I have been coming to Stone Mountain Toyota and their service department since I purchased my car in 2006. The people are always so kind. I had a great Saturday experience there with Cozvy. He was really nice and made me feel welcomed. I expected to be there for a lot longer but wasn’t. I received a phone call when my vehicle was ready and was told about my recommended services to keep my car running longer. The new location is so nice and clean. I will be back soon and thank you for the great service!

My name is Sebastien. We had a memorable experience yesterday at Stone Mountain Toyota. When we arrived, Juan greeted us in a friendly manner and made us feel confident we were at the right place. He helped us with the shopping and gave us the best advice to ease the decision making. Buying a car can be stressful because you want to make it right but having the right salesperson will make it a lot more easier and fun. Thank you to Jessica, our financial officer who took the time to explain all the details to us. We are from France and our English is very limited but Jessica was very patient and explicit with us to go through every single detail to make sure we understand what we are signing with my aunt who helped translating everything she was saying. AND HERE WE ARE LEAVING WITH OUR TOYOTA CAMRY!!!!!!!THANK YOU!!!!

MR. GLEN AND THE AMAZING TEAMWORK AT STONE MOUNTAIN HAVE EXTRAORDINARY CUSTOMER SERVICE! THEY WORK PATIENTLY WITH YOU AND MAKE YOUR DREAMS COME TRUE!HIGHLY RECOMMENDED 10 STAR REVIEW!

Brought the 🚙 Rav 4 in for regularly scheduled 📅 maintenance (Oil, Fluids, Tire Rotation and more 🛢 ⛽. In and out in just under an hour ⏳. Very pleased 🤓😎.

Mr. Zirie Benton of the Service Department, has always demonstrated professionalism, honesty, communicate effectively, leadership, cultural diverse and dedication to his company, but most importantly to his customers. He will go out his way to make sure his customers is satisfied. I am so elated he has returned back to the Stone Mountain location to ensure exceptional customer satisfaction!

Had to bring my car in for recall notice and maintenance. I love the new location! Its beautiful and well spaced. I knew I would be there for a few hours, I was able to work and they had me out in no time.

I went in for my 30k basic maintenance which includesa tire rotation. The person who rotated the tires never looked at the tirePsi because when I left I had one tire that was inflated too much andOthers not at all. I’d rather just go to auto Nation AtThe mall of Georgia instead of this one. The vibes aren’t that friendlyAnd I thought with the new location the service would be better butIt wasn’t.

I came in for an oil change. I had an appointment for 7:45. I was on time and so was you staff. My problem was (Think the guy who waited on me name was Kevin). He did not ask me anything what oil change you want. Like previous time. So Im thinking that its in the computer. He told me the price. I asked why so expensive? He said what do you mean? I said it was not this expensive last time. He said in return this is the price. I asked what are you charging me. Oil change and tire rotation. I asked him why are charging me for a tire rotation, I bought these tires from you. He said OhI didnt know. I said why you dont know. It should be in your system. He get an Attitude with me because I am questioning him

I definitely made the best decision to go to Stone Mountain Toyota to purchase a vehicle. I went it with my guard up knowing that I wasn’t walking out with anything and believe me when I tell you I left with a new 2021Toyota Corolla. The best Sales Representative hands down was Mr. Rupert. He was very patient, kind, and professional. He made sure that I got the best deal and most importantly was satisfied from beginning to end. The process was definitely quick and I was out of the the dealership at a good time. Trust me if your in the market and looking to purchase a new vehicle (new or pre-owned) make you you ask for Mr. Rupert and I promise you will not be disappointed. Thank you so much for making my car buying experience the best!!!!

Honestly i was really discouraged coming back here. I got tired of traveling back and forth to Florida. I brought my car here twice with a clicking noise and was told nothing was wrong. I gotta hella miles because i felt more comfortable going to Tampa where i bought the car AND they took the time to find out what the clicking noise was and fixed it. So I’ve been traveling there to have my car serviced. Every service advisor i HAVE DEALT with here in Atlanta ( with the exception of the guy that advised me today) did not make me feel comfortable leaving my vehicle in their care. TODAY the guy was nice and informative and explained everything they did. And gave me some knowledge. His name is Kevin Taylor. Thanks Kev

My service coordinator Kevin was very pleasant and professional. He answered all my questions and we looked under the hood and he pointed out things to me which I really appreciated.

Very efficient service and friendly staff especially Larry my service advisor. He kept informed of the progress of the service. The waiting room is large, roomy, clean and comfortable.

Benni is the best salesmen. He listen to what we wanted and didn’t push us to anything. He didnt b.s with us is straight up with everything. And the whole time there he made sure that we was good and taken care of.

My sales rep James was outstanding.... courteous, professional and had a great demeanor. The amount of time it took to test drive the vehicle, run some #s, sign the paperwork and drive off the lot was less than 90 minutes. Truly a buying pleasure. Ill be coming back next year for my wifes new vehicle.

Worked with Rupert on getting my new car and he made being in the dealership a very pleasant experience. He took his time working with us and saw us through the whole process. Excellent customer service!! We finalized everything with Francois who took his time on a Friday night going through the financial piece with us step by step. His service and commitment to making sure we got what we needed is commendable. His customer service was impeccable!! He made sure EVERY LITTLE DETAIL of the car was exactly what we wanted before we signed the paperwork. Both Rupert and Francois made sure everything was in order even though we got there just before closing time. I appreciate the service we received and will be recommending everyone I know to only shop at Stone Mountain Toyota. I was referred here and I see why!

Stone Mountain Toyota has improved over the years. Made an appointment for an oil change, got there on time and I was out there in less than an hour. Job well done, Toyota.

I had a very bad experience with the first dealership that I got my car from. a friend of mine and recommend me to Rupert Palmer. I so I traded in my 2019 Camry and got a 2021 Camry the process was very easy and they did everything to make sure that I am fully satisfied with what I am receiving. Not only that this dealership seems to be one of the biggest dealership in Atlanta. Everyone there was very respectable and understanding of my situation and try the best to help me and they did…

Went in for an oil change and was upsold on Fuel Induction flush and cleaning. Got home and researched this and it turns out this is no longer a recommended service... not even by Toyota.Unless you have a specific performance problem, your car or truck almost certainly does not need any of these services before 60,000 miles, if ever. I am at 45,000.Not pleased.

Was very pleased with Stone Mountain Toyota, for a very painless and easy oil change. They was extremely punctual and courteous. Price was right too !!! The Service Advisor was Randolph Penland.

The new location of Stone Mountain Toyota service department is a vast improvement over the previous location. The staff was friendly and responsive and the waiting area is large and quite comfortable. The service was done in the amount of time quoted.

Came to get my regular maintenance, oil change with filter change, tire rotation, also asked to get the cabin air filter changed and Alexander Robey gladly check to see if I actually needed it changed (by looking at the last time it was changed), and told me it is way overdue for that, hence why I was having issues with the smell of the AC when I turn it on. He told me how long it will all take and even helped my apply the coupon I received in my email for a oil change discount. Received my car and it drove just as good as it did when I drove it off the lot. I always felt welcomed and they have awesome staff. Highly recommend!

Mark was exceptional!!! Exceeded all my expectations and smells really good. Excellent customer service.

My experience from start to finish was Amazing because of the sales and finance team. I have to mention my sales representative Greg Sims for his exceptional Hospitality. Greg didn’t pressure me nor did he try to convince me to buy anything other than what I was looking for. I flew in from Texas to purchase my new 2022 Corolla and then was driving back. I was a little nervous about the process because it seemed to easy and too good to be true. My experience was the best I’ve ever had. Thank you to Greg Sims in sales and Greg in finance for your professionalism and southern hospitality!

Kevin the rep who I work was very helpful in getting my issues taken care ofHe also apologized that this wasn’t handled when I first came to get my oil changed and I had to come back. Nice job Kevin

Just got back from Toyota.They said they did the brakes (pads and resurfaced rotors) on my Lexus last year (less that 5000 miles ago) I felt juddering coming from the same area on a recent roadtrip and went in to enquire.First they said they couldnt do it under warranty because it has been >1 year - even though it was less that 10,000 miles ago. Then they said it was something else that only Lexus could fix (brake booster or master cylinder). I called Lexus and they said it was the rotors. The Lexus guy says hes never seen boosters($1,500 job) or master cylinders ($3,600 job) go bad on a Toyota product, and I baby my car. Long story short, Toyota either did a bad job or no job at all the last time.Just be honest guys! 4 years Ive been taking my car there. Is it worth not getting another cent out of me?

My daughter purchased a car from Stone Mountain Toyota we experience the most professional salesperson and management staff during this transaction. Vernon Davis and The General Manager; Mr. Glen are the best. I recommend this dealership for anyone looking for a car used or new. I have brought several cars in my lifetime. They are the BEST...

Randy provide great customer service! My only complaint was the car wash service, I think they just wet my car and only vacuumed the driver’s floor. Overall, I was pleased with getting me in and out and I was greeted as soon as I drove in.

I just had a wonderful experience with the whole Toyota team. They turned a really bad day into a great day. James H. is quite possibly the easiest person to buy a car by from. He went above and beyond. Great team of people working today. Super stoked to have bought my first new car from this dealership. 10/10 recommend.

Had a great experience with nick !! very informative and friendly. Answered all my questions about my purchase. This dealer has a great variety of vehicles. Also financial advisor Francois was amazing ! Loved the whole team and experience as a first time buyer. Highly recommend.

Had a good experience. Ansley was very professional with us. Everything was done in a timely manner and the pricing was reasonable. I appreciated not getting gigged for a bunch of extra services I didnt need, like happens so often when you go to get your car fixed. The overall inspection is really helpful too, so I know what I need to maybe plan on having done in future visits.

Fine establishment, good staff. Excellent service. A must go for any Toyota user

We love the Care we receive at Stone Mtn Toyota. Danielle and Fletcher made our experience easy and informative. I tell all of my friends to go to Stone Mtn Toyota for the best new car experience.

The new building is nice, spacious and vibrant!..My service advisor Marquise Johnson, the Service Manager is truly a blessing. His customer service skills are on point! He listened and was very helpful and considered regarding me the customer..I had several issues going on with my car not to go into full details (electrical and starting issues). Marquise, was able to get me a complete detailed description and diagnostic codes for what my vehicle needed to have to my car fixed. Marquise, keep his word and kept me informed regarding how long and much the service would cost me to have my vehicle repaired. This was the BEST service Ive had in a very long time as a Toyota owner! Keep up the great work 👍

Brenda Sosa was more then amazing! She stepped up to fix my problem that had nothing to do with her. Her spirit and presence is AMAZING. She deserves all her praise. I’m so blessed to have met her.Thank you to the GM Glenn Paine and Gerald for providing beyond exceptional service with professionalism.I will return FOREVER because of them.

Did a great job. I had extra service done when they called with recommendations. Just wished they had given me the total price of everything instead of just per item. Sticker shock when I went to get my car. But always do a great job! Car smells awesome afterwards!

My service advisor Marquise is great. He goes over and beyond to keep his customers satisfied! If I could give more stars I would. Highly recommended.

This is my first time using Stone Mountain Toyota parts & service. Ill be changing to use them exclusively. Short wait time, took my car immediately, very satisfied with the care & service I received.

Coming from a new city I was really nervous but Alex was super helpful & a great service advisor! He was very knowledgeable and had me driving off in confidence! Great clean and quiet dealership! Will be returning for future services! Book with Stone Mountain Toyota for sure! ⭐️⭐️⭐️⭐️⭐️

Love the new facility, found out that having made an appointment secures you a place in line that day for maintenance not a time they will start to work on your car! They told me it would be a 3 hr wait and it was exactly the amount of time it took A+ for being truthful- just wish they would have explained that to me in the phone. All all it was a great experience MJ was very polite and explained everything to me - he even corrected a over charge they added to my bill.

My experience at Stone Mountain Toyota was a wonderful one. Greg, my advisor was very pleasant and professional upon arrival. He took care of my needs from beginning to end. I was in and out with a tire rotation and oil change within 30 minutes on what seemed to be a pretty busy day. This was my first service here, and I will definitely make this location my home.

Service wasvery professional and handled timely. Alex was courteous and very respectful to me in communicating and clarifying any questions I had relative to the Insurance and warranty of car service benefits. I appreciated his manner of displaying customer service in such a high esteem, that made me feel reassured of being taken care of with complete honesty and trust. Thank you so very much.

Really happy with my experience here! I was able to leave with the car I wanted!

My service advisor was great very helpful and knowledgeable of my situation thanks again

Thank you for helping us Mr DARA LEANGSOR ❤️❤️❤️ Go see him and you guys will have the best price in Atlanta !

Great people, no problems in getting the car my son wanted. Good experience from everyone Mr. Butler was very good explaining every detail needed, I recommend this car dealer to everyone who needs a good car but the service here is the big difference. They are good and treats us very well.

Great service. Kevin was friendly and efficient. I bought tires, had a front end alignment and my airbag recall repaired. All work was done in a timely manner. Will return when the need arises.

Experience was excellent. Will definitely be coming back for regular service

The new facility is big, clean, and much needed especially with all the foot traffic. Everyone is pleasant and helpful. My dad and I love to come to this Toyota dealership based on location, pricing, and customer service. Our favorite person is Marquise. He’s always available, willing to help, and most importantly he has a great personality/spirit.Keep up the good job!!

I love this Stone Mountain Toyota and the people. Great customer service and they provide absolutely wonderful service for your vehicle. I recommend Larry and Danielle they are great service providers. The new location is better, bigger and cleaner!

Preston, our salesman, was awesome! He knew his products and I felt like he worked with us on our options and gave us the best deal. He was not pushy which really went a long way. They got us the car we wanted quickly. The finance department worked quickly. Overall great experience.

The service itself was fine, and the staff was pleasant. But what is the point of quoting An hour and a half to complete the service, then taking over FOUR HOURS, and not even bothering to provide updates? Honesty would be much more appreciated. I cant say I would recommend getting service here.

We made a stop here along with several other Toyota dealerships around Atlanta and this one was by far the worst experience we had out of all of them. Spoke to a salesman and when we asked if we could get help in Spanish, he proceeded to say “why? English is better” not completely offensive but just very unnecessary to say. And when he proceeded to show us the inventory online he refused to acknowledge when I told him about the options I had seen online and started speaking to me as if I dumb and he needed to repeat his answers when he wasn’t even hearing out what I was trying to say. Needless to say we walked out and went back to World Toyota (on Peachtree Blvd) just like 17 mins away where we got exceptional service and there are bilingual salespeople. Would recommend to go there instead of this location.

The specialist that took care of me at desk 11 was awesome! Professional and explained everything to me.

LARRY JACKSON IS A VERY HELPFUL SERVICE ADVISOR. VERY INFORMATIVE AND EXCELLENT CUSTOMER SERVICE. KEPT ME INFORMED THROUGHOUT THE ENTIRE PROCESS, AND WAS WILLING TO ANSWER ALL MY QUESTIONS.

The service was really cool. Didnt try sell more than what I needed. THANKS ( Didnt get his name white guy with beard. Feel comfortable sending my wife)

Very good service department. Randy very helpful with getting the problem resolved.

Randy has been my Service Advisor for some years now. I am glad for this opportunity to express my appreciation for this man. Randy has excellent social skills and is a man ofstellar integrity and professionalism whichcan be a rare trait in Service Professionals. I can always trust him to give me exceptionalservice. I hope he remains at Stone Mountain Toyota for many years to come.Kevin Gramby

I went in Thursday to get my oil change and a nail on my tire and Marcus Gibson was so nice! He said my oil change would be for free and my nail would be charged and I said how much n he said it will be $29.99. He was very nice!! Thank you!

Stone Mountain Toyota went above and beyond to earn our business. Salesman Mark Pang actually delivered our new Camry to our home In Smyrna along with the final paperwork. Then he took time to cover all of the finer details about the car with us! He displayed “customer service” at it’s best! Job well done Mr. Pang and Stone Mountain Toyota!

Seventeen year service customer just bought a Corolla from the dealer. Follow up and professionalism is good. As all dealers go, negotiation can be a bit tricky. Vernon was excellent!

EXCELLENT! The service was awesome! Brenda Sosa was our sales rep and she was an absolute dream! Mark McFarlane was our finance rep and he was wonderful! Both were professional, personable, and extremely accommodating! I live 4 hours away and will make the drive again the next time Im in need of a new vehicle.

Good place to go get a new or used car the service is Great 👍

If I could give zero stars I would. They don’t listen fro anything you want they just try to sell you cars they don’t want anymore. Jason was rude and mansplained the cars to me. They even priced a used car as more expensive than a brand new one??!! Absolutely absurd, you’re better off going to Atlanta Toyota more inventory and better customer service.

I was disappointed with the service today at Toyota.My service advisor apparently did not even review my service record because he was unaware that I bought my tires from Toyota therefore I’m supposed to get free rotation at every service visit however I was charged for the rotation. Also when I went to check out my service advisor did not give me an invoice to review before I paid I was just told a price and when it didn’t sound correct to me I asked to see the invoice and he said there was no invoice. My visit today was a big disappointment because I’ve really enjoyed doing business with Toyota in the past but it was not a very friendly helpful atmosphere.

I stopped by this dealership to check out a particular car and after something happened they completely went out their way to make it a overall wonderful experience. Between my salesman Vernon Davis(I definitely recommend) and the manager Glynn they went above and beyond to make sure I ultimately walk away with an amazing car. I 110% highly recommend coming to the dealership and requesting Glynn.

First time visiting this dealership and the experience was the greatest Ive ever had. Juan Hidalgo was very attentive and helped us. Will definitely be back when we need to purchase a vehicle.

Great service ..front service guy gave me professional service ..Thank you

Great customer service by Dara the salesman. Just purchased a 2021 Apex Corolla and I love it. Customer service by all members was very professional. Would definitely go back.

My experience was awesome. Alex was very knowledgeable and had great customer service. My truck was ready in a timely manner. I will definitely be taking my truck back for future service.

Yes...I was very excited and happy about the results!!! My salesman name was Dara. He never gave up on me. Dara spoke with his Manager and Finance Manager about my previous life situations a number of years ago which they understood. So, I was able to get a 2021 Toyota Corolla with 10 miles.Thank you Dara, and the Toyota team! 😊❤🙏

Zirie ‘Z’ was/is just simply amazing. Superb customer service. Very attentive, understanding, funny, and relatable. Def a keeper! Went in on a not so busy day, didnt spend too long there, got the work done and left with a smile! Thank you so much.

The new facility looks great, but thats about The only positive thing I can say about this location. I called about an hour before arriving to see if they had any appointments for an oil change for the afternoon, when the lady on the phone told me that I couldnt make an appointment for an oil change but walk-ins are welcome okay. At the Duluth location where I usually go they never have had a problem giving me an appointment slot, which I prefer because being a wheelchair user my ramp van is the only type of vehicle I can ride in. So we arrived around 1:00 p.m. and asked how long the oil change would take and if they were busy, in which she replied it would be about 50 minutes. A little bit longer than we would have liked but we decided to sacrifice that time to get it done. Like I said my van is a ramp van which is the only type of vehicle that my power chair can be transported in, and they do not have any accessible shuttle vehicles which would have been great because were only a mile away from the Toyota location. After waiting for 2 HOURS without being able to leave and go get anything to eat or continue with our day, we thought we would be finished when they called but they actually just wanted to ask us if we wanted to have THREE more of their maintenance suggestions done today. Of course we dont, after 2 HOURS for an oil change why would that even be a question? After letting them know that its been too long already and we would not like to have those services done, we waited another 30 MINUTES for them to have our car ready for us to check out, and once we got to the checkout counter there was only ONE person working so the wait continued. Finally finished and happily walking out the door we get to our car to find it locked, the keys are not inside and theyve not been given to us. So my fiance have to go back in ask the lady for the keys, which for some reason she didnt think were ours but he could clearly see the matching service number, before we could leave. I have always used Toyota for oil changes since I got this braunability sienna so I know what to expect and a 45 minute to 50 minute wait would be long but acceptable but TWO and a HALF HOURS for an oil change is absolutely ridiculous. Not to add after waiting 2 hours they really had the audacity to ask if we wanted to wait for more work to be done today! I dont know if they hired all new staff for the new location but some serious training needs to be done so that people can get proper time estimates, and have a quick and easy checkout process once the waiting is over. And to the salesman that told me I needed to smile, just dont.

My experience at Stone Mountain Toyota was awesome, all due to Rupert my sales guy. He was very attentive, he listen to me about what I was looking for and deliver just that. Very professional. I would highly recommend. If you are looking for a car go visit him he will take great care of you. You wont be disappointed.

Best Toyota Service Center as is made best by the Expertised Customer Service Associate Tim and Kevin. They are patient enough to listen to your problems and will surely resolve it giving you options. As they did it for me.Thank you Tim and Kevin👍

Today was the first time I went to Toyota and was very pleased with the service. Ziri Benton made it happen today. He was awesome from the moment I entered the service center to when I was dispatched. He took care of my every need and I was.able to meet my next appointment on timeMr Benton was exceptionally good at what he does. I was impressed and will continue to visit Toyota in the future

My service adviser Randy was excellent. He was friendly and professional. He explained in detail what my car needed.. I am very pleased with Stone Mountain Toyota and my car runs great...

Worst management and they don’t care about customers here. I called them at 4:30 today and asked for Toyota Sienna availability to see and purchase it and they have mentioned to visit their store to see their 4 available siennas and confirmed colors too. I am at store at 6:00 pm which is 1 hour drive from my home to hear they don’t have any cars left and the person who lift phone don’t know about the inventory. I don’t know how she confirmed on availability and scheduled appointment. I came all the way to hear sorry she don’t know. Beware of this one!

The new location is very impressive, the spacing allows for the comfort of social distancing as you wait. This service took longer than I anticipated so I brought it to the attention of the service manager who immediately addressed my service specialist and resolved the problem.He in addition went above and beyond to rectify the issue to my satisfaction. Mistakes are often made but what you do next is what leaves a lasting impression. The service manager definitely left a good impression.

Randy got to my car right when I get there.....he was very friendly & professional. Everything was done in a timely manner!

Wonderful customer service. Very helpful sales rep answered all my questions with ease. Highly recommend to all.

The atmosphere was good. I feel my wait was long though. I made an appointment for a reason. Customer service was ok, i feel that sitting waiting in an oil change for over 2.5 hours with no entertainment was bad. Other than that my service was good.

I recently finances an automobile. I noticed upon signing the RETAIL INSTALLMENT SALE CONTRACT. The monthly payment werent what Id originally agreed. BUYERS BEWARE dont trust your sales persons word. Once youre seated nothing isnt explained in detail. My mistake.....

Do your homework before going here. They have to pay for that new building somehow and it is not by making deals. Not going to say what I really think. Tried to low ball me on my trade, cant blame them, thats what dealerships do. This one is no different than your typical new car dealer.

I went to Stone Mountain Toyota to get the brakes replaced in my car. I was assisted by Danielle, who was very nice, friendly, and personable! She was honest about what I truly needed to get repaired in my car rather than giving the book answer. The technicians did a great job as well. Danielle, you are awesome & thank you for your genuine help!!

This was my first time using Stone Mountain Toyota. I came in for a basic oil change and tire pressure check because my light was on. When they were done and I got back in my car the music was so loud that it scared me to death. Then I noticed the tire pressure light was still on so the tires had not been checked. Marcus was kind enough to take the car back and do it himself. Then when I got the car back again I noticed the fluids had not been topped off. Wiper fluid was completely dry. Marcus again had to take the car back and do it himself. I am very dissatisfied with this service department.

I was hoping that you would honor a recall on my truck. It was just over the wire. It was a defect in engineering. Now I have to pay three grand to get it fixed. The sales guy tried. Im very disappointed.

I was very pleased with my maintenance service scheduled for today. The customer service was awesome as usual. From the minute I arrived until all was completed was a great experience. My service manager Marquise Johnson made sure the scheduling, paperwork and the additional concerns I had were all taken care of. He was very professional! Thats why I love Toyota. Not only is Toyota a great car, they employ great people and have great customer service.

Hello I had a great experience I didnt get the suv I wanted at this time. But I did leave with a brand new car. Toyota Corolla. Before I came here I had went to another dealership. Wasnt pleased I had gave up because they had upset me. Got to Toyota it started off shake it. But I met Evan he had good customer, made me feel comfortable, very attentive, he worked for me. He made sure I left with a brand new car. Great Young Man And Salesman. He had a calming Spirit. KUDOS TO EVAN!!! THANK YOU FOR A GREAT A Job well done.!!!!! Please recognize him. .

The customer service agent Greg was very helpful and polite. He explained what services were needed and told exactly what would be done. He also applied my coupons where they could be used. He was very professional and stayed over late to make sure we were taken care of properly even when he suppose to leave. We appreciate the help that was given by Greg and we look forward to working with him again. Thank Greg😊😊

Had great customer service experience from Mr. Jamaal Autry. He was very professional,and assisted my mom and I perfectly. My mom and I are very happy with our vehicles.As well Mr Marquise Johnson provided wonderful customer service and was really respectful and answered all my questions.Thank you so much.

I’ve been going here for the past 5 years for my oil change and recommend service fir my car. Have always had a pleasant experience and my service is usually done within an hour.

Had a great experience. They completed maintenance on car quickly. Received great customer service. Would recommend it to friends and family.

I bought my Toyota and everyone I encounter was awesome. The process was fast and with no problem. Highly recommended. Thank You guys you rock. Special thanks to Ted!

I got what I wanted. They were able to work with me to get the best deal. I cant think of the young mans name that helped me but he was awesome.🥰

Ive purchased many vehicles in the past and always had a pre-approved offer from a bank with the the exact APR and monthly payments. Lets just say based upon what the vehicle was advertised, the dealership was trying to add all these additional fees which included these $1500 protection plan (total scam). Anyway going back and forth with them, we were able to come to an agreement. After we signed the paperwork we noticed the vehicle did not have floor mats, we asked about it and the sales person stated that it was included in the $1500 protection plan, which I did not purchased. So I was not getting the floor mats, but the next day the sales person contacted me stating that they were able to get it to me at no additional charge. After a few days I reach out to the dealership on an update, they stated they needed more information. I sent them the information and the next day they again stated sorry we cant give you the floor mats because you didnt purchase the protection plan.Honestly at the end of the day I was left with a sour taste in my mouth with the knowledge and customer service this dealership provided. Look if you werent going to give me the floor mats just tell me and dont give the customer the run around. And please be careful with all the hidden fees this dealership tries to charge you, ask for an itemized paper and look thoroughly.I had a much better experience when I bought my Kia. At least I got free floor mats

Wonderful customer service. Was quick and efficient and the gentleman who assisted me answered all my questions and was very clear.

FINANCE DEPARTMENT = COMPLETE SCAM ARTISTS. ID GIVE ZERO STARS IF I COULD. Avoid this location at all costs! I should have read their reviews prior to coming here. I went with my brother this past weekend to purchase a car for him. Do not fall for any of their additional warranty tactics because they push hard to sell it. The guy who did our paperwork (I cannot remember his name) was NOT thorough and didnt even give us the vehicle purchase paperwork. MAKE SURE YOU RECEIVE THE VEHICLE PURCHASE PAPERWORK AND REVIEW THIS PRIOR TO SIGNING ANYTHING. THEY ADDED OVER $4K OF UNNECESSARY CHARGES! I asked him several times for the vehicle purchase paperwork, however, he told me the bank institution would send this to me (which I have never heard of!!). After we left, I spoke with several people who said they are required to always give you this document prior to leaving and go over it with you. We came back the following day and demanded this document. We spoke with a manager, and we showed him the paperwork that was given to us initially and he said we should have gotten the vehicle purchase paperwork as well. Well upon review, there were all kinds of additional fees that we did not consent to! Roadside assistance, warranty (that was not the price he mentioned), $1500 for some bogus fees that they call a protection package for new vehicles. No one needs floor mats, window tints, etc for this much! And to make matters even worse, they didnt even provide us with floor mats or tell us to come back to get the floor mats if this protection package was tagged onto the vehicle without our knowledge. Its a brand new car, you would think that it would come with the standard mats instead of being charged extra for it. Instead of blaming the sales guy about this matter, why not just own up to it? The manager was a complete idiot who was insinuating I was incompetent. The manager said the automotive parts where they kept the mats due to people taking them was closed on the weekends. I told him, I am not paying $1500 for something that was not explained to us nor did we received the floor mats. He had the audacity to say you are paying $36k for a car and you are worried about mats. I said, Yeah I am worried about mats since you want to charge me $1,500 for it! He was so unprofessional Im not even sure how hes a manager over here. We had no issue with the salesman, its the finance department you need to be wary of! I wonder how many others they were able to scam before getting called out. SMH. If you plan on purchasing a vehicle, do yourself a favor and take your business elsewhere and do not come here!!!

The parts department is awesome! NJ Westerbrook always goes above and beyond each time to make sure I am taken care of. They have one of the best parts departments around!

The staff is great, professional, personal, and extremely knowledgeable about every vehicle on their lot. They helped me find the perfect car and also helped me with understanding all the great perks that come with it.I’ll be getting my next Toyota from Southlake for sure.

Usually, I never complain about this place. However, today wasnt the best experience for me. I had an appointment for a 5 point inspection and tire rotation on my car and it took almost two hours to complete. Usually, I am in and out under 1 hour for that kind of service (including an oil change). :(