Made a repair appointment through Apple.com for broken iPhone screen. Arrived at appointment on time, was told they could and would fix. Tech checked phone, ran diagnostics, tried to upscale screen protection, started paper work with name, address, etc. When he returned to confirm replacement screen was in stock, I was informed that the tech did not want to replace it that close to closing time, and I would need to leave it over night. The appointment was for 620pm on a Saturday. Store closes at 8pm. Employee said repair takes less than an hour. What a waste of my time. I will get phone repaired at a different Apple service center. My wife is in the hospital and I am her emergency contact. Fortunately the phone works with a broken screen. I would give zero or minus stars if that were possible. Getting repair at COMPUTER HARDWARE INC..

Bought a open box microwaveGot it home it was missing turn tableWent back got turn tableGot home again still missing part went back and nice associate that helped me at the beginning saved the day and got me the final piece.Excellent customer service!I even managed to get a manic Monday discount … never hurts to ask 🤓

Nicest Best Buy Ive visited! Store was clean and the employee greeting customers at the entrance was not only saying hello but offering to point you in the right direction. I needed a router and sure enough he knew exactly where they were. After browsing I was able to easily find a router that fit my needs and matched my budget. While waiting in the line at check out, which was specifically designed to encourage social distancing, the gentleman at the nearby customer service desk noticed the cashier was busy so he offered to check me out. He was super friendly and helpful! Great store all around and will definitely return.

Excellent service. I bought a screen protector for my phone. I was on the Geek Squad plan, so they put it on for me. Did a great job with that. This is my go-to for my computer needs

Everyone here was friendly and helpful. First there me just wander around when thats what I told them I was there to do. Then when I found what I wanted, got some recommendations on what to try and how they felt about them

The employee was friendly knowledgeable good customer service definitely will go back there and buy other stuff

Was looking for a smart watch, liked the garmen square face one. The Samsung expert couldnt help me with it, fair enough, however I asked if he could get someone who did know about garmen. He said sure and never passed one the message and basically forgot about me. An expert in customer service would be more useful.

Great customer service. The staff who is by the entrance always points you to the right directions.

Immediately asked if I needed help with anything. Found what I was looking for and had another employee turn around ask me if I was ready to check out. Was a quick and easy stop & go. Just how I like it. No complaints here. 👍

There were many people there willing to help. They didnt have what I wanted in stock. But nice clean place and people.

If you looking to upgrade your stereo this is your spot. There stereo team or the best I have been working with them all summer long and i got the best sounding kia in town..Theyre always nice and professional get the package for 200 bucks I have changed out 2 decks and 2 sets of subs and 2 amps all for free ...

15 DAYS AND YOULL NOT TAKE IT. 30 DAYS IS NORMAL POLICY FOR ANY OTHER COMPANY. OUT OF $400 NEVER COMING BACK!!! LITERALLY STERO IS A BRICK!!!

Great staff clean well laid out store.

The fella who helped us find a speaker bracket for my wifes corolla was very friendly and helpful. That being said, the rest of the new store was an utter disappointment. Specifically the car audio area, which is a mere shadow of what it was at the old store. A small, disorganized and broken display of headunits and speakers which was flanked by one shelving unit of speakers which looked like they had just thrown them all on there. Most of the other areas of the store felt the same. Very limited selection of products, none of which I would call premium or top shelf. Youd be better off ordering your items online, and avoiding the grumpy cashiers and wasted trips.

I bought this great sleek design 14 inch hp laptop for around $253. I absolutely love my new laptop! The Best Buy associates were friendly and helped me select the perfect laptop to fit my needs!

Was able to find a Nintendo Switch for my grandson instead of getting it at a pawn shop great price

They broke my stuff. Stay away

First time ever going into a best buy I went in there to buy some headphones and they had EVERYTHING. Recommend 10/10

Walked in and welcomed. Asked if I could be helped. Pointed me to what I needed. And back out of the store in 5 minutes. Happy!

Good prices and good people.Recently my old desktop power supply kicked the bucket and I headed over to Best Buy to get a new one in a pinch, one trick I use is to always check the Amazon reviews before buying a product, and much to my surprise, the prices at Best But were CHEAPER than Amazon, and when they were not, Best Buy will price match the items.The staff I talked to there were all very kind and reasonably well knowledged, but one person stuck out. While I was checking out, I talked to Anthony, who was empathetic and understanding to the situation of my PSU dying and was all around a pretty cool dude and left a very positive impression.

Great customer service had to wait a while to get help but when I got help it was good.

They have what ever you need in electronics @ Love there geek squad

Kaylen, Manager, and team this evening have Changed my outlook and opinion in regards to Best Buy. And their 15 day return policy and specific brands protection plans. They, assisted me in making the best decision by providing all the information and details comparing their return policy and protection plan to the manufacturers. And I ended up a satisfied and happily returning customer. Drones and their insurance and manufactures warranty is a difficult and tedious process learning and differentiating and educating yourself on the best possible options for your needs and abilities.

If they dont bug you, youll find what you need

Food was good and plentiful. Good at refi on water not so much on the pop refill though. Overall good especially considering it was a holiday.

Great place and reasonable prices. The staff is so helpful.

They always have treated me with amazing service and personable employees.

As you walk in best buy youGreated with friendly employees

In and out in 10 mins. Went for an audio cable. I got an optical cable quick and easy.

Best Buy is a Great place to purchase electronics, computers, smart home items and even high-end hair dryers, and a TV wall you need to see to believe. Well frankly its just about the only place in Lincoln to purchase these types of items, sad really. However there products quality is high and most of the staff is knowledgeable about the areas they specialize in, I was in there just a few days ago to ask about WI-FI & the representative that I was told to speak to was extremely helpful and knowledgeable about the subject, gave me some great ideas. With most items for sale, they have several to choose from, rather than just one or two to select from. I know some of the reviews complain about customer service or the lack there of. Ive never run into this issue, as a matter of fact, more often than not a Blue Shirt will come by and ask if Im needing any help & if their not familiar with the subject theyll get someone who is, Obviously during busier times of day or weekends theres going to be a wait to speak with someone. Frankly, in my humble opinion the majority of people who leave reviews complaining about most poor Customer Service are Self-absorbed, Self-important, I need to be taken care of first, because Im in a hurry to meet other Self-important people, types, Im not saying that all employees of Best Buy are great salt of the Earth types. There are certainly some poor quality even lazy representatives that customers will occasionally run into, but all in all their employees do try their best to help you find what you need. Prices are about on par with any other retail outlet even some on line sites & they do have a Price Match Guarantee so your pretty much covered and you get the benefit of having purchased from a local retailer, which honestly is very important to me, online is great for somethings but I prefer being able to deal face to face with a store if theres some problem with the product Ive purchased, and not some low level phone person that can only tell me what the computer tells them and plays keep away from the actual decision makers that would actually be able to help me. And believe or not you are able to Negotiate deals with Best Buy, so dont be shy, ask, maybe the answer will be no but no harm in asking. Obviously speaking with a manager is a much better idea than just a representative and most likely theyll be more apt to deal if youre purchasing multiple items or set ups such as home theater set-ups or compute groupings. Hey, saving Money is saving Money.

Really nice people! Everyone we encountered were really knowledgeable and helpful. Id go out of my way to shop here again.

Got some wireless earbuds. Great for watching barbie videos without getting bullied.

I was buying a gift for my grandson and I knew I wouldnt have a clue where to find it in the store. Well that wasnt an issue here. When I walked in, there was an employee asking if I needed any help finding something, I showed them the item I was looking for, they didnt just point me in the direction, they took me over and showed me the options. So very helpful, and so nice. I will be back

Youre not taking calls at this location? So I cant ask someone about a product in your store? This is just what I needed to make me realize I would do just fine without it. Youre making your own store redundant, business management at its finest (not).

Sales associates are very helpful. They will work hard to get you any item you need even if it is not in stock.

Customer service is terrible. I called because I had questions about my delivery and they hung up twice with no warning or explanation. Never heard of hang up whenever you feel like it type of service.

Quick and easy. This was my first time doing pick up with them, and I must say it was worth it. The check in on the website was super easy, estimate wait time was spot on. Great customer service from Joe.

Everytime I visit this Best Buy Im in and out quickly with no hassles. They have a decent inventory considering current conditions. Friendly and helpful staff.

Loved the arrive of the door man! He was very prompt to help. Also when I asked if they could check on my elderly father in the restroom they where kind to send help to make sure he was ok. The prices on what we needed was also fair. Thanks

Needed a new microwave, the sales person was very helpful and got us exactly what we needed.

Slightly overpriced electronic store. But youll find any electronic thing youll need here. And all the staff is extremely helpful with different recommendations for whatever your project may be

I honestly couldnt tell you the last time I have been to Best Buy. I know it wasnt at the new store. Which has been quite a few years. I was greated at the door and asked if they can help me find something which impressed me honestly and I appreciate that they told me exactly where to go. I looked for what I was looking for and could not find it so I asked you nice young lady and she walked me right to it. I appreciate your excellent customer service and will not hesitate to come back. Oh and for a final thought. They were cheaper than Amazon in this particular case. And I walked out of the store with it

I pretty much never write bad reviews, but this needs to be addressed. Youd think with the amount of employees they have during one shift, they could have at least a couple people to keep up on making sure things are in the right place. Almost every single item in there was in the wrong spot, making it so hard to find the real price to something. I was very excited to get something for $70, but when I went to check out, the real price was $150. There was mulitple of the item under the wrong price tag.

Purchased a Roku and took a while to find someone to check me out.

I had to return a purchased item only to have them completely mismanaged my request after assuring me not requested been fulfilled. They all look at each other like they didnt know where they were or where they had been. And I got left holding the suck sack.

Did their best right around closing time to help me find what I was looking for unfortunately it wasnt carried but their store. But did offer to have one ordered.

Its a Best Buy....like all the others. Clean and staff are accommodating.

Great experience each time Ive dealt with Best Buy! Helpful employees who are knowledgeable.

Good selection of great products!

Price gouging on video cards. as much as ebay.

Not very impressed was supposed to have something delivered 2 days ago missed the geek squad guys phone call and now he wont return calls also Lincoln store says they arent accepting phone calls at the best buy store.... I live a hour from Lincoln so I cant just show up... what a joke

What an absolutely wonderful experience. I came in to return a scanner that did not have what I needed. Smooth and painless they looked up my account with my phone number and it was taking care of immediately. Then while I decided to look at cameras as Im in the market for one. A young man by the name of Adam helped me. He was extremely knowledgeable and friendly. Most importantly he was patient as I really dont know that much about the modern day cameras. He walked me through the process and I ended up spending a lot more than I had expected or wanted to and I am glad I did. It is a wonderful product and exactly what I wanted. I would recommend the Best buy in Lincoln Nebraska for any electronic needs as they treat you wonderfully.

Love going in and looking at all of the cool stuff I cant afford 😂😭. I WILL buy that 85 inch 4k tv one day....

In and out. Staff is very helpful. Came in for a memory card the staff was able to take me to where they were located and even help me select one that would work well with my camera. The whole ordeal took up all about 10 minutes and in the climate of a pandemic being in a store with a bunch of people is the last thing I want to do. Highly recommended, clean facilities employees disinfecting surfaces and prompt service.

Truly a one-stop-shop for your electronics, appliances, and other tech, but not much else. On a day and time where foot-traffic is low and slow, not too any people on the floor seem at all concerned. I will give the benefit of the doubt to the store, but cmon.The only time I was acknowledged was returning to my vehicle and loss prevention wished me a good day.I suddenly prefer the face-to-face interaction when I do shopping so I can observe and study my products before purchase. After finding what I wanted, I searched for an associate to assist me so I can make my purchase and be done with it. After about 30 minutes, I jist...well, gave up.Maybe another time....

Bought a Samsung 50 in smarttv

Unhelpful, rude, and spent more time looking for someone to help then I spent at another place getting help and advice on purchasing a printer. Absolutely no printers in stock, but can order online? Was told by the associate that she couldnt even order the one I wanted, but then I got online after my visit to your store and could order it myself.

Most good, they have some associates needed training better especially when purchasing a cell phone

Waiting for 27 minutes on phone to ask if you have available tablet, nobody answered

Was great curbside pickup

Big store big prices

Waited 30 minutes to buy a tc never received help went to target instead

Went to buy something that was to be in stock, per their website arrived and nothing was on the shelves they were out.

One of the better places to get electronics but the employees will just stand around talking to eachother, look at you waiting and go back to talking.. not the best experience when youre about to give them $300+ and not get helped for about 15 minutes

Clean safe store.

I bought my first brand new phone and of course didnt know anything about how to transfer information. The team at Best buy didnt excellent job and making sure that I was completely taken care of before I left the store.

Came in found what I was looking for left fast and convenient

Be aware that it is next to impossible to get anyone to answer a phone or give personal service by phone. The queue is endless, meanwhile you are invited to go online to solve your own problem or ask about inventory. You can of course take your own time to physically go down there yourself. For those of us living out of town with poor/unreliable internet this represents a great inconvenience and poor customer service. I will take it up with the manager on my next trip to town.

Set online my tablet was not available for in-store pickup. But I could pick it up in an hour in the parking lot. So I went to the store and they let me buy it right off the shelf. Love this place!

Pretty much only general electronics store in town. But had a computer question (video card), and discovered they couldnt help. Geek squad sent me to an actual computer store a couple blocks over. That was helpful.

Had alot to chose from for building your pc, alot of to chose from for overall electronics, some what knowledgeable staff wouldnt say expert. But they didnt tell false info did there best to help.

Customer service was shoddy at best. Not impressed at all

Great customer service. Great prices.

Great however didnt carry the part I need for a computer nevertheless to add their customer service is Good...

3 Stars on price alone. $100.00 over most other retailers with the same product. Customer service was decent.

I was greeted at the door by a personable young who inquired if he could help me find anything. I told him what I was looking for and he directed me right to the item.Overall it was a good experience

Had to return 2 products that were not compatible and out of return policy. No problems

Had a rare power cord that I needed, couldnt find it anywhere and they had it!

Tried calling multiple time over 2 days. On hold waiting for someone to pick up in the department for 20 minutes average. I had one simple question. Not sure why the have a phone number. Will be going elsewhere to buy my refrigerator. Thanks guys!

Went in to buy my laptop and I was surprised. The staff was amazing! One of the workers was extremely helpful, and friendly, Logan. He is a very knowledgeable guy! He is the kind of worker you hope to run into when you are looking for a product with certain characteristics, but you do not what to buy. At the end of our visit, my husband and I waited to thanked him for everything. We had a great experience.

Sales person really knew her products & was very helpful. Great personality!

The entire staff in the home theater department was very helpful. From Josh in the geek squad to Micah the supervisor. Adam answered all of my questions and helped me pick the exact sound bar and tv for my new man cave. A+ service!!

Friendly and helpful staff even know I dont like asked if I need help finding stuff lol.

It was very clean and the staff was helpful they had a wide selection of electronics and even some canned air like from the movie space balls so you can get cheeto dust out of your keyboard. The complimentary snacks they had were good too, although Im not sure they were from the store some guy in a red truck gave them to me outside the store and now I cant feel my tounge. I had fun in the bowling alley and I loved the lights on the computers.

Curbside pickup is a joke. Waited over 35 min to pick up an item ordered online and was just sitting in the storage room...why even say “your order is ready for pickup” if it’s clearly not. Watched one person going in and out of the store to deliver curbside. It was 2-3 min. between each order coming out of the store.Calling to talk to a representative and the phone said “We are experiencing a high volume of callers. Please call again later.” And then hung up... no option to wait/stay on hold/give them a number to call back.

Great customer service always!! Knowledgeable staff that is always ready to help.

Always get helpful service whenever I go in

Very helpful staff, wasnt even sure what the item looked like and was directed right to it

Good place to buy a phone. They are straight with you and are very friendly.

Excellent service and knowledge sales personal

Made it easy to find my item, and they loaded it for me!

Usually, a nice, clean store. Computer components pretty scarce, most times. Decent selection of mice and keyboards. Small selection of monitors.

One of my favorite stores

Robot lady on the phone is a huge disappointment when it comes to customer service.

Great place for electronics

This store has great customer service. Fast curbside delivery and great price matching policy.

Found something in the store for the first time in four years. Typically, the website has better selection than the store.

All questions were answered, good service

Great, knowledgeable staff. Very helpful.

Opted for in-vehicle pick-up. Good thing, too. There was a line to get into the store. Anyway, my order was brought out pretty quickly. Good experience.