my leaking vehicle. Its now been 2 weeks and Ive not heard from the dealership. Ive shared my experience with the GM and the sales person via surveys I received and Ive heard nothing. I finally called the dealership today to check in and Im told the person I need to speak to is in a meeting. At this point Id like to return my car and wash my hands of this place.
Excellent dealership, my husband and I have purchased 3 vehicles there. Everyone is friendly, courteous and I never feel pressured to purchase or pay for anything I didnt ask for. Service department is top notch
Experiences with Sid Dillon have always been positive, from sales to service after the sale. Having my car picked up for service and then returned is fantastic!
Sid Dillon has been the best car dealer I have dealt with over the last 30 years. Sales was patient, informative, helpful in helping me get a good fit for what I needed.Maintenance is awesome. Service people are very competent and friendly. Service manager Tom Miller is trustworthy and assures work is done well on my vehicle.
Our gas tank was damaged by debris we hit on the road. We drove directly to the dealership and dropped the car off. The staff worked with our insurance company and managed to find the necessary parts and get them installed over a week earlier than estimated. We couldnt be happier about the service we received.
It is always great. Sid Dillon is the best place to have work done or buy a car.I give it a 10 in every thing they do.Barbara Borgman
We received excellent service from our sales person at Sid Dillon.
I would recommend Sid Dillon with the qualification that it will be much, much more expensive than you think.Corner independent mechanics can be as well, and are more likely to misdiagnose or throw parts at a problem.
Great place to buy and have work done, the service is outstanding.
Today the staff went above and beyond expectations. There was some delays on getting the work done, I wasnt in any hurry and once they got done they gave me a free oil change, car wash and cleaned my interior. The service department has always been friendly and professional. They called me with a friendly reminder on my appointment, which I greatly appreciated also. Sid Dillon Buick Lincoln- thank you, I am one happy customer!
Having my car serviced at Sid Dillon has always been a pleasant experience. They take very good car of my car and its nice having it washed before I pick it up. Thank you.
Sid Dillon Hyundai in Lincoln, is the friendliest service center. They take the time to explain things to you. I believe the cost for their services is very reasonable. I have only had greatest experiences there.
Alex Dubas is an amazing sales guy! No pressure! Not enough words to express the appreciation I have for him!
Dropped my vehicle off the night before. They called the next day around 9 and it was done. They pulled it around. It was washed and vacuumed and ready to go. Friendly excellent service!
Friendly, & efficientWill definitely come back again.
Very professional. I really like the free car wash. Thanks for doing a great job.
This was the first time and it will be the last time we will buy a car from Sid Dillon. I thought we would give it a try its a good name I see a lot of cars with their name on it driving around town. Service is friendly and welcoming. Unfortunately there has been some miscommunication going on which is beyond frustrating. We bought a used car from there and never before have I had to change all the air filters and windshield wiper blades. And I wish I could just take my car back Im very worried on what other things I will find wrong with my car. I will try to communicate with them but I know they can only do so much sold as is mystery junk box. Overall this is getting a two-star review because the friendly service other then that Im worried what else could be wrong with the vehicle since the basic stuff needed replaced. Its hard to find time to go look at vehicles when I work 6 days a week next time I guess Ill have to take vacation times to go check out a vehicle and nitpick everything. Hope other people have better luck than me
Sid Dillons car service has been the best experience Ive ever had with any dealership. Devin was my serive advisor and was 100% professional, knowledgeable and friendly the whole time. He listened to what needed to be done on my vehicle, talked me through what they would be doing to my vehicle and exceeded all my expectations. I am so happy I bought my Traverse at Sid Dillon!
Very nice place to have service work. Nice waiting area. Work was done on time.
Very polite and nice gentleman checking me in when I pulled in. Every single time Ive been there for service, I have had nothing but the best treatment.
Ive been doing business here for over 10 years. Everyone is helpful and takes care of things for me. Thanks for all you do.
We have purchased 3 vehicles from Sid Dillon. They have always treated us extremely well and I will definitely come back in the future.
The staff were both efficient and professional. V They respected my time and thats important to me.
Friendly service people. Concerns handled in a timely manner.
Everyone was helpful and not to pushy. Found what I was looking for and got a good deal. I would try here again for my next car.
Passenger mirror lane light not working. Took more time to fix than planned . Devin kept in contact and apprised of the progress.
Great service, friendly and helpful staff.
Would not recommend. One of those buyer be ware places.
Kind, efficient, great staff. Brought our car in for brakes and oil change. They gave us a time frame, called us to confirm costs before they began repairs in ernest, and actually finished majority of repairs faster then they told us. Found further issue, but since it wasnt in original quote told us theyd keep it overnight and not charge us extra. Even offered us a courtesy car.
Friendly, helpful and speedy. Excellent work
Always a great experience at Sid Dillon. They make it easy and quick. Always listens to what I want in a car and delivers.
A good example of why people hate car salesman and hate dealerships. If you are a woman... STAY AWAY. If you a man remember the old saying, Every man for himself.
Fast & friendly service. The waiting room is clean & well equipped for me to do work on my laptop while I wait. Thank you for that too.
Great service, great people, great car wash. The reason for the 7 is simply because I live 30+ miles away. Id prefer to send people to local mechanics in my area. But for fast, near same day service, Sid Dillon is the place to go.
There was a young lady working in the Buick Service area which was just fine but after the servicemen finished taking care of our vehicle and it was parked outside the dealership as is routine, we waited at least 15 minutes and no one came to tell us our vehicle was finished and ready to go. Finally we went to the service area to check on what was going on that they were not telling us our vehicle was ready to go. One of the gentlemen in the service dept checked on the situation and he said the lady left to go to an personal appointment and did not let the other dept workers know our vehicle was finished. If we had not went to check on the situation, it is hard to tell how long we wouldve been there waiting for someone from the service area to tell us our vehicle was ready to go. This was not a customer friendly way to treat a regular customer. We have been going to this dealership for a number of years and this has never happened before.Otherwise they did a great job of servicing our vehicle and cleaning it up.
Very nice and honest great to work with.
Appointment was set and all work done professionally and in a timely manner
The Body shop did an excellent job on my repair. Only took them a couple days. Always can count on Sid Dillon!! Thanks.
I have always been very happy with the personnel and they do a great job in a timely manner.
Lincoln Had my Grand Cherokee for almost a week and a half couldnt figure out the problem sent to Crete (certified Techs)they had for a week same thing couldnt figure it out so washed their hands of it and sent it back to me with the problem NOT FIXED ! !... Anderson Ford fixed and back to me in 2 days !!!Know who has my business now !!!
Im highly impressed with their service and hospitality. After a deer hit my vehicle, they were timely in the repair and gave me a free rental car throughout the process. They communicated well, and they went above and beyond with their service.
Good no pressure staff, willing to work with you on price, and not afraid to show you any/everything they have. I bought a vehicle from here a while back and the follow up maintenance has been fantastic. When I need to buy again I’m coming back.
Sid Dillon made it very easy to service our 2015 Yukon Denali. They went to my wifes school and got the vehicle, communicated well with my wife while the vehicle was being serviced, and delivered the vehicle back to my wifes school. This was too easy!
Nice car lot. They take care of you
My parking break would not disengage on a Friday night, my husband called Saturday morning and the dealership was going to tow my car from Omaha and got us a rental. I was able to drive it back to Lincoln on Sunday and we dropped it off Sunday night and it was done by Monday after school (Im a teacher). Went so smoothly!!!
Was very helpful in answering all my questions regarding my truck. Got all my services taken care of.
I had an appointment to get a key. I was on time then told I’d need to schedule to have it programmed, which was suppose to be part of the first appointment. So I had to hang around for 3 hours until my next appointment. Was told it would take 30 minutes. Then told 1.5 hours. Took my entire day to get a jey
The people were respectful, the facility provided a TV to watch and drinks were available in the waiting room.
Superb quality of service. no hidden cost, everything up front. great experience
During a regular oil change (3,000 miles) the service advisor noted four things that should be addressed. None of them were emergencies, but should be done before winter. We agreed to do two each at two different visits to allow me the time to get on with my life and not spend an inordinate amount of time waiting on my car. It worked out quite well. Thats not just service, thats care. Thanks Sid Dillon Hyundai. Keep up the good work!
They are very service oriented. Marissa was great to work with. She got me squeezed in for an appointment so my car would be ready for an upcoming road trip. Car required new turbocharger and I am very grateful it was covered under warranty. It drives like new again! Huge improvement. Thanks!
The service department has been servicing our vehicles regularly for 8 years now and we get the same great service today as we did on our first visit! Thomas and the rest of the associates in the service department make you feel like your business is appreciated We look forward to doing business with the service department for many more years! Thank you for always exceeding our expectations, it is appreciated!
Jessica nailed it. After looking all over town at new and used cars, we had almost decided on a new vehicle at another dealer, but thought we at least ought to check Sid Dillons out. She sized us up and said, I think we have a vehicle that will meet your needs and requirements. And she was right! We are extremely pleased with our purchase and feel this was the right vehicle for us. They even sent a courtesy car out to pick us up so we could ride home together in our new vehicle as well as providing a full tank of gas! Service was great!
From the attention and the personal touches it was an amazing experience! Mike in finance was so amazing to work with and Jessica went above and beyond to make our car buying experience as easy as possible!
Nick & Tucker worked hard to find the Genesis I was looking for and worked out a great deal.
Quality service, great staff, wonderful facility.
Took quite a long time to complete the service which was expected, I was offered a ride but chose to wait. After the service was done they hooked me up with a sales person to see if he could help me figure out the rear entertainment system because we couldnt figure it our. He tried his best but told us to try Sid Dillon in Fremont where we bought the truck and Britney which is who we purchased the truck from did a tremendous job helping us fix the problem. All As for both facilities!!
I went in at 8:00 on Saturday, November 21 for a rear brake job. I wanted to get home before the football game. They got me out in 2 hours just like they said they would and I got home in time for kickoff. While I waited for the job to be completed, I observed Devon (sp?) make at least two people happy in the waiting area with news about warranty work or what they had found and fixed. He found an issue with a possible timing chain on my vehicle that is covered also by warranty until February. This potentially saved me a great deal of money down the road. Thanks Sid Dillon Service!
Thoughtful, cheerful and helpful, they actually were able to save me money. How often do dealerships ever go to the wall to earn your business. They actually backed away on something I didnt need. They were even fun to talk to. I dont usually go to the dealer to get work done, but I will come back here!
It would have been nice if they would have checked to see if the new wiper blade they put on actually worked, it was worse then the one they took off! The last 4 doesnt even touch the windshield. It was comfortable in the waiting area and they did let me bring my dog in. The oil change and tire rotation was covered under my warranty.
All the people that work hear are amazing!!Always happy and polite and also go above and beyond your needs. Way deserve more than 5 ⭐!!
Overall, every things fine. The only problem is that I am still skeptical about the wheel balancing but, since the problem occurs rarely, I am not clear if I should return and ask about it.
Best (and most consistent) auto service Ive ever had! They work quickly, make sure you have a ride if/when you need it and have convenient work stations with electric outlets and charging stations so you can work remotely if necessary. WiFi is good and they provide beverages for you while you wait. Definitely 5 star service!!!
Thomas Miller always goes above and beyond for me and makes sure I am taken care of. He is always so pleasant and easy to work with! I will definitely be coming back if my van needs worked on again mostly because of his kindness!
Brought car for 7th alignment and was told it was ready to go but get car back to only pull the other way harder and look at paperwork to see it say not in spec this could affect handling tire wear and safety didnt know its cool to put people un unsafe cars for the road
I loved the valet service! Being a stay at home of 3 during the middle of a pandemic, this was so convenient. Plus they washed my car which I also hadnt been able to do so that was also helpful!! They picked up and had it back with 2-3 hours.
Great job taking care of repairing my front end due to animal collision
Tim Pieper and the staff always give very caring attention to me and to everyone I know.I have been very satisfied with the tremendous service I have received for nearly 20 years!I appreciate their professionalism and expertise!Father Townsend
Sid Dillon makes sure I am taken care of COMPLETELY! There is never a doubt in my mind that they will not help me to my satisfaction. Thanks Sid Dillon for being my car husband!