We got floors installed by this place. They removed our carpet and installed a laminated floor. Paid off but the job was never finished. They will give you an alibi all the time and will promise you it will be done next week. Few months after, still unfinished. No matter what race you are or us being Asian, never ever deal with this place. You want to get screwed? Go ahead buy and let them install it….!!!!!!!!!’n

The Carpet depot folks are top notch. The floor is beautiful and was a great price. They do what they say they’re say they are going to do. Even if there is a miscommunication somewhere along the line, they take care of it quickly and personally. Will definitely do business with them again.

Had a GREAT experience. Danny F. was my salesperson.. excellent.. no pressure.. very accommodating (as I changed my mind a few times). Alec was very accommodating when I had to change install date, and added another carpet/room. Very nice staff that seem to really like each other.. which transferred to their treatment of me. I chose to go to Carpet Depot instead of Home Depot to get personalized attention because I knew install would need to be flexible, and very happy I did for selection, to price, to install, etc. HIGHLY RECOMMEND THE LEVITTOWN LOCATION.

Rob came over to give us an estimate. He first spent almost an hour telling us a story about his 7 bedroom house in garden city while in our two bedroom condo... And constantly bragged about being an ex cop who prides himself on being able to spot a lair. Ive never seen a salesman flex so much. It was embrassing.After telling him it was a high estimate compared to others we had gotten, we were told not to use our guy. He doesnt know how to install carpets. Rob must know who my GC is and used him before I guess?When he was measuring he never measured straight. Always at an angle. His measurements didnt match up to mine. I saw him padding the square feet. It was easy to spot his lies.He didnt leave any quote information. Never told us the type of carpet he priced out. Not the ounce or type. Im willing to bet it was an inexpensive cheap carpet. Not the 40oz nylon I priced out at my job and called him out on. It was probably 35 and polyester. He seemed to get flustered when I told him I work for a restoration company and know about carpets.Its typical for a bad salesman when proven wrong to bad mouth competitors. I would shop around before going with carpet depot. Bad salesman. High estimate. Didnt measure straight. Dont waste your time. I seem to be pretty good at spotting lairs myself...

Larry was very good at dealing with customer and making sure they are satisfied!

I want it to go with a big company name because I want it to skip all the non sense and drama but that is all I found with them overprice unprofessional ..the seller joel sold me a floor that they didn’t have in stock I was calling every week asking for solutions very stressful and frustrating for all my family after 2 month they finally finished

It was never explained to me that my carpet was being ordered only that my deposit was to hold my “request for an order for 2 months” now due to Covid and my pay reduction I can’t afford the carpet. They ordered the carpet without me knowing. Carpet Depot will not give me my deposit back! Be aware !

Went to this store to buy carpet for 3 rooms and a stairway. I walked in the store then another man a couple minutes later also came into the store. Store clerk walks over and asked if I needed help and I said I don’t see the price on the carpet that was in front of me. So he asked which one I wanted the price for so I went to look to see which one I wanted him to price for me then the other man said I need help now. The salesman just walked away from me to sell the other man a piece of carpet for a hallway which was just completely rude to just walk away from a customer your supposed to be helping. Won’t be going back!

Carpet Depot has excellent customer service. They do the right thing when things go wrong.

Probably the worst sals team in the world no person their knows anything about how to install floors.. the scheduling department just tells you what they think you want to hear... absolutely no knowledge about flooring.... and if you have had your job done hear..... make sure you actually get what you paid for

Great service!got a new carpet for kitchen thanks to Brian!

Carpet depot did my carpets twice, so I think I got a good idea how they operate. First they come to the house and quote you a price. Now this price is probably 30% higher then what any normal carpet installer would charge. So you kinda have to know what the carpet install is worth or they with pretty much rob you blind. You can talk them down to a reasonable price but only after showing them quotes of other guys. I suggest you go to Lowes / Home Depot to get a decent idea of a good price. So if you catch the price gouging and get a reasonable deal, you will have to call the day prior to get an install window. Now remember this is a pretend install window that will change the next day. So if you take time off work, it’s better to guess randomly at a time they will be there instead of going with when they say you will be there, because when they say they will be there it’s absolutely not when when they will be there. Call the day of the install and get your new install window, don’t mention how it changed, it will only anger them. Still though, they will be 1/2-1 hour late to this new install window and install your carpet. So if you want terrible service in your carpet install, Carpet Depot is the way to go.

Great Service, Prices, Carpet/Flooring Store, ..👍👍👍

We used Carpet Depot to install new carpet / laminate flooring in our office. We were able to stay open as the installers worked around going from room to room, which was very appreciated. They were tidy and as quiet as possible, cleaned up after themselves. Overall were very happy with our choice to go with Carpet Depot, and would recommend them to anyone looking.

My friend just purchased flooring from the Wantagh store. They promised a specific installation date and the day came and went and NOTHING!! She kept calling the Wantagh location and was told to call the Levittown store. She calls Levittown and is told they can’t find her order. She is going back and forth with them after being told they will call her back...and they don’t. She gets hung up on numerous times. And then finally she is told she is harassing them with her calls. She is just trying to get what she paid for and what was promised to her!! Nasty people and horrible customer service! Wish I could give them a rating of no stars! Don’t spend your money with these crooks!

Had my back den floor redone from carpet to new hardwood. Carpet depot did a great job fixing the floor up for the new flooring to go down. Nice guys and cleaned up when they were finished.

We recently had a very large project done in our office and worked with Mickey B. in the Wantagh store and John (the installer). The floors came out beautifully; the doctors, staff and patients are very impressed! Mickey was wonderful to work with in the store. John worked around our very busy patient schedule to complete the work with no disruption. We highly recommend Carpet Depot.

Carpet depot did an amazing job installing my laminated floors in my sons playroom! It didnt take long and the guys were very kind to my son. Really appreciate the hard work and positive attitudes!

I have to say I had a positive experience with Carpet Depot. When I came into the store I was greeted right away by a friendly man ready to help me out. I let him know what I was looking for and price point I wanted to stay in and he lead me in the right direction. Thank you guys for the attentiveness to your customers it does not go unnoticed!

For anyone looking to cut costs on your remodels check out this place. Prices ranged, you could easily find something in your budget here and installers are always on time. Ive used them in the past for many projects and will continue to recommend them to my clients.

Marty was a pleasure to deal with. My wife and I had the first floor of our home done with the better quality carpeting and we where very happy. We went back to Marty to have him help us with our upstairs rental unit. Marty suggested a few options for better durability. He was also on time for both visits he made to measure. (He also called an hour before each visit to confirm) Great team, very professional.

Awful. My elderly grandmother called this company to do an in home visit. They had to reschedule several times. The sales person tried to sell her $3k sticky vinyl for a small bathroom and kitchen. Extremely overpriced. I intervened and stopped the purchase. She did get the carpet. When they came to install, they arrived 7 hours early and woke us up at 8am in the morning! I happened to be at the house. I had no idea who they were and that they were coming. I woke up my grandmother who said they werent due to arrive until 3pm. I sent the men away. When my grandmother called the office to reconfirm they lied and said I cursed out the workers!!! I dont curse out workers. How about just apologizing for your scheduling mistake, mismanaged time and not blaming the customers!

I had ordered wood flooring and after being installed, there was damage from two chairs with round casters. The chairs caused major damage. Even though it took a long time, Ira supplied brand new flooring to replace the damaged planks. The installers were very nice and did a great job. Ira was extremely kind about the problem and took care of it personally.

Called a location where they took over a family run carpet store that unbeknownst to me went out of business. Carpet Depot kept the same phone number from the previous carpet store so while I thought I was calling the previous store I found out that Carpet Depot was there now and asked if they did any warranty work from the previous owners. The man didn’t understand so I explained what I needed and instead of having the forethought that they could sell me a service he snapped at me like a child that they had nothing to do with the previous owner. I’m neither a child or stupid to ask such a thing but I do have money to spend somewhere else and I will

Really sweet people! I purchased a large area rug that couldnt fit in my truck, they delivered it the next day and helped me get it into place. Ill return!

Awesome carpet company. I ordered my carpets for several years and the sales people and installers are great. They do a great job of moving ur furniture and installing the carpets. Highly recommend them Cary is great ..very patient and customer service is really good. Would keep going there.

Carpet depot recently did my carpets and I just wanted to say the experience was excellent. When I saw a few reviews I was reluctant to go but after visiting the store the prices, availability and options are what sold me. Ill likely use them again whenever that time comes.

Alec and his dad are great! Love that this family owned business still has your best interest at heart!!

I just ordered waterproof vinyl plank flooring from the Carpet Depot Levittown store for my upstairs bathroom (instead of tile), and noticed a lot of these negative reviews. I have always been happy with Carpet Depot, and am surprised at a lot of what Ive been reading here... Aside from the flooring I just bought, Carpet Depot installed a high end blue pin dot Milliken carpet in my bedroom about four years ago. The installers did an excellent job, were on time, professional and neat. Four years later and the carpet still looks brand new. Prior to that I have had Carpet Depot install hardwood (Bruce / Natural Maple) in my dining room - which still looks great. Ive had only good experiences with them and will continue to use them.

The carpet installed is so beautiful. The installers did an amazing job!

There are so many staff that are ready to help you find anything you need.Overall the store is very clean and organized. I love it!

They did a great job with fair pricing. I highly recommend them!

Always a pleasure to deal with

They were extremely competent. I highly recommend Carpet Depot!

I love the way they installed the carpets! No mess at all!

Not sure what more you can ask for, lots of stock to choose from good prices that wont break your bank really happy I went with them

Denise who works there was a great help.Helped us with a wooden floor and a beautiful rug...thank you Denise

If you want lies, delays, stories and complete lack of respect for the customer go to Carpet Depot in Levittown. You will find it here. Ask for Alec.

Very professional and knowledgeable always solves our problems and responds very quickly

Great Service. Really good value of an high quality carpet.

Great selection of hardwood here Id recommend getting a price from them

Purchased some hardwood floors here for a good price of material and installation!

Called for an estimate. They were coming next day for a 2 hour window and nobody showed up. I called and they said he was probably on his way? No call, no apology Im going to be late, is that ok? Why set up an estimate if nobody will show up? Does not show good quality as a company. Very disappointed.

Don’t believe the $399 for 3 rooms of carpet deal. It’s a scam. I called many months ago for a quote on 3 bedrooms and was quoted WAY more than the $399 since according to them, it only applies for remnants and if the room is like the size of a closet. What a joke! We ended up calling Ari Carpet in East Meadow, which wasn’t much cheaper but still cheaper and also they don’t lure you in with false ads. If not there, there’s always Home Depot but they’re the most expensive of all!

Definitely beat out the other guys prices! I suggest checking out carpet depot Levittown before making any decisions.

Surprised by the amount of selection they have in this store. The parking can be a bit annoying but there is parking in the back and its not like I had to carry my own carpet. The men who came to install were right on time and had 0 trouble.

I have worked with Rolondo at the Levittown location for 10 years on many flooring projects. He is a consummate professional with honest prices and very good installers. I even like the TV commercials too!

Have ordered many different carpets from them over the past couple years, very happy with the service

I walked in, the sales me. Saw me and not one came over to help. The store wasnt crowded at all. Eventually after looking around a bit, one man cam over, asked if I needed help and when I told him what I needed he was very cold. When I said ok thank you, he said,Yeah sure and walked away. I take it they didnt want my business. Either that or the carpet depot needs new sales people...smh

We just had carpet installed at our house. Granted the carpet is beautiful, but the 3rd party installers used our bathroom ans clogged the upstairs toilet. Water poured under the upstairs toilet down into the ceiling of the bathroom downstairs. Because it was a holiday weekend, no one from carpet depot was available to to help us, so we tore down the walls and ceiling. The smell was horrendous. And, on top of it, it took 3 hours to clean up the water and excrements (filled corn) from the upstair bathroom. Because we did all this before carpet depot could inspect it 3 days after the fact, we are not being reimbirsed for any portion if the expense. Do not purchase carpet from them because they do not take care of their customers

As if having to do work on your home doesn’t come with enough stress. carpet depot employees clogged the toilet of my brothers home, ran out of the house and told no one, caused thousands in damages and then refused to pay.Imagine having to rip out your walls because there’s literally feces water seeped into them? And then the company refuses to pay? Disgusting on SO many levels.Thanks SO MUCH carpet depot.

Horrendous service. Waited two weeks for a bedroom rug, another few days for delivery, and when they finally showed up, they installed the WRONG rug!! Nothing but headaches.

Worst experience from beginning to end!!! Purchased hardwood floors from here and it didn’t come in for a whole month. When the workers came to install the floor they were very rude and unprofessional. The wood had multiple holes in it, they scratched our freshly painted walls, and even brought over the wrong molding which didn’t match the floor. Sales rep Danny was a mess and store manager Larry disgustingly rude and all about his money and getting paid. The stress was soo not worth it here, save your money and go somewhere else!

They really know how to do there job. An expert Indeed!

Do NOT bother ordering anything from this people!!!! I have never have a worse experience than the one I had with this company!!! They are liers, scammers and the only thing they care about its taking your money, but when it comes to deliver it and installing it they will give you the run around and keep you waiting for weeks and weeks with no explanation and the owner Steve has no idea what costumer service is! I would give 0 stars but there no such option!!!!

Terrible experience. Practically no parking. We wanted to get two rooms carpeted, and the salesman Rocco told us there were only two options as far as what we needed. An entire store full of carpets and when we asked him to tell us about the others, he just stood there and said theyre all the same.

Reasonable prices and a large inventory

STAY AWAY and find another carpet company! I made the mistake of not looking for reviews for this buisiness when I normally do just that to decide who to hire. I shoulve realized this place was no good when there was no deposits only pay in full upon purchasing. Heres my story: I ordered carpet with them on a Monday. They told me to call Wednesday after 4pm for my install time for Thursday. So I call Wednesday after 4pm, give my name and first they cant find my name. So I suggest giving my invoice number, still nothing. After some time on hold the person says they will come before 12pm. So Thursday comes, I wait all morning and no one comes before 12pm not even a phone call. I call them a few minutes after and they said they are running late. Ok, 3 hours later nothing. This is when I start reading all the negative reviews and better buisiness complaints on this company. Another call is placed this time asking for a manager. The manager says they are 15 minutes away. 30 minutes go by and the installers finally arrived at 4pm. The workers themselves did a good job and were professional. The product was good so overall that eased over the bad customer service.

Best prices around

Very aggressive salesman

The representative was rude and unprofessional

Perfect